Very friendly staffOf course, the variety of delicious ice cream with different options of cones.

Its a Ben & Jerrys obviously its a five star place.

Happened to stop by after a few of the other local ice cream shops were closed. Great location, right in the downtown area. We ordered a Cookie Cookie Sundae which normally comes in a bowl but decided to add a chocolate dipped waffle cone instead. It comes with two cookies and can add toppings to it. Highly recommended!

Super nice owner. Took the time to explain the best places to visit in Napa. The ice cream? Well, it was Ben & Jerrys (hate their politics, love their ice cream).

Got a Chocolate chip cookie dough ice cream here after having dinner at Bounty Hunter (HIGHLY recommended!), good consistent yummy sweet flavor at Ben & Jerrys!

Nothing better than getting your Ben and Jerrys fix without risking eating a whole pint! Or if you want you can get a whole pint instead of just a scoop. Ha! The employees are always very helpful and friendly. Obviously the ice cream is delicious and there is a cute little pond and bridge across the street to enjoy your ice cream.

There are lot Varieties of ice cream available and a friendly staff is like a cherry on top of the ice cream

I needed a sweet recue after eating a disgusting sandwich around the corner.

This place is not only owned by good people, but employees good people, and the company stands for good things. We are never disappointed when we visit and try to come as regularly as often. One of the best parts of downtown Napa!

Very busy, but as always awesome service

1st off I know its probably just me but OMG I really loved the wooden spoon. It made me think of being a child. The ice cream was heaven and the waffle cone bowls was so good. And probably the big treat for the night. Place was clean the woman was kind.

Ice cream was amazing and customer service was great. I was also hoping you could help me find one of the workers she had black and blonde hair her voice wasn’t high but it wasn’t very deep she was there at 4:30 on saturday

Very friendly place.Delicious 😋 ice cream 🍦.

Nice help and great icecream

Cozy little joint feel. Ice cream I think could have been a little colder temp!! But delicious flavors!

Friendly staff. Im not from Napa, and I felt welcomed in the store. And great music!!

The cashier lady was very nice an respectful. I would definitely go back again!

I love this place because they have dairy free options as well♡♡ its small but friendly staff

The service is very nice 👍🏻 i like the sorbet wish they had more dairy free options

I stopped in to get some sweets with my 3 yr old..he digs ice cream like me

Wayyyyyy to sweet. Its better when you get it in pints from the grocery store.

Pretty good and solid Ben & Jerrys in a good location near the free parking lots. Lots of seating indoors and outdoors and rarely was there a line. The employees there are really friendly. Theres shakes and other desserts to choose from other than icecream as well.

I was craving a good milk shake from a ice cream place. I looked around my area and picked Ben & Jerrys. I picked a flavor out of there milk shake list and ordered a small. She handed me the flavor in ice cream. I told the young lady I meant milkshake. She said Not a problem. A few moments later I received my milkshake. Great customer service. 5 stars

I love walking down town and visiting this place. It is a must stop shop for those wanting a sweet treat! The staff have always been pleasant even though they might be understaffed for those extraordinarily busy evenings during events.

Fantastic ice cream! Fun decor. Great service. Glad we went here.

We love this place. Super good ice cream and friendly staff. Amazing selection, very nice environment, theres something about the ice cream there its different and better than just buying ice cream anywhere else. Its not like store-bought ice cream. We go there every time we are in Napa.

Ok

The ice cream here is great. Nice location as well.

Wooden spoons yuck. Definitely not for ice cream Bring you own spoon. No necessarily plastic but no wooden spoons

Dangerously dirty! I was in the line with my family to get some ice creams . The only girl that was working there had gloves on but she was touching everywhere to make shakes and serving ice creams and get the money... then another employee came in the store from outside with disposable gloves on while pulling the big emptid garbage can in. He went to the the sink washed his hands with the gloves under the water, dried it with his dirty apron and started to help serving the ice cream!! We walked out of the store and we will never come back.

Nice customer service, delicious flavors, also a good place to sit and chat while you enjoy your ice cream.

The only reason Im giving g this 3 stars and not less is because the girl that helped me kyra was so sweet and welcoming to my daughter and I. How ever when I was handed the menu it was lulled out of my hand like 5 seconds later by a lady with very short hair and a rainbow Ben and Jerrys shirt on. So I didnt get to read the menu and she had the absolute worst attitude ever. I will not be supporting this place again, so sad because it used to be so amazing growing up.

Great service!

Delicious and quick service!

Excellent choices, delicious ice cream, and I loved their alternative choice of a few that had almond milk for those that were lactose intolerant. They were every bit just as good as the other ice creams. :-)

Nice place and good ice cream....yall hiring

Ben & Jerrys is always a great ice cream.Selection was good.However, some of the containers looks pretty melted and it ruined the experience.Not sure it was technical problem but it ruined the experience...

Love this place, very cutesy and easy access from parking garages.

I went with my family and everyone loved their ice cream!! Keep it up, theres a lot of flavors and its hard to choose.

Great place to share with family and friends. Great service, and delicious product. Peace, Love and Ice Cream #LetsGuide love(:

Great selection of delicious flavors . Very nice location

Newly added, cruelty-free options. Tried all of them & the peanut butter and cookie flavor was the best. 2nd was chocolate fudge brownie (after it was slightly melted).

Best ice cream in town! The service here was great. Will be back.

Love the building, love the employees and love the ice cream. Definitely a great place to go for Ice Cream.

Great vibe, better icecream

Cute town, friendly service!

Came here after eating at Zuzus which is literally 2 blocks South of here. Great place to eat. It was busy but only waited about 2 mins. So service is fast and great. I was allowed to sample flavors which helped me select my 2 scoops of choice.

I love Ben & Jerrys icecream. They also make good icecream cakes. However, the reason Im giving them 2 stars is because theyre unprofessional. I have called several times and left messages so that I could make an icecream cake order & I never get anyone on the phone, and no one ever calls me back, no matter how many messages I leave. I also tried calling last year for the same thing, and once again, no one ever answered the phone, or tried to call me back after leaving several messages. Downtown Napa is busy, and trying to find a parking space is difficult. I dont want to have to have to go in, just to make an order that could be done over the phone. The icecream is good, but Im disappointed in how unprofessional they are about getting back to their customers.

How can you go wrong with Ben and Jerrys? Grab an ice cream and take a walk along the river.

Great ice-cream & lovely location

Cool little store with some outside seating. Good area.

Its okay. We came just before closing which may have colored our experience, plus, not a fan of hard ice cream, so really not a fair review, but my daughter insisted we come. She gave it a 5. She gives ALL ice cream a 5. :)

Delicious ice cream, clean, easy to find and friendly employee!

I loved this place! The service was excellent.

Not sure why they have only voicemail when you call . Wanted to speak to a real person.

Chocolate frozen banana and lots of fantastic flavors of ice cream.

Best ice cream in town. Great service always provided.

The owner agreed to come to our party. It was a college graduation for my daughter and Ben and Jerry’s ice cream was the dessert. He backed out a few hours before and left us in the cold. Terrible treatment and unprofessional.

Friendly staff and incredible ice cream!

Good ice cream

Plus 25% off Banana Splits this weekend only. June 6-7, 2020

Friendly staff & great kid friendly environment as well

The employee who served me was cordial and wonderful.

A different taste of ice-cream

Good creamery excellent collection of flavours

Coolest staff ever.

Great location, prices and staff!

I come here all the time

Yummy. Helpful service.

Best ice cream in town

Ben and Jerrys, some of the best ice cream there is. Ask for the vermonster!

Some of the best ice cream you can find

I enjoyed eating something only made for them. I plan on visiting again next time Im in Napa.

Awesome

Only one person was working and there were 20 people in line.

I love their 🍦!!

Decent Vegan selection...

Ice cream is really good

Great ice cream.

I just love going to Ben and Jerrys

Ben & Jerrys used to be a special experience...

7 Layer Coconut!

I was really disappointed I’m a total Ben and jerries lover but today I was over priced over not even a scoop of ice cream I asked for coffee buzz buzz and mint chocolate chip and I got less in my cup because the employee put more in my husbands cup so disappointing.

Nothing better.

Great flavors

Hate it I r8 zero stars trololololololololololol

Yummy

Best Ice Cream Ever!!!

Came for free ice cream day

Great place

Pricey and limited flavors

I mean... Its Ben and Jerrys...

The bomb!

Taste nice

Delicious ice cream, very well served, with great service.

Love it