The New Moses Lake Bud Clary Experience.My recent experience at Bud Clary of Moses Lake was far from what I was expecting. Under the management of Jose Zuno they have really raised the bar on customer service! I was looking to take advantage of the hot used vehicle market of 2021 so I began searching for a new Chevrolet HD Diesel to replace my current 2018 2500HD Duramax I had purchased new 3 years ago. I ended up finding another dealer with what I thought was the truck for me. I drove 200 miles to complete the transaction only to find as the last moment during signing that the other dealer was adding an additional $5k charge over the price was discussed due to “lack of inventory” I was furious but signed anyways. I was scheduled to pick up the truck at the other dealer the following weekend and returned home. On the way back my father-in-law who had just purchased a new truck from Jose and his team at Bud Clary. He told me how they had changed management teams and how great of an experience he had. I decided to give Jose a call, keep in mind I already signed papers on another truck, and explained the deal I had made and how I felt like I was being played. What surprised me is Jose didn’t try to bad mouth the other dealer instead explained to me why they were doing the things they were doing. He said how he would have handled it differently and suggested that he had a 2021 3500HD High Country Duramax that would be coming in next month he could work with me on. I laughed and stated I could never afford a truck of that trim level in today’s market and I had already signed on the other truck. He then told me how he wasn’t going to treat his customers like that and price his vehicles over MSRP unless he absolutely had to and he would see what he could do. He was able to get me a fully loaded High Country for only $13K over what the other dealers was charging me for a base LT. The other dealer let me back out of the contract and I took Jose up on his offer in mid August under the notion that the High Country would arrive the first of September. With COVID delivery was delayed and delayed and delayed. Bud Clary has no control over this and Jose was very good about keeping me updated. September also happened to be TRUCK MONTH so there would also be a $1000 parts voucher added to my purchase for all the accessories I wanted. Well the end of September came and finally after all the delays the truck finally arrived!!! I call Jose and ask when it will be ready for pickup… There was a bit of a pause and he states “ I can’t sell it to you”. I am not happy! It turns out there was a stop sale put on the truck the day before it was delivered due to a safety recall so Bud Clary can’t sell it. I was very disappointed but Jose assured me we will still do the deal! Not only did I get to continue driving my 2018 Bud Clary took care of maintenance while I waited for the 2021 to be repaired changing the oil and doing a full inspection. I finally got the call to pick the truck up at the end of October. What blew me away was that not only did they honor the trade in value on my 2018 after I added an additional 2K miles on it Jose also honored the $1000 Truck Month rebate that ended in September. I am a very happy customer and I highly recommend you give Jose and his team a chance to show you how the NEW Moses Lake Bud Clary team does business.

They got the job done. At a huge cost to us, of course. However after reviewing the invoice I received, I have grave concerns about how good of a job it is. I wouldnt feel comfortable recommending them to anyone.

Bud Clary representative was courteous and kept me updated throughout the day. Great service

I am so disappointed in this dealership, we had an issue with our one ton dually while towing our horse trailer and managed to limp into their parking lot. We are from way out of town and had our regular mechanic on the phone and all we needed was a quick code read (which we were happy to pay for) They refused to help us even while we sat in the hot parking lot calling elsewhere for help. I Wouldnt ever use this dealership as they obviously have little care for others. Not a business I would ever recommend.

We were passing through town and needed an oil change. We were lucky that Bud Cleary was able to fit us into their schedule. They did a fantastic job on our oil change, checking fluids, etc. They were very friendly and accommodating. Would definitely go back for service if ever in the area again.

Great service and very friendly. Ezequiel Barajas was great on keeping me updated on my car. Highly recommended!

Fast and easy recall service. And remember her name but she has curly black hair was very nice and said if I had any questions to let her know

Very enjoyable as was the first two services I had performed. My beautiful candy apple red Kia SUV is a lease which is up in approximately one year.I might need to look at your cars for sale at the proper time!

People were very friendly and polite. Service was done in a timely manner and I was in and out in 1 hour. Thank you for your fast and friendly service.

We have had two awesome experiences with Bud Clary Chevrolet here in Moses Lake.Krystal at the service desk check in has been terrific on our encounters from diagnosis to repair of our Blazer. It has been a pleasure to work with her and her professional attitude. It is a great feeling to know she knows who you are when you enter the building. Great job Krystal

Service personnel all did excellent job checking g me in, and then signing me out at completion of my oil, lubes, filter servicing. I was disappointed however to learn you dont top off ALL fluids as most service like that do. I asked, you now dont tip off diesel exhaust fluid I was told, I would have to buy it from parts! I used a Chev dealer for same service in El Centro, Ca, they filled that fluid, and last time at your dealership, Kim at service counter insured they filled it. May consider other service options....

Recently bought a new car from here and had a great experience. Jason in service help me figure out what style of vehicle would work best for my life and what I need and then was able to help set me up with Jeremy in sales to get me into a vehicle that I wanted. Everyone was really nice and made the experience stress free and simple.

One of the most courteous and best services I have ever received at a car dealership. The manager, Mr. Zuno, is extremely helpful and professional. Will recommend this place to anyone looking for a good and safe car at a great price.

Took care of me very well handled everything professionally and I am very satisfied and professionally and I am very satisfied Its to protect

Sam and the whole staff were amazing, we drove over 400 miles round trip because they had the perfect truck, but wouldnt hesitate to do it again in the future. Sam got the deal all setup over the phone so all we had to do was show up, test drive and sign the papers. Definitely would recommend them for anyone.

TLDR; they helped me finish fixing an problem thats been an issue for over a year.This is a bit of a long review. May of 2020 I had taken my car to a local Les Schwab (different city) for tire maintenance (note, I have a 2010 Infiniti G37X with aftermarket wheels if anyone else runs into this issue). It was the usual stuff, rotation, inspection, balancing, etc. Partway through, a technician came and told me the wheels were severely out of balance and that I likely had a bumpy ride (I thought to myself no not really but I was new to car stuff) and agreed to the balancing. Later that day I go to pickup my car and lo and behold, the steering wheel is shaking, even at lower speeds. I took it back in the next day to have it looked at and was told there was a bent wheel(s). At this point I should have taken action and spoken to a manager, but I was naive and have poor memory so I second guessed myself. The technician bent the wheel(s) back as far as he safely could and I went on my way. The problem quickly came back and there started the fun.Id spoken to a friend who knew more about cars than I and they didnt notice any issues, but they did comment that there was alot of weights added to the back wheels, odd. Id gone back to the same Les Schwab for another round of tire maintenance and was again told that the wheel(s) was bent and Id probably have to get new ones. Was given a brochure and went home to do research. I had some help from a repair center in a different city and then got hub centric rings put on my car (a must for after market wheels). I then went to this location, Bud Clary of Moses Lake, and got a balancing/alignment (I chose this location as my research showed they had better balancing equipment. The car has been running smooth since.In conclusion, I have no idea what the original Les Schwab did. They likely lost the hub centric rings on there (cant confirm if there were any originally) and balanced the wheels to that. I dont really have any other explanation for such a sudden change. Many thanks to Bud Clary of Moses Lake for helping me fix the issue.

I have always brought my ‘17 Silverado here for service since new. They have always taken care of me and all my needs promptly. The customer service is excellent as well! The prices are reasonable for the expert service they provide.

Prompt service with the urgency to help in any way possible with a great attitude, thank you Ezequiel.

I went in and saw John Adams and not only did he get me exactly what I was looking for but he was the most honest and down to earth salesman I have ever had the pleasure of doing business with. I highly recommend going and seeing him at Bud Clary’s for your next dream car.

Thank you for your quick and efficient service.Ezequiel thank you for great customer service!

We were traveling from Edmonds Wa to Idaho for vacation and our 2005 Tahoe alternator failed several miles outside of Moses lake. We limped into the dealership and although they didnt have our alternator in stock, they got one for us locally and had us back on the road in 90 minutes. We thought we might have to get a hotel room for the night but the great service and awesome staff saved our trip. Special thanks to Esgar Godoy in the service department. Repair was very reasonable too. I will highly recommend this dealership to all my friends and family.

Ive been in the car business for almost 20 years and this is the most unprofessional, uncaring, and ignorant dealer group Ive ever dealt with.Poor customer service, poor management, poor ownership that takes advantage of small town employees and customers.Spend $80k elsewhere and plan on servicing an hour away if you live in Moses Lake.Update: they were shocked I was upset after waiting 3 hours to be told what I already knew. 🤦‍♂️ One call to a competitor and I have an appointment to have the issue resolved. A 1 + hour drive each way is worth not having to deal with the Clary organization.

From scheduling to completion we we are very happy with the service experience that we had. All involved were very courteous and took the time to answer our questions while performing the work.

Krystal was very professional and the staff was great. They explained the process very well. I was very pleased. Thanks Bud Clary

Betty and I did most of our business on the phone. It was nice being able to go to the dealership and have everything ready. Kevin 1 and Kevin 2 were very nice and efficient. When I decide to get another vehicle I know where I will be going. My experience was great.

I was very pleased with how this recall was handled in a very professional manner.

I worked with Sam as my salesperson. She has sold me two vehicles now! My first car was a serious have to get into something on a very slim budget and she certainly made magic happen! I was limping in with my vehicle and drove out with a super reliable Honda Civic!! Like what are you serious? We Spokane about goals and I really wanted a truck. The next 2.5 years we both had our eyes open. I worked on what I needed to and was able to go back and look at trucks. She knew what I wanted before I even got there. She pulled up the one truck I was looking at and the rest is history. Sam helped me know of one of my goals off the adulting list and I couldn’t be happier with the service I received. Shout out to the manager Jason!! Solid guy that knows his business, was a pleasure.

This place and its employees are the best customer service . Clean, very prompt, and courteous. They have my business.

Zeke was very helpful and the shuttle service to pick my car back up was great.

Chrystal was very nice and professional.she got things going quickly.my car was done very quickly and I was on the road again.chrystal deserve a raise for what she did.

My wife was waiting at the dealer and the service write then calls me to ask to change the filter. She took the truck because I was at work, this is very inconvenient.

The service team is good but the mechanics aren’t waited over 3 hrs for nothing. I wouldn’t recommend them to anyone.

Service team is always helpful, kept me updated on the progress of my car and had it returned by the EOD, my car is handling a lot better now thanks to Clay, Esgar was also a great help and even the service manager Luis is very knowledgeable and is their for his team, all around fantastic service!!!!

Very authentic and personal car buying experience.

Amazing people to deal with :) went above and beyond

Seek was able to get me in to use my Clary Care fast. I was in and out and he let me know that I needed some fluids replaced in the near future.

Great quick friendly service. Thank you

Krystal was very knowledgeable and helpful.

I wouldnt recommend taking your vehicle to this dealership.

GREAT JOB DONE BY BUD CLARY.

The wait was a little long,but the service was excellent.

Great service!

Kevin worked really hard to find me the van I was looking for. He offered me different financing options to find something that worked for me and my family.

Great place too buy your next car

Knowledgeable and Friendly

Service was amazing!!