Do not give Tesla your money! I attempted with my husband to buy solar panels for our home through Tesla. A coworker did so a few weeks later through a different company. He told me that his company said Tesla was terrible for install which I shrugged off figuring its Tesla. How could Tesla be terrible?? We quickly learned just how that was not only accurate but an understatement at that. Tesla has ignored my calls, emails, and voicemails. They have also filed for incorrect permits then minimized our complaints. We were promised many things that never came to fruition. After months of trying to get a manager involved, I FINALLY got a call from a supervisor. After again explaining everything he provided a $200 discount! That is .6% off our $32,000 job. He then told me normally they only offer a $35 gift card if that! This is after I have had to call our electric company myself to get install scheduled, spent over 3 weeks waiting for a manager call back that was supposed to occur within 72 hours, informer Tesla their first permit was filed for the wrongly sized unit, informed them the permit was issued, and spent hours on the phone to try to get this project on track. I could not be more surprised, disappointed, and aggravated with how our experience has been but it becomes more clear by the day that this is the norm for Tesla. While they may be cheaper than most, save the frustration and get solar elsewhere! I wish we would have. We still may cancel, who knows!

This tesla store is great for a driving test!!The sellers were not pushing for a sell, instead they explained us all the car capabilities in just a few minutes. After the test drive they just ask what we thing and if they can plug some numbers for us. We said no thanks. After that the seller was really kind and let us know that we can comeback any time in the future and kindly lead us to the exit door! Great experience. Best experience I had have ever in a car dealership!

What a great no pressure buying experience. They hand you the keys, test drive, answer any questions and thats it. Either you like it or you dont. Andrew had previously sold a vehicle to a family member of mine and was very helpful in the buying process. Looking forward to receiving my new vehicle.

I was a little nervous going in to the Tesla store not quite knowing what to expect. In my first visit the store was completely empty so I got a very friendly and personalized tour of both the model s and model x which are both on display beautifully in the small show room.I currently drive a very modest compact car and was dressed down so appreciated the salesman still living kind and respectful. I asked about a test drive and was surprised to hear sure wed love to take you out... From their I scheduled the test drive of the model s. The day before my appointment I received an email and call from the manager to confirm.I showed up and Chris the manager (and test driver) was awesome. Ive never had such a thorough review of a car for a test drive and it was the best experience Ive had at a dealership. If youre curious what the future of cars and the car buying process looks like check out this beautiful store.

Very good Service department and I can’t thank Rick enough for his assistance. He was patience and very helpful until we found the model we wanted. We had a service issue and they responded promptly.

Andrew was great. I met with him two times prior to deciding to purchase and he was very thorough throughout the whole process. He made it super easy to understand how everything works and walked us through each step, giving us different options and ideas. Thank you Andrew!

Outstanding service from Christopher Grosser. He was our initial contact at the Naples store to buy a Model Y. He helped us to order, then helped to reschedule delivery, then scheduled our delivery time saving us another trip to Fort Myers.This is our second Tesla, and things couldnt have gone better.Thanks!

Had an excellent test drive of the Tesla model y. Has everyone has heard by now the torque is absolutely insane.in a way its more fun to be in the drivers seat because you dont know when the accelerator is going to go down. When youre driving yourself youre aware of when youre going to hit the pedal to the metal and so the jolt is not quite as extreme. Highly recommend everyone take a Tesla for a test drive.

Although I forgot the name of the gentleman that helped us with our new EV it is a whole different experience.

Didn’t have the model I wanted to drive so they set up an appointment for me at another dealer! So friendly and helpful, very nice team at this location! Very nice store!

I went in yesterday to actually buy a model S. One sales guy with one car in the ENTIRE dealership! When I asked to see a Model S he paused his cell phone conversation to reply, “we may have those late next month”. This would be then early May. Come on people this isn’t a dealership it’s make believe. I went down the street and bought a brand new BMW. Tesla is going to get smoked when the other luxury brands start launching their EV models.

I have been considering a Tesla for a year or two now, but live out in the country, so it is rare to be near an actual Tesla store. However, I was excited to find my self near the Naples Waterside Tesla store while traveling for work and was so looking forward to seeing and sitting in a Tesla, so I walked up to the store from my hotel, only to find it closed at least 30 minutes (maybe earlier) before its posted time on the door; and there were no vehicles at all in the showroom. So, I called the next day to ask about it, and the person who answered the phone simply said, “Hello”...like I had mistakenly called someone’s house...not a place of business. I had to ask if it was the Tesla store, to which the replied “yes”. My point is, from a potential new buyer experience, it was not a great first impression from this particular store or from Tesla in general. I definitely get a way better impression walking into a Porsche or BMW dealer, or an Apple Store for that matter.

I had such a great experience with the staff here. I was on the waiting list for a year and a half and have been a happy owner for a year now. Imstill a frequent visitor to my Tesla family and have never had one personor encounter to be unhappy about. A great facility, great people and onlyhope that they remain in place for many years!!!

Excellent experience. Austin Knight made the whole experience from start to finish as comfortable and informative as possible. He helped us to get exactly what we were looking for from Tesla. Highly recommended. Ask for Austin!

Great job by staff in demonstrating features and benefits. Mr Andes was a superb customer experience specialist. Not pushy about the process. Very informative. Great personality. LOVE THE CARS!! My first time at Tesla. This is another great example of American ingenuity. I felt I stepped into a car that belonged in another 50 years. I test drove the S model and I have never felt performance like that with such smooth environment. I have driven sports cars with 400 + HP and didnt feel that type of thrill. Definitely my new goal for the next 12 months. Great job Elon and Co!!

Very friendly staff and eager to help! The provided us with a lot of information on all of the products they currently have, all of their cars as well as solar power for your home!

I test drove the Model 3 with Brendan! He did an incredible job laying out the specs of the car. He definitely helped solidify my decision in choosing Tesla for an EV. The dealership is beautiful and every employee was very kind.

Awesome folks staffing, great test drive. Great information.

Love this place. Got to test drive a Model 3. Beautiful piece of machinery.

Very friendly and one of the best car shopping experiences ever. Amazing staff!

We are super thankful to Mr. Nathan B. (customer experience specialist) who is friendly and very knowledgeable. When we visited the store during our vacation there, he made us feel welcome and was very patient; answering ALL our questions . He also made it possible for us to have a test drive. A few days later we ordered our own Model S. Last week we got it and are extremely pleased with it! Thank you! Naples Tesla is the best!

Took test ride in model 3. We r considering a purchase this fall. Car was amazing.

Katrina is an excellent sales rep. Very patient and helpful answering our questions.

Great customer service! Thank you Mario.

End of year so very little stock. Informative rep.

Looking inside through the glass was excellent 10/10.

The staff was very friendly and nice I walked in and he said (hop on in).

Outstanding customer service

Another nice Tesla location. There was an S, X, and the miniature radio flyer model S in the showroom. The associate was also very welcoming and nice.

Tried calling to set up service appt. Cant get thru, keeps telling me to set up on the app. I simply have a question for the service department. They should answer the phone!

We LOVE the car! And wanted SO MUCH to be a part of the TESLA family. We took a test drive in the Model X D100P and loved everything about it. The salesman was awesome- young, knowledgeable and passionate about TESLA! We were hooked! We left that day, deciding we were going to purchase the vehicle. We did not hear from our sales person again (even after our enthusiastic interest and promise to buy) ... so after a few days we had to call a few times - with no return call - and finally had to track him down to Make an appt to purchase this car. We set up an appt to sign a contract and order the Model X the following day! We were SO excited! We placed our order - even though having a few concerns that the sales manager couldnt answer all our questions ... we still persevered and placed our order. That evening we started reading reviews - bad customer service - fit and finish issues - noises - problems with super-charging ... etc. This is where it all went wrong! We called the sales manager who wrote up our order to let him know we had some concerns ... we couldnt get a hold of him so we left a message ... he returned the call and left a message to offer the TESLA for a 24 hour test drive. We called back within 5 minutes to accept - got his voicemail - left a message to say YES - and we never heard from him again!!! So we purchased a JAGUAR F-PACE.Customer service is certainly something that is lacking with this company ... if our calls were returned, and we had taken the TESLA home, I am positive we would have bought the car! We cancelled and bought elsewhere!Perhaps TESLA needs more reviews like this to get with the plan and start treating customers better.

Right out of the future, very sleek and modern showroom and professional staff!

Katrina, Ryan, and Brendan were very nice and professional. The cars are AMAZING

Visiting the store in Naples Florida is like seeing the future 10 years ahead of everybody else very cool

What lovely cars staff very knowledgeable

Very nice staff that really show you about the amazing cars.

Walked to biy a car today. Looked around for about 5 minutes and left after neither of the 2 sales people even acknowledged I was there. Ill biy from a different dealer.

Great staff, friendly, knowledgeable, helpful and great guidance for test drives

Employee was rude when I had questions about model 3. I expected so much more from this company I admired so much,

Customer service from these guys is excellent! Thanks for your helpful knowledge and information.

Very professional and informed about their product.

Tesla.... cool store

Worst store ever...I had a rude girl named yoli sorry if is spelled wrong. Greet me with no information and treat me like I was nothing. Thats not a person I would have working for a high end car store. Cheap employees mean cheap cars!

The associate was very friendly and knowledgeable. I havent purchased a Tesla yet but I might in the future.

I have scheduled a test drive for the model S. When I got in the store I was told it was no longer available. One of the employees told me the manager took it for the day.So my question is are the cars for the customers or for the managers?Disappointment...

I beleive that anyone who purchased a Tesla at that location was probably not convinced by the agent to do so. This agent ( Lindsey) has ignored phone calls and text messages. This agent does not seem at all willing to help. I still can cancel the order, and I am more and more contemplating that idea.

Great customer service

Great Customer Service, and Beautiful Cars

All three on display, and they even have model 3 available for test drive

Helpful staff.

Great Tesla Store !!!!

Awesome

Super great, a Tesla store where the employee takes time for the customer and likes to demonstrate all the functions of the vehicle. The customer can also try it himself and then be completely convinced by the car during a test drive. Thank you very much, so sell.

Good place

Very clean

Well