Michael the in-store rep did great. This review is not a reflection on him, but more with the operations of this particular store and how its managed. I set an appointment for 2:20pm. I wasnt helped until 15 minutes after. Thats annoying. Given that my issue was with headphones (both ears) and part of a recall there were no replacement headphones in store and I wont be getting my headphones for a minimum of 5 business days. If I compare this experience to the Orlando Apple store (and even smaller store in Yakima) it fails in comparison to how the operations of the Orlando store runs. Orlando was prompt with meeting the time slot scheduled, had the right parts in, and I was out within 10 minutes. I can understand not having certain items in stock like a MacBook, an iPhone etc for new purchasers, but if there is a known recall Id expect Apple (specifically the Fashion Place mall location) to have replacements in {like Orlando) to ensure the experience and loyalty of existing customers is maintained.Lastly, and on a separate occasion, this same store turned me away when I came in to buy a new iPhone 13. They told me I had to make an appointment. Again, I have not had this issue in Orlando or Yakima and feel the rigidity around process starts to sour my support for the companys brand. The manager of the this store or further up the chain needs to take away some best practices from some of the other better run Apple stores.

Scheduled appointment to have dedicated help, only to be pushed off and have intermittent help from multiple people. Now on hour 3 of nothing done.

My daughters phone just shut off on its own so we brought it to the apple store. The girls that helped that day were very nice and asked us to come back so a technician could look at it and find out what happened. We made an appointment for 3 days later. We showed up 20 minutes early for out appointment and were told to come back in 15 minutes. We did and checked in. That was 30 minutes ago and we are still waiting for someone to come talk to us. Thus store definitely needs better customer service.

Made an appointment and thought wow check in was so easy! I was lead back to a table where I sat for 20 minutes with not one person to check on me. Once someone came they asked what I was there for and they diagnosed my phone for exactly what I explained. Great it’s still under warranty as long as there is no water damage they explained and had me sign a waiver that they are not liable in case my stuff is erased while working on the phone and gave me a time to come back that was easy.I checked in again and it was easy lead back once again to the table where this time I sit and waited for 40 minutes yet again with no one to tell me what’s going on or that someone will be with me. When they finally bring my phone they ask for my Id hand me my phone ask me to sign that they fixed the problem. I check the speaker on the phone, hear it’s working and sign that it’s fixed. Then as rude as can be the girl holds up my 50 dollar screen protector proceeds to ask if I know where I purchased it and says you’ll need a new one! Hands it to me and walks off! Worst customer experience ever!

Needed some tech support for my iPhone 11pro and the attendant was super nice and accommodating as he could be. There is a marked line and 2 temperature takers before anyone is allowed to enter the store. I appreciate the extreme efforts made to ensure customer and employee safety. Hopefully one day soon we will be able to enjoy going into the stores freely with out any worries.

Kyle was super helpful and got me in and out very quick. First time I’ve been to an Apple store with all very friendly employees!

I was early to my appointment. I was told I couldn’t check in more than three minutes before my appointment. So I checked in two minutes before my appointment. I have now waited twenty minutes after my appointment and still no one has come to work with me. It seems I can’t be early because they run really late? At least basic customer service to check on me or tell me how long it will be isn’t asking too much.

Worst communication ever, I set an appointment for 4:30 did not get help till 5:00 and was inform that my phone would be ready at 6:00. I did not receive my phone till 6:20. I may be crazy but the whole purpose of setting an appointment is to get seen at the agreed upon time, and is they say it should be ready by this time then. They should hold them self accountable. Do better, not sure if I will be coming back

Went to the Apple store to buy my wife a new Apple 6 watch for our anniversary. When we got to the store, they won’t let anyone in without an appointment. They asked me to “just hang out for 4 hours” I said i know exactly what i wanted. His response, “who do think is going to help you”? I suggested maybe he could. His response was “we have plenty of business and did not need yours”.My wife is really enjoying her new Garmin watch!!!

I got an old iPhone 7 updated by one of the geniuses Ian today and he was able to save what I thought was a total goner!!

This is the worst apple in Utah there customer service is the worst. I do not recommend going here. Go to the one in city creek. The staff at fashion is rude.

Thanks for fixing this and making it right. Story at the bottom They ended up Warrantying out the iPad…I never felt more manipulated in my life!!! I was lied to countless times. They told me my iPad Pro was fully covered and was actually replaced with a new one, coming home to open not a new iPad, my same 1 year old iPad in mint condition with the same problem…a black screen. Not only they said hey your iPad is fixed they packaged my old one in a box.

Terrible customer service-did not care to help with our problems. I expected more from Apple when I walked in and bought $2,000 of product. They did not want to do anything more than ring us up and get us out. We needed help with the new products and were not advised or helped on anything. They said that management was only interested in how much money they sold. Did not help set up, didnt help with transferring data, were rude and acted like we were beneath them. May be returning and going with Samsung.

Not sure why the sales guys have so much attitude in this store . Worst attitude towards customer while communicating . The way these guys behave in this store felt like they belong to different planet . Also i witnessed discrimination. Please avoid this store if possible unless your phone broke middle of the day and you are desperate to get a phone in next couple of hours.

Ordered online and was able to pick up pretty quickly. The line moved fast, and the staff was super efficient. The woman who helped me was friendly and knew What she was doing, so no complaints at all. I was in and out in under five minutes despite showing up and hour earlier than the time Id booked (total fluke, I just happened to stop to check since I was done shopping earlier than anticipated). Great experience.

Went to purchase a laptop and an iPad at this store and instead was met at the entrance by a masked bandit telling me I had to wear one too AND had to make an appointment to do business with them. Like Hell. I left the Apple store, went over to Best Buy and made a normal, human transaction with far more superior customer service and got myself a few goodies on the side for accessories for free because I spent some money. Best Buy it is from here on out.

They were very kind and helpful to me.

I was turned away at the door because I didnt have a reservation. I know the emblem has an apple on it, but when did Apple become a restaurant? And how is it good business practice to turn customers away with cash in their hands, literally having a bouncer at the door to throw her arms in front of me and say Hey hold up buddy! Im not your buddy! Im a customer who already knows what he wants and I am ready to buy! A reservation? For what? Do you assemble the computer in the back? And hello! Im not buying headphones or any other small accessory. I AM BUYING A COMPUTER FROM A COMPUTER STORE! You just turned away a sale for over $900!!! I thought the people that work there are called geniuses!Granted, Apple Computers will still make money when I buy the computer on Amazon instead, and God knows Apple doesnt value one customer any more than the Chinese worker that made the product in the sweatshop they assembled it, but Im still pretty sure you shouldnt be turning away a sale like that, should you? I dunno. Im not a genius, I guess...

The Apple Employees are rude, demeaning and overall dismissive. Literally went out of their way to provide an awful experience. Never have I been to such a pretentious store in my life. I’ll just go to Best Buy instead.

The people at apple are very kind very informative, Eger to help customers,And the treat each other with respect and compassion . .

Customer Service FAIL!I bought 11 new iPhones for my family last month and 2 were defective. One was replaced after several hours of tech support by finally going back to the original vendor. This Apple Store would not replace it. The second phone had a software issue that would not allow it to connect to CarPlay. I could have returned it to the vendor for a new phone but kept working with Apple for three weeks to try to get it working - even leaving my vehicle at the dealer for an entire day to update the Ford vehicle firmware. A tech on the phone finally said they would replace it if I went to the store. I went to the store and they told me they could only repair it so now I have a refurbished phone instead of the one I bought new 30 days ago. I could have taken it to the original vendor but by working with Apple and doing everything they asked I went past the timeframe when the vendor was be able to replace it. Horrible customer service at this store!

Website clearly says “shop by walking in” but when you drive to the store they stop you and have to reserve an appointment hours later. Change your website if you can’t walk in.“Apple Fashion PlaceWe’re open and look forward to welcoming you. Shop by walking in, reserving a one-on-one session with a Specialist or buy online and pickup in store. Get support at the Genius Bar in store or by making a reservation”

Every time I went there, staffs are not very knowledgeable. When someone helps me, different people(crew,customer) talk with the staff and he doesn’t even feel sorry about doing that. I am not sure if that something happens in every apple store but I visited dozens of apple store as I traveled around and this one near my home is the worst.

Things have changed at Apple during COVID. Wow. Not the same experience. Thank goodness they are still open and doing their very best to serve their clients. I had a hardware issue with my computer. It needs to be service. Kyle H. got the process going and on its way to being resolved. Thank you Apple for hiring and training great people. Thank you for being open during COVID and putting customers first. Much appreciated.

Called ahead to make sure they were open on Friday. They were. Asked what I needed to do, they explained what I needed to do to get my phone ready for trade in and said they could help me on Friday. I showed up and was not let in without an appointment. Didn’t know I needed an appointment even after I had called in. Too bad the next appointment was 1.5 hours away. Very frustrating. “We’ve been doing this over a year now. Not everyone who answers the phones gives the right information.” Um...Ok.....?

As always, Apple delivers. I took my laptop in to get the cracked screen fixed and they did a great job. I appreciated the friendliness of the staff.

3 stars! They were out of what I wanted. So had to go to Amazon 🙄

These are crazy times were living in. Everywhere we go its busy, businesses are short staffed. Peoples nerves are frazzled. There are shortages of nearly everything. Amidst all that and during a crowded Friday evening Genius Bar appointment, Bub checked on us several times while we waited and waited beyond our appointed time for a Genius Bar team member to help us. While helping two customers at once, us and another, Bub took matters in his own hands and resolved our Airpods quality issue by providing us replacements at no cost and sending us on our way. He was friendly, personalble and prosessional and great to work with. Thanks Bub and heres to your next trip to Europe! Hopefully you make it to Croatia.

Was here to get cracked screen fixed. Was already upset with Apple as the phone price reduced exponentially from $1k to $400 within 5 years but screen replacement still costed $169! Only reason I still preferred screen replacement was that it’s tiring to take back up of all my data on 256GB phone.Asked the associate if I have to take the lock off before giving the phone, he said that’s okay and no for everything. When I did not have my phone ready after promised one hour, went to the pick up queue and checked thrice within 5 minutes interval which is when person contacted team doing repairs. A person comes out and said that phone “might” have shorted while doing screen replacement!! And with do not care attitude asked me to go to City Creek to pick phone(which closes in another 45 min) or wait for 5 days so that they can get delivered!! It’s sad to see such an unprofessional service from a company who takes premium charges for everything.I went to city creek store to get a replacement phone, lost my data, was not provided any better alternative or deal to upgrade phone even when willing to pay little more.Upset since no one cared about customer anymore!

So annoyed!!! My wife just wanted a nicer phone case than the one she already has and when we attempted to enter the Apple Store an employee stopped us. We were asked what we wanted to shop for - excuse me, it’s none of her business, and she almost denied us entry because it was by appointment only. Only after we told her that we wanted to buy a phone case that we were allowed to enter. After battling the gate keeper we could only find iPhone 12 cases and she has iPhone 11. Geez Apple!! what about the middle class. Sorry that I can’t afford the newest model, but at least stock a couple different model cases. Anyway, this store has definitely grown too big. Someone should remind them to be more humbler - like Steve.

Purchased a iMac Big Sur 4k retina that has been the worst computer I have ever owned. My low rating is for the product is not how the store employees treated me. They were happy to take my money but the product they provided was below sub par. We have tried multiple times to resolve the slowness of the product with Apple and pretty much came to the conclusion that we purchased a lemon and there really is nothing that Apple can do about it. I only write this review to warn others.

Super Not Great service. Made an appointment, they messed up and basically said too bad so sad not our problem. Didnt like Apple before, really dislike now.Over priced Proprietary Garbage.

The coolest thing about going to the Apple Store is that you kinda get lost in this vast vortex of wonderful stuff to check out & the Apple learning aspect. I learned a lot about my iWatch & my new iPhone12 while I was there. The people at Apple in Fashion Place Mall are the Best! I needed assistance in changing my access codes to my Apple, Google & a few other Accts. Bc I’ve been dealing w/Hackers, it’s really not the funnest thing in the world. In fact it’s exhausting. The people at Apple were so helpful, patient, understanding & kind it was a relief. I felt like I found a life raft & could finally breathe again after my hour or more there. It almost felt like I was skipping on ⛅️clouds! My poor fibro brain can’t handle too much combat zone stuff (as needed w/hackers). I’m so grateful for the help I received at Apple! Thanks people! You were all wonderful!

Recently purchased a new iPad for work was having some issues with my Sim card tray. The store manager and employees couldn’t have been more helpful saved my day appreciate it very very much Thank you!

You have to make an appointment to go here because of COVID. I took time off to go to the store and they turned me away because I didnt have an appointment. How was I supposed to know I needed to set something up? I feel pretty upset about it. I ended up making an appointment and coming another day and the service was fine. Just some really poor communication to customers about setting things up.

You must make a reservation in advance to purchase something. It was easy to sign up for another day. Dont bother coming to the store without setting up a reservation, even if you are just picking something up.

Layout of the store is stupid and theres a weird flow. The person helping me get my airpods told me the wrong price twice.

Going to the Apple retail store is a horrific experience. Good luck on submitting a reservation for multiple reasons. The personnel are so ‘impersonal’. They just don’t care about the customer. I wish I wasn’t tied in to multiple Apple products. Would leave in a heartbeat to a vendor that cares again about their customer. Where is Steve Jobs when you need him??

Really pleased with my experience. The employees are cooperative and timely. They’re good at clearly explains policies. And they have a good variety of cases! Love it here and love the vibes

Great store. Just always packed Had the apple product I needed in stock.

So the buying process was actually pretty difficult due to an unknown issue with the activation of the new phone I was buying. Basically stuck at the store for 6 hours Throughout 2 separate days. But The specialist who helped me out last week on Thursday Brianna, was really patient and did everything she could to help. Ended up having to go back Saturday and Had the store manager Dusti help me out with the same process. We both weren’t sure what was going on but it the activation finally went thru! Though the buying process was unpleasant and considering this was also my first apple product didn’t make it any better Dusti and Brianna definitely did an amazing Job in helping me out and stuck with me throughout the entire thing! Would definitely recommend this place. They will always try to have the best solutions to your problems

Ok, so happy to have an Apple store near me but much happier to have the best people in my store wow my daughter and I went very early to the store and from the beginning the Manager took notice of us and gave us en excellent service but I must also recognize in particular Beth she realy showed us that she was on top of the issues and really cared for our situation although there was technical complications with our devices and technician equipment Beth engaged with us each time she came by helping us understand the situation, we understand that we live in a world that is not perfect and will encounter situation along the way but that is exactly when a Person like Beth stands and just makes it so much better.Thanks Bethe and I give you and your team A 500 out of 10.

They were so caring and empathetic and waited for me to run and get a piece of paper from another store just to prove that the phone was mine so that they could replace it I love these guys they are wonderful

I’ve talked to a lady the First Lady I talked to was nice understanding but the other lady was nice too but she wouldn’t even help me she just told me I can’t get apple care because mine expired 5 days ago and she can’t do anything about it so after I got off the phone with her I called city creek apple store and I’ve explained to the lady how my apple care expired 5 days ago and she told me it was fine and she able to help me get apple care on my phone instead of the lady I talked to at your guys story! She was nice but she failed on not trying to help me and just saying she can’t do anything about it but the First Lady I talked to from your guys store helped me out by telling me you could get apple care even after when it’s expired, I called again and the lady that answered said I can’t which was funny because now I got AppleCare thanks to the lady at city creek apple store

Staff at Apple was extraordinary friendly even without an appointment was able to browse and decide on a phone color which I then ordered online and picked up the next day using curbside pickup

Very accommodating hours. Always has a line

No stock. You would think that a store that charges as much as it does for its products could keep their store stocked..

Connor helped me out with getting the screen on my MacBook Air replaced, honestly couldn’t have asked for a better experience he was honestly amazing!

How do I get in line to get in and then once in knew exactly what I wanted to purchase and had to wait for somebody to come to me... Spent almost an hour just to get something that I didnt need any help with....

On Friday, the technician said my MacBook Pro screen repair would probably be done on Monday. So on Monday, I called the “forever on hold phone tree” system you guys have (because no one at the stores ever answer anymore), and they didn’t even have a record of the repair. Then customer service called the store and suddenly it was there. It was clear to me the technician just set it on a shelf somewhere and forgot about it and then frantically entered it in the system and said they’d have it done on the next day when I called customer support.In case someone from Apple actually reads these, here is my Repair ID: R502975051

Alisha & the rest of the staff were super helpful and gave me very personalized attention despite the store being busy. Definitely will be back for more products in the near future!

They have great computers and laptops but but I do not recommend the phones.

Customer care told me to go in store for an accessory replacement. I made an appointment and was told by an insensitive employee Savanah and her manager David that there nothing they could do. I felt belittled and humiliated in front of many other customers. I called Apple care back and they apologized and are shipping me a case that could have been given to me in store. My experience is nothing like what I expect from Apple. I hope they get better training on how to be more customer focused and empathetic.

Had new phone for 4 days, randomly stopped working. Got appointment drove an hour, went in and they told me I would have to wait a couple hours to while it was going to be repaired and if that didn’t fix the problem they would replace it. The manager refused to replace it which would take 5 minutes instead I would have to wait and waste my work day. I’m starting to think android is sounding real good right now.

Nice and clean

Showed up to purchase a computer. No entry without an appointment. I must be the only one that doesnt spend time on their website on a frequent basis and therefore missed the memo. Time for a different computer company that wants to earn business instead of assuming the world owes them their business.

Currently closed but it looks nice!

Ordered a Big Mac here- they were trying to charge over 1200$! Forget it, Wendy’s is much more trustworthy and not a SCAM!!!!!

Despite a bazillion employees it still takes a while to get human interaction & our person was either new or wasnt very informed of the laptop options/parameters

Came in on a freakishly busy day with an appointment and was finally seen about 25min after my scheduled time. But they were very kind and willing to help. My new computers fan was super loud and making a terrible clicking noise. They told me itd be a couple hours to fix, but did it for free and within an hour. Though it was super busy, they got me in and out when I returned within about 7min.

Went in had an appointment was sitting a lady arrived 20 minutes after us and got helped well before we did . Guess there is not much organization to this store and the order in which they help people

Ordered my phone online and was given a 15 minute window to pick it up at the store. Didn’t receive confirmation email etc. Got to the store during the window I was given to pick it up and was told it wasn’t ready because they have long lines and I would get a text when it was ready - said nothing about that during the online purchase. What’s the point in the pickup window then? Why is there a line anyway? Just go into the back of the store and get the damn box. Why does the apple store have to overcomplicate buying a small routine piece of tech.

Brandon was super helpful and found the best possible options for me! He was very informative and made my options super easy with the difficult situation I was in!!

They have a great setup of getting you in and out as efficiently as possible with minimal waiting. I was late 20 mins for my appointment to have my iPad Air (4th gen) looked at and in no time they had my iPad diagnosed and I go in to pick up the replace to in a few days. Very friendly people and makes a person feel welcome. The store was super clean and where ever I was looking, some employee was cleaning/disinfecting some surface or device. Thank you Apple.

Busy store but plenty associates available to check you in.

I live down in Orem and will ALWAYS drive up here to get my Apple fix. Whether it be new devices or warranty work, I will always come here. With covid the store front has changed and it’s one of the only apple stores that are still actually “open” which I appreciate! Which is why I’ll always come back.

Ordered the new iphone 13 Pro Max and went to pick it up at my appointment. When I got there there were over 100 people in line with appointments. Apparently Apple does not understand what an appointment means. Left the mall and cancelled my order.

Didn’t want to help. Told me to take it back to Costco.

About an 1 hour on the phone to try and make an appointment. Thus far still on hold waiting. Your phone support states I quote No one answers the phone there. How am I suppose get support for a warrantied product if I can not make an appointment at all... This is highly unprofessional and shows you do not honor your warranties at all.Just need software fix for disconnect on your silly T2 security chip so I can.1. update to Catalina2. Get my touch sensor working.3.May trade in all my apple products and move back to windows os and Android due to lack of support from you guys on a warrantied product.Fyi still waiting.

Thinking of switching to iPhone just too see how it is! Seems like the 3 stars are just from a majority of people who didnt seem to call ahead or read on the website to see if they have to make a reservation even after a year plus of this going on

Apple used to be a great company and had an iconic ad about breaking free from control of the system. Their tag line was “1984 won’t be like 1984.” While they may have delivered on that promise for over 3 decades, they turned 2021 into 1984.

I called ahead and said I was interested in an iPad and was told to come in. I got there and the person I called took 10 minutes to come out even though I could see them sitting with two other employees doing nothing. I was then told they were mostly sold out of iPads and if I knew which one I wanted. I asked if I could see the different models and got a hesitant yes. The employee then took me to the display models and stood there offering no help while I looked at them. I have changed my mind and will not be purchasing an iPad at all.

Even with an appointment the wait was long. Man, I hate everything about Apple.

Sean is so great! Helped us with all our questions.

Very efficient. Friendly customer service.

Just took my broken Apple case back and they replaced it at no cost. I’ve had multiple experiences like this. Sure you pay a premium for their products but I’m happy to with the great service they provide. You may not know this, but they teach flosses regularly on coding, music production, art etc. it’s not your typical retail experience.

We scheduled an appt for this store through apple care. We showed up and we had no appt. The girl working was very helpful and did get us in. My sons brand new iPhone 12 was not working properly within a month of getting it. The camera and flashlight didn’t work at all. They were unable to fix so said they replaced with a brand new phone. Got home and setup the phone. Surprise the camera still doesn’t work. Not sure if they gave us back the old phone or a refurbished phone that doesn’t work but either way I’m still stuck with a phone that doesn’t work and have had it for 2 months.

This is the most horrific store I’ve been to in my life. The expensive iPhone I own has a software issue that’s not fixable according to some extensive 35 minute long videos on YouTube. Very well done videos with websites to look up your IMEI numbers and model numbers ect... The three model numbers that have the software problem that’s not repairable nothing to be done to fix it. I have the phone stuck on a screen that Will not move.I did extensive study on the product the phone I have, the iPhone 7 that is stuck and says Update needed to activate. Not only would the manager not back the product. The manager of the store would not service or allow me to have them send my phone in for repair at that location for repair. He absolutely refused to send it In to Apple to be repaired at my expense. This research I did online is the reason is it’s not repairable it’s a software issue. After I left to call the supervisors at Apple I remembered I need the managers name. The security Guard that works for the Apple store while at first when I had my appointment was polite, refused to give me the managers name so I could use it in my complaint when I was calling to complain at the Apple headquarters. I did spend 30 to 45 minutes on the phone complaining with Apple on the phone about this experience at the Murray location in Utah I must say that the people I spoke to on the phone the first lady and her supervisor were very polite very efficient and nice. They did agree that the manager and the security guard were out of line and hopefully will lose their jobs over this matter because this is not acceptable behavior. I was considering upgrading, as I have three Apple phones for my business. I am now going to sell these worthless products online.I must say I do feel guilty pushing these products on to someone else but there are people that don’t know or are going to just want iPhone and so be it. I am switching back to android. The only reason I got an apple iPhone in the beginning is because it works with my hearing aids I bought at Costco. If you are considering buying an iPhone or upgrading I warn you these people do not back their products. They make excuses for software problems trying to say oh your phone was damaged or banged and then they tried to say it was bent. Every excuse in the book not to back their product. I even feel guilty selling these pieces of junk online. Another warning, after you put your credit card on there because you keep getting these warnings that you’re out of iCloud space. It is extremely hard to get your credit card information off of your credit card, so they can’t keep taking money from your card. In my opinion extremely easy to put your credit card information on there extremely hard to get it off of there. In my opinion, Apple is a scam don’t buy this product it’s a money pit. Well I did get a case number I do think I will get some correspondence but they did let me know that Apple will not back this product even though and I believe it the software issues are not fixable 100% their fault and every excuse in the book not to back their product. I hope this review saves some of you people from losing your money like I did! Apple and IPhone, in my opinion you suck!!!!!!!!! Oh and by the way check all my other reviews they’re all five stars I’m not a complainer, this is real my friends!!!!

Surprisingly still has good support for older apple tech and the service from the employees is always great here

After driving an hour to get there, we were turned away on my wifes birthday to purchase an Apple watch because we didnt have an appointment. The employee at the door was more interested in enforcing the rules despite the store looking quite empty. They clearly didnt care at all. We drove home empty handed but I guess thats what Apple wanted our experience to be.....because they know best.

Excellent service, very clean and friendly...Edgar was amazing in his knowledge.

All find what I need

Thank you Apple Inc for all you do!

The staff that works at this apple store! They are uneducated and ill-mannered and uneducated to serve the public! Shaun is one of the customer service people outside the store! I do not understand how badly educated and rude people work in this prestigious company !!! very frowned upon and they must educate their staff

No help what ever just do the warranty thats why I paid for it

Since when did you have to make an appointment to SHOP? Genus bar, I totally get that but cmon! San Diego Apple stores don’t do that. Ridiculous.

When they closed because of their reaction to covid, and I couldnt get my work computer fixed for 5 weeks because they over loaded SimplyMac with all their customers, I vowed to never buy from them again, and I havent since, dont plan on it ever again 👌 good work guys.

Did reall go in but to walk around and look but nice staff

I was really impressed with the number of apple employees and the diversity of the people who were employed there. Tall, short, dwarf, fat, skinny, male, female, skater, rocker, geek, jock, old, college, middle aged, Asian, Black, Indian, White, Latino etc.I was also impressed that about half of the floor space was dedicated to basically one on one help sessions for customers.I had a youth group of girl scouts there learning about the clips app. The girls had a great time. The employees took a group pic with them and air dropped our pics and projects to us.Great afternoon!

One of the best tech companies out there! their stores are so well designed with the customer in mind.

Excellent customer service

Great process to get in for our appointment. The employee who helped us, Conner, was very knowledgeable and didnt push us to the most expensive product but rather the one that suited us most

Super impressed by the attentive, friendly service of the apple employees at this location. They were not only knowledgeable on the products, but their interactions were super natural and not intrusive on the shopping experience. If they didnt know an answer, they got someone, or said you know what, lets look it up. I appreciate the friendly, honest service.

We had a hard time getting someone to help us set up out new computer. We were told we did not need an appointment to do it. We kinda wish we did have one as it took 20 minutes to get someone to help us. It took 3 people do help us set up our computer as we kept getting handed off to someone else. When we finally got to the last person she was fantastic (I wish I could remember here name) I will go back and get it and praise her as she deserves it.

Last I was in it was very busy but as usual for apple the service was great.

Great service, great covid protocols.

Would give a zero star if I could. Walked in to spend at least $2000 and they won’t take a sale because of Covid-19 even though there are 4 people standing at the registers doing nothing and more people in the back just standing around. Guess I will be taking my business else where.

I saw this store once and it looked pretty regular.

It was a nice store. I didnt get to go in because my facemask wasnt hip enough to be down when the groove, or they required pants or something. But it seemed really cool.

Employees are awesome and helpfulThank you