I have had an excellent customer experience from Sergio Taddeo, and everyone at Bentley Naples. Sergio is friendly, knowledgeable and attentive. He has gone above and beyond to make sure that my needs were met and that I received excellent service. I commend him highly

A phenomenal experience; best I’ve ever had. Tom was as informative, accommodating and professional as anyone could be.

I have owned a Bentley for 6 years - do not drive many miles. I would not go for service anywhere other than Bentley Naples - even though I live 45 minutes away. Sergio is the BEST service guy there is - CUSTOMER SERVICE is his middle name ! He is Customer oriented and makes you feel like he will do anything - which he will. Well Done !

Horrible experience, all sweet talk no action. Bought extended warranty CPO Bentley 7,800 miles with two additional years sight unseen from Naples Bentley due to pandemic 8 months ago.1)It came with an interior side panel scratched when I received. Salesperson said sorry $1600 to replace.2) car said service required when received, they towed back and performed eventually3) had riding issues on highway. They said snow tires and had flat spots and would not replace. I’m like we live in 90 degree weather why are warped tires on car?4) rims oxidizing and they said sorry nothing we can do.I’ve had about 30 cars and ones more expensive but never been blown off like this at any dealer in past. Run!So based on response a CPO car was sold with winter tires with flat spots, no updated service, and corroded rims is ok? And site unseen no disclosure of damaged interior side panel?

Jon Ball runs a tight ship. Everything is five star which is to be expected. No pressure and awesome selections of beautiful automobiles. If youre looking for a high-end car see Jon and he will hook you up with a professional whos informed look what you need to know to make that buying decision. Johnny Wilson Bentley owner.

Tom Phillips was very thorough helping with My Bentley app being installed correctly. He spent time with me explaining all new features and benefits on the website

EXCELLENT and professional service. Excellent follow up. My first deal with them, but they’ve won a loyal customer

Time and time again James Young provides an incredible service experience. Not only does he always schedule the service quickly and efficiently, he always takes the time to explain exactly what is going on with the vehicle. James has made our experience at Bentley Naples our best Bentley service experience.

Tom Phillips and Jon Ball are both true gentlemen. I havent felt this comfortable buying a car in a long time. I trust and respect this dealership, which means Ill go back.

If you come here, you know exactly what to expect. You will not be disappointed.

Buyer Beware! Charging $20k over MSRP on NEW and USED Bentleys!Look Elsewhere. Bentley Orlando, West Palm, or Miami offer the same cars for FAIR market prices. These guys are taking advantage of uninformed buyers. Not cool.

James is the best!Service was terrific cudos to everyone thereTyBf

Sergio is one busy guy, but he gives great service. I really appreciate him...gets the job done.

Chris Prince is the most professional, competent, and responsive auto dealer rep I’ve ever dealt with. Bruce Milligan

Great experience and on schedule. Car was ready on time and washed. No issues....excellent staff and timely communication. No reason not to return.

Exceptional process. No pressure, informative, professional and fun. Great job Kaih and team!

James Young is a true professional! He was so gracious and helpful and always kept me informed of what was going on with my vehicle. I highly recommend the Bentley Naples service department! Quick, simple, and easy!

Amazing, reliable service EVERY time!

Wonderful group at Bentley Naples. Through Craig Lumia, Service Director for Bentley Naples, arrangements were made for me to tour the Bentley Factory in Crewe England. What an awesome experience. Thank you Craig

The best service department around, Joel always accommodates my schedule and insures all work is 100% perfect every time. A++

Best service at this dealership. I can’t recommend them enough!! A++++

Returning for Fourth time because of unavailable parts. First in December 2020. Still waiting

Chris was the best Salesperson!

My experience with Naples Luxury Imports was excellent. I stopped by the dealership on a Saturday afternoon with the intention of quickly purchasing a vehicle. The dealership went out of their way to have the process go quickly. Several individuals worked together to make everything happen. Specifically, Sarah Walters stayed past business hours, was very courteous, and made sure everything happened as quickly as possible.... all with a smile on her face. Thanks Sarah for your professionalism, personality and commitment to customer service. It was greatly appreciated.Kevin Teder

Amazing dealership with customer service that is second to none. Their product scope incorporates everything from Jaguar (entry-level luxury) to the high end cars such as Rolls Royce and Aston Martin. Regardless of what you buy, however, you get the same epic service.One of the best run companies (at least from a customer perspective) that Ive ever experienced. Highly recommended.

Your alarm has been going off every 5 minutes for 2 nights. Its is broadcasting a warning all through Lake Park Neighborhood. This goes on all night. Your neighbors on 10th street and their dogs would like some peace. Whats up?

Bentley of Naples is one of the best dealers I have had the pleasure of dealing with. Jason Reidel (the owner) went out of his way to make sure my father and I were satisfied throughout our whole experience. He is a hands on owner and a great guy. This will be the only dealership that I take our familys Bentley and Rolls Royces to. If you deal with Bentley of Naples, especially Jason, you will have the best sales or service experience of your life. - Tom ONeil an extremely satisfied customer!!!

Great staff and beautiful cars!!

Exceptional service from initial visit to driving away with a dream vehicle! Leon is an expert on all facets of every vehicle offered. Jonathon ensured complete satisfaction throughout the entire process of our transaction. Loving my new Land Rover!

They have made great strides in providing better service.My last experience was a simple software upgrade. It went just as promised.Keep up the effort.

Warm welcome. beautiful presentation of cars. wide choice of models and colors.

Excellent service. Sergio and his team did a great job.

They treat their employees like dirt, and play favorites. I will NEVER recommend this dealership.

Always super and friendly sales service! We’ve purchased 7 cars from them and consistently receive perfect maintenance, repairs and service. Customer for life!

I have never experienced this level of service. Bentley Naples is primo! From the moment I called until the moment my car was returned to me was a wonderful experience.

Truly exceptional customer service from the time you drop off your car to pick up. All repairs are explained before and after.

As soon as I drove in someone was at the door of my car to ask what was needed. I met with Sergio who filled out the paperwork, gave me a loner car and I was on my way. In the afternoon, Sergio called me to inform me the car was ready and I brought back the loner. Great service. Great people.

Jason D and Sergio T in service are the BEST! We will never buy a car from any other dealership in the world!!

Great service. Enjoy bring my car in!

Great showroom .Knowledgeable staff

Very poor service will not buy from them again for being a big dealer like this you would expect better service from them I got treated better by a ford dealer when I bought a truck from them bought a Mercedes from them they told me that they will send me the extra key fob and its been almost 3 months now still havent got it yet just bad management poor Service you will get better service from a Kia dealer then you would from these guys

I wouldnt recommend this dealer to my worst enemy! Very, very unprofessional. They had no respect and did not care for our vehicle while it was in their care. They damaged it multiple times. Almost each time it went there they dented it. They scratched the paint and had it re-sprayed multiple times because they kept screwing it up. In addition to that my brand new Bentley was a LEMON ! Multiple faults, constantly in the shop being fixed and broke down twice. All within a few weeks. Would never buy another or recommend a Bentley to anyone. The combination of this dealership and this auto brand was an absolute nightmare. Vehicle was bought back after filing a Florida Lemon Law Claim. They tried (but failed) to make us sign a non-disclosure agreement so nobody would know. I guess these expensive luxury auto brands dont want the public knowing about problems for fear of it tarnishing their name.

I stopped in the first time in February - just on a whim - with my best friend. I live in Ohio and was at my condo for a few days. One sees a lot of Bentleys in Naples! Not so much in Columbus, Ohio! I was uncomfortable just going into the dealership. However, they greeted me quite nicely and a salesman, Chris Posey, assisted me promptly. We did a test drive and I fell in love! Had to think about this for a while! Chris kept in touch with me and answered all my questions. The first light blue one sold before I got my loan processed - I told Chris I may cry a little. I went down again - and they called and had the color I loved! I immediately went over and drove it - and it was mine! I was in Fl. for two weeks. I drove it everyday and loved every moment! I may ship it to Ohio for the summer and then back to Fl. for the winter. They made me feel like I was a friend!

I have never written a review for anything, but I want to take time to acknowledge the experience I had with this dealership. I worked with Chris Prince for the purchase of a sports car that had been a dream of mine since I was in grade school. When I initially contacted the dealership, I was deployed to the Middle East so the only interactions I could have were via email. From the initial response after my online vehicle inquiry, I felt like I was always in the loop and all responses were incredibly fast. Chris was also understanding and helpful even though we were trying to conduct business with nearly a 12 hour time zone difference. Every question asked had a useful response and when I requested specifics about the vehicle, Chris sorted through and scanned multiple papers that documented the vehicles maintenance history. Since this purchase was going to be without seeing it in person, Chris arranged for a pre-purchase inspection through another dealership (Acura). Since they work on that particular make and model regularly, they would know what type of shape it was in. After the inspection checked out, Chris arranged shipment of the vehicle from Florida to California. I bought the car sight unseen, a first for me, but I felt an incredible sense of trust from the interactions with this organization both via email and phone. They did not disappoint, everything was as described and I am now enjoying my new (to me) car. The car I bought was not nearly as expensive as many others that this dealership handles, but the professionalism and customer service I received was above and beyond what I have ever experienced anywhere else. If youre in the market for a vehicle, and this dealership has it in their inventory, this is the only place to go. I imagine the experience is even better in person. Thanks Chris and Naples Luxury Imports for the best consumer experience I have ever had.-David

Kathy Jello was amazing to work with. She is very knowledgeable and did an excellent job walking me through the sales process. She is a professional.

This dealer is selling a YELLOW 2006 Porsche 911 Carrera 4S Cabriolet for $61 998. This car came from Mercedes Benz of Boston and it was being sold there for $55 000 but it landed up in Florida because they could not sell it even at that price. The trade in value if you owned this car is between $42 000-$47 000. The retail book value on the car is between $47 000-$52 000. Anyone who buys this vehicle is being TOTALLY ripped off. Fair market range is between $47 000-$52 000 NOT $61 998. Be cautious as the Navigation system on the older Porsche cars gives a lot of problems. You can buy a new shape 911 for this price!

Superior in every way

Highly recommend Spencer W. in sales, very friendly and helpful. Answered all questions I had in regards to a Bentley Bentayga.

Great follow up. Recommend as a place to do business.

Service experience was outstanding!! Service representative was very professional and courteous! Highly recommend Naples Luxury Imports.

Best dealership in town amazing service and wonderful people to deal with

Such a gorgeous dealership and the staff is very knowledgeable!

Outstanding!!!!

Sergio is an absolute pleasure to work with. His attention to detail in listening to and resolving the issues on servicing my vehicle is outstanding.

The service at Bentley Naples is always exceptional and outstanding!!!. They truly take care of all your needs!!!

Our shopping, sales, walk around and delivery experience with Sarah was a 10 of 10. We hope the ownership experience is the same. Mina and Brad

Buy Elsewhere, $70k profit on ONE DEAL? they wanted to give me $35,000 LESS than Manheim Auction & KBB Value for my trade and then wanted $35,000 OVER Manheim and KBB value on their car. WOW, Shop around and Buy Elsewhere

DO NOT GO HERE!!!! THERE SERVICE IS DISRESPECTFUL THE RACISIM IS AT ALL TIME HIGH IN THIS PLACE ! I WENT THERE TO PURCHASE A SECOND PORSCHE TO HAVE DOWN HERE IN FLORIDA AND MY OTHER ONE IS IN NY THE MAN SAID HE NEEDED MY INSURANCE ON TOP OF MY LICENSE TO TEST DRIVE A USED PORSCHE !! USED!! THEY DID NOT ASK NOT THE WHITE MAN FOR NO INSURANCE CARD TO TEST DRIVE A BRAND NEW BENTLEY YET THEY ASK ME A LATIN DOCTOR FOR IT ! I HAD A PORSCHE HAT HE SAID DO I HAVE A PORSCHE THEN I SAID YES HE THEN TELLS ME OH ME TOO .. IF YOU ARENT WHITE DONT STEP FOOT IN HERE HE TOLD ME PEOPLE WANT TO TEST DRIVE BENTLEYS THATS WHY HE SAID THAT WHEN I QUESTIONED THE INSURANCE CARD I REPLIED TO HIM I NEVER SAID I WANTED TO TEST DRIVE THE BENTLEY I NEVER EVER SAID THAT BUT THAT WAS HIS EXCUSE .I THEN PROCEEDED AND TOLD HIM SUPPOSE I TOOK AN UBER DOWN HERE, MIND YOU I DROVE 2 HOURS FROM HOLLYWOOD FL TO COME HERE AND THIS IS HOW I GOT TREATED ! TERRIBLE CUSTOMER SERVICE !! SPEND YOUR MONEY ELSEWHERE !!! THEY FLY THEY CONFIDERATE FLAG WITHOUT YOU SEEING IT!!

This is a place to buy a car; professional, knowledgeable, kind, and top notch. Jason was especially great!

Sergio is responsive, pleasant and knowledgeable. Always a happy face to deal with.

My service rep David Ross was excellent in explaining what a bladder fault was since I have never heard the term before. We own 4 cars aside from my FL Jaguar. A Cadillac, Merceces and a Jeep all in NJ. David represents your company very professionally. He is an asset to your organisation.Sal Colangelo

Frank was professional & very efficient. Great experience!

No one can be better than Joal. He is the person if your car is giving you trouble. Great person to make customer satisfied.

I totally agree with the review about the yellow Porsche Carrera 4S cabriolet. So over priced. Dealers should be ashamed ripping people off like this and over inflating prices. Don’t buy this unless the price is right. The car is 11years old!

We acquired a brand new 2012 Bentley GTC (Vin # SCBGR3ZAXCC077191). Sticker price around $239,000. We had multiple problems from the start. It was sold to us with defective tires which had to be replaced. The vehicle broke down twice. One of those times the vehicle shut down at 45mph in three lanes of traffic with loss of brakes and steering! One time Bentley Naples returned the car back to us it had two dents on the drivers side, a deep scratch on the fender, the exterior was filthy and the interior looked like someone had thrown coffee all over it. On another occasion the car was returned back to us with two more dents in different places. In total they put four dents in this car and one deep scratch that meant the entire rear fender had to be repainted. However, they couldnt even get that paint repair done properly. It took them multiple attempts to get it looking right, weeks and weeks back and forth. It seemed like the vehicle was in the shop for more time than we ever got to have it. We found this dealership to be unprofessional, irresponsible, incompetent and they had no respect for our vehicle whatsoever! A Defective Motor Vehicle report was filed with Attorney Generals office as the vehicle was claimed to be a lemon under Florida Lemon Law. It failed its final inspection because it broke down 48 hours before the appointment. Eventually Bentley bought the vehicle back as a manufacturer buy-back. They also tried to make us sign a non-disclosure agreement because they didnt want this negative information being made public. We refused, took the refund check and walked away. We would never buy another Bentley and we would never buy any vehicle from this dealership. We have full documentation and photographs to back up all of the facts above.

Had an issue with my key after it was reprogrammed.They had the car towed in and fixed right away

Courteous and attentive service department.

Rasti is phenomenal! Great experience!

Superlative treatment and service.

Purchase of the Bentley was an enjoyable experience!

Excellent service

Service people are excellent

Beyond my expectations.

Everything as promised.

Amazing!!!

Good car dealer, here are the brands, Maserati, McLaren, Bentley, Porsche, Rolls Royce and refined Mercedes. Here everyone who has enough small change should find his dream car. Something to think about, but no dealer guarantees me a 2016 Mercedes SLS for over $ 95,000, I cant understand. Oh well.

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