Very friendly staff!I was very pleased that the team would service my vehicle on a recall that was years old. The recall service was handled within a week which felt reasonable to me given how old my vehicles is. Beyond that I asked Tracy if it was possible to have a new climate control piece installed and she looked high and low to find what I needed. Although it didnt work out in the end I appreciated the effort. If I had to bring one thing to light it would be that I wished I had been updated/contacted more promptly, even if by text or email. It felt like I was in the dark for much of the weeks my car was there. Im understanding of how this happens though when the workplace is overwhelmed by business and/or understaffed so it didnt take away from my rating in this survey.

Brought car in for oil change and tire rotation. I placed a L in the brake dust on my left front wheel to make sure the tires were rotated. After waiting a reasonable amount of time, the car was complete. I looked at the wheel and low and behold, the L was still there. I asked the adviser if the tires were rotated and was told yes. I showed them the L.Then I asked to speak to the General Manger were upon I told my story. He apologized. He told me that technician was one of the best. I know we all have bad days, but to get 50% of your work done is not acceptable. The General Manager made it right by offering to refund my money, but I was aggravated that the job wasnt complete. I declined the refund, however he did give me a coupon for a free oil change next time. His name was Will. He tried to make everything right. It wasnt his fault. Hopefully the technician will be counseled. Whether GM will publish my response is another matter. I frankly dont think so.

They responded very well to our emergency and made sure that we received a very nice rental until we could get our practically new car fixed, even though we did not purchase it from your dealership. In the past, we had our old vehicle serviced there and were very satisfied.

Great customer service, up beat and happy to help . Great personal communication skills

We were traveling from Georgia back home to Pennsylvania. At some point, the check engine light came on. When we had it checked, it was a serious problem. Tracy got us in that day & started working on the truck. We were given a loaner car so we could still visit our family. The truck was done early the next morning. We had an incredible experience considering it could have been devastating. Thank you for treating tourists as family!!

Everything was explained to me so I could understand what the problem was and the optionsavailable to correct the problem. Fortunately the dealership had the part in stock so the repair was made immediately. I also appreciated the email I received from OnStar within a couple minutes after I started the car, the motor stopped and the engine light appeared on the instrument panel. It always amazes me that these things happen within two weeks after my warranty expired!

Had an electrical issue on a 2018 GMC Yukon while in Myrtle Beach. Asked what I assume was the department head to have shop take a look and run the codes to determine the issue. Grant it, this was a Friday afternoon at 4:45PM on August 20th and I get it but there are ways to pay shop techs OT. Was rudely told by what I assume was the department head that they were going home at 5:00PM and I could leave my Yukon if I wanted to and it would be ready on Tuesday. I leave Sunday going home……I plan to reach out directly to GMC and let them know how this dealership of their product treats it’s customers so if the local folks can delete this, so be it….I’m contacting GMC directly on Monday when I get home…mentality here is if you’re not a local resident or there to buy a vehicle, is oh well, good luck…….

Wonderful dealership with very friendly and professional Associates in all departments. During a routine maintenance service appointment for oil change, lube and tire rotation, the Service Department Associate took care of a recall service which I was not even aware existed - saved me time to schedule a separate appointment. Always find car in great condition and clean after each service appointment to date - have been with this dealership for two years now for my 2019 GMC and when my lease is up next year, will look for a replacement vehicle with this same dealership.

Dennis in service dept was very professional and listened. Called and updated explained everything in detail. Was very pleased.

As always, a visit to your service department is a pleasant experience. Very knowledgeable and experienced people who make you feel important as a customer. This applies not only to the service department but to everybody I came into contact with. I would highly recommend Hyatt Buick to everybody I know.

Brought our truck back for the same issue we had complained about in previous visit . They failed to detect the problem again and offered driving tips instead after a test drive. We picked the truck up and paid $70 for our trouble . The truck continues to act really weird when we accelerate, it does not do it every time but is very unsettling when it does even using the dealerships driving tips.They say they took the vehicle for a 45 mile test drive but all it needed was to stay in stop and go traffic to detect the problem as it is quite obvious.The staff were very nice but did not solve our problem and the power train warranty has run out so we are left holding the bag. Will try another dealership as we are very disappointed with Hyatt GMC.

Your staff was top notch and amazing. I was traveling from out of town and your group was able to help me in my situation more than I ever expected, I cant thank you all enough for your care and great great service, please pass this along to Tracey and your service techs.I cant thank you enough, great job and you have a great team

The service was outstanding. I was able to get an appointment within a very reasonable timeframe. My vehicle was delivered to me clean and in a timely manner. I gave this dealership a 4 star rating not for its service, but because of what Ive stated below.The only problem I had with this dealership was the waiting rooms television was displaying the FOX news show. Because of the political divide in our country today, I dont believe any public facility should allow biased political programs to play/display, but should only play/display neutral shows to assure no customer is offended regardless of their race or political belief. While there because of this program, it created a certain amount of fear within me and I dont think anyone should feel fearful when having to have your vehicle serviced by a reputable company such as Buick/GMC.

Easy to set up appointments for service and timely, quality work performed. That says it all.

We where there on vacation and no other dealership even wanted to help us with our car issue. They lined us up with a rental and got us right in and had us back on the road in no time. Great service department and very friendly, very highly recommended!!!!!!!

Very pleasant and friendly employees, Im very satisfied with the service I received.

A light came on my dashboard. I was not sure what it meant. I decided not to go home and went right to Hyatt. No questions took my car right in and solved the problem. Great service. I always deal with Hyatt. Bought my car there and I have all my service work done there as well.

Just recently traded in my Denali for a lifted diesel truck. The customer service is far superior to any other local dealership.Our sales man was Ryan Barry 10 out 10 got us in and out like a dealership should but took the time to care about our needs and what we needed to do to make it work! We will be back for sure!

The tech who performed my service skipped lunch in order to service my car 2 hours before my appointment. This service was beyond excellent.

Always great service, professional and courteous staff. Appreciate the technician adjusting all FIVE tires( spare was low ) . Will be back for the next service.

I Purchased a 2017 Acadia in January 2018. It had been used as a loaner for the year it was in service. When I purchased the vehicle I was told by the general manager and the finance manager that I would be getting the full 3 year 36,000 mile warranty. I even signed a document to that effect. I was so pleased with my Acadia I went home filed away the paperwork and Didnt think another thing about it. Fast forward two years, arranging a service appointment it was noted by the service advisor that my warranty had expired. I immediately went to my files and sure enough the document I had signed telling me I would be getting the full three years was missing. Im guessing it had been removed from my packet at some point while they were preparing it. I immediately called Hyatt and demanded to speak with the manager getting more angry by the second . I rattled on and ranted telling my story to the general manager, Mr Will Taylor. When I finally ran out of steam he said to me in a very calm and collected voice Mr Gruber I totally agree with you. I am the new manager and quite honestly the previous crew had done some shaky things. You come in tomorrow and I will have paper work for you to sign giving you a 2 year extended warranty for free. HUH I went in signed the paperwork apologized for my rant, and received my free 2 year extended warranty. I had to use that extended warranty this past week and I really still cannot thank Mr Taylor and Hyatt Buick enough. They have a customer for life.

Service personnel were very courteous and knowledgable.

Bad service today I had my appointment at 10:30 for one noise that my car was doing and waited 4 hours waiting so they could fix my car and and after four hours of waiting the lady just told me how much I need to pay after 4 hours 😡 before I have brought my car and have done a good job but this time I can’t believe that I waited four hours just to see that they nearly did anything to my car I can’t believe it please next time have a better job to do the work from the start what happened with the cars and do not have people wait so long time

I purchased floor mats and asked if they are like weather tech, in which you just drop them in.Thats not the case.I found out that the rear compartment tray needs to be removed and mats need to be cut.I spoke with a gentleman on the phone and he confirmed this.I was going to go down to have you do this but I dont have the time.I wish I was told this from the beginning

Ive always taken my vehicle to a Buick dealership - the last one was at Hyatt during the fall of 2020.-When service was completed, Dennis (service manager?) brought to my attention that there was an oversized plug in my oil pan. It wasnt a concern to him on this visit but if I had future issues with leaking he advised me to replace the entire oil pan. I asked him why this wasnt observed in my fall visit and wondered if Hyatt had put an oversized plug in it. There was no way to tell this.- When I got in my vehicle, there was an item from my glove compartment on the front passenger floor board. Why would someone have been in the glove compartment for a routine oil change and tire rotation?- When I got home, I discovered a silver Kwik Set key to my employment missing off my car key ring. I contacted service advisor Mike Turnbow at 5:45 p.m. to see if he could check to see if it was on the service desk or somewhere in the entrance area. He stated he would call me back but never did. Its now Monday afternoon and still no return phone call. I hope hes not a customer service advisor!- Just to be on the safe side, I went back to the dealership Saturday afternoon in case I had that key in my pocket and it got in between the seat cushions within the waiting room. I could not find it.Needless to say, I was disappointed with this experience.

Great service, very knowledgeable and super friendly.

What a great experience! They were ready for me and called me by name when I pulled up! Quick, friendly and efficient ! The best dealership service experience in years!

I spent several weeks searching for a vehicle and finally found one I really liked at this dealership. I called on Friday to inquire about the availability and was told the car was still available. I made the associate aware that I lived 3 hours away but that I would be there first thing Monday to look at the car. He told me he would call me on Saturday to alert me if the car had been sold to prevent me from making an unnecessary trip but that if I didnt hear anything from him then the car would still be there on Monday. I never heard anything on Saturday so I went ahead and made a hotel reservation for Sunday and took off work so I could be there when they opened on Monday. When I arrived at the dealership at 8:30 on Monday morning I was told the car had been sold on Saturday. Needless to say my wife and I had a pretty long and disappointing 3 hour drive home

Incredible service. Professional, courteous, efficient and very competitive pricing

I am very satisfied with Hyatt Buick’s service department. They break down the invoice so I know exactly what & why.,The people r friendly & helpful.

Thank you to Hyatt GMC service dept. I had problems with my brakes when I got to town. Arrived late Thursday night and called them on Friday morning.. They setup an appointment for Monday at 10am. The part was under warranty and they completed the repair in 2 hours. My local GMC dealer would have taken all day to make that repair.

Great to deal with. They make things very simple to understand and are quick to react.

Very nice and helpful and no what they are doing very pleased with the service thank you.

Our experience was awesome, I especially loved the variety of M&MS!!!My bestie also enjoyed the lounge area, VERY COZY!!!😎

I’ve had the pleasure of doing business with Hyatt Buick GMC for several years and have never had a bad experience.

I used your dealership several years ago and was completely dissatisfied with the service dept.I needed and oil change and will only use a GM dealership for service work--( my choice because of many years in management and being in the automotive industry Im not going to a foot doctor for to have my eyes checked) .I was completely satisfied with my visit this time!Im glad I gave you a second chance !Thank you

Very friendly and knowledgeable service personnel

I switched from Bell & Bell about a year ago and havent looked back since. Hyatts service department has been outstanding thus far. They are friendly, thorough and quick to service your vehicle.

Thank you for your business and if you didnt buy it from Hyatt then you paid too much here at Hyatt we vaule your business

Excellent service and communication from your service department!!!

Friendly and very nice and professional service!

Always treated nice with great service !!!

Thanks to the entire team at Hyatt GMC in Myrtle Beach SC. Our recent visit found us in need of emergency services.Tracey the service advisor along with Dante’ and Louis in service came through in the pinch and had shown us real Southern Hospitality and care. They were able to get us back on the road in record time.I would highly recommend this dealership!Hats of to Hyatt GMC!!

I DIDNT HAVE TO WAIT LONG FOR SERVICES RENDERED.

Very friendly and accommodating.

Friendly, quick to service and job done with no problems !!!

We always bring our Buick here for service. They have good service.

Honest and good people just like

Over my 40 plus years buying cars and trucks the customer service experience was excellentChris barnes

Always a pleasant greeting from everyone, especially the Service Dept. Great Service, wonderful personnel.Thank You Hyatt!

QUICK AND EASY SERVICE,DONE AS IT SHOULD BE.

Great Hometown Dealership

The service department is always so knowledgeable, helpful, professional, respectful, and friendly.

Felt I was treated fairly

Got there..walked around whole place looking for a 2019 GMC truckFinally after 20 min we got asked if we need helpYoung guy approached us like we were taking his precious time, ignorant, with an attitude.After several attempts to tell us the price of the truck, since it was not listed, he was replying back with same questions we asked him.I just laughed at his face and we walked away.Definitely wouldnt buy a vehicle there.

Liked the Encore gx

Friendly people. Did the work in a timely manner. Runs great again. Thank you very much.

Do not recommend. Once you purchase a vehicle, you unfortunately only become just a sales number. Also, dont bother trying to call and talk to anyone...they wont let you.

My tires whenever I rotate it but I was offered to buy a set of tires for $700

Quick and efficient!

Chris barnesafter doing much research and checking other dealerships i bought a certified preowned GMC truck from HYATT . will taylor the general manager and jim thompson in sales who also did my financing paperwork were awesome very professional and friendly .. 5 stars ! i will buy my next vehicle from HYATT ..

Service was awesome.

I would keep driving to the next Buick store.

I was traveling through and heard noises. Stopped by and was helped right away. Turned out I needed complete brake job; front and rear, pads, rotors, and calipers.I was very bummed that I was not offered any discounts.I have sense (next day) checked the dealerships web site and see I qualified for several savings.Because of that I am not satisfied.

My husband and I had a great experience here trading in our vehicle for a new one. No one was pushy and they offered me 1000.00 more for my old car than the other two dealers I was working with. I would definitely come back here again and buy another car. Plus, we were in and out fast, and I love my new Acadia.

Call about my 2017 Yukon. They were able to get me in. Great customer service, very friendly and quick with getting the job done! Thank you all so much for taking care of me and giving me full details on what the problem was on my vehicle. 😊

Did not take as long as expected

Great service

Fixed the oil leak ... but EXPENSIVE

Fast and efficient.

The service was friendly and professional

My family and I were on vacation when our family van wouldnt start. The service team worked fast and had us back on the road with in hours. What a great experience. I will consider making the 9 hour drive when Im ready to buy a new GMC. I think Tracy was the service writer and a younger tech with a pony tail was our tech,both were awesome.

NO High Pressure Sales!!! I brought my truck here for a possible trade and ultimately, decided against getting rid of my baby, The staff understood and let me know if i changed my mind they would be there when i was ready to let her go!!

Friendly people, work done in a timely manner, wasnt over sold.

Could not ask for a much faster turnaround and oil change. It would be nice to see a checklist of inspection and status of other items such as break bad wear, wipers, tire tread etc.

This is not a complaint just a word of warning to future buyers. I recently went to the dealership to possibly purchase a car. I walked out with a leased car. I did not feel that we were counseled on the lease and being a buyer of an age I did not know what I was getting into. I was asked to sign papers that were not explained and I could not read. The website says that they have financial counseling. No other options were offered once I inquired about a lease as an option.Had I know more I would have paid cash for the car. Now I am paying for three years with a big payment at the end if I want the car. I was trading a 2011 car which should have indicated that we keep a well maintained car for a long time. I’ll just call it live and learn.

Great service

Excelente service and staff ..

Went into the dealership on a very rainy and miserable day. Only customers in there. Called back 3 days later to see what kind of a deal we could get and they quoted us higher than the previous visit. The salesman explained that his boss didnt think we were serious buyers, so he quoted us a lower price to see if we would bite. Hows that for good customer service? Apparently you have to look the part to get any kind of professionalism or even some consideration from this dealership. Shame on them, we are on our way to Hyatt to purchase a car.MY MISTAKE....I meant to post this on Hadwin White, not Hyatt. Hyatt is was very helpful!

The staff is always friendly and informative.

Will was amazing! Love my car!

On vacation in MYRTLE beach this week and had fuel injector issues. Service department worked me in and had my truck back to me in less than 24 hours. Running perfectly. Big Thank you to Dennis and the service technicians.

Quick visit to get the oil change. Faster than I can remember than any other place.

Very fast and professional

I was most impressed with the service staff, especially Tracy. She took the time to go over the features of my newly purchased 2016 GMC Canyon even though I did not purchase the truck from your dealership. She explained the the maintenance requirements and scheduled my truck for an oil change that day. I expressed my thanks to her and every person I contacted while there. I intended to have all my service done there originally, this just confirmed my plan to do so. Thank you so much for all your assistance and kindness! God Bless you all always! :)

We leased a 2015 Buick Enclave from Hyatt. The staff was excellent. The found the exact car we wanted and had it shipped in. It was hard to find but they did it. It was ready to go when we arrived. The financing was easy and they gave us a great deal on our trade ins. Everything was done to make us happy and they accomplished that with easy. We couldnt be happier with our new vehicle and with the people we worked with. We will definitely go back to Hyatt when we are looking for a new vehicle again and would recommend everyone to go to this dealership when needing a new or used vehicle.

We were on vacation when our check engine came on with only 7K on our Buick. I called Hyatts service department and they were able to work us in the next morning. When we arrive they reassured us that this would be a warranty appointment and began to diagnose the problem. About 2 hours later they returned with an identified problem and got to work on the repair and finding us a loaner car. We were quickly on our way to enjoying our trip. Later that afternoon they called saying repairs were completed and we could come pick up our car. This dealership was wonderful and went above and beyond to make sure our vacation wasnt interrupted by a vehicle issue. I highly recommend them. If I ever need anything when Im in Myrtle Beach, I wont hesitate to contact them again. Hands down, they were awesome!

Very friendly, professional and personable. Thank you Jerry Johnson!

I was in town for vacation and got into my 2019 Chevy suburban and it wouldn’t start. I contacted the dealership (fortunately was across street from dealership when it happened) and they were happy to help. I was disappointed when they told me that it was an engine control module and there weren’t parts available as it was such a new vehicle. As this was not the dealerships fault I don’t hold it against them. They quickly sent an “emergency” email out to their network asking for anyone to contact them if they had the part available. This happened on a Thursday and I was planning on leaving town the next day but unfortunately that wouldn’t happen. The next day they contacted me to inform me that they were able to locate the part and could have it done Saturday morning. So with this being a last minute / rushed request I was very pleased that they showed sympathy that I was essentially stranded and they went the extra mile to locate part, get it switched out and get my vehicle back to me so the disruption of the trip was kept to a minimum. Great job, Kate, Mike and the rest of the service crew. Thank you again!Matt George

My Hummer broke down in myrtle beach and they had it fixed in two days, little high in price to fix, but it was worth it,got it running again

Very friendly and on the spot!

I was in for an oil change/tire rotation. I was checked in promptly and the service was performed quickly.

Taken in on time. Out on time & bill was as expected.

We bought a used 04 Ford F-250 on 5/21/19 and at first everything seemed fine. In their defense I was made aware that we were buying the vehicle “As-is” and that their was no warranty, however, I at least expect the vehicle would be safe. Nevertheless, 6 days later on 5/27/19 I’m coming down the interstate and attempt to hit the brakes and my pedal goes completely to the floor. I nearly get into a multi-car accident not to mention the danger my wife and 4 kids were put in. To make matters worse when I contacted the dealership and spoke to Mike who sold me the vehicle he basically said there was nothing he could do and that there was nothing he could do. I really can’t believe that a huge dealership like this one are selling vehicles that brake down in less than a week. Please take this warning and DO NOT BUY USED VEHICLES FROM THIS PLACE !!

After spending $3,600 I still have to bring the car back twice for the same problem although they fix the problem for nothing it would have never cost me $3,600 if they were right the first time

Good looking cars and suv

Tom and Ted were awesome. We had spent the entire day looking at several dealerships at several different vehicles. Tom was great explaining all of the details of the Encore and what our options were. Ted got us exactly the deal we needed and then some. We will recommend Hyatt to all of our friends and family who are looking for a great car buying experience. Thanks guys!!

It went well.

Update on below: I gave them a second chance, and scheduled my oil change. They set me up with a rental car which helped out a lot.Battery died and when I called them they were actually able to take my truck right away(11:30am), which is why they are receiving the 3 stars. After diagnosing the vehicle they decided it needed a few other things and it was getting close to time for an oil change. She called me back around 12:30 and said it would be done around 2:00 and I reconfirmed I wanted an oil change.Picked it up at 2:00 and there was no oil change completed. So now I’ll have to drop it off another day and wait over an hour to get it completed. Excuse was she thought it was on there and she was sorry.

Mike was very helpful. Went above and beyond