Absolutely a wonderful experience. Sam helped us with setting up our new phone. She answered all our questions and showed us what we were doing, without making us feel dumb. Thank you Sam you get an A plus for customer service.

Internet constantly goes down for years now randomly. They always make up excuses to try and explain their technical issues. The customer service is lousy. Their prices are generally high. Their service is not reliable or dependable in the slightest. They are an atrocious company.

Fast, friendly and competent, all of which are hard to come by nowadays!

I hope I’m spelling her name right, but Samesha is the best employee you could ever ask for. Idk what she’s making but they owe her a raise. She was a rockstar in an understaffed business.

Professional service, nice decorated store

We have an out dated cable from the road to the house and Comcast/xfinity refuses to update it. Our old line does not provide a signal. We were customers of Comcast up until the signal got too weak. We have had technicians out several times and tell us our signal is too weak and that’s as far as it goes. We have tried multiple times to get them to fix the problem. Goes to show they don’t care about their customers!

Linda was pleasant and knowledgeable and the exchange was very fast

Excellent service. Knowledgeable salesperson. Good experience from beginning to end.

I was greeted enthusiastically and given an exchange ticket quickly by a very personable employee. The wait was short and the man who helped me was very courteous and efficient. I was in an out in a short time and was very pleased.It was a great experience in comparison to the days of trying to get help over the phone.

One person was kind of helpful still havent been able to get my low income internet for over 2 weeks now

I like their new building over by our Mall 100% better than their old facilities. They got me right in just answered a couple questions and the representative was right there to help me right away and he definitely help me out accomplished exactly why I went there so I am very happy with my contact with them today.

Terrible company, customer service is Terrible, over charging, over billing. Terrible, Terrible, Terrible

Sam set my mind at ease with the problem with payments not being posted to accounts. She said it has happened a lot this month. Also gave me all the info needed to get some discounts. Offered to do it for me, but said I would try at home first. Everything worked out fine. Will go back there for any other problems. Do not like the automated service via the phone.

We changed cell phone services from at&t to xfinity mobile (3 lines). 2 lines were activated with no trouble but they confused some information that would not allow the third phone to activate my receiving and making calls . After 2hours of trying they said my hard drive was bad . Said I needed a new phone. I went home and used my wifes phone and contacted a comcast person who fixed the problem in less than 15 minutes. 3 different people who assisted me at different times couldnt figure it out. They did factory reset that caused other problems I resolved on my own. Also they didnt provide me with any account info before I left the store. I even purchased a new $1000 phone for my son that day.

I stopped in the new xfinity store yesterday. It was VERY different from the old location. It was nice, clean and modern inside. I walked in and was seen immediately. Mario waited on me. He was so knowledgeable and professional. He quickly resolved an issue I’d been having for months, updated my box and saved me some money on my bill. I was extremely impressed. I’d been trying to get help via Comcast support and it was a complete joke. Because of past experiences at the old store (and covid) I was dreading going in. After seeing how the new Harvey store operated I’m sorry I waited. Mario was amazing and so helpful. Give this man a promotion. He’s what customer service is all about.

Was returning some old cable equipment for work. Surprised to find a store resembling an AT&T or Verizon store. Full of the latest Apple and Samsung phones. And unlimited mobile service for $45 per month.

Why is my bill going up. When agent said it wouldnt.

I don’t mind waiting for a callback or being on hold for a long time can I just talk to a human being instead of a robot, you mail me and email me a million times a month with BS I don’t need or care about but when it comes to customer service there is none. like I have nothing better to do than read your company emails? I just need internet not a daily email. I need a hacked router replaced and I can’t even speak to a human being this company disappoints me every time I miss Spectrum charter It was infinitely better to deal with.

They charge way to much, customer service over phone sucks. They couldnt do a simple phone number change and I had to go to store.

I absolutely hate this service my internet has been cutting out everyday multiple times for 2 months and they technician never showed up, and they wont just send me a new box

Guy #2157 was the installer! A real great informative person; super positive was able to tell me quite a bit about the WiFi Router and modem i should get as well as information on the company! His set up was done within an hour.Robert also came to help as they had to run a new drop! Another real and informative person! Both of these fellas together was nothing short of a pleasure to have at the house! Having two experienced techs made the job go by quickly and they answered every one of my questions

At your Muskegon, MI, 5506 Harvey Street, Xfinity Store, you can subscribe to Xfinity Services including Mobile, Digital Cable TV, High Speed Internet, Home Phone and Home Security. You can also make a payment or pick up and exchange equipmentYet, you can’t call a local number to talk to a human being about their website being down, and their 800 number hangs up on you. Please pick up your level service monopoly Comcast.

The place was well staffed and there was lots of options for service and devices. My wait was about 10 minutes and there was enough stuff around the store to occupy myself.

Gorden was very helpful in helping us with our issue! We were very happy to hear about their great phone deal, too!

Ok, but I need to have tennis channel in HD!!! In Muskegon.You would get at least a four star rating if tennis channel in Muskegon was HD!!!

Refuse to let you talk to a live person. on hold for 20 min. They havent cashed my sisters payment check and will probably cause a late payment. There is no way they let you talk to someone to find out what is going on with her payment. I WOULD NEVER RECOMEND THIS SORRY SERVICE.

Very helpful employees. It is always a pleasure to do business with someone that can make you laugh.

Matt was helpful, friendly, knowledgeable and got our phone connected to our account very quickly.The guy who checked everyone in was also cheerful and friendly.

Great experience. Great staff! In and out with no issues

Scott the technician from xfinity did a great job today!About 5 days ago the first technician come out to help me with hooking up my internet and cable. He completely blew me off because it was to much work in my opinion. He gave me tons of excuses as to why he couldnt do it and basically told me to call xfinity back when I get things figured out. I was completely confused as to why he couldnt put a new cable line in and get my services running. The appointment lasted maybe 10 minutes, and then he left with me still having no services. Honestly it was a very bad first impression for a new customer.However I still needed wifi so I called and spoke with customer service and got a different technician out to help me out. Scott came and within 5 minutes he was on that ladder putting a new line in, fast-forward 25 minutes and hes DONE! I couldnt have been more pleased with how professional and apologetic he was. He did a great job and now I have my services running!Thanks again Scott!

Terrible technical service. NO OPTIONS! Get recording that is wrong and wont let you talk to anyone. Hangs up. So you have NO technical assistance. Horrible. Like they make it so you cant talk to anyone.

Doesnt even have a phone number you can contact people on just horrible

Was a walk in customer on a busy Saturday morning. Worker responsible (initials P.P.) for check ins and greeting people multi-tasked on efficiently solving my phone problem, while getting other customers signed in for their appointments. She bounced back and forth for about 30 minutes on these tasks in a professional and efficient way. Will be recommending her for some kind of recognition within her company.

Very helpful and polite. Greeted me at the door.

The associates were very kind and helpful

Terrible the increase cable bill getting higher and higher customer service good

Chris was excellant!

Prayers to each employee having to work during this pandemic!! God Bless

Horrible, went to get cable service to go with internet service. The guy didn’t scan the box so when I got home it did t work. And he put my SS# as my Drivers license so I could access anything. I do NOT recommend

Gordon was great

Came here today to get some things fixed with my bill. Had two employees tell me the manager wouldn’t come out from the back of the store to help me because “she didn’t feel like it”. That she would “call me” when it was “convenient” for her. What a joke of a store and company. Worst customer service I’ve ever dealt with.

Ive always had a good experience with Comcast sure some things annoy me but nobody is perfect

Have to wait 40 minutes or more to talk with a human being. My phone and internet has been out for 2 days. They lie I talk with a human this morning. Said will call me back in 30 minutes. Its been over 2 hours till service is out. I am not real happy right now.

In store help was excellent

Josh does a great job

HORRIBLE!!!! I picked up my self install kit for internet, and nothing works, spent hour and hours on the phone trying to understand what they were even saying, then they wanted to send someone out to install it with a fee of $70, I literally watched the technician walk up to my apartment building, knock on a random door and then left, I couldn’t catch him, he was gone!! I have been without internet for over a week now, but they had NO problem charging my card and getting their payment. 😡😡😡😡

I cant believe I paid over 100 dollars to get my WiFi but my WiFi still isnt working!!!!

So annoying! It never fails that every couple months we have to reset and rearrange our modem and router. Internet connection constantly goes out and needs a reset signal sent. I even call monthly because for a while our internet went out so often, our bill was cut in half after they deducted all of the time it was out! If I didnt call, I was paying for service I wasnt even getting.....such a joke!

Comcast is a terrible company. Had to go through a month long process of unblocking my address of my recently purchased home, due to the previous owner not paying their bill. Once I finally did get it unblocked the internet did not work. Had to call to get someone out to service it. The call went just as my previous calls with them did. I spoke with someone who 100% was incompetent in speaking English. I could not understand anything they said and they could not understand anything I said. The whole process was very frustrating. Unfortunately comacast is the only internet provider at my address.

Takes forever to talk with someone, they hang up on you, its BS

Me and my husband have been using comcast phone, internet and cable since they took over from AT&T Im guessing about 15 years ago. We have been paying over $300 for as long as I can remember. My husband took ill about a year ago and was critical for most of ten months. After seven hospitals and almost a year of living in the hospital with him they gave him little time to live. All the while I continued to pay every month even though I was not using there services. When I brought him home I contacted comcast to downgrade as medical Bills put a strain on our finances. I was told our equipment was out dated and they were going to send new equipment and save me $50 a month. After 2 weeks nothing arrived. I contacted them yet again and now my husband passed away. They again said we will send equipment. Finally 3 weeks ago I called again was so upset that I told them shut everything off. I was then told because it is his name on the account I could not do so. I offered to fax or email our marriage license, death certificate and power of attorney. Again they declined. They just sent another bill and they are of coarse happy to take my money. I have been very ill and almost passed myself so I cant even get to them. This is how they treat good customers? Keep it. I will never use there services again.

I Live in a Rural area and had to pay thousands of dollars just to get service to my house. I had a representative come to my home to get me started and to get my account setup. They took my money and set me up with a plan and told me the monthly amount, I got service hooked up and the very next day got my bill for way more than expected, I tried to reach out to my local contact Chris and I got a full voicemail box then I texted him and got a reply Im in a meeting, then no reply back even after I sent a few more texts. Turns out after calling and hassling with the automated phone garbage I finally got a real person and even though I paid thousands for the service line I still had to pay for the instillation. Also the price I was quoted was way off from what my monthly bill is actually going to be and when I tried to call and lower my plan I got someone on the line that I could hardly understand. Turns out they dont offer anything currently other than the plan I am on any other plans dont have a discount so they can take my cable boxes and save me $10 a month. If I want internet only then it will cost me almost as much as having internet+TV. GREAT CUSTOMER SERVICE NOT!!!

I think your new commercial is in poor taste for the hard working postal workers! Bad form!

Very poor

Friendly fast service

No one seems to want to help you..

Awesome customer service at this Xfinity Mobile store

This company cant bill automatically the right amounts, when they control the draft amount. Im swapping to dish. Enough with the bs of comcast.

Horrible service. 2 year contract and a few months later they increase your price by over 7% due to service fees. Lock you in with one rate and hold you hostage after increasing your rate during your contract!!!

Best internet in the area.

Got great service

Prices keeps going up and services going down!

Loved it

Worst customer service