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Custom Care Inc
205 Broadway St, Myrtle Beach, SC 29577, United States
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Custom Care Inc
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Sh
Review №1

Absolutely flawless in customer service and did everything promised! I felt as they went over and above to give me quality leather at a competitive price. I would definitely go back for future needs.

Ma
Review №2

Very respectful and got the job done quick, thanks so much!

Ha
Review №3

They did a great job installing a new top and string kit on my VW New Beetle Convertible!

el
Review №4

I had the head liner replaced in my 2006 caravan they did an amazing job. I had an appointment for 9:00 am was told it would be finished by lunch time and it was. Thank you.

Te
Review №5

Did what they were paid to do. No problems.

Ro
Review №6

I definitely like what i see when it comes to this business. I have an old school benz that i will probably take to them. My friend had a new top put on his old school... he never had any issues with it... so im definitely going to give them a try! I was referred to them by another friend.

Mi
Review №7

Fantastic... Had these guys redo my daughters headliner in her 2006 Volkswagen Jetta. Looks factory good....excellent job and excellent service .... I will refer all future business their way. Stand up shop.

Gl
Review №8

Awesome Work! Glennie Floyd

Gu
Review №9

Absolutely see solid work. I didnt have a lot done. I was quoted $75-100. When they saw the issue it was do one in 15 min and cody $10.Great job

Ho
Review №10

Wendy and staff are always helpful and their work is quality.

Da
Review №11

Craftmanship should be mentioned in their company name. Pure Craftmanship. I was referred to Custom Care By Word of Mouth and Im so thankful that person told me about this company. Ive had four different motorcycle seats in the past 3 years, but nothing like this seat. By far this is the most comfortable, and best looking custom seat Ive ever owned. Wish I had moved down to Myrtle Beach a little sooner wouldve saved a lot of money. Great prices for the quality of work, or should I say Craftmanship. The owners Rich & Wendy are great to work with, actually the entire staff is very friendly and knowledgeable. PLEASE dont waste your time, or money anywhere else, this is the shop for all your interior needs!!!

Ja
Review №12

Very professional and done great work

Je
Review №13

I am so impressed with this place! We brought our van in for a new headliner and they did such an amazing job. They had told us turn around was a day or two, but got us our van back in the same day! The front staff was so nice (Nick was super nice!) and very professional.If you need work done inside your car, this is your place!

Ke
Review №14

Had my headliner replaced in my 2011 Jeep Liberty to a black headliner. It looks so good. Go see Custom Care, Josh will take care of you. Its a smaller local company which takes extra pride in what they do to produce such good work that no big chain or other competitor will do for you. Thank you so much !!!!

Ma
Review №15

I really like the people I dealt with but to be honest they did a pretty poor job on my car. Cut my headliner left grease all in the inside and tore up the molding and didn’t even tell me about it. I called them and they promised to make it better but I never heard from them again

Bi
Review №16

Beautiful work and very friendly staff. Had headliner in 2008 VW Jetta replaced. Looks like it just rolled out of the showroom.Just had leather seats done and they came out beautiful. To get leather seats at dealer was only included with $15,000 upgrade package. Had these two tone leather seats done for $1,300.

Th
Review №17

Great owners and quality work. Thank you Rich and Wendy and their little puppy.

ma
Review №18

2007 Toyota 4 runner. Clogged gutters in sunroof. Done ✅ w/ in minutes. Great service very interesting shop most friendly folks I have met so far.. I recommend them highly. The work I saw at shop looks unbeatable!!!

Ky
Review №19

Bought a great used vehicle for work travel with one exception - the interior was brutal. Took it to Custom Care Inc and the leather and quality is better than stock high end. Realizing I hadnt written a review as Im getting ready to take another project their way...

Sa
Review №20

Fast service two days in and out

My
Review №21

ABSOLUTELY AMAZING!!! Wendy and her crew did what others said was Impossible and SAVED me a LOT of MONEY doing it!I had been to several other shops that had told me I would need to purchase a brand new convertible top, and all new hydraulics for the top on my Mercedes..Wendy not only repaired my existing convertible top to perfect condition, but also managed to repair my convertible hydraulics by rebuilding only one of the components!They had my convertible top in perfect shape for approximately a QUARTER OF THE PRICE that the other shops wanted for me to buy and replace all new!!! AND she also did some repair work on my interior leather while it was there!I could not be more thrilled or more appreciative for their honesty, hard work and excellent workmanship. Its wonderful to find honest people that are willing to make the efforts and go the extra mile to save a lot of money for their clients by doing the necessary REPAIRS instead of purchasing NEW!!They were very professional, honest, courteous and even had my car detailed for me before I picked it up!I couldnt be happier with the excellent results, AND they saved me a ton of money!! I had an absolutely wonderful experience with them, and I will NEVER go anywhere else!!MUCH gratitude and MANY thanks to Wendy and crew!!~Sandra Robinson

Wh
Review №22

Excellent job. Superior customer service. Had my headliner replaced in just few hours. Pricing beats all competitors. Thank you so much!!!

MA
Review №23

Excellent service and great pricing!

Pe
Review №24

Amazing service I had no ride to get a rental they took me and picked me up and my car looks amazing

Ca
Review №25

Amazing work! Friendly staff. Definitely call them if you need any upholstery done.

Sc
Review №26

Outstanding craftsmanship — outstanding courtesy — outstanding everything. This is my third visit to Custom Care. For those who don’t know, it’s very definitely the go-to place to such an extent that the others are either unknown or don’t matter (I intend no unkindness toward any other business or business owners). I don’t know how long Custom Care has been around, but it’s one of those “oh, they’ve been round forever” kind of places. The courtesy is truly stand-out, but the serious-minded craftsmanship is what it’s really all about and, as to that, they’re in a class by themselves. It’s a pleasure to write a sincerely well-deserved review for an extremely fine business.

Sm
Review №27

These are great people! Had leather installed in my new 2019 RAV HYBRID and it looks better than factory. All done in one day too!!! The two-tone color are just fantastic. Highly recommended.

Ma
Review №28

This is the first place to go if youre interested in custom designs for your vehicle. The staff is friendly and extremely helpful! Professional and attention to detail! I Highly recommend them.

Jo
Review №29

Dont know for sure...my appointment is on Thursday... assuming I will be amazing ly happy!

Bi
Review №30

Finished ahead of time

Mi
Review №31

Took my mustang here to get the convertible top replaced. They have great, reasonable prices at this shop. The staff were very friendly and kept me updated on what was going on with my car. They even finished a day earlier than expected, and that was them just fitting me in whenever they could as I didn’t have an appointment. I highly recommend them to anyone!

Gr
Review №32

Took several days to respond and didnt answer my question.

Th
Review №33

Its amazing how many positive responses are given to this establishment, and I can see why. I have been going to Custom Care for almost 10 years and I have to agree, everything they have done is perfect, and if its not, they will fix it. The owners, management and staff are top notch and very professional. They are great people and its always a pleasure returning to have custom work done. Thanks to all.

Dr
Review №34

Great customer service and even better pricing! Thank you for fixing my Chevy Malibu Sun Roof today!

Br
Review №35

I took my 1988 Nissan 300ZX in to have some interior work done - the most involved was the drivers seat. Ive owned this car for 31 years and have kept it in impeccable condition, putting only 87,000 miles on it. The front seat took some time to get just the right leather in, but Wendy (owner) was deligent in her efforts to get just the right leather in to bring that drivers seat back to new condition. The tailoring is impeccable. They have an excellent leather upholster in their employ. Thanks for your efforts!

Aa
Review №36

Really great service. Very courteous staff. The headliner looks awesome. I will recommend others for any type of interior car work. Very pleased overall.

Ne
Review №37

Had upholstery work done on my 07 F150. Custom Care did a great job and quality work. This is the second time I have used their service and CARE is the key word in what they do for the customer. Highly recommend them to anyone needing this type of work.

Li
Review №38

I had my headliner repaired (sagging fabric) by a different place and it was terribly done. I took my messed up job to Custom Care and they were amazing. I will recommend them to anyone looking for work done in this field! Friendly, kind, and affordable.

Ca
Review №39

I went in to get an estimate on rebuilding the seats for my 67 Europa. The owners are friendly, knowledgeable, and helpful. They made several good suggestions about materials and construction. And they gave me what I consider a very reasonable written quotation.

Ha
Review №40

Just picked up my 2000 M Roadster from Custom Care. I needed a new rear plastic window and some old stereo components removed from the trunk. Couldn’t be any happier with their work. Done on time and did exactly as they said they would. Nick and shop mgr. Josh we’re pleasant, friendly and helpful as were the two installer that I didn’t get names of. I would do business with this company again in a second! Great job Custome Care

Ja
Review №41

I just came for an estimate for some work to be done. But I could not express how satisfying the experience was. I was greeted in a timely manner. Wendy was very pleasant and professional. I also appreciate Nick for his concern and conversation. I felt very welcomed and will definitely be back for the appointment that we have set. Awesome experience.

To
Review №42

These guys are the best! Great price, great work - I had my dash redo by them, and I cant say enough about the entire experience, truly best at the beach

Mi
Review №43

Great customer service

Cr
Review №44

Class act, if all businesses provided customer service to their level the world would be a better place

Da
Review №45

These guys are the absolute best! Ive used them to install overhead DVD players, remote start, headliners, leather seats+heated seats, Blind Spot monitors, backup cameras for my customers at my dealership. They warranty most all of there work. They have excellent customer service and are very, very well priced. Highly recommend them for anything automotive aftermarket installation.

Jo
Review №46

I had recently purchased a used RV that needed new dinette cushions for the backrests. Custom Care was recommended to me and I could not be happier. They exceeded my expectations. These folks are perfectionists and it shows in their work. I will be returning to have the dinette seat cushions recovered in new fabric. I highly recommend them for your custom automotive work.

Jj
Review №47

Great job! Upholstered my 2008 jag. Fixed sun roof as well. Good price for the work and extras they did.

Ty
Review №48

I just love doing business here theyre never too busy to help

Mr
Review №49

Replaced my damaged keyless entry clicker w new ones & made them work w the factory alarm & keyless entry on my 99 Mit. 3000 GTSLPrice was great and service was even better!!! They also do upholstering & from what I saw, this is the place to get it done at!!!I would highly recommend to anyone to go to Custom Care for all your car care needs, they do more than just upholstery!!! Electronics, and much much more!!!!

Je
Review №50

On my 1996 BMW Z3 they replaced my convertible top and the rubber molding around the windshield. I can now take the car through a car wash and do not get water inside. This is great. It gives the old car new life.

Fr
Review №51

Their workmanship was fantastic. They restored 2 seats and 2 armrests in my car!

Jo
Review №52

Had Custom Care do the full Interior on my custom show truck Excursion. They did custom inserts in the door panels, console, full headliner and all the seating. Everything was done exactly to my specifications and Josh and Wendy were extremely helpful and knowledgeable. Custom Care will always do any upholstery work I have. Highly recommended!!!

H
Review №53

Good work...nice people!! My drivers side seat wouldnt go back at all .....they fix it / Thank you again ....I was 5hours from home no way I could drive with broken seat☹️ but the got me fix up 😀😀😀😀😀😀😀😀😀

5
Review №54

They do great custum work for all my clients!

Ro
Review №55

Dropped off car this morning. Told that it would be ready tomorrow. Very informative, excellent communication.Looking forward to seeing finished product.

De
Review №56

Very professional and helpful staff made for an excellent experience. I had the drooping headliner replaced in my 10 year old Mazda sedan - the local dealership quoted me a price almost 3x more expensive than what I paid here (where I got better service and more attention), plus a 3 year guarantee on the work. They mentioned the adhesives they used on this replacement fabric headliner at Custom Care are more heat-resistant than the original, which I was very happy to hear having a black car.I will recommend this shop to friends and family and will return here when I need something in the future

Da
Review №57

They were great! Sun roof leak, they had me out the door in No time.thanks yall!

Jo
Review №58

These guys are the real deal. They are contentious and courteous and very professional. They have done several jobs for me including replacing a headliner in my wifes 323i BMW and dying the worn areas of the upholstery and rear deck. Nice work at reasonable price. I would (and have) recommended them to many folks.Johnnie Bailey (aka Quincey Ross)

Sh
Review №59

Had back up sensors installed. Great job. Highly recommended.

Va
Review №60

Was very pleased with my entire interior of my 1992 Camaro Z28. They did an awesome job.

Ke
Review №61

Brought my Porsche 928 seats and Pascha material all the way from Germany to these fine folks to be reupholstered. They were kind enough to meet me in Little River (closer to me in Holden Beach). The craftsmanship far exceeded my expectations. This material is notoriously difficult to work with, not just because the pattern has to be laid out precisely as OEM, but because it will make you dizzy, queasy and give you seizures if you stare at it too long. I will be bringing all my future work here and my buds work too.

Ka
Review №62

Did a great job. Was willing to repair rear window not replace convertible top. Very patient explaining repair. Staff very courteous.

Wi
Review №63

Done a great job replacing back window of my girls convertible in was done in great time amazing job

Il
Review №64

Professional, good to work with, reasonable & talented. Would highly recommend them.

Th
Review №65

When the electric top on our Volvo wouldnt go up Rich and Rich dropped what they were doing and got us fixed up withing minutes. THANK YOU to two wonderful friendly guys who didnt have to help but did! Its difficult to find people like this in the business world.........I definitely recommend them!

Ch
Review №66

Great customer service, and they do the best work in their industry! They installed a new radio in my car complete with a back up camera, Bluetooth, remote start, and tinted my windows! They also put a back up camera on my boyfriends Envoy, and it works so well! I recommend this place to everyone!!

Mi
Review №67

Ms.Wendy made repairs to a HVAC ductsock for the company I work for. She was quick and pleasant to deal with.

Ro
Review №68

Glad I finally get to leave a review for this place. I had to get the top to my 1999 Firebird replace about 13 years ago. Took it to Rich to get completed. When I got it back, the top would not go up by itself. Called them and told and they said no way its their fault. I was a mechanic and inspected myself and found one small leverage mechanism fell off or left off. I ordered it and installed it myself, fixed. Took the receipt to have them reimburse me and the owner/jerk literally cussed me out in his shop in front of other customer because he said they could of fixed for less than the part price and they dont cheat nobody. Would never recommend giving any money that would go in his pocket. Im just glad reviews go online now. I get to let everyone know what a jerk Rich is. I cant speak for anyone else other than him.

Tr
Review №69

I have used them recently to repair a torn seat in a GLK Mercedes. The customer service was great. The seat looked like factory. I see why they are so busy! Will do business again! Definitely will refer friends!

Ke
Review №70

Good.

Jo
Review №71

Highly recommend! These folks go beyond the call of duty! And the craftsmanship and professionalism are unparalleled! Thanks for restoring my car!

Ky
Review №72

Been involved in car restoration for several decades. This shop gets the leather upgrade business. Awesome job.

So
Review №73

Great, top shelf 👏

Ma
Review №74

Custom Care is the very best at every bit of work they do. They are very kind, honest, timely, professional, and easily stand behind their craftsmanship. They have done a lot of work for me and I have been amazed every time. I wouldnt go anywhere else.

st
Review №75

Theyre excellent Ive always used their service and they have been great every time

Sh
Review №76

Not really any other professional options in there profession. They do good work. A little pricey but we are at the beach.

Jo
Review №77

These guys are the BEST! Had to get my headliner replaced and they got it done super quick and it looks awesome!

An
Review №78

They were very accommodating I waited While they sewed a canvas material for a lawn chair

Ma
Review №79

I read a number of their reviews and I was a bit concerned but I went forward with the work on my wifes car. I have to say they did an amazing job and I know most clients dont take the time to write a good review but will drop everything to write a bad one when really just a bit of communication and listening could have saved everyone so much time.Josh was amazing to work with and did the job he said he would do and then some. This was done through our insurance company and he went out of his way to get in contact with them when they were dropping the ball. I am so very happy with the outcome that we are going back to have some other work done as well.Reviews are helpful but some times they are just spiteful and mean. I am so glad I did not pay attention to the negative reviews that were posted against this fine company.

Je
Review №80

Perfect place to take your vehicle for custom work. Very friendly staff (and dog, lol), they do beautiful work and my car was ready sooner than I was originally told.

Su
Review №81

Superior job on new upholstery for my Porsche. Great customer service. Friendly staff .

Br
Review №82

Wasnt what we wanted, but the people working in there were nice.

Mi
Review №83

Very Helpful Great business

Ju
Review №84

Very nice people but not sure if they know what they are doing. My convertible seat wouldnt move back and forth after high winds and heavy rains soaked the driver side. They replaced the seal strip around the doors, they say they bought a used seat and replaced the seat frame. Not sure that they even did that. We paid them around $700 or more and nothing has improved. We just gave up. Every time they said they fixed it, we paid and drove away and returned within the week saying it isnt fixed. Finally after they had my car for several months and we got tired of them having it so we just took our car. They fixed nothing.

La
Review №85

So far So good 🙏 nice folks❗

Jo
Review №86

Reasonable, did what they said they were going to do, and timely

Ra
Review №87

I was referred to Custom Care when I wanted to add keyless entry to my vehicle. The dealership was going to charge an enormous rate for the same service that Custom Care provided. But their rate was much more reasonable. I would not have been able to add the keyless entry at the rate the dealership wanted. Custom Care was professional and nice. I checked several places before deciding on them. The difference was the warranty on their service. That is what sold me. I wanted to wait a couple of weeks before leaving a review in case anything stopped working. But I have had no issues. I feel so much more secure knowing that I can get into my car quickly if I need to, as well as having the Panic button on the keyfob. I am very happy with the service they provided.

Me
Review №88

They did a great job replacing my top on my Mustang!

Ch
Review №89

Experience was same day for head liner. Looks great with 3 yr warranty.

Ch
Review №90

Great store. Great customer service and very affordable.

Jo
Review №91

Excellent service performed in a very timely manner. They do it right.

pa
Review №92

Couldnt ask for a better price or service, on time schedule as well as a over the top job! Highly recommended!

Jo
Review №93

My Fiance and I had an appointment here yesterday to get his lifesaver device recalibrated. While his device had a bypass on it, I drove it to the shop for him. The female owner immediately assuming my fiancé was a bad egg started accusing him of driving the truck there illegally and copping a very nasty attitude with him. The tech and mechanic started making jokes to him about how his device must not be recalibrating properly because he had a couple drinks or whatever. This is so unprofessional. I realize maybe a lot of other people in his situation make up lies to bypass their devices but my fiancé is not that guy. After a traumatic life experience, alcohol became his coping mechanism. He lost his job and everything due to alcohol. Hes been doing right and staying on a good path ever since he got out of rehab. We have a baby on the way and are really making a better life for ourselves. For this shop to make these comments not knowing what hes been through and just assuming hes another one of those deadbeat drunks was so disrespectful. It was fine that they had no idea what they were doing and we had to have the state office call them, but the comments & jokes on top of not knowing their job made it such an unpleasant experience. I hope that lady that talked to my fiancé so unkindly yesterday reads this and knows that she made herself look like such an ass by being so ugly towards her paying customer.

am
Review №94

Very nice and very helpfull with my issues

rc
Review №95

Great service and pricing. Seriously 1/3 of Ford Dealership.

Ch
Review №96

Called to get my headliner done and they tell me i have to wait two weeks for a damn appointment and when i said ill call some where else they literally hung up on me. RUDE. never will i go to a place that hangs up on somebody and makes them wait two weeks.

Ma
Review №97

Great place friendly service 👍

ed
Review №98

Went there with one problem left with four. Had a leak and carpet getting wet. After a week, they said it was finished and explained what the problem was which I believed at the time. On the way home I noticed that my engine light was on then I also noticed that the passenger side trim and quarter panel were not replaced correctly i.e. screws were hanging out not even tightened at all and the rocker panel trim was elevated and falling off door sill. I took it back and the same guy who did the work admitted that he forgot to properly install the interior parts and then after denying that the engine light would have nothing to do with the repair, although they flooded my car with water to find leak, they cleared the light which is still off today. Now my car is still getting water in the exact place and while looking I noticed that the same imbecile laid the carpet pad and carpet over the rear air duct under the passenger seat which would allow heat to the rear seat passengers. So I go there with a water leak problem and left there with interior trim hanging off, engine light on. airduct completely concealed by carpet and pad, and same water leak. Nice going guys!! You get a big raspberry for your quality work and lets not forget your close attention to detail. This work was actually paid by a local car dealership due to a recent purchase and they will be notified as well. You know what they say, if you want it done right you have to do it yourself and believe me you do not want to go here. So I went back to see if they could find the rear airduct they failed to reinstall and the owner comes out to look then calls me a liar that the rear air duct dies not exist and that I was making up Part#4596504AB and part#4596540AB that Myrtle Beach Chrysler offers for 18.45 and 24.20 respectively that is standard feature for 2006 Chrysler Sebring GTC which they so called repaired. The guy calls me a liar, yelling loudly in my face then tries to muscle me off the property in hopes I would just go quietly. I called the cops to make a complaint of assault but apparently there wasnt enough video evidence to press the issue criminally, so MBs finest states but I am following up with a visit to the district attorneys office and my lawyer for civil action as well. This type of behavior is not acceptable even if you are a redneck ahole! But if you like this kind of superb customer satisfaction and service with such attention to detail then come on over.

hi
Review №99

Awesome work, great customer service

Gl
Review №100

GREAT PEOPLE,GREAT BOAT SEAT REPAIR!!!!

Information
54 Photos
100 Comments
4.7 Rating
  • Address:205 Broadway St, Myrtle Beach, SC 29577, United States
  • Site:http://customcaremyrtlebeach.com/
  • Phone:+1 843-448-5746
Categories
  • Upholstery shop
  • Auto sunroof shop
  • Auto upholsterer
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–4:30PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
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