If I could give this place 0 stars I would. The staff was not friendly. I had no one greet me or ask if I needed help finding Anything. At the counter the girl who helped me was mumbling and last but not least they were ignorant to a gentleman about a military discount and decided to get on the mic between the employees and chuckle about the situation. I don’t find it funny nor respectful. 0 stars for me.

No one approached me to see if I needed help with anything. No greeting at the door. While looking at shoes, a bunch of workers, including managers, were standing in a circle talking, snickering & looking at me like I was a peasant. Even walking by, they were whispering & staring at me, like they’re Regina George from Mean Girls, in high school. Luckily, I still bought shoes there as I looked everywhere at different places for shoes in my size & they were for a wedding. But, hey, at least the cashier was nice & he had great customer service. It’s a shame that the women there makes other women feel uncomfortable to shop there.

Smaller collection than other places, but helped me not suffer from decision fatigue! as it has enough brands and shoe styles I liked. Nice staff too

The staff was helpful and friendly and was running a buy one, get one half off sale. A good shopping experience.

Great sale but the cashier could have at least smiled once during the transaction

Good luck making a return at this store. Save yourself the trouble and just call customer service. The management will not be able to help you. I bought a pair of light up shoes for my son, one of them does not work, and upon asking for an exchange (hes worn them, I know I will probably have to pay some type of difference for new ones) they wont do it without a receipt or the box they came in. I dont know what kind of person has kids AND the room for all the shoe boxes for all their shoes, but long story short my two year old now only has one light up shoe and it looks like its gonna stay that way as of today thanks to this store. $30 for toddler shoes, I just expected them to work. Youre better off buying shoes from target or just SOMEWHERE ELSE. Dont waste your time and money like I did. If I could leave 0 stars for this experience I would. The corporate line will be more helpful than the manager, hands down. The one 2 min call I made to them informed me more than the half an hour I spent in the store. Not to mention I was in a four person line for about half an hour when I bought these shoes in the first place. Dont waste your time or money here. There are too many higher quality shoe stores in this mall to bother with this one.

I dont think I actually stopped in there but nice storefront

They had all the shoes I was interested in in stock. Huge selection. The salespeople were super nice and helpful

Awful people work here. They only greet black people that walk in. Horrible. Never again.

It was great they had the size I wanted in the style I wanted

Great shoes cant complain at all

Very helpful

Ok decent shoes but no under armour

Large selection. Very helpful and friendly staff.

They ordered online for me since they didnt have my size, then sent a pair of Mens Addidas - with security tag still attached - instead of the XAppeal leopard boots.

Great guy in there was super helpful amazing Store

Not A Bad Shoe Selection.

Sales reps were busy. Got a great deal on sandals BOGO!

I try checking out these shoes annually and I did not find anything this time...I will be back..I saw a pair just checking out an option..but the variety and color was there.. no doubt.😊

Gotta love the buy one get one half off deals, Ive bought alot of shoes from here

Great variety of footwear..

All shoe brands you can imagine in One store 😍😍😍absolutely love it

Good snacks!

Rack room shoes is a must for getting shoes for the children. The customer service is top notch and there seems to always be a great sale going on. Worth the visit.

Great store, seen some really nice racks too.

Nice shoes

Got a great deal on boots for my 7 yr old granddaughter.

Large selection of shoes.

Rude manager

I want to be clear in saying that I did not have a bad experience here, just not a good one. The store is huge and I imagine very understaffed because I did not see one worker the whole time I was there besides someone standing at the register. For such a big store, I would have expected someone to be upfront greeting and fielding questions and at least one more person on the floor working to keep everything neat and organized. Had I found something I loved and needed to ask a question about it, it would not have been easy. I felt like I was just window shopping because no one was in the store. I do understand that sometimes employees will call in sick and help will fall through on a day or two but upon walking in, two girls walked out in frustration saying This store always has no workers in it whatsoever. which was not the best welcome in. Again, I could have had a singular experience but maybe not.

Found what I wanted quickly at expected price!

The manager in training was pleasant and very helpful in helping me to find shoes for my grandson.

Cheaper than the Nike Outlet staff is nicer as well

Good places to find low key deals

Was able to find exactly what I was looking for.

FALSE ADVERTISING!!!!Do not shop here! There are too many other options. They advertised buy one get one 50% off but when it was rung up, it wasnt the correct price so I went back to show LISA the manager. She said that it was the correct price that rang up. I pointed out that the sign clearly states another price. She said the sign must have been moved. I pointed out that was false advertising and the responsibility of the store, not the customer.They lost the sale of 6 different pairs of shoes and I lost 45mins in the store. Lisas customer service is a negative 1. I own 2 businesses in Donelson and if my employee treated one of my customers as she did me, they would be immediately terminated. Shame on Rack Room shoes. Horrible experience.

Great help and good selection for their buy one get one at 50% off sale.

They are remodeling but it was great. Good deals!

Brought my dog in training there and the lady was very respectful and another lady was also very polite.

Over helped yet not really. Asked, at least 10 times if we needed help yet when we did couldnt find anyone

Got my Saucony shoes. Buy 1 get 1 half off 💜💖 Love this place!!!!

Clean store

Great place for shoes. BOGO always.

Nice stuff prices are too high

Massive store with great prices.

Good selection

Clean, helpful, found exactly what we were looking for.

Shoes were nicely displayed in the store. Not enough staff to assist with the customer service.

Good selection and fair prices

Good buys

2 for 1 sale!

Bought my husband shoes here and no more than 3 weeks and the sole is coming off.

Not a bad place

Friendly people and great prices

The Morristown location is now closed.

Pricey

I never can find my size.

Great selection

Great sales

Had what we needed

Not so great of selection

Price Freely

Good deals

Amazing

Deals

Excellent place there are offers

Of all the brands of shoes and many offers

😎