Went here to purchase a mattress. The salesperson Taylor was very patient with me and showed me the different advantages and disadvantages of each bed. Got to try out a split king, figured out what base I wanted, and identified the best fit for me. Ended up with some quality mattresses for my move.
Blake was super helpful in finding me a mattress that fits my needs. I was able to find the perfect mattress for the perfect deal based on what I wanted/needed. I originally wanted a Leesa bed but found a mattress that was comparable in feel for less. Delivery is much sooner than any online bed would be as well. I would totally recommend coming for your mattress needs
It was a delightful experience. The gentleman I worked with listened to what I wanted and found me the exact mattress for my needs. The bed I was purchasing was for a user bedroom. I was so pleased with the assistance I will be back to replace my king size bed.
Great service, Blake Is very knowledgeable about all the products in his store which made for a quick in and out shopping experience. This is my second time buying from mattress firm and both times have been a five star experience. Thanks again Blake!
I had a very good experience here due to the expertise of Blake. He was very knowledgeable, helpful, and patient while I made my decision.
John was very knowledgeable and took time to explain & show me all my options. Also gave a very good discount. Excellent service. Definitely would go back here for mattress purchase in the future.
Great experience with Blake. I had my mattress search narrowed down by brand and he was able to answer a few questions to assist with making a final decision. He was friendly and very helpful.I plan on going back soon to buy an additon mattress set for my other room.
Blake at the Mundelein Mattress Firm was fantastic! He helped us find a mattress same day so we could be taken care. Super patient, helpful and great mattress! We are excited and appreciate the help! 🙂 Would definitely recommend!
Blake at the Mundelein store was great. Very helpful and showed my wife and I an ideal bed for our RV
Great experience, clean store and Blake was very helpful in finding a new bed for us. Very professional and made the bed buying experience so easy, thank you! Highly recommend this store!
Blake was AMAZING! He was extremely friendly and helpful in so many ways. He was willing to work with us and help out. We will definitely be returning in the near future for another purchase because of the pleasant service we received.
Taylor was very professional and knowledgeable. He helped me get what I needed.
I experienced the best customer service at Mattress Firm. If you need help finding the best mattress for you, ask for Blake. He was very helpful, patient, and answered all my questions.
Knowledgeable staff and pleasant shopping experience.
Tim was a fantastic salesman. No pressure, very patient and very knowledgeable about mattresses
Very helpful sales staff, professional, knowledgeable and solved my bedding needs
Service was good. But I did pay in cash and it did not have change for my purchase. So I ended up donated in it. Would have been nice if they would have offered maybe a pillow or something to compensate.
Adam really hooked me up with an all inclusive deal that had EVERYTHINFG included: sheets, protector, platform, mattress and pillow for 350. Saved me almost 400 bucks! Again, thank you Adam. Couldnt have a good quality sleep without you!
The sales associate John I. Was great, very professional and kind. Helped me find a mattress that was available same day, also with a good price 👌
Was told by a very portly salesman of yours that Mattress Firm was buying all their competitors including American Mattress. And then was almost forced to try a $5000 mattress set! Well, my intuition about this slimy character was confirmed by a simple Google search, which confirmed what I had suspected that this guy was a fraud and lying thru his dirty teeth!!! I was so appalled and put off by this guys actions and therefore the companys as well, that I went to said American Mattress and bought the three mattress sets out of spite! They have since been delivered to my sister and I and we are all sleeping like babies knowing, that we avoided the shady dealings of your company!
John was very helpful and nice. He immediately greeted us at the door and helped us get a great price.
Myself and my fiance were looking for a new mattress but couldnt decide between all of the bed in a box retailers and a standard mattress store. We had never slept on memory foam before and were unsure if we would prefer that over a coil spring mattress or hybrid. I am so glad we decided to go in to this store where we met an excellent sales rep named Mike. He was extremely knowledgeable about the different types of mattress fill, the level of softness to firmness in each, the durability comparison as well as temperature. He made us feel at ease while walking through the store and even demoed an adjustable base for us as we had expressed interest. The store had a great deal for 50% off of memory foam mattresses and adjustable bases so we decided on one we felt would suit our needs best. Again the salesman Mike gave us the space and time to discuss our options with no pressure towards us whatsoever (difficult to find at any mattress/furniture store). When we came to the decision to purchase a mattress and adjustable base and all of the pricing was put together, we realized it all added up to be more than we were willing/able to spend. Instead of trying to talk us into overspending, Mike simply asked us, what we were comfortable with financially. When we responded with our top number, he asked us to hang tight while he made a phone call (presumably to his boss). When he came back to us, he proudly explained that he had worked with his boss to find some additional savings for us to make this work. He was able to beat our budget by a few dollars making this more affordable for us. He did all of this without knowing if a sale would be made or not. It truly felt like he just wanted US to be happy. 5 out of 5. If I could give 6 I would. Excellent experience altogether. So excited for our new bed to arrive!
A most pleasant experience at this store. Mike made the process very easy to choose the perfect mattress for me. He explained the different delivery choices and the 120 night sleep trial. Very good customer service ! Thank you!
My wife and I had an outstanding experience buying a mattress at the Mattress Firm in Mundelein! Mike was super helpful and was very respectful of our time. There was another customer in the store at the same time and Mike handled both of us with the utmost care. Plus, we were in and out of the store in less than an hour. As a business owner (Elevated Construction), I appreciate great customer service and you will get that when you shop at the Mattress Firm in Mundelein!
Adam was great and gave us an amazing deal.
John was a wonderful help in replacing the mattress of our guestroom. Very professional and friendly.
I went mattress shopping today for the first time in over 12 years. Mike was wonderful at helping me find a mattress that fit both my budget and what I was looking for comfort wise. He thoroughly explained the difference between some mattress styles I was going and back and forth on and I am pleased with the one I ended up with. I also got a great deal with the current sale.
Very knowledgeable. Overall a great experience
I went inside MattressFirm to obtain a memory foam pillow. The gentlemen that assisted was absolutely helpful and nice. He went above and beyond to allow me to feel each pillow the store had to offer. Yes, we followed CDC guidelines. I chose the Malouf Dualtech Chill Pillow. I slept so good last night. Thank you MattressFirm.
Very helpful and knowledgeable salesperson. Great variety of floor models to test out. Overall best mattress buying experience weve had.
Very informative! Super helpful and nice. Answered questions and was willing to show us as many options even similar items for cheaper prices! Worked with out move schedule and gave us a layaway option. Thank you Michael!
He was excellent so patient and was able to quickly process and handle multiple customers at one time without making mistakes
Excellent service, had exactly what I wanted, delivery time frame reasonable.
Mike was very helpful when we came in to purchase a queen mattress. He was honest and made sure we got the best deal possible. Will definitely be back for future purchases.
Super helpful and patient! Would recommend this store!
Very happy with the customer support!!! He went over many different beds with me to find the right one for me in my budget range would highly recommend!!
Was gracious in giving us great advise and explaining the different types of mattresses and what makes them good and different. Took the time to give us honest opinions. Mike was amazing.
Sue took the time to help me figure out what I liked the best without pressure or the sales pitch I got at their competitor. She ensured that I stayed within my budget while getting thr best product for my needs. Sue is the reason this store is a success. The place is immaculately clean and there was easy parking. The sale prices were excellent! Id have to say this is one of the best shopping experiences I have had in a long time.
I went in knowing what I wanted and how much I wanted to spend. I went in wanting to try a certain mattress and it was only available online. I didnt like it... firm is not always firm. The salesman was nice efficient and helped me find a mattress that was comparable .Knowing covid is delaying shipping I dont expect my delivery to be on time and thats ok, I understand as I have had a few deliveries of items delayed.
Our sales man Mike was very nice, very informative and I appreciated his knowledge of everything. I havent bought a mattress in years so he made it easy to know what I was looking at and pick one great for me.
Michael was extremely helpful and too the point. We did not feel pushed or like he was trying to sell us something we didnt want. I highly recommend this store.
Working with John Iglian at the Mundelein Mattress Firm is always a pleasure. He’s always very knowledgeable and willing to be of help.. 2nd purchase at this Mattress location and I’m sure it’s probably not my last. Thank You John for all your help today. Ms. Karen Seychel
Best experience I have had purchasing a mattress. Larry and Mike are awesome to work with. Highly recommended.
John was a pleasure! He greeted me at the door with a positive upbeat attitude, and I went through looking for a good mattress smiling the whole time! He was polite, patient and very informative! He sure knows his stuff, ask for John next time you stop in, he’s the guy you’d like to buy a bed from!
After bouncing around to both bed stores and mattress stores and testing so many mattresses, we started and ended at Mattress Firm. Amaris was fantastic and never put any pressure to make a sale. She was available as needed and super friendly and knowledgeable. We are happy with our bed and the service!
I can finally rest in peace. Thank you guys for the mattress ❤
Amaris went above and beyond helping me select a mattress. I will be coming back at the end of the week to complete the transaction. Thank you for everything. Great salesperson and highly knowledgeable. Thank you for the quick lesson on mattresses.
Mike was very helpful in helping us choose a mattress for our daughter! Would definitely recommend for others and will return for any other mattresses we needed!
Mike the manager was extremely helpful and knowledgeable. He answered all our questions and was very patient. He gave us all the options and thoroughly explained the differences.
I went in for a simple purchase but Mike was super helpful and knowledgeable.
I highly recommend going to this store when Amaris is working. She was very helpful in making sure I got the best deal possible. She knew exactly what she was talking about with each of the products she sells and she makes you feel very comfortable while shopping. Also I really enjoyed her decorations and snack table!!
Our family had an excellent experience at Mattress Firm in Mundelein. Amaris was wonderful to work with - kind, patient, and so great with our children. We left exceptionally pleased! Thanks!!
Amaris is very professional and knowledgeable in the mattresses she spoke of. She did not pressure us into buying anything. She is very patient and kind and I enjoyed my experience at the Mattress Firm with her. She made mattress shopping easy😊Thank you!
Mike was very knowledgeable and helpful with my needs. He was able to give me some extra discounts and haul away the extra twin mattress I didn’t need.
Was welcomed by a very nice lady named Amaris who answered all of our questions. She gave us all the information needed to know what mattress is best for me. Will definitely come back.
I went to Mattress Firm in Mundelein for my first mattress in my adult life. Amaris was so helpful with helping me figure out the best mattress for my move. She listened to my concerns and we figured out solutions in great time.
THANK YOU John Igliori for spending the time to find the right bed for my princess (and the pea, that is!) to keep her A+ grades up. We needed a bed for her to take to college.....but required something in the lower/mid price-range (based on wear & tear/college conditions) so I wasnt making payments on it past graduation! John went over and above on customer service - he was able to ship the bed to a MattressFirm near COLLEGE X so I could pick it up when I got there, instead of hauling it 500+ miles... now we can pack more clothes in the truck instead!
Susan was super helpful and knowledgeable about all of the mattresses in the store! Excellent. I will definitely recommend this store.
John helped our granddaughter a lot. Thanks, John!
Mike was excellent in working with my wife and I on why we wanted in a mattress! We definitely recommend him to future customers!
Amaris Carter assisted me in buying a new mattress. I didnt really know what I wanted but she took the time to listen and show me several options. I was very happy with her knowledge of the products in the store and her patience and assistance.
We loved our experience with Ms. Carter and the lady she was training. They both were SUPER knowledgeable and went above and beyond to make sure we were happy with our purchase. They are kind, knowledgeable and professional. Exceeded our expectations.
They had inventory in stock on the same day! Very helpful sales person. Will definitely come back.
Amaris was an amazing person to work with. She listened to what we needed and worked with us to make sure everything was within our budget. My two kids had a blast in the showroom...and the water, juice, and candy was much appreciated. Amaris stayed past closing to ensure we were happy with our purchase. We didn’t feel pressured or rushed. Thank you so much!
Amaris was an absolute rockstar to work with! She made the difficult decision of buying a new bed so easy. We struggled with our choice but she was knowledgeable and extremely helpful without being pushy. Having time to make an informed decision with someone who truly wants to help was awesome. Thank you!!
First time in a mattress firm and it was a great experience. Amaris, the store manager, was extremely helpful and made sure what I was shopping for was well selected and not impulsive. Would recommend this place for any first time mattress shoppers.
Came into the Mundelein Store location from being at the AT&T location & I cant EXPRESS ENOUGH how delightful the service was!!! I truly enjoy the manager Amaris Carter. She was very informative & I was able to find exactly what I needed because of her help.
Amaris is amazing!!!! She took the time to know what we liked and were looking for. Gave us amazing advice and made the whole experience a breeze! Will never buy mattresses from anywhere else.
Excellent service! Just very helpful, no high pressure, when I gave a price range I was looking for. the salesperson Susan didnt try to keep up selling.
Amaris, did a wonderful job helping me. She went above and beyond and Im super thankful!!!
Best place to buy a mattress. Best quality and best price. Also a well organized place for customers to peacefully select their favorite mattress. Amaris Carter helped us select our product. Nice person btw.
Great Experience! Mike was very helpful with everything.
Wonderful customer service and extremely helpful! Highly recommend!
Fast and smooth process picking out our new bed!
Our experience with Mattress Firm Mundelein was very very awesome. Ms. Amaris helped us and she was the best at customer service. Highly recommended and military people, definitely look for Amaris Carter for the best experience. Super excited for our new bed!!
Very helpful and knowledgeable salesman. Very pleased with service.
Good informative Service!
Amaris was very helpful with finding the best mattress for me. Will recommend to friends.
First purchase from Mattress Firm. The new mattress and the extra firm pillow purchased are amazingly comfortable and Im sure my neck and back pain will soon be lessened greatly. Superior service and knowledge by Mia at the Mundelein, IL. store. Very happy, and will recommend to anyone asking about Mattress Firm.
Excellent service, value, delivery. Very professional and helpful.
Fabulous experience. Amaris was so professional and helpful. I just loved her!!
Very helpful for my 86 year young mother.
I went into the store with my boyfriend and found exactly what I was looking for thanks to the Manager by the name of Amaris. She was AMAZING and very helpful without being too forward. You must visit this location if youre looking for a nice mattress set!!!
We had the best experience purchasing a mattress with Amaris! She was so friendly and knowledgeable. Highly recommend coming to this location. Thanks to Amaris Carter and Mattress Firm!
We had a great experience with Amaris helping us find a bed. Amaris was very helpful and my husband and I never felt pressured to by anything. She was patient with us and answered all of our questions. We had our 1 year old son with us which can be stressful but they had toys and Amaris was really great in helping us find exactly what we needed and helping us stay in budget.
Great experience purchasing a mattress, mattress protector, and 2 pillows from Amaris! Very fair pricing and delivery expected tomorrow.
We recently had a horrible experience in the McHenry location. However, I was driving by the Mundelein location, and thought maybe someone would be able to assist me more in a different location. Let me tell you...I am so glad I stopped! Amaris, the store manager was informative, very friendly, accommodating, apologetic, non pushy, and HONEST! I recommend that everyone let Amaris help you with what you need!
Great store. Mike was very helpful.
My fiancé and I went in to check out mattresses on a strict budget and Amaris was so helpful. She showed us several options within our budget. We are so pleased and will definitely Recommend this store to our friends and family.
We have been to several Mattress Firms in the past and this was by far our best experience. Amaris was kind and not pushy, which is part of why we ultimately bought a mattress and adjustable bedframe same day. All our questions were answered and we feel excited about our new purchase!
It was a real pleasure working with John to find the right mattress at the right price. Professional, knowledgeable, and best of all — a very nice man!
Thank you Brian for great service and for being a non-pushy salesman! We are very happy with our service and looking forward to a new mattress!
Amaris is extremely knowledgeable and helped us figure out exactly what our needs were. She was kind and patient, and I look forward to going back for all of our future needs.
The employees were patient and gave good advice.
We loved the customer care Amaris provided and felt right at home with the oldies playing in the background!This was no pressure experience and she knows everything about the products.Very smooth sale and very happy customers!!We highly recommend this particular location and Amaris to everyone who is shopping for mattress and related items.Aleksandra
Mike was very helpful and knowledgeable about mattresses!
Amaris was extremley knowlagable and helpful in helping my wife and I choose a great matress excellent store. Highly reccomended.
Awesome customer service! Recommend this location for matress shopping.
If you are in the market for a new mattress look no further than Mattress Firm in Mundelein... Amaris Carter was beyond knowledgeable! She took her time to help me figure out what would work for me and fit in my budget! I will go back and work with her again!