I have made several appointments with the successor firm but each time there wasno one showing up, I had to call to inquire about why no one showed, and they told me they got overbooked. Nice to have so much to do, that you can refuse customers.Danieli installed this awning back in 2002 and subsequently replaced the canvasapparently the successor is not interested in replacing same. I never had a problem with Danieli,however its successor is not interested in replacements,