Horrible! Purchased TV, paid extra for 5 years protection plan. TV quit working after 2.5 years. Had to call many times to get service with a third party outfit. Was on hold for over 2 hours one time. Service people tried to fix it in-home 2 times. After one month they finally admitted it could not be repaired and would either give me a new one or credit towards one of my choice. After many calls, I was told they would replace it with their in-house brand of TV, (cheap Insignia brand) or give me only about half of what I paid for it. At no time when I purchased the service plan did they say they would depreciate the value upon replacement. TOTAL RIP-OFF operation. I would never do business with them again.

Ordered online and picked up in store the next day. Fast and easy. When the single person ahead of me in line needed a little extra time another employee opened another register to take care of me. Excellent customer service!

They wouldn’t let me return something because it was the 16th day and only allow 14. Every company ALWAYS offers at least 30 days. Just not right

Went to this location today to ask if they had any of the new Xboxs. We walked in and waited at the help desk for a long time until finally a worker came to help us. We said excuse me, do you have any of the new xboxs? The employee looked at us and started walking away without answering us. We looked at each other surprised by this action. He then turned around and said theres a sign on the door you had to walk by on the way in that says theyre only available online. He turned and continued to walk away. We then left looked on the door and found the said sign under another sign leaving it unreadable unless you move the other sign. I was not impressed with this customer service.

Haven’t regretted purchasing the tech support for the year it’s only $200! Most of the time they have helped remotely so I don’t even have to go in to the store! When I wanted to sell my iMac all I did was drop it off and they made sure to back everything up so I didn’t have to bother with all the tech stuff. Thanks Best Buy

The guy at cell phone desk was very rude and disrespectful discussing my account information with other employees after I walked away. Good employees are hard to find. Good stores to shop in harder. Wonder why shopping is going to online.

I havent been in alot but my mom has and she really likes the place

Kam, our store experience was great! He was very knowledgeable and most helpful to our needs. A treasured employee!

Terrible geek service. Apple made an appointment for me to have them look at my watch for possible repair. They would not even look at it because I had attempted a repair myself (a fact that I had told to Apple). Really dont waste your time like I did. Seems we have to drive to GR to get competent Apple service.

Had A pretty good overall Experience, Buying Every appliance here, I was Givin a huge bundle Deal, saving Thousands. Lots of super modern and high tech appliances Galore. well see how the installation goes in a few days.

Walked in and they asked if they could help me find anything. I looked online before coming to the store and I told them I was looking for a watchband for my versa 3 Fitbit. They said they didnt carry any, I said thats funny because your web site said you do. They looked it up and guess what? You carried them. Wonder how many others get turned away without knowing.

Helpful staff. Spent a lot of time with us so we could pick out the right TV. Clean store. Signage is really easy to follow.

The store is lacking electronic inventory. I was very disappointed. There was an overabundance of staff walking around doing nothing but chatting with each other. I counted 9 workers and not a single one asked if they could help me. I walked around the electronics section 3 times before I found the tiny smartwatch section. I ended up just shopping on Amazon instead.

Not a great selection. Helpful. Knowledgeable staff.

I was looking for 3 different items and the sales person convinced me I didnt need 2 of them. Instead I need to talk with my wi-fi provider. He also helped me find the best smart watch for me, which was not the expensive ones.

Very friendly and the workers actually ask if you need help, which is refreshing

Personal attention was appreciated! My new computer will be here on Thursday!

Went to buy a new TV and I was greeted great at the door and my purchase was cheaper than most stores

Great staff they know what there talking about great job best buy

Great customer service and attention when needed. So happy we were allowed to look without sales people hovering before they got us what we wanted and needed.

Markieth was very helpful and knowledgeable in helping us pick out a new television. Strongly recommended!

Terribly priced and terrible quality cables for MacBooks. Literally bought a cable like a month and a few days ago. The cord no longer works. I have to go through a manufacturer that makes a terrible product because Best Buy doesn’t accept exchanges after 15 days. Would expect high quality based on the margins they get from the products they sell. Will never be back. I’d suggest Amazon over Best Buy any day.

Best buy has everything you need in electronic

Well find put if they can fix my computer at a reasonable price.

Decent service and not necessarily their fault but out of everything.

I not only visited the store and was impressed with the service, but I also had to do some shopping line, Superior service there as well!!!

Good store, clean, and, organized, but for a tech store though, they are not all very informed on the products they are selling.

Was not happy not being told about how they installed the radio. Never informed me that the parking brake needed to be pushed to be able to use the radio??? Really there are more 12 volt inputs that can be better used. Why is every car maker not having to use the parking brake to access the radio menus???

Ordered before they closed for curbside pick up, Was told online that order would be ready before 8 PM I showed up at 7 And employees that were leaving to go home came to my car and told me they never received my order. Told me to come back at 11 AM next day. Definitely will be going to Walmart next time

Employees there are great, and very nice. Great Store

I went their looking for a tablet and help from Geek Squad. Well no help for fixing tablet and person for help was snarky. Also the only tablets for sale were Samsung or Apple products which I was not paying the high prices for and got the impression they only service what they sell. Lost my business...

Rather well stocked, and friendly staff too.

Upon bringing my lap top in to be fixed the tech goes to look at it he breaks it. They inform me it could have happened when I opened it. It is not covered by warranty so damage done by them would cost me 200 plus dollars. Beware!

Always check Amazon prices when buying. Best Buy will always price match if exact. Great place. Clean.

I got great help!

Keeping shopping otherwise well be stuck with only Amazon and making Bezo a trillionaire.

Always have a good experience

I made an online order this morning for a Christmas gift and had it ready to pick up today. I was in and out of the store in about 2 minutes. No wait and no problems. Its Best buy, what can I say.

Staff was great, once you get their attention. Very busy and not enough sales people for the business.

Honestly the people are nice but they are just trying to make sales

I couldnt get some one to answer the phone l still have not been able to get them on the phone

Incredible customer service and a support

I called first and was on hold for 15 minutes so I went into the store. When I got there, I was waited on right away. She showed me what I needed and was knowledgeable on the items.

Tech/salesman knew what I needed. Other times the the salesman has been less than knowledgeable.

Always exceptional help here. Best Staff

What number or option can I chose via phone call can I call to simply speak to a store representative about literally anything? Order status was my main inquiry but no answer. Then I tried product availability again no answer. I tried a further two times navigating other phone route options again no answer. It’s 1430 on a Friday and no one answers the phones? Is there some holiday that BB celebrates that no one else observes? In the midst of a global pandemic what is the purpose of having stores open and opportunity to schedule an appointment with a blue shirt when no one answers the phone. Is the answer to conduct business online and don’t inconvenience a real person at a brick and mortar location? Come on BB you were better than that.

John Scheffler was awesome! He answered all my tech questions.

Got a remote car starter installed at Best Buy, free install with purchase. Service was great. They educated me on the product and got it done very quickly.

I waited a good 10 minutes for someone to finally help me only to find out they dont have any gaming pcs in the store. So I just found another retailer and bought one online.

Although product shipment to the store was delayed a couple of weeks, the curbside delivery was great! I really like the people working at this store, they hustle to provide fast and friendly service.

We have always had Great service from Bo in installations so I stopped in today for a price on a car stereo and remote start because they are $70 off online with free installation but the guy in car electronics told me there is no discount and the wait on Installs is over a month while another customer gave a review This Week about the same and hers was installed same day.

Good people but could have a more variety of product on the sales floor

I came to Best Buy to trade in my phone, I had been waiting for awhile but was finally greeted by an eager employee with a big smile on his face ready to help. Lashun was SO kind and patient with me as it took me a little to decide on what I wanted to upgrade to. Not only was he so helpful, he made my experience quick and easy, I left satisfied knowing I got the best deal as well as the best service. Thank you Lashun for helping me!

Normally always good but they left me at the checkout without no one and had to wait for someone to come back to finish checking out

Staff seemed more interested in chatting with each other than trying to help customers

I cant tell you how nice it is to walk into a store and have people greet you instantly, really know their stuff, and act like they enjoy helping you.

Love this place.. always great deals.. just wish they had a bigger movie selection..

I walk. All thru store. No one would help me.. I was dressed nice.. wanted to. Buy bose speakers... I think I was green...or something.. it was bad..

Fast checkout!

Got very good prices on our new Samsung cellphones.

The young man that waited on me really knew What he was talking about. I hope to get him again when I go back his educated himself very well.

Very helpful staff

Great place for TVs, great knowledge on products

What was once a decent store that stood behind their product Ive just learned that you are better off to price shop on Amazon or any other internet seller since youll get the same support

They are always great

My friend Sam bought a tv and they delivered it to the car

Friendly n helpful

Good story friendly people good customer relations..They had what we went for in stock and it was on sale... I believe Brad was a young man that helped us and hes a awesome Young attendant

The person was real helpful and got me just what I wanted.

Poor customer service but that seems to be how it is now, got what I needed on Amazon so from here on I will not waste my time.

Clean store, some empty shelves. We didnt find what we were looking for, which was just a tablet case. No offer of help from employees.

Bought a 50 tv for $150.. absolutely no complaints for the price. Black Friday deals. Curbside pick up was the best !!

Came in to buy two tv stands. I havent gone to a Best Buy in over ten years, and now I remember why. I waited back in the home theater area for 30 minutes with no help. Then I went up front to ask for help and they told me there was someone back there who could help me....Im not waiting for 45 minutes to give Best Buy my money when they wont help me and want me to wait for the better part of an hour.

Samsung tablet replaced with no problem... :)

It was fine, got all the help I need but was out of a mouse that said in stock online

Always very clean, well staffed and stocked. I am not a very needy person but staff are always willing to help or dbl check when I have been looking at items.

The worker was very helpful

Just viewing tvs

Looks real nice inside. Love the new look

Fast service, clean knowledgeable staff. One of the nicer Best Buy’s I have been in.

Great sales associates

Good prices and large selection of the TVs

I bought a new TV in Oct. and waited 3weeks for the Geek Squad to install it and program my harmony remote with it. It has not worked right since day one. They are telling me the soonest anyone can fix the problem is Nov. 27th. Thats unacceptable they have my money and I have nothing.

Although they didnt have the movie I was looking for they offer online orders and had a great stock of other things.

Keep getting great deals here. 👍🏽👍🏽

Great service looks way different then the last time I was in there a few years ago

Bradley was ourserver..helped us with our present to each otheraww..great deal..great service

Excellent, helpself, service. They have what I need.

Had great service on Black Friday with the whole crew there! Great job guys

Great customer service.

Place is okay but things I bought just two years ago I cant even order batteries for drone that I bought 2 years ago because they dont maintain product any more why is that?

Got what I needed, quickly!

Lots of good deals and very knowledgeable employees.

Great store dont care that theyre turning into appliance store though

To slow for a best buy took me an hour to return a laptop that was briken by them lol..

Good customer support, but poorly stocked

Wanted a tv but sales were too busy with trying to get credit approved for someone not a problem servicing someone else but they and i walked out with nothing lol i had cash he had no credit just because i didnt want biggest expensive model you chose the wrong one target was great sold me a tv right away

Got what we wanted, but had to order with free shipping to get it. Hardly any printers in stock.

Service was excellent walked in asked if I need anything pointed me in the right direction electronics helped me get my radio for my truck & set up for an appointment to get my radio installed very satisfied!👍

Austin was very helpful with the purchase of my wifes tablet.