While visiting I stopped In and this place has an awesome selection of hats. The owner and staff were awesome, nice, helpful and super friendly. Highly recommend

Amazing selection and very friendly staff! One of the best local retailers in Nashville!

One of the best hat stores I have every been to and thats saying a lot I travel just to hat shop. Great service andselection.

Love this place my hats arrived in great packaging and service was assume.

⭐️⭐️⭐️⭐️⭐️ The employees are extremely helpful and they have an amazingly large selection of quality hats. The black Cat that naps on the pretty antique yellow couch is a sweetheart 💛. -Happy Hat Hunting! 🎩

Great selection and an incredibly knowledgeable and friendly staff. Whether you are visiting Nashville or have lived here your whole life, hatWRKS should be your go to place for all things hat related!

I just popped into this place for some casual browsing after hearing about it online. I REALLY enjoyed my experience there and was treated so attentively and professionally by the staff, even though I made it clear my intention was only to browse for that trip. I loved all the hats and was so impressed with the quality offered here. I will definitely be back to buy from this place whenever Im ready to purchase a nice hat!Great little place to stop - even if youre just browsing, and its nice to find some locally-owned Nashville businesses that really deserve my hard earned dollar and share my values. ♥️

I’m really surprised to see any negative reviews for hatWRKS!! Literally every time I’ve set foot in the store I was greeted with nothing but professionalism.. I’ve always felt welcomed here, I’ve appreciated the knowledge and perspective offered by the staff, I’m always impressed by their selection, and most importantly I always leave with another beautiful addition to my collection of hats.. The owner, Gigi not only makes hats for some of the most talented and best dressed musicians in the business, but she is also a Music City icon herself.. I’ve appreciated the depth and quality of the conversations that I’ve shared with her in the shop and I always look forward to my next visit.. Thanks for all you do to keep the natives looking fresh!! We love hatWRKS!!!

Very cool! Friendly folk and a nice selection.

Most comprehensive collection of hats to choose from. Friendly, knowledgeable, friendly staff. Great local Nashville find. Even if you don’t need a hat it’s worth a visit!

I have put up with the rudeness of the owner and staff for years now, but now that the building a big political banner is enough for me to scratch them off the list. I felt like I was doing the right thing by spending my hard earned money in a local business, but its honestly not worth it when I know where its going now. Too easy for me to find some place more respectful.

Amazing selection of hats and accessories, staff was very helpful

Plenty of Stetson hats and original made hats. Plenty of hat bands and feathers. Plenty of mirrors. Legendary.

Amazing selection of hats with the ability to size and customize with accents. Definitely worth a visit.

Great selection for men and women! Here are some fun options from my shopping trip.

Extremely helpful and nice staff. They ensure you have what you need, make recommendations if you ask, and just generally leave you to mosey around and try everything on. Love my new hat!

We Have a lot of Awesome Hats from hatWRKS .They have so many to choose from and Make a lot of there Treasures.We will be back for more.

Stopped in here looking for a hat. November 2020, COVID cases spiking in Nashville. Employees all without masks and not socially distant. Customers also without masks and not socially distant. A really uncomfortable experience and not a socially responsible business. Steer clear!

Ordered a hat online, and unfortunately it arrived with some damage. Jeff gave me a bunch of options to get things resolved and made sure I was happy with everything. Awesome customer service!

Very helpful and they helped me with my decision making process. Only bought two, I wish I had more time.

Gage and Steve helped me find just the right hat for me. Very informative, non-pushy, sales people. Huge selection of hats and a relaxed atmosphere. Prices are a little higher than manufacturer but they also carry specialty colors. Will return for my next hat.

Disgusting people

What a lovely shop! Workshop right there and lots of inventory. Lady of the business so helpful and well informed. If it was not for her we would not have bought a hat. We will be back for winter hat. Wear your hat!.

If you want a cowboy hat or cowgirl hat this is where you would go. Hats of all kinds. We each got one!

Unwelcome To CustomersBefore we walked in to the store there are posted rules on the front door about the expected behavior of the customer. We walked in and were lectured by an employee about how to handle the hats. Then a second employee greeted us with the same lecture. More rules of expected customer behavior were posted in various places around the store.We checked this place out weeks before we arrived because we traveled from Texas. We knew we would be making a big purchase of at least two hats.We bought nothing. I do not believe in rewarding poor behavior. The lectures at the beginning of our unpleasant visit were nothing compared to Kurt Cobains unsuccessful little brother who explained the obvious about hats to us, did not listen about what we wanted (he tried to sell us the wrong size because he is a hat expert), he pushed me aside physically to get to the stack of hats we asked about, he took a hat box from my hands, he pulled a box from the bottom of a stack of boxes and they crashed to the floor, and finally, after being lectured about how careless the customers are with the hats, we watched Kurts unsuccessful little brother drop one hat on the floor, Oops, and the hat that we picked to buy, he threw in the box.Everyone should be treated with dignity and respect. My conscience would not let us purchase one thing from this store.

Absolutely the best place for real hat shoppers to go. I loved it and I will definitely be a repeat customer.

This place was amazing! The owner/clerk was so helpful and knowledgeable about her products. I went not fully knowing what I was looking for, but was encouraged to try on and find my fit. They have a large selection of hats and caps. Over all a 5 star experience. Im sure to be back in the future for more purchases!

Never worn a hat before. Went in and had the best experience helping me find what works best for me. The husband even left with one too!

Went in looking for a new style of hat to wear. Ended up getting a wool fedora. The staff was helpful and friendly. Was happy to support this local business. As a plus, they have a store kitty, which was also very friendly.

Very nice environment and very polite and helpful. Will be shopping there in the future.

Great selection! Friendly service! If your looking for a hat check them out!

I really like this place!!

I was on the hunt for a new felt hat and this is the place for hats. I had a few questions and wanted to learn more and they were very knowledgeable and helpful.

I am giving them a 1 star based on their return policy. I bought two hats for new years and liked one more than the other. I wore the hat I like more out and wanted to keep it. I wanted to exchange the hat I did not like but their policy is you can only exchange hats when you purchase them online. The hat I didnt like was in the same condition as I bought it.I should not have spent 500 dollars with this company.Shoppers beware!!!

Cool spot to get a hat. A little pricey but the sales are good and nice selection.

If the only hat shops youve seen sell baseball style hats or cowboy hats, you are in for a treat. This is an old world hatter, making felt hats by hand, right in the shop. They also stock hundreds of different styles and price ranges, from relatively inexpensive kids hats to top brands and their own bespoke creations. Favorite of working musicians, and others who appreciate quality headwear. The staff is knowledgeable, if a little quirky.

I came in to town to visit and friend and we were greeted at the entrance of the store by the owner with nothing but rules and negativity. She treated us like we were a group of broke teenage girls and was beyond rude to us, when in reality we are in our mid 30s. The only way to really express how rude she was is by comparing it to the scene in Pretty Woman when Julia Roberts was trying to shop on Rodeo Drive. My friend found a hat she loved and was ready to buy it but quickly changed her mind after how the OWNER treated her. We will NEVER be back to this establishment.

Selection was spectacular and the service was kind and helpful. Pricey but it is true; you get what you pay for. The quality is first rate.

My wife and I visited this store just yesterday and we were met with great yet relaxed customer service-right up our alley. We didn’t encounter any of the negativity aforementioned in the lesser quality reviews. Both sales guys were really helpful, but also let us roam around unleashed. Gigi greeted us with a smile and was really polite.This is a custom hat store that also carries some big brands. If complaining about the cost on a $500 custom hand made hat is your issue, try sitting down and making one-you’ll probably let it go for somewhere in that same ballpark.

I have been eating to check out this store for months. Finally had time to go in and I was not disappointed. Amazing selection and inventory. Got to meet the owner, GG, and she helped me tremendously with the type and fitting of the hats. Left there with a gorgeous Stetson. Will definitely return for another purchase.

Amazing selections of hats. I walked in with friends because some of the people I am not really a hat guy. I tried a bunch on and we laughed a bit. The staff helped me out with a few but nothing really was me. As we were leaving I tried one more and now i am a hat guy. Great place, good people and you can find the right hat for anyone.

Apparently they dont need business. I was looking to buy several hats as gifts and called to verify they would be open till 6 as their website stated. I called at 4:15 and stated that it would take me 40 minutes to get there from Murfreesboro and that I was on my way. This still puts me there an hour before closing. She said, No, come tomorrow. Were going to close early. I told her that tomorrow wouldnt work. I needed to purchase gifts. She just shrugged it off and said whatever. Thank goodness I called and didnt drive 40 minutes each direction only to find a closed store. Poor operations and attitude!

Awesome service customer service and great hats! hatWRKS aims to please. It was my first purchase from them and will not be my last. Ill be going back in several weeks and buy another awesome hat! Need a hat... go see hatWRKS!!!!!

I would give this place a negative star rating If I could.... the tall guy that works here has NO idea about customer service when they leave things out of your bag and you call them on it they give you the run around and treat you like your a lying theif.... Never again will I or anyone I know set foot in this shop.....

After hearing a lot of good things from friends about hatWRKS, I went by to check it out a couple of weeks ago. I was blown away by the selection of hats. After trying on several different styles and makes of hats, I settled on an Akubra. The customer service was great. If you are looking for a quality hat, this is the best place in Nashville.

Very nice place. Friendly staff and plenty to choose from. Bought my first Stetson here. Cool store...

High dollar for sure but with great quality comes great cost

Has a very good selection of all type of hats.

I wasnt a hat guy but, the staff at hatWRKS put me in a hat I love that looks great on me! The inventory is staggering and the staff is very knowledgeable. Theyll put the right lid on your dome!

Ive purchased several Newsboy caps from Hatwrks and they have been super every time. Just recently I purchased a cap and realized later it was the wrong size. I took it back the next day as I had purchased it (unworn) and they gladly exchanged it.

Im not a hat person but ventured into Hatwrks with a friend. I was surprised to see the huge variety of hats and such a beautiful/fun/funky shop. The owner was there making hats behind the counter while other staff recommended hats that I never would have tried on otherwise. I left with a hat and plan to return for more...great experience, highly recommended...go check it out!

I never knew about hatWRKS until I discovered it online trying to find the Stetson Open Road. There are a few trusted places in NYC that specialize in hats but quantities were limited at the time. Needless to say I been to Nashville, but never knew about hatWRKS until I found the store online now. I called and spoke to GiGi, and she was so pleasant and maintained the highest level of customer service. I was very excited when the hat arrived, but also anxious and nervous at the same time. Its an expensive hat, and I worried about the hat being damaged during shipping and handling. The hat was perfectly packed into the hat box and (what I appreciated most!) covered with a clear plastic bag to provide insulation and also serve as a protective layer so nothing can damage or stain the hat! I am very pleased with my hat, and overall the level of customer service, down to the shipping and packing. Thank you, Gigi and the entire hatWRKS family. I look forward to coming by and checking out the store in person when Im back in Nashville!

GiGi has a nasty attitude. Perhaps she needs to get out of the customer service/retail business.

I really wanted to like this place, but from the moment we entered, my wife and I were bombarded with the rules of how to conduct ourselves touching the hats and the smug attitude of the employees. Very unwelcoming.Yet, I still wished to explore and even chose several hats for purchase. However, we grew quite weary of the authoritative employee helping us. I have dozens of hats older than this kid, and hes telling me how to size hats? No, Im not inserting weather-stripping foam into an oversized hat to make it fit just so you can make a sale. If he knows so much about hats, than he should know how to choose one for himself to match his body type and head shape---he looked like a park ranger PEZ dispenser.After this same guy jerked a hat box out of my wifes hand (we werent supposed to be touching it), we promptly left, leaving several hats on the counter that I had set aside for purchase.From our experience, and from reading the other reviews, Im getting that this company works better with custom orders (online, not face-to-face) or strictly entertaining the tourists. Any person who knows even the slightest information about hats will be insulted, bullied, and belittled.

Nice selection if you can find what you want

Amazing place, run by the most amazing people on earth.

I have been coming in this store years now and I love the selection hatWRKS has. I could spend hours in that place! Staff was fun and helpful!! Cant wait to go back!!!

Fantastic hat shop. Excellent selection of hats from Stetsons to custom-made beaver felt (Panama, fancy ladies hats, ball caps, etc.). Staff is very helpful and friendly, and worked with me until I found the perfect hat with the perfect fit.

Helped me pick an awesome hat in a new style. Large place with a big selection, few brands, but still a lot of variety. Prices are not cheap, but service is good and store is large in a great downtown location!

Very cool pricy hats .

Great service and selection!! Bought hat for the Derby in May. Stege was extremely helpful.

This hat store was beautiful and I did find a great hat, however the manager or owner had apparently taken the iPad when she left for the day so the employee had to check us out old school style with a hand written reciept. It was fine, just a slow process, which was a bummer since she was alone and had a bit of a last minute rush the hour before they closed. Also, many (maybe all) of their custom hats did not have prices. I spent a great deal of time picking out a hat only to find out it was $500. I wasnt wanting to spend that much so I went with a different hat but it was a bit of a buzz kill.

I called today about a gift card. I was told to come before they close at 5pm. I arrived at 3:30pm and they are closed. I certainly hope it was not a family emergency but otherwise this is no way to do business.

Really large selection of nice hats for all occasions

I arrived at Hatwrks 30 minutes early. They opened early to let me shop. They have a great selection and are very courteous. This will be the only place I buy hats from.

If youre a hat person then this is a must! Probably the best custom hat maker in the South!! Also plenty of name brands (Stetson, Bailey, Christies, etc.) if you need something on the fly.

This used to be one of my favorite hat shops in the country - it is quickly becoming a retail shop for people who want a trendy hat - I have a extensive hat collection and wear a hat daily - I used to be able to get custom work done here on a hat when I purchased it - now they will not customize any longer - it would seem it is quickly become ing just another hat shop like Goorin brothers - staffed by people lightly educated in the art of wearing a hat not catering to the gentleman that wears a hat properly ! So sad to see it trending this direction - I shall have to find another old school hattier somewhere else !

Found the perfect hat with Gigi s help in seconds flat!! I love my new hat Gigi.

Vast selection of hats and accessories, great staff, best selection of hats in town.

Amazing selection. Knowledgeable and helpful.

Great selection of hats, friendly and helpful staff.

I bought a facinator. It is perfect.

Great shop! Every type of hat youd want .

The service that I received wasnt the best. The hours that are stated on the website are false and owners arent the nicest people. Their hats are very disappointing and over priced. There are many hat shops around the area that are much better.

Super unique hat joint. Hats made in shop

Came in wanting a certain hat style and because what i ended up liking (size,shape,color) would need to be ordered. Instead of choosing a color she had in stock she had little to do with me. Not even offering simular shapes...... just done with me and off she wentWhen asking questions about other styles etc I was an inconvenience.

The only place to get a hat in Nashville for the ones who know. Stop there first before you go anywhere and you will aquire MANY Americanas. Shops downtown might be cheaper, but they wont have the selection of fine fur felt that hatwrks has to offer. WHERE THE PROS GO

Great customer service, very knowledgeable and helpful as well! I really enjoyed my experience and hope to visit soon!

I needed a hat ergently to complete my Cornal Sanders cosplay for a wedding I was attending the next day. The hours on the website say it closes at 6:00 so I rushed there and on my rush I called to see if I could come in quickly and turns out they closed at 5:45. I’m heart broken.

Staff was very helpful and knowledgeable.

Very cool place!

Garbage products. Close too early for comfort. Really just an unpleasant experience.

Great selection. They also do minor repairs. Good little shop.

Loved every minute I was there.

Amazing hat store. Largest Ive ever seen.

The best hat store in town!.. Some items are pricey but they typically have something in every price point.

Lots of selection and friendly staff

Nice selection of mostly mens hats. Not too much for women.

Best place hands down for hats and character.

Excellent customer service and selection. I had never bought a fancy hat before and they helped me pick one out.

Great hats but prices high

Very nice staff with great knowledge about hats

What cool place owner super helpful!

For the products, we would give hatsWRKS five stars, but for customer service/customer relations of minority clients, we would give no stars.My husband, Alan and I visited hatWRKS, Friday, April 22, 2016. My husband was looking for a few summer hats and I wanted to purchase a hat for Sunday service. Having tried on a few, I asked the sales person, Gigi Gaskins, if they had hat boxes. She abruptly said no, but the young male salesperson, whose name I did not get, informed me that the store indeed has hat boxes and pointed me to the location. As we were making our final decisions regarding what hats and how many to purchase, I asked Ms. Gaskin was she the owner? Her response was, Yes. Then I asked, if there was a problem (because she had been somewhat discourteous and we were thinking of purchasing a few hats)? Ms. Gaskins said, Do what you need to do. I said. We would and her reply was, Just leave. Hard to believe but true.My husband, a working professional and I, a retired college professor both African American, 66 and 65 years old . We have lived through the Civil Rights movement in Memphis, TN. We have lived in other cities, such as New York City; Buffalo, NY; Madison, WI; and Omaha, NE and the list is too extensive for the cites and countries that we have visited. Now, living in Nashville for eleven years, we support a variety of small businesses, but never have we been asked to leave a store or treated with such disrespect. What was so shocking and mind blowing was Ms. Gaskins abrupt and abrasive attitude especially as the business owner. Was it because we are African American that our business was not wanted?Be assured that we will never enter Ms. Gaskins establishment again. We will certainly forewarn our friends, neighbors, and associates that they may encounter the same experience, especially if they are a minority/African American.Alan and Kathlyn Kirkwood

Gage was very kind and helpful!

Be warned!! Cannot return hats once purchased! Also, all of their custom hats are Nick Fouquet rip-offs. Rude customer service and no consistent hours. Ill get my hats from Whites Mercantile or California from now on.

Dont have actual hours listed, came on a Tuesday to a note on the door they were out to lunch. Surprised they do any business at all

Dont grab the top of hats here. Great selection.

Ugly hats

Great customer service!