This store rocks!! Gigi was the most helpful person I have ever met! I literally brought her a disaster and she fixed it. Best customer service I have ever had!

Ive had a variety of experiences here, but my latest was probably the best. I like being able to make an appointment, it really cuts down the wait time. The employee was really helpful and efficient.

Alberto was very helpful with the purchase of my new phone. Id give him 5 stars also.

I tried calling the number provided, just a voice person, who sent me into outer space and back again with absolutely no real live person ever, and no help ever, and if I run my business like this I would have no business, it is gusting how big companies think this kind of service is acceptable!

Excellent service from Robert Willis JR. He walked me through everything andade it easy for me. You are lucky to have this fine young man in your store.

Literally will have a decent connection for two moths every time you up your plan, and then boom your connection is back in the dirt. They are a horrible company that doesn’t offer any good customer support either, overall look anywhere else.

Great Covid 19 protocal!

I was taken care within 15 minutes. Thats a plus.

Doesnt open until 11:00. Got there at 10:00,didnt wait around. Lame!

Great customer service!

Customer service rep was rude, and did not help with comcast related issues. Additionally, I could not speak with rep. over the phone. Being a customer to comcast for more than 5 ysars has been the most disappointing experience I have ever had with a company I pay money to. It may be time to leave.

They are really nice and will help with any problems you have or changing service.

Always friendly and helpful. Doing the best they can to get you the service you want in the least amount of time.

Helpfully assistant lets hope his upgrade will fix the dropping wifi

I have been a loyal COMCAST customer for many years and usually I dont have the need to go into their Xfinity store. I am very glad that I did as I received the BEST customer service I have received by any company in a very long time. Tenzin in sales was outstanding! He really went far above and beyond his job responsibilities, even answering my email after hours. I went in to the store feeling exasperated after numerous WIFI outages and other modem, cable issues, and Tenzin 100% turned it around. He even saved me money on my monthly bill by bundling my services and helped me sync my new iPhone. Extraordinary customer service! The store manager Stevie is also lovely. Thank you all for making my COMCAST experience such a pleasure. I look forward to my next visit to the store. Stay safe and thank you all for working and for your very positive attitude during the pandemic. Very much appreciated.

The store was not busy when I came to return equipment and it took 10 minutes for someone to help.

Great experience here, I upgraded and saved money, thank you!

Had a minor easy upgrade problem that turned into a lack of communication problem with inventory control. Called xfinity had no problem, got told that i needed to upgrade cable box, again no problem, wanted to go by nearest distribution location again no problem. Now once I get to Xfinity store now lack of communications between people you talk to on phone and people at store have a disconnect. Im in the IT business and know that by networking and proper training you can see stock real time by just good practices, and good communication between front end distribution and rear end inventory control which equals to not having to drive to different location to save time and just saying we are out of stock we can mail it to you within the week, is the easiest method. Sorry for the long winded rant but I felt it necessary to convey a obvious problem and a relatively easy solution...Thank you for your time...

Robert was very friendly and helpful!

Its a shame that we only have a couple companies to choose from in the valley, and unfortunately for us Xfinity is the best. When you purchase a plan be prepared to have your service dropped AT LEAST 4 times a week. But hey you can always switch to another provider...good luck

Nice service.

My husband upgraded his phone last week. Today he received a text,when he tried to retrieve the text it wouldn’t recognize his password which worked the day before. We found out via the SF morgue that his younger brother had passed away. When I explained this to the manager she was very unsympathetic, that this wasn’t an emergency. His phone is still not working. I wouldn’t recommend this particular location

The lady working the door was not very good with customer service. Ordering people around like cattle. The customer service rep was very good.

The gentleman Julius and lady Jussie are such a great help. I was having trouble when calling to speak to someone in a call center in Indian and it was very difficult to communicate with them. But then gave me number to text so somebody state side so they could call me. 1. TEXT On It to 266-278 2. Select the issue and follow the prompts 3. TEXT Ready to receive a call.Thanks for you help Julius and Jussie.

Stood there for 30 minutes to literally show identification and grab my router from a rack...

Although their store is slightly better than previous options, When you try to call the number of the store according to the website it connects you to the 1-800 number which we all know will get you absolutely nowhere except somewhere in India with somebody who knows nothing. Please post the actual number to your store on your website

Cant get them on the phone for customer service and you have to stand outside for at least a half an hour just to get one question answered 😭

Waited in a line that didnt move for 20 minutes. Only 2 employees in store. I couldnt wait any longer and left.

I have 25 days with not internet and no cable I’m calling everyday and only said that personal it’s not working and I pay the month complete😏 I calling for someone came to checking my problem and I wait, my work is based for internet, and how pay they I can work, I only work in home and that’s happens🙄🙄 can u please came to check or contac me

Very friendly and helpful people.

Pay for nlf network but cant stream it while on wifi. Wifi only works at my house. I can literally be in another room of my house and I cant watch nlf network on my phone unless I turn the wifi off. Comcast is a pretty low rent company.

Wonderful customer service and best deals.

I want to thanks the team of Comcast Napa Staff for all their support and prompt assistance . Specially Tyler Crowder, she was very understanding and supportive. She maintains calm and she shares that talent when she is assisting you. I recommend to anyone to go an experience the new service that Comcast has to offer. The new store in Napa has a professional look and experience.

Not very friendly...

Fast and courteous service.