Absolutely EXCELLENT experience at Buy Floors Direct in Nashville. Staff was helpful, knowledgeable, and very easy to work with. Went there for the great pricing, and was pleased to find that was just part of the overall package. HIGHLY recommend the store in Nashville!

Poor Customer Setvice .The guy who waited on me caused the company to lose out on $1700 he was a useless worker .. I dont see how they are still in business. I took my business to Lowes The store worker was in no way trying to selling flooring it was late he wanted to go home..

We have been remodeling our home during the pandemic and its been exhausting. Supply issues have been a contestant problem for everything from wood, to cabinets to tubs....but not tile! The friendly staff at Buy Floors Direct have what you need and know what customer service is! Daryl and Mike have both helped my wife find the right tile, pulled it for het and even load it in her car. One tile she selected the Nashville store was short on, so they looked it up in their computer system and got her to another store nearby that same day. Again I can not emphasize enough how much we valued the GREAT customer service shown to us here. At a different major tile store in town my wife couldnt find anyone willing to help her with anything. She asked for help loading tile and she was told they had 93 orders ahead of her and it wouldnt be pulled that day because they only had 2 employees who could help. She was only getting a few cases of tile and there were 4 cashiers standing around with no customers at the time!Pricing at Buy Floors Direct is very competitive with quality tile also.

I had such a great experience at Buy Floors Direct today! I started out looking for tile for a project at Home Depot but stopped by Buy Floors Direct to see what was available. Not only were the prices much more reasonable, but the employees were so knowledgeable about every step of the process and gave great recommendations. I actually ended up going with a totally different plan after talking with Daryl, and I’m so glad I did! Mike was also really helpful and answered all of my questions about renting a wet saw so that when I got to Home Depot I’d know exactly what I needed. I’ll absolutely be going back to see them for any future flooring needs. Highly recommend taking your business here instead of a big chain for a super personalized, affordable, quality experience.

David and the entire staff at Buy Floors Direct were very helpful in selecting the perfect floor for my home. The prices were amazing and believe me I checked around. These guys wont be beat.

They have a good selection, reasonable prices, and very friendly * helpful employees.

Great selection, awesome employees. Mike S. worked with me to pick out tile for my bathroom remodel. He is super knowledgeable, friendly, and helpful. I will definitely go back to Buy Floors Direct for my flooring needs.

We live in Michigan and were looking to purchase additional Shaw vinyl to add to flooring we installed two years ago. Shaw had discontinued the style so I searched online and found it on Buy Floors Direct.I called since they dont offer online ordering and talked with Tim. He was very helpful and super responsive. Within 2 days our flooring had shipped and we received it in less than a week. Jimmy and another man had each followed up with freight costs and shipping information without having to ask for it. That is great customer service in my experience!I highly recommend Buy Floors Direct and would buy from them again.

Great service and help in both of my visits. The team was easy to work with and helped me find what I needed for my remodeling project.

I like BFD, always clean and quiet, good staff. Good prices.

I buy here carpet for new home.. great store and customer service. i recommend people here because it organized with a lot choice . im glad I can have a place to buy floors I know are good. Thanks you for the good service. my team and me appreciate your service.

Lots of options to choose from. Yet they kept getting my orders wrong! Very upset with costumer service

I absolutely love Buy Floors Direct! We came to the store to buy all the flooring for our home. Everyone was so patient with all of our questions. All the salespeople are extremely knowledgeable, helpful, and kind! We were able to get carpet, tile, and vinyl flooring! They have a wonderful selection! The owner, David, is such a great guy! Definitely go here for all your flooring needs!

After a positive carpet purchase experience with Mike a couple of months ago, my wife and I returned for tile for our kitchen and bathrooms. Same great knowledge, products, and price! Best in Nashville!

I came to Buy Floors Direct IN A BIND!!! I needed new carpet in less than a week, and I was STRESSED, not to mention my tight budget. Well, I had no need to worry because Buy Floors Direct on Powell Ave. took excellent care of me. I was greeted with smiling, helpful staff. Daryl helped me pick out beautiful carpet that was in my budget. Christina ordered the flooring and made sure I had everything I needed before my deadline. I was absolutely THRILLED with the customer service, the quality of my product, and the value of my purchase. Two thumbs up, 5 stars, 10s all across the board. Thank you Buy Floors Direct!

Aside from the lowest prices and quality products, Buy Floors Direct has a very knowledgeable and helpful staff. The customer service is unmatched, I wouldnt go anywhere else.

The black guy was very helpful sorry I forgot his name . But he was very informative. About everything we were trying to do. Thanks guy.

Preordered pick up. Was in and out fast and the service was on point friendly and social distancing was practiced

People are nice, but told me two different tiles are same that look a lot different to me and everyone else I have shown them to... Look at pic of two tiles I uploaded... they said they came out of same box and no refund... so, ended up ordering 200sq ft of tile from someone else, all new and matching, and saved $1k, so all turned out well... :)

Sold me two different colors of “white” tile. About 5 pieces were bone. Didn’t notice till after the install. Guess I should’ve paid better attention. Too late now.

Employees were not wearing masks. One at the front said that he did not have to. I informed him that he did and I left. Please let me know when they conform toMetro Nashville guidelines guidelines.

Ive continued to have excellent experience with Buy Floors Direct. They sold me all the tile in my house and stand behind their products. Ive recommended Buy Floors Direct to my friends and theyve been pleased as well. Friendly and knowledgeable staff, great product selection, extremely competitive pricing.

Once I set foot in the store, I was greeted with a smile and a handshake. Not knowing anything about hardwood flooring this was immediately comforting and reassuring. The Customer service rep took their time informing me of everything I needed to know about hardwood floors, then matching me with the right flooring for my budget and type of house. I could have not dreamed of a better experience. Their excellent knowledgeable and personable service and low prices have made me a loyal customer to the point that considering that this was the first hardwood flooring store I went to, I am not even interested in looking at any others. 5 out of 5 stars!

This place seems to have a good selection and the best prices Ive found in Nashville. The final outcome is always who you get to lay the tile. I had my downstairs laid by one tile guy and the upstairs laid by Neal Carter. Neal did a fantastic job. I would use both Neal and Floors Direct again.

We contacted Buy Floors Direct for flooring replacement in our den and kitchen. The selection was quite satisfying. We chose a lovely laminate. An appointment for measuring was set and in no time at all our flooring was installed to our total satisfaction. Rest assured, our next flooring will also come from Buy Floors Direct.

I cant say enough about the great service I received when my condo flooded. After sucking over 25 gallons of water from the carpet, it was still soaked & clear it had to go. Less than FIVE days later, I have beautiful new waterproof floors. Yes, I said WATERPROOF! The staff was so impressive with their knowledge and helped me pick the best option and the price was better than the big home improvement stores. The icing on the cake was how they handled the installation--I was given the name of an installer who brought his crew and got it done in just 2 days. Im a single girl and could have never handled this on my own.THANK YOU BFD--you saved me from a nightmare and also improved the appearance and value of my home. Ill never go anywhere else!!!

The staff is always helpful there and that goes a long way with me.

The nice young lady was very helpful, but alas- nothing worked for my bath.

Absolutely the most affordable carpeting in Nashville. Will help you find great installers, too. Great staff.

I’ve bought flooring at least 7-8 times over the past 10 years from BGD for different homes and several offices. I learned a longtime ago the pricing was always great, but the professional help and just plain good customer service is what really sets BFD apart from their competition. I’ve referred numerous friends and encourage anybody to visit their stores.

Excellent selection and friendly staff assisted with our purchase.

Great selection, great prices, very helpful staff.

My husband and I have a small business and we can do it all, when we are looking for any type of flooring,THIS IS THE PLACE❣️👍🏻The customer service is great and their products are the best and pricing couldnt get any better. Thank you Floor Direct

Stepped foot in here and knew i found the place i was going to use to buy my flooring from. I have been shopping at Lowes and the Home Depot and there was barely anything in stock and the stuff I wanted I had to special order. There are a few things that are special order here but its mostly tile, all the flooring was in stock and they have lots to choose from. The prices are excellent too. The flooring i found here was at least $1.00/sq foot cheaper and it was 2mm thicker than the stuff at Lowes. This is the first place Im going to come to when i remodel my kitchen. Would recommend it to anyone.

Great prices, friendly and helpful service.

Aaron and Chris and everyone in the store are always sooo helpful! Give them a raise!!!

Great prices, good products, usually great service too.

Great service in the beginning but in the morning came to pick up rest of the carpet and the consomer service was terrible!!!! Very rude dont know if they did not get enough of sleep very disappointed on the reaction of the staff!

Excellent service. The owner even came out to say thanks for our business

Great

Lots of nice flooring.