They were referred by my insurance co. and had set an appointment for a Saturday. NO CALL NO SHOW!! They apparently voided my appointment and nobody called to tell me. The representative did not even understand why this would happen and tried to help get someone out, but they just wasted my time and day.If you want a day wasted this is how.

4 out of 5 🌟 because I waited in the guest area. The door to the shop was open so it heated the waiting room. But they did offer bottled water a few times - brought my own with ice.😊There were bugs - large bugs - dead ones laying all over the waiting room. They did say the cleaning lady was lacking in her job. Had any been spiders I would have left!😳The fragrance diffuser was offensively strong although it appeared empty. Some folks find strong fragrances bothersome. I’m one, but I stuck it out.Unfortunately, when you have a 2021 car it likely has a “smart windshield” which must be brought in to their shop for calibrating the camera sensors which takes 2-3 hrs. Luckily mine took an hour 45 mins.The ladies in the lobby were very nice and were professional. You can tell when someone enjoys their work and these two did. They have a great rapport! Fun personalities and very courteous!I did miss the convenience of when they could schedule time to come to me and do the replacement. THAT was convenient!

Our Technician Travis altered his original schedule to accommodate our request for a morning visit (which I had requested that same morning of our appointment day!). He called to let us know he was coming within 40 minutes and arrived on time. He was extremely knowledgeable, courteous and very quick replacing our Jeeps windshield. The experience could have have gone any smoother. It was a 10 for us. Thank you Travis and our service rep Wendy for a great experience with Auto Glass Service - Murfreesboro.

On a recent vacation a rock cracked my windshield. I contacted my insurance company and they told me a representative of the company would contact me in 24-48 hours. They contacted me within 3 hours and scheduled the repair to be done within 48 hours. Great service, on time and great job done. Definitely recommend them.

Very professional, and extremely quick. Was able to get in and out in under an hour. Would definitely use again, and recommend to others.

STAY AWAY!. I scheduled windshield replacement 2 weeks ahead, confirmed the day before the install my windshield had arrived, received a call on the day (at the end of my arrival window) from the technician stating he was not coming because my window had not arrived. I called their number and was told by two different representatives the warehouse supervisor would call me back. That was a month ago. I sent a complaint email through their website and never heard back from anyone. I learned my lesson to use a local company that provides excellent customer service.

When another company said I would have to wait 3 1/2 weeks! to have my trucks broken passenger side window repaired, I asked my insurance company for other options, and Auto Glass was able to give me an appointment with only a week to wait. Tim, my technician, arrived at my home promptly on the morning promised and had the window replacement repair done in about an hour. He was friendly and professional, a pleasure to deal with.

Great servic great looking females. Absolutely fell in love getting a windshield fixed! Lol

They where so very nice and fast. We where in and out in about an hour. Workmanship speed and just all around nice people

Always heard great things about this company and how awesome they are to work for. Was told to wear business casual, and when I walk in not one person was dressed this way. Blue jeans and hoodies is what they had on. As I leave the interview, I left my phone, and as I go back I hear how they have had no one show up to their interviews and I was not chosen for being late due to from not being around the area. (I live a hour and a half away). You think a company who had hardly anyone show up for their interviews would want people with experience. I will probably never apply or give my time to this company ever again. I was disappointed with the comments I could hear them say about me as I went to get my phone. Was not very impressed. You should care for people. And I don’t think this job does. It’s just money to them. Wasted my time and gas going. I should have looked at their job reviews before going. I have seen terrible things about their management. I use to think highly of this company until the comments were made about me before I got my phone back. My bank job was ten times more professional.

I called to get a quote and they are expensive for starters. On top of that they are very aggressive with their repetitive call backs and text.

Would definitely recommend. There was a slight issue with the appointment for replacing my windshield, but it was resolved. Everyone I dealt was friendly, professional and courteous.

Great experience, would recommend to anyone. Professional and speedy service!

Tim was Great! good job will highly recommend company

I just had the windshield replaced on a 99 Dodge Ram 3500 (and I mean within the last hour). So far I am very pleased with the service they provided and how pleasant they are. Should anything change that, I will update this review accordingly.

Friendly service. Great hospitality! Comfortable waiting room too🙂

He was absolutely a professional and my windshield looks new again!!

Reasonable prices. Great job too!

The technician was friendly and very efficient. He worked quickly and was done sooner than I expected. I have already recommended this company to my sister.

Great Place!! Wonderful customer service!! These guys know what they are doing and they go the extra mile! Not only is service expert and fast, price is far! A friend recommended them to me and I couldn’t be more satisfied! 5 stars all the way!

Recommended by my insurance company. They called the morning of and arrived on time. He was very nice and professional. Finished in about 30 minutes.Hopefully i dont need to use them again but if my windshield cracks, I will call them for sure.

Recommended by my insurance company State Farm. Reginald was excellent. Professional and courteous!!!! Will highly recommend to others. Jessica, the person who assisted me on the phone to set everything up was phenomenal!!!! Thank you both Jessica and Reginald!!!

Everything was done quickly and the staff was very nice.

Great Walmart

Everything from first contact to the end of the installation was perfect. Scheduling person was very informed and helpful. Installer could not have been more professional and friendly. Would highly recommend this company to anyone.

REALLY excellent and convenient service. We needed a whole rear windshield replacement and from the agents who set up the appointment to the technician who performed the work, everyone was was courteous and efficient. The appointment was set up easily and the technician came to my home to make the replacement even EARLIER than I expected. All my questions were answered clearly and well and the work got done so quickly! I shopped around to find the best deal and their prices were in line with everyone elses but they also could accomplish the work much more quickly and conveniently. Only one negative comment: we ordered a tinted replacement windshield and we got a (slightly cheaper) untinted one, so just triple-check that before you complete and order with them. Other than that, though, SUCH a good experience with this company. I highly recommend.

Great service Great people will use again

Ok but the price keeps changing when getting a quote

I was told this place was a great location to replace windows. I made an appointment over a week ago with the receptionist. However once I drove an hour and after taken off work for the day, comes to find out there was no appointment made. They did not have an appointment for me and they did not even have the part for my trucks window. The workmanship was good however I do not recommend them at all. This was very unprofessional with a company of this size. They did not care that they wasted my time, they lacked empathy.

Had to order the windshield. Came in the next day. Did a great job replacing cracky windshield.

I want to tell you that this place is really professional and didnt have to wait long. D.Davis

So... packed and loaded and ready to head out for vacation. Final bungee cord on the back of the SUV slips my hand busts the rear wind shield. I screamed some choice words and got on the phone. We called two glass repair shops and this place was not only $100 cheaper but made it a priority to get it done asap. Back on the road quicker than expected with a new back window and wont miss any beach time!

My appointment was cancelled the morning of the day I took off work to have it done because their technician called out of work and couldnt do it again until the next week. Not only that. They mistakenly charged me and had taken almost $300 the day before while telling me it wouldnt be taken until the job was done. Very disappointed.

Excellent work. Very courteous.

I visited the location to get a quote on repairing windows on two vehicles. I was told that I would need to talk to the technician to get a quote but that he was not there and would need to come back in 90 minutes. I live on the north side of town and driving back to the location during rush hour traffic would take another 45 minutes. So I asked for the phone number so that I could call them instead to discuss the work that I needed to be quoted. I called two days later at about 10:30 AM and was told the technician was not there and that he is usually there first thing in the morning. I feel that when you are running a business and cannot provide a prospective customer with a quote there is something wrong and that they did not care about me as a customer. I was trying to spend my money with a local business and now I will have to seek another business to do the work.

Travis and Stephen are friendly, courteous, and are experts at glass replacement. Im a repeat customer because of their professionalism and great service. Highly recommend Auto Glass, and I will give them my business again when needed.

Came out on a rainy day when my glass got broken out. Awesome service!

Ive used this glass shop for several years, and I have always been pleased with the exceptional customer service, and the professionalism of the installers. I will continue to use AGS in the future and highly recommend them.

Convenient and professional installer

Quick, friendly service at half the price of that national chain starting with S.

Definitely recommend this company!! Very reasonable, nice, professional, and fast.

Came to our house, fixed the chips in short time and were easy to do business with.

Great service and got me in and out very fast.

Best place for Aurora glass.

Never showed and never called

Outstanding service all around.

Fast, professional service!

Poor attitudes ! The folks here are lazy and dont want to work. The owner of this place need to step in and have a convo with these employees !

Professional staff and a great job.

Low prices

Great people

Quick and easy

Quick, Friendly Service.