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Walmart Auto Care Centers
5420 Juliet Blvd, Naples, FL 34109, United States
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Walmart Auto Care Centers
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Sh
Review №1

Seeing that they closed in 90 minutes, I called ahead and I was told to come in for an oil change. I drove 20 minutes and when I got there I had to sit in line for 15-20 minutes. Must of that time was watching the manager flirt with a female customer. One of the employees also humped ahead of everyone in line to pay for his good, ignoring the people behind him. After waiting I was told that despite what I was told on the phone, they were unable to schedule another oil change for the day. If they did, they might not be able to get out on time. He was sorry that he told me to come in but thats what theyre supposed to do. Considering how unprofessional, rude, and lazy the manager was I can see why the rest of the staff acted the way that they did.

Fr
Review №2

Took an appointment for new tiresGreat service. They beat any other price on tires .

Ve
Review №3

I ordered online tires for Tesla model S and they did a great job thanks to Yaumel! Yaumel is the guy to do the job on any low profile tires and expensive vehicles-if no for him, I would need to go somewhere else to do it.

ga
Review №4

Horrible, people sleeping in the back. After waiting an hour i told the guy to let me use his tools to change my battery, it took me 10 min. When i went to check out he told me someone would bring my car over, so i did........20 min later i finally go back in and make him give me my keys so i could leave. Cheap prices not worth the hogwash

Ju
Review №5

Fantastic experience! I was a little worried when I read previous reviews, but my experience was excellent! We bought 4 new tires & had them installed. Friendly service staff, explained everything clearly & all done in about an hour. Great job to all!

Br
Review №6

Insufficient technicians and long lines, good prices but they are more often than not unable to assist and ask you to come another day. They have done this to me 3x. I no longer waste my time.

Ad
Review №7

TJ deserves a bonus! He helped me out on a Sunday afternoon 5 pm ish, with a battery change. And then when I came back with my car 2 weeks later because the passenger window stopped working after the battery change, he came outside and reprogrammed my windows in less than a minute. Great service! Thank you!

He
Review №8

On time and good service. Thanks Guys!

Gr
Review №9

I dropped off a tire to mount and they promised a time frame. I gave them an extra hour on top of that and when I returned they still hadn’t even touched it. They asked for another hour. I waited patiently in the store for almost two hours, only to learn that virtually everyone left for the day. Total waste of time.

Ro
Review №10

Service manager Ray was fantastic. Very professional very helpful

Ji
Review №11

Absolutely stay away from the Auto Care Center.... Horrible experience and tear everything up..

Ta
Review №12

Replaced our battery for us free of charge. Staff were pleasant to deal with

Li
Review №13

Quick service once you get in

Ca
Review №14

Over 2 hours for an oil change due to lack of staff..I believe they do a good job & the price is fair..good thing I have Disney on my phone!

ka
Review №15

They were very busy. They finished at the time they estimated.

Ch
Review №16

Ben (manager) went above & beyond to help service my battery! Thank you!

Sa
Review №17

The worst place I waited over 3 hours for two tire and an oil change never again

Ka
Review №18

Used another repair shop. Wal-Mart Auto Care Center did not answer their phone and my call kept returning to someone at the customer service desk.

It
Review №19

Went in for 2 new tires .... For front end, of my original one was bad the other was fair and I needed it for a spare... They didnt save it but disposed of it, so they say.

Gi
Review №20

Fast service, replaced a battery...

Mi
Review №21

Only one in line, it took over an hour and they couldn’t figure out how to check me out

Br
Review №22

Quick easy and half the price of the quick oil change places.

Da
Review №23

The absolute worst service I have ever experienced. AWFUL customer service. They never answer the phone. They had Billy at the front dealing with customers and he’s probably the most disrespectful, ill-mannered person I have ever met. I had my battery changed here because I had a warranty on my last one. Immediately after it was replaced, my battery light came on, and every other light on my dashboard followed. When we brought my car back in, they blamed it on the alternator and that there was nothing they could do. We had the alternator checked and it was in perfect condition. We wrote incident reports right when it happened and weeks later they were nowhere to be found so it was a waste of 2 hours. Now my car is undriveable and no one has taken responsibility for a thing. I will never come back here.

Vi
Review №24

Best prices you can find in the area.

Sh
Review №25

Just had two new tires put on today. Great customer service and took less time than expected. Highly recommend.

ry
Review №26

Gave me the wrong tires for my trailer

Pe
Review №27

A disaster. Never going back. Zero stars.

Bi
Review №28

Cant ever answer the phone

Fl
Review №29

Took way to long guess only 1 guy out of six can do tires

Ro
Review №30

Incredible that because the Auto Care computer system is down they cant install 4 tires that I brought in my vehicle. System has nothing to do with balance and lift machines.No alternate procedures in place like just take write down the information and enter this one later in the system. Depending too much in automation.

Ma
Review №31

Staff is pleasant and always willing to help.

Ma
Review №32

I have to say it was a very good experience, although it took 3 hours. There were a couple of cars ahead of me, so I guess it was not bad. Staff was very knowledgeable.

va
Review №33

Try to change a battery I was waiting for 1.5 hours they were not busy at all. The front girl was flirting with a mechanics. I point to them and they still not even check my car. My time is valued to me. I will pay a little more money but give business to somebody else. Bet you no one even will respond to me back.

Mo
Review №34

Bought battery and installed it myself after being told of 2 to 3 hour wait. 3 lines of cars being serviced, reasonable number of folks in the garage, fairly casual sense of urgency. Good price for battery, slow check out process, bi-lingual staff.

Wi
Review №35

Got my vehicle serviced here. After check in with Freddy he said he would have the service done in an hour, he then mysteriously disappeared presumably clocked out. My vehicle was just sitting there until I brought it to the next shifts attention an hour which resulted in an additional long wait. They didnt even know the vehicle was there.

Sh
Review №36

The service was good. I had a young lady by the name of Taty who was very nice. I informed her that I had and appointment and had to be out by X time. While I waited, she offered me coffee and turned on the TV to Mae me feel comfortable while I wait. I would definitely use them again. I had all my tires replace and was out in about an hour. I had my service done in the morning and I guess thats why it was quicker than when I had gone before one afternoon and was told it would take 2hrs and so I left because I couldnt wait so long.

Po
Review №37

JT was extremely professional. He was very helpful, efficient and a pleasure to do business with. The rest of the crew did a great job as well!I got a great deal on great tires with great service and great warranty!Easy in and easy out. Shop in the store and get business taken care of there even while waiting. Great location.

Cj
Review №38

Great service great Tires thanks

Ge
Review №39

Mediocre at best. The went to install my new tires and didn’t have one out of four of the right valves for tire pressure monitor system. So instead of having to leave the car for 2 days I took it. They refused to fix it properly without me paying more money. Avoid

ad
Review №40

They helped me out even when they were supposed to be closed. They stop receiving cars about an hour ahead of the closing time. Jean and Hunter helped me out Walmart is lucky to have such dedicated employees thank you so much for your hard work gentlemen!

Lo
Review №41

Could have did a little better on the service work didnt vacuum the car out like they said they would wasnt really satisfied there at all. Ill give him three star

Dy
Review №42

Absolutely awful service. Took over two hours for a simple oil change when I was their first customer in the morning. Staff seemed like they couldn’t care less. Watched my car sit in the area for over an hour after the oil change and still wouldn’t let me take my vehicle.

Gi
Review №43

They were wondering derful! Prices are unbeatable and customer service is unmatchable! I will always return for ALL my needs and wants!

Bo
Review №44

Just the WORST. First tried calling to see how long of a wait for an oil change. Could NOT understand the person on the phone! Got no answer but went to the Store anyway. Slow would be an understatement. Several mechanic BSing while the truck was up in the air. An hour and a half later the truck was done. Insane!!!do NOT go there.

Je
Review №45

Slowest place in history! 3hrs here already for 2 tires and an oil change! Sitting here watching my car just sit in the Lube area for 40 min now not moving after they have finished the oil change. Complained and they replied with Well its going to be about another 20-25 min until tires are put on. Will not be back!

Tw
Review №46

Slowest place on earth

Ju
Review №47

Bought a car battery today (37 wks pregnant) Will didnt even hesitate to carrying it to my car for me. He was friendly and very helpful. Great customer service!

Ha
Review №48

More than a two hour wait for a fast oil change. We left and went to Jiffy lube

Yu
Review №49

They said 1,30 hours for oil changed and made me wait for 2:45. The funny thing is i waited more than 30 minutes to pick my key. Because the guy in the cashier was very busy to give a briefing to a customer for 30 minutes. He could have helped me after that customers purchase and after me they could have spent as much time as they want. I wish I had gone somewhere else and didnt spent my hours for an oil change in a day which was far away from being busy. The incident happened in 04,30,2019 around 05:00 pm

Je
Review №50

Actually decent customer service but very very busy.

Ca
Review №51

Got in and got out in a timely manner. Customer service from Marina was great.

Ja
Review №52

First week they didnt have my tires in stock. Second week 3 and a half hour wait to put the ones I ordered online on the truck. Price was good which is why Im giving 3 stars

Br
Review №53

Quick cheap tire service

Da
Review №54

The people that work there are nice.

Je
Review №55

Total lack of customer service. Left without getting oil changed.

Bo
Review №56

Total rip off! had a road noise said I needed tires and as a retired tech I know it was a wheel hub, took it down the road to REAL technicians and found the bad hub, tires are fine. just because you sell tires doesnt always mean a customer needs them ok

Ma
Review №57

On vacation from Alabama. Bought a new tire at this Walmart and had it put on rim. Girl that wrote out the order said I would be called when it was ready. Sat in parking lot with phone in my hand waiting. My son wants to fish whiles here. Received a call from another person,but never from WM. Went in to get soda. Showed my ticket just in case it might be ready,it had been ready an hour. Wrote on ticket I had been called. Didnt put tire on at store but got down the road and saw it was wrong tire on receipt. Went back, they didnt have my size tire is why they put that one on the rim. My brother said it would work,just a lil shorter. Worst experience Ive ever had with Walmart. ☹️

Jo
Review №58

Dirty, slow and bathrooms dont work. You are going to be there for a long time. Price is good but with add ons you will wish you were at SEAR!

Re
Review №59

Great prices, but always hours to wait

Jo
Review №60

Tire center is worthless, dont even waste your time. Recommended tires on car door stickers ARE NOT required sizes.

Bo
Review №61

Stay away! I bought asymmetrical Pirelli performance tires and they mounted them inside out. In the process they damaged my wheels in several spots. Getting the tires correctly mounted took another half day with no apologies.

Fo
Review №62

They are pretty quick and you get to shop at the same time wow who knew

Sc
Review №63

Eager to help. Dont see that mich any more.

La
Review №64

We came here 15 minutes before close and they refused us service for our vehicle. customer service means going above and beyond for their customers...even those that work all day and cant get here DURING the day. the gentleman at the desk was extremely rude and seemed quite lazy. DO NOT go here after 1 pm because they may not WANT to help you..because its almost time to leave. Awful place.

Ja
Review №65

Waiting time 5hrs to change 2 tires having the tires and the ring .

Om
Review №66

This place is the envy of snails everywhere. Told me it would be around 2 1/2 hours to change 2 tires. 4 hours later they havent gotten to my car yet.

KI
Review №67

Great customer service

To
Review №68

I have yet to get Tire Service done here but everybody says stay away

Du
Review №69

It was good, return lady was efficient

Jo
Review №70

I tried to get an oil change there twice. Both times I was turned away because they were closing in 1-2 hours. Horrible place with abysmal service - dont even bother.

Ri
Review №71

Friendly staff and always takes good care of you

an
Review №72

Waited 30 minutes in front of 2 empty bays while employees were walking back and forth, I went inside and they told me it was going to be about 1.5 hrs .....went down the road and my flat was fixed in 20 minutes

Lo
Review №73

Slow service due to under staffing

Yo
Review №74

The gentleman at the rest told me it would take 2 hours. I end up waiting for 3 hours..

Ca
Review №75

Fast & friendly service

Hu
Review №76

Wonderful place

Gr
Review №77

Nobody know how to answer a phone

Ya
Review №78

Good service

Mo
Review №79

Great services

A
Review №80

I was in and out!!

Ma
Review №81

Good job

An
Review №82

Slow. Watched them argue with everyone.

da
Review №83

Too much wait.

He
Review №84

Absolutely horrible service!!!!

Iv
Review №85

Okay!!!

Sa
Review №86

Terrible service 👎

Mi
Review №87

Good service in the car shop

Am
Review №88

Pessimistic

Information
36 Photos
88 Comments
3.4 Rating
  • Address:5420 Juliet Blvd, Naples, FL 34109, United States
  • Site:https://walmart.com/store/5391-naples-fl
  • Phone:+1 239-254-8330
Categories
  • Tire shop
  • Auto parts store
  • Car battery store
  • Oil change service
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–6PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:No
Planning
  • Quick visit:Yes
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