This was the BEST T-Mobile store I’ve ever been in. Timmy was extremely helpful to me answering my many questions. Leo was also very helpful. If you have any problems or questions this is the store to go to!!!!

The manager is NEVER here at the store when you need to get stuff approved. The staff call her to ask when she will be here. You have to then arrange your schedule around the managers time frame…You come at the time and she is gone by then. Like does she even work?! Comes back as if she is under the influence of something. This is the second time dealing with this manager Jenny. Its always something to try and get my stuff as a costumer taken care of. Like hire people who actually work and are willing to help the costumers. Jasmine, was very helpful and knows her stuff. But still not able to handle what i need done without a manager.

Great customer service! The staff is super friendly and take the time to understand and help the customers. Would recommend any one to go to this location.

Albert assisted me twice today with complicated upgrades and line additions to my plan. I have never met a more fun and helpful crew of T-Mobile experts! Seriously the team at that store was so helpful and welcoming. Great atmosphere! Come check them out to assist you with your needs!

Came to the store to change from sprint to T-Mobile got two great guys spent their time making sure I was completely taken care of two new phones thank you Leo and term for your professional attitude and the time you talk much appreciated bro Toussaint

Jenny and Hector were amazing to us during our visit. Jenny figured out the problem we were having in setting up our account for us.. everyone was very nice and amazingly helpful!! 10/10 recommend!

They dont wamt to work today. I felt un assisted .

The associate was absolutely no help and just said my phone was out of date thats why it drops calls and has text issues. Its a One Plus 8T 5G purchased 3 months ago! The reason for the 2nd star, is that perhaps the other employees are better

Worst service everrrrrr! Had to buy a phone while on vacation. The guy helping me did not give me my charger before I left. I wasnt too concerned as I figured Id pick it up before I went back home. Well, the store was not open for whatever reason. Tried to get them to mail it to me, but therewasnt anything he could do for me and was going to label my property as abandoned, which is very much a lie. Thank you for nothing, T-Mobile!

This location has the worst customer service the manger does absolutely nothing about it

Hector gave me excellent service and helped me with my phone lowered my bill and switch my sprint sim card to a tmobile sim card for better service and less dropped calls.

Bless you if you have to deal with Jasmine ... horrible person ... rude ... should not be involved with customer service in any capacity... she single handedly has us considering Comcast or Verizon mobileSprint customer for over 20 years ...

Learned about getting a cell spot booster to help correct a very poor signal in my home.

I came here at 1:00 pm there the door said they will reopen at 1:30PM even I see team member inside then I waited for 39 min outside and other clients no one come to open the door after 1:30 PM they all looking at us laughing.

Matt was amazing helped me buy a new phone and answered all my questions and concerns totally recommend coming here.

Very disappointing. Only two customers and three employees. We waiting and no assistance. Store was also dirty inside. This location has lower reviews than the others locations for a reason. T-Mobile coverage is limited anyway so this location made the decision for us. Switching to another carrier.

Matt, Mo and Josiah were all an incredidle help when I stopped by. All three made me feel truly a part of the T mobil family. 100/10

The lady manager was rude and unprofessional but Matt was outstanding and helped us through our difficult situation. He seems better suited to be the manager

Definitely our corporation is considering switching all the accounts from tmobile to verizon. What happened today with Dr Puente in this store is very unprofessional. make Dr Puente travel 16 miles, because he called the store and someone told him that if they had the product and when he arrived he did not have it is a total disregard. It can be considered misleading advertising. Terrible this place.

Sales representative roger was extraordinary! He helped me understand my bill and showed me the many promotions I qualified for. Will be coming back

Amazing team.

This store gave me great service after the T-Mobile customer care via phone and online screwed everything up: lines, activation, billing.... Jose was helpful the first visit. On my second and third visits Bibi helped me for about three hours total correcting ALL the problem caused by the online and overseas call centers (which they had not gotten even remotely right after 8 hours on the phone). She made sure all of the issues were addressed and that hundreds of dollars in errors were credited. Make sure you avoid the T-mobile phone support and billing at all costs and go to a highly rated store. I went to another highly rated store in another state and they also helped me correct another set of errors by the customer care call center; if you want to be a t-mobile customer this is the way to go. (Do not try to save money online--just dont if you value your life energy and time.) The only reason I am a t-mobile customer today is due to the help I got at this and one other highly rated store. Thanks guys.

Best T-Mobile store around! Great costumer service from the manager Felix. Very professional staff, I am impressed.

Im very thankful to the Manager Julio Gonzalez and Ana for going many miles to make my experience with them ..The best experience ever! They were very helpful in all the ways,had knowledge in their products and were patient with my awful situation until they fix my mess. Thanks you for ever.

Great staff memebers! They were able to answer all my questions. Very helpful

I had a great experience one of the workers, Julio was not just dedicated but also patient and helped me find just what I needed.

Awesome, ppl at this location very informative and reliable they helped me with my phone issues and I got a good deal 2 on the line, smells nice

Manager, Albert and staff Julian were fabulous. No service as good on Long Island, NY.HIGHLY RECOMMEND THIS LOCATION

The manger Felix is a very terrible manger. He’s very much rude. And very disrespectful. And I wouldn’t get T-Mobile ever after my experience there. I’m honestly glad I’m staying with Verizon. I honestly think someone higher should handle him.

First rate staff and service at T Mobil near Lely

Outstanding customer service

I, Nicholas Varro had a great experience with BiBi and Joana at this T-mobile location. I was a verizon customer prior to T-mobile and am very satisfied with the company thus far. Thank you

Really nice staff and ton of great deals!.thNks joana!

T-moblie is hands down the worst!!!! Can’t get service near the dang store it’s self.

Awful. Only two people working. Waited over 30 min. then left. Understaffed. Unable to make purchase.

The employees really cant do much here for you. The girl said to call them to fix problem, then the support from the Philippines says go back to the store, then the gal says she needs to wait for her boss to get in, then dissappeared into the back and went home.

When I went into the T-Mobile store I had a horrible experience with ana she doesn’t know anything and she got my whole account wrong I had to go back into the store to talk with Felix but he just told me to call customer service because he couldn’t do anything . Why have people working If they are helpless . Like basically telling me to screw my self . The other manager from here before was way better

Cellphone upgrade.

Love it

Terrible attention, I asked for my money back since April and nothing. They publish in the free market, they reject the purchase and have it consigned by Nequi and then they say that they cannot make the shipment because of the weight of the product, I requested a return and they do not respond.When will my return request be resolved? I sent the mail with from June 17 with all the information and nothing.

Bad customer service, I dont think they deserve a single star

Excellent attention 👍

Perfect