Wow, all I can say is this is one of the best dealerships Ive been to! Driving home from Atlanta to Indiana with wife, kids and the dog and the car makes funny noises driving through the mountains. Took it in for an evaluation and luckily no issues were found. Chase and BJ really helped put my mind at ease. Superb experience.

We had some issues when l first got the car bring it back the next day for detailing .My sales man was off so it was not forsee as to what my car need ..l txed my sales man and manager and my care was taken car of the following day. My sales man Dennis K was very knowledgeable / and showed great professionalism on selling me a car and taking care of my needs. Thank you

My service was scheduled for 9:00am. As soon as I pulled up, Chase was there to handle all the details. A phone # was provided in case I had any questions during the service and I also received a video of some of the service on my car. I received a text when the service was competed. I was running some errands during the service. When I got back to Mazda, my car was parked to protect it from the rain. What more can you ask for.! Awesome experience!!!

Eric, Ryan, and the whole staff here at Nelson Mazda in Murfreesboro we’re amazing. The whole experience was awesome. I leased my Mazda 3 from here and I love it. If you’re looking for a place to get the best deal on a vehicle then go here. I’ll send anyone who’s looking for a new or used vehicle here. Thank you all so much for a pleasant experience!

Thank you Mazda for always being so nice and helpful when it comes to car repairs and letting me have a loaner car for the day so my life didn’t have to stop. Friendly staff. Will is awesome!

Im hoping by answering this, it will stop the barage of emails, text, and phone calls. At least 15 in the past week counting emails, text, and phone calls IN 8 DAYS.Because of that, Im giving 1 star. 2 hrs for an oil change followed by multiple messages wanting to fill out surveys, talk to reps, or give a rating.

I recently purchased a New CX-5 and additional accessories from Nelson Mazda. The entire process from start to finish was easy, low pressure, and and overall smooth experience. Ryan and Joseph helped get me in the car I was after and were able to get me a fair trade on my previous vehicle. Happy to be a part of the Mazda family!

Only dealt with the parts department here at Nelson Mazda. The employee working named Dakota went above and beyond to give the best customer service and make sure that all the all the parts ordered were correct for the repairs needed. If I could give more than five stars I would!

Was a overall good experience. Lonnie was very nice and the price of diagnostic and repairs was very reasonable. And I really did like the video recording feature that the technicians had. Would recommend for anyone needing a mazda serviced.

I recently purchased a car from this dealer. We made several visits there looking at vehicles and meeting with our sales person.We feel Ryan provided excellent service dealing with us and input from family members.The other personnel at Nelson made us feel welcome and responded to any questions we had.I returned to the dealership for a car wash only the exterior wash was completed. The car did not go thru a dryer not wiped.

The experience purchasing my vehicle at Nelson Mazda was great. The sales person I worked with Liz made sure sales experience went smoothly and even stayed late to make sure I was completely taken care of. She went over everything I needed to know about my new vehicle and has even checked in with me a few times to make sure everything I was going ok. I really appreciate the great service I have received.

Fantastic service experience with these guys. Lonnie and Kevin did an excellent job of taking care of me on a recent repair of a Mazdaspeed6 that needed some love. Great service, communication, and follow up. Will definitely use them in the future!

I had an amazing experience. I told them my budget and they helped me find the best car to meet my needs. I love my new Mazda and the customer service is the best in town.

I have my car serviced at Nelson Mazda because they treat me right. They dont push a lot of stuff on me that just runs up a big bill, they do what needs ti be done in a timely fashion, and make me aware of things that will need attention in the near future. I like that.Gerhart Richter

Great customer service, they made the car buying process so easy. It is nice dealing with a dealership who does not pay on commission!

Everyone was very nice. It was my first time because I would always go to the cool springs location because that is where I bought my Mazda. Everyone was very nice but I waited wayyyy longer than I am use too. However, they did say they were short staff but not until I asked. I think that is something that should have been shared on the front end. But either way they did good and everyone was very very kind. I will go back.

Update:I am happy to say that Nelson Mazda stepped up and took care of my A/C. They were able to find the leak and took care of the repairs, it was such a relief to finally have it repaired! They service department was wonderful and kept me informed on the progress of my car. I recommend Nelson Mazda, they are reputable and stand by their name. Thank you for working with me and getting my A/C fixed!!I sent this email on 4/27/2021 with no response. I am the least confrontational person and I just want my car fixed, I lost my husband suddenly to COVID last year and went here for a dependable car from a dealership with a good reputation.Hi James, This is Vickie. We spoke back in November- December regarding the Volvo I purchased on 11/23/20 from your dealership. I brought the car in for service on 12/14/20 and they looked at the A/C, which only dye was added at the time and I assume freon because it was cold outside. At the time, the freon was added and it worked. Im not sure how long because it was winter. I scheduled to have my oil changed and have the A/C looked at again on 4/19/21. I agreed to pay for the evac and recharge even though the A/C has been a problem since I bought the car. They checked for leaks and none was found. It blew cool the following day and I have not used it until yesterday. Its not cooling.As far as the oil change, I replied by text to the message that was sent to me if I had any questions, the message center was not updated, it is still showing that my maintenance is overdue and the sticker telling me when Im due for another oil change is the same one thats been on there. I received no response to that message. Im really disappointed in what has happened and that I paid $278.86 and its still not working. I do NOT feel I should have paid for the A/C issue since it has not been fixed.My car is currently at the dealership in Murfreesboro getting looked at, I look forward to hearing from you.

Great experience working with Cristian to find the MX5 spec I wanted, have it brought it, and finish the deal. Everything was completed quickly and working through all the numbers was simple and transparent. Highly recommend if youre looking for a Mazda in the Nashville area.

Very courteous and helpful! Definitely got what I paid for and more!!!

Great experience! I highly recommend working with Connor! Nelson is a no haggle dealership, no pressure, no finance department to spend hours with. It’s a one stop shop!

Service staff were extremely friendly and welcoming. Waiting are area was very nice. I took my car in because I had a headlight out. My bill was $549.00 for a new bulb/labor and an oil change. Absolutely ridiculous. The oil change was $44.95. I have Xenon headlights...but still...$500.00 for a new bulb and installation?!

Professional and quick service. Great waiting area with excellent wifi to get work done while waiting.

Ryan was very helpful and helpful me find exactly what I was looking for. There was no pressure to buy and the process was very smooth and effortless on my end.

The service department at Nelson Mazda offers a very clear and comfortable experience to the clients. Im sure they take care of their clients in a manner unprecedented from anywhere else.

Our daughter purchased a car through this dealership and the experience was a good one. We never felt pressured or ghosted which is one of the usual experiences. Everyone was professional and helpful.

No haggle pricing. Great service, knowledge staff with no pressure.

Always a great experience at Nelson. They show and tell you exactly whats going on with your car, they fix it right, and the pricing is wholly transparent.

Purchased my first Mazda and it was a very pleasant experience! My advisor, Christian was very courteous and helpful and made the process easy.

UPDATE: It took me 8 months but I finally reached out to Randy Dismang. He was truly apologetic about my negative experience. Nelson has made some positive changes and they have earned my business once more. I just bought a car from them and the process was easy and the customer service was exceptional. Sean Turner was my client advisor and he was awesome! I would advise anyone to give them a try.ORIGINAL REVIEW: As a long-time customer I would normally only have praise for this business. My last service appointment changed my opinion. I encountered a missed deadline, poor quality control, poor communication, and lack of accountability. The lack of accountability is why I probably wont go back.

Got 1st routine maintence on my new CX 3.

Great place, excellent staff. Very knowledgeable, courteous and caring. Made the entire process an enjoyable experience in buying my son his first vehicle. Great job done by all.

Since the days they were established in Antioch, I have purchased my vehicle(s) from them and used their service department. I am glad they relocated, but kept the same strong staff and added even stronger ones to their new facility. The service is always top-notch and I have never left dissatisfied (thats what she said). I will continue to bring my $$ and anyone who will listen to my rave reviews to Nelson Mazda!

I bought a used vehicle and couldnt be happier! Professional and courteous

If customer service could be defined in one word, that would be SATISFACTION!!! The staff at Nelson Mazda of Murfreesboro go above and beyond to take that extra step to make me feel that this is the best experience I will ever have. Zack Pucketts attention to detail, great communication skills, and ready smile make my experience even better than I expect. Thank you to the entire staff at Nelson Mazda of Murfreesboro for their dedication and service!!!!

I wasnt too happy that I needed a new battery for a new car but I know things happen. When impressed me is how much they worked with me on getting my car picked up, which is typical, and brought back to me which is not typical. They understood my situation and had a tech bring my car back to me. I thought that was really nice of them. Besides all that I love my car so Im glad its fixed.

I had an excellent experience in purchasing my new Mazda 6.

Great service, friendly people. Second time buying a car from Nelson and both experiences were great. I would recommend them, for sure!!

Bought a truck from Daniel . He was professional and courteous. Covid aware and deal went well. Thanks again

Taken both my Mazda Miata and my Mazda CX-5 for service recently. Dealt with Zack who was professional, helpful, and just generally on top of the service that was going on with my vehicles. The video Joseph took was concise, instructive, and very informative besides the fact impressive. Mazda always makes you feel like family and both Zack and Joseph were no exception. I do all of my service there because I know that I can count on what they tell me, which is huge in this day and age. I would recommend anyone to NELSON Mazda overall because they have a fantastic team. I have bought 4 vehicles with them and would consider them first in buying again.

Guys in the parts department and shop are awesome. Theyll cut up with you like your one of the guys. Some, but not all of the sales people act kind of snobby. Yes they will wave or nod and ask how youre doing but thats about the extent of it when they realize Im not there to buy a car. But their are a couple sales women that makes up for the rest of them when I see them walking away.

They are always so friendly and helpful and answer all our questions. Nice clean place to wait. Work done is great.

It has been a week and I have not received the title to the vehicle I purchased.Also, have not heard about the passenger side sun visor that wont stay up.

Very professional and they keep you informed. I had scheduled an appointment and they took me right in.

Great customer service! Clean facilities. Easy, no pressure to buy!

Nice professional courteous salesman

Five stars says it all. M*🤘

Bought a used Sports Trac. Was like it said in ad on internet. Good salesmanship.

Amazing customer service and very quick service!! The guys were overly amazing!!

Great service. Above and beyond

Nelson Mazda is always top notch! Nelson has great employees who care about their customers and do a great job!

Great Service...great job

Loved the complete video done by the technician.

Great place to get a vehicle with sales staff that arent pushy.

Bought vehicle there.

Excellent

Best service and best car!

Great service!

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