Didn’t have hardly anything left and was trying to close at 4:45. Sorry but this was the time of day people are going to grab something to eat and the website says closes at 6:00pm. Change the website or close at that time. Also didn’t get my drink and when asked the person said they were stressed out. Get them some more help or have someone behind the counter that can handle the job. Also-gave spicy cheese sauce instead of regular.

The lady working on October 3rd wasnt very nice. Seemed like she was chatting with someone behind the counter who also said to a customer that she didnt work there anymore. Had a long time to wait time for two drinks and two pretzel bites. It was the longest wait Ive ever had to wait there.

It took over 40 minutes to get a large pretzel bite. Also, I didn’t think at a food establishment it is normal to wear your pajamas to work. Very dissatisfied.

Love the pretzel bites but service is inconsistent, lots of menu items unavailable.Do go here for pretzels they are good! But disappointing when they are unavailable to make food because of damaged or malfunctioning equipment.

Super weird that you are open, but not making pretzels today? Seems like you may as well be closed.

The pretzels were fresh hot and very good the service was great very friendly

Used to come here everytime I was in the mall. Worst experience I’ve had deal with 2 12 year olds who apparently are inconvenienced by completing an actual order. Was told it would take 5 minutes for a drink, some pretzel dogs, and 2 cheese dip sauces. 20 minutes later of watching them stare at their phones in the back laughing and drink soda, my pretzels were done. Which I then had to remind them I got a lemonade as well. That was apparently an inconvenience. But when I asked for the dipping sauces as well, you know, cause choking down corn dogs does sound that appetizing, the little pre-pubescent red head with glasses shot the other one a look that lasted multiple seconds like I was asking for her to do something that wasn’t her job. I will encourage anyone I ever speak with again to avoid this place.

We tried this eatery yesterday and really liked our pretzels and drinks. They are a different style of dough than the Annies pretzels. I had the cinnamon-sugar (delicious and not over sugared) while my daughter had their pretzel bites with cheddar sauce. She loved them and the cheddar sauce was a truly mild sauce without jalepeno in it. Great for kids or anyone sensitive to peppers. She also had an orange dreamsicle smoothie that was a big hit. Fast, friendly and very accommodating service. The girl working that shift was on her own, but did everything fresh and quickly. She even brought it all to us at our mall table when it was ready. The pretzels were very soft and delicious. We will definitely be eating there again :)

I dont recommend you go to pretzelmaker. The employees are nice, and the service is good. However, there are flies that land on everything including the counters, food, and utensils behind where the customer cant see. It reeks of dirty mop water, and the inside of the case is riddled with built up food particles/old crusty dough. Im sure it is good in other locations, but not here.

So delicious!!! We cant go to the mall without getting some pretzels. The employees are excellent, very friendly and very good at their jobs!

I love coming to the palouse mall just to get a yummy pretzel. Employees are super nice and food is great!

Pretzel maker - five StarPersonally the pretzel bites are my favorite. They have different flavors like garlic, nacho cheese, and cinnamon. The food is amazing -the food itself is five stars. I went there with my friend and they forgot our order, but they made up for that. Mrs. Fields part of the same store so if you want a cookie or a brownie they can get that for you. If you come here frequently they have a punch card system. The employees are super friendly, the place is very clean, and overall professional. Thank you to the staff for doing a good job - dont forget about any more orders though okay.

Idk

Super tasty food that makes everybody happy!

Always super friendly and its super good for a snack! 😁

Pretzels

The cashier does not follow my detail when I ordering for combo then I have to point it out for a short time that it is combo.