I have only been there once for an oil change it was a pleasant day at the dealership thet explained what being done to my car very well and answer my questions that I had .I highly recommend asking for David Lopez he takes the time to go over things after the work gets done on your car he was very nice sometimes you go to the same place because you like the service you receive I would love to have the chance to talk to him about the Nissan brand he is very helpful and seems to enjoy his job.

I recently took my car there for servicing and Mr. Sanmaniego was awesome he was very helpful and honest.

I was very impressed with the staff friendliness, the prices, and the overall experience. I am especially impressed with the technology of the buying experience. The video- and written-tutorials showing the features of my vehicle was really fun, and helped me learn some things I wouldnt have known to ask about!

Marcos kell was excellent, his customer service was the best.

The service was superb and the work was completed very quickly.

David Lopez and Mark Wilson were awesome to deal with. I had some concerns after my estimate, both spent a decent amount of time with me and we resolved the issue. I greatly appreciate the time they spent with me.

Service advisors are great and friendly! Everything was communicated and overall a great experience. I usually go to chula vista on my day off as that’s closer but my work is by this National city location so I dropped it off and it was perfect. Worked out well.

Isaí was absolutely amazing in helping find the car that fit me and my budget. He answered all my questions via text, over phone and in person on a timely manner.I am in love with my brand new Nissan Kicks!

Very satisfied with service advisor, helpful and kind.

Fernando was awesome! Not too pushy, Mr. Ting was also very nice, great convo and worked with me really well on an interest rate! I was very pleased with the friendliness and service, especially for my first new car.

My service advisor, Antonio was awesome. Extremely outgoing, prompt and efficient. Prices are a little high, but it’s the dealer, it expected.

Sales person Christian made the call for me to come in the next morning. Just to see if I would like to trade in my kicks. After many hours finally I came out with a new car. Thank you Christian if it wasnt for that call I most likely wouldnt trade in my old car love my new rogue 2021. Thank you to all that made it possible for me to come out with a new vehicle.

Well I went in for a oil change and found out I needed my transmission fixed, thank god I had extended warranty for coverage. Only ended up paying for oil change and new battery out of pocket. The dealer that helped me was very nice and on top of everything.

I had some recalls on my car so I took it to the dealership. I had a bunch of other random issues that I decided to have them look at while I was there. The customer service associate David Lopez was excellent and made the experience 5 stars. He was friendly and kept me informed throughout the process. He provided terrific customer service that is hard to find these days.

They will change the part at no fee but I have to wait until they get the part in. What a waste of my time having to go back again and again and having to be without a vehicle all because they messed up!

Outstanding and Speedy. Raphael was great. He is always great!

Carlos made car maintenance so easy. He explained all the options available to me so that I was able to make an informed choice. I got a great deal and I not worrying about my car feels amazing.

Victor was phenomenal. Very pleased with his customer service!

Wait time even with an appointment was 2 hours for a simple oil change ☹

Saul was very professional, relaxed and made me feel at home and comfortable purchasing the vehicle the same day it arrived at the dealership!

Rafael Osorio our service representative was absolutely amazing. We had him service our vehicle also in January. The greatest thing is he still remembered us when he helped service our car in 2013. That’s impressive.He is amazing and professional. He makes you feel like family and he breaks things down to you. The technicians and mechanics were amazing. Staff is just so pleasant and warm.

First time trying this location and I was very pleased, place was clean and staff was very nice and polite

Mossy national city was the only dealership to offer me what I want at the price I want. They were also the only dealership to not have add on in there msrp. They were up front with there pricing not trying to lie

I was very concerned at first that no one knew what was wrong with my LEAF. But, I was finally diagnosed and fixed.I must admit, the use of a call center is disturbing..

I’m so happy everything is fine, the personal is very nice and professional the man from the desk very professional

Very good service, the crew was nice and Victor Maldonado was fantastic with me also Jose and Fernando. Great people there.

1) They told me they were going to wash the car and fill it up with gas. When I went to pick up the car it was not washed, because it looked dusty and there was less than a quarter tank of gas. 2) I Purchased a car and a Sunday and they were pressuring me to add the car to my auto insurance and take the car off the lot. Knew I would have to call my insurance on Monday since they were closed on Sundays. I also explain to the gentleman that I used to work at the insurance company that I carry for my vehicles and then I have to go through a different department when changing things on my policy. He was not listening and he kept insisting that I go have lunch and go home get online and add the vehicle onto my car but still he was not listening to what I was saying. The vehicle was not coming home with me that day.

Brandon was very courteous he explains how long it would be for them to do the maintenance work on the carHe also read from the sheet explains the work. is needed for attention to be taken care of if, I didnt take care of the armrest it would start interfering with locking of the doors, etcHe was very professional I told me a couple of things I needed to take of that was on the sheetI appreciate his professional, words by telling me what I needed to take care of the solutions to the problem with my NissanI told the other Nissan didnt tell me anything

When I dropped off my car for a simple oil change and tire rotation I was not thinking I would have to call back next day multiple times trying to reach Henry who works on the service side to check if my car was ready for pick up Henry need more training in customer satisfaction very disappointed in the level of service I have received here all while still waiting for a call back obviously customer service is not at top of the list Henry’s list. I didn’t expect to fight to get my car back for a simple oil change please do not go to Henry worst rep ever.

They didn’t wash the car for a really long time.

While on vacation, my transmission on my truck went out. I was able to limp my way to Mossy Nissan in Chula Vista. Henry Samaniego, the Service Advisor, was extremely helpful when we came into the Service Center. He was able to identify by text all the repairs that were required and how much it would cost. He was able to help point us out on how to get back to our RV trailer with no issues. He was able to let me access my vehicle in the storage area to remove items I needed in order for my rental tow vehicle to be able to pull my travel trailer back to AZ. He kept me apprised of the status of my vehicle repairs while I was back at home in AZ and the repairs were completed exactly when we needed to pick it up and at the price that was originally indicated. There were no hidden surprises. If I could give him 6 out of 5 stars, I would! I would highly recommend him and his staff should you have a Nissan in need of repair in the San Diego area!

Are you mentally prepared for the terrible after-sales service? My Nissan is still in the warranty period, and there is an engine oil leakage problem. The key point is that they will not repair you for such a large quality problem, but will perfunct you, as long as your car is If you can run, they say there is no problem with the car, but if you see the leak, they just dont care. They will also use various excuses to sell you unnecessary expensive accessories and packages, so be careful! I checked, in San Diego, Mossy Nissan has monopolized the after-sales service of Nissan cars in this area. So they dont care how you feel. Because automakers sales and after-sales services can only be completed by regional agents, and regional agents are the bosses who invest in the establishment of regional sales stores and after-sales services. Therefore, automakers will not offend regional agents. So if you want to choose Nissan, you have to be mentally prepared for bad after-sales service, at least, in the San Diego area. When I raised the engine oil leak for the second time, they told me that they would check it, but they actually drove my car into a corner and made me wait in the lounge for 3 hours. Maybe this is revenge for asking me questions. I asked them and they said someone was checking, but they were actually lying. I didnt see my car in the repair shop, so I walked around and accidentally saw my car in the corner. It turns out that they can lie to you. Are you mentally prepared? My picture shows that oil leakage at the junction of the engine block will result in reduced power, increased fuel consumption, and even spontaneous combustion during driving. I am really worried. Of course, after the warranty period, the repair cost will not be less than $3,000.It’s been almost a month since my comment was posted. Today you replied that you want to talk to me about this matter and left the phone. I don’t think it’s necessary, because you left my car in the corner and let me wait for 3 hours in the lounge. Your after-sales manager looked at me and laughed there, maybe laughing at how stupid I was. . Do you think it is necessary to talk about it? In addition, my car has been disposed of.

Awesome experience buying my Sentra!!Jake McElroy is the absolute best!! Always goes above & beyond. So grateful for his time & help choosing a car. Our sales guy Sergio was also extremely helpful & did a great job helping us & answering any questions we had.

Upon arrival at Mossy Nissan in National City, I first encountered Andy, a young new associate, who soon proved friendly, articulate, and bright. Right away, he listened to me and understood that I knew what I was looking for. Even after Andy introduced me to a senior team member/leader, Oscar, he was never far away and eager to share his observations; he had recently test driven all models offered at National City Nissan, and he gave solid feedback on the features that I was interested in. You can sense that he is already a good addition to the team!Right away, Oscar made me feel that he was working for me. He listened as I outlined what I was looking for, and what wouldn’t work for me. It was perfect! Within a few minutes, Oscar toured me through a selection of vehicles that were consistent with what I wanted. He then opened and started each of them, and I test-drove several of them. Once I narrowed it down to a few cars, Oscar took the time to show me where each of my choices fell, in terms of financing. My first choice was a bit beyond my reach, and I could only get the tips of my fingers around my second choice. However, Oscar made it possible to put my second choice firmly into my grasp. Oscar knows what it means to have a great car buying experience, and I believe that is what his objective is…to help a customer be excited about buying and owning a new car.The financial officer, Jeremey, is very sharp, and he is excellent in explaining potentially ambiguous details in a way that simplifies the closing process. I would typically expect a flurry of numbers, options, and add-ons to the hurled, but Jeremy does not do that. His approach seemed more directed towards how he could best facilitate my credit and financial status through my purchase. He was not just considering my monthly payments and credit status, he was also thinking about my purchase of an automobile as an investment! I left feeling very confident about my investment.Suffice it to say, the entire team worked for me (it helped that I had a good idea of what I wanted). I laid down a line, in terms of monthly payment. They made it happen! I left there feeling completely satisfied and excited because of these people, they understand what that feeling means to a customer. They made me feel like I was working with humans-being, not just humans-doing!One last thing… I totally enjoyed the diverse and eclectic mix of personalities! It instills a “family” feeling.

Everyone is always very professional and helpful. You expect that from sales because they want you to buy something. But this extends to after the sale and service department too. Always a pleasure dealing with Mossy Nissan in National City.

I come here to get parts for my Xterra or find out what I need. Its overpriced like most dealerships but everyone is always so friendly and helpful.

Henry was very helpful and explained all the services that they would perform on my vehicle. When I called Nissan back with a question, Henry explained everything to me and was very professional

David Lopez was very helpful and friendly

Victor Maldonado gave me a supergood service. Im a happy customer at Mossy Nissan

David Lopez was my service advisor, he was very cordial, kept me informed regarding the service on my vehicle. Definitely a 10+ service. Thank you

Very helpful and very good customer service

This was the third car I purchased, in the same week. I came back to Mossy Nissan National City because of Alex Pena, Jeremy, Al, and Vince. They are spot on and knew how valuable my time was.

Experience is with the service center. Dangerous and reckless, I received a letter about a recall on my Nissan about its automatic break sensor. I stopped by to get it check it out and they looked at my VIN and said I was good to go. A few days later my vehicles automatic breaks engaged and was almost rear-ended. I then brought it to El Cajon and they looked at my vin and notified e that my vehicle was involved with the recall and took it in right away. LAZY service center almost got me into an accident. CHOOSE ANOTHER MOSSY NISSAN.

Always clean, always friendly, always helpful

Leased a electric Fiat from them. When it was time to return they told us they were no longer affiliated with Chrysler. When we asked what were we suppose to do with the vehicle they suggested we call Better Business Bureau. Not sure how that would help us. Talked to Chrysler several times they even went as far to suggest we store it in our garage. Our lease is up and the car is sitting in our driveway.

The customer service at National City Mossy was outstanding. Received my tenting for my vehicle in a timely manner. Francisco set the appointment up and sold me the car. Did a phenomenal job. Caesar handled the tenting and made sure the job was done correctly. Appreciate these guys. .

The folks at Nissan in National City have no interest in paying me the 50$ gift card promised fir taking a test drive. I have repeatedly texted, talked to and sent emails to Sergio Aranda, the salesman who processed my application all for nothing.If this is an example of service before the sale, think what the results would be after I bought the Nissan.50$ is not a lot of money, but they made the offer. So much for looking after the customer s interest.Also, the other Mossy dealerships provided a quote, over text, on an exact new Nissan, fir $1700 less.Don’t buy a thing unless you check with the other Mossy Nissan dealerships sprinkled around the San Diego area. Well worth the drive.

Antonio Barajas was. Great to work with

I was assisted by David Lopez, he made everything so easy by being detailed with the information he was giving me. He was very professional and super patient with all the questions I asked. Which made me feel comfortable asking everything I needed to ask. Thank you David !

The staff was courteous, the person helping me out with the car Alex was great. He really knew what he was talking about when he was explaining to me all the different options of the car. He made us feel relaxed and comfortable. Definitely a good experience and would recommend people to come to this dealership.

Maintenance was behind schedule... Nissan informed me of all of the upcoming (NEEDED) maintenance my vehicle requires to keep running smoothly and effectively.

Great first time buying experience, the sales team did everything they could to get me the best rate possible and even surpassed my expectations.

The service advisor was extremely helpful, and when there was an issue he made sure I understood everything and even got me a car to use over night. In addition, he helped me located some features in the car which I greatly appreciated. He did a great job!

Toño is The Chido One

Had CVT replaced under warranty which was great, however the vehicle was returned to us with the Check engine light on. CESAR MARTINEZ was the service advisor employee handling this issue. He advised us that the check engine light was on because the vehicles computer needed an update similar to a modern smart phone, and tried to charge us for this said update. I spoke with the shop Forman, he told me no such update exists and the light is on for another reason. CESAR MARTINEZ AT MOSSY NISSAN NATIONAL CITY SERVICE CENTER WILL LIE TO YOU TO GET YOUR MONEY!

It was awesome, very good service, very knowledgeable staff. Always a great experience.

Made an appointment at 7am, 3 hours have gone by and my car was still not next. What’s the point of making an appointment if you’re going to be waiting the entire day? People who entered after me had already got their car serviced back and left. Will never come back here again, WASTE OF TIME!!!

This place is awesome beyond words....

Im going to be very honest. I had an appointment at 8:00 am I arrived before the time and the car was delivered to me at 10:20 am. I think it was a long time waiting to just change the grill. The staff was nice but the wait was long and you dont want to go back.

Thank you for you service sales department david soltero give us a good deal on a SUV we buy and financial services give us a lot of information 👍👍

Quick and simple process love my new car

My 30,000 mile check-up was efficient, and the price was great! My service advisor was Anthony Rodriguez. I appreciate his outstanding customer service and expert advice. Mossy Nissan Service Department provides the best customer amenities and a rewarding experience. “Bravo Zulu”!

I went to the Mossy collision center on my own. I honestly wish I had listened to my gut and driven to the other shop I had in mind. There is bubbles in the paint they said was from dust and rocks. The receptionist has a bad attitude and sounded frustrated while I was there in person all 3 times and also answering the phones. Very unpleasant. Her alone will be a reason I do not return. Plus the almost 3000 grand between my insurance and my deductible for bubbles to be left in the paint from dirt and rocks. Do you not clean the area prior to painting and glossing or even if it was just gloss do you like no clean that. I was told that part of my vehicle would look just as good or better than when I purchased. I didnt have bubbles in my original paint job. Then some residue was left on the right side of my headlight problem was on the left side not the right. I called asked what to use to remove it and was told to bring the vehicle in. Hell no... I was so unimpressed with the service and response. I told them my car was a mess. Which it was, not going to lie they barely vacuumed it. Even that was done half way to use better words. I will never ever go back there.

I always have a great experience here. Cesar is always clear and courteous. Will keep coming back to get my car serviced here.

Great customer service! They dont try to sale you anything you dont need. They provide you with the best service. Waiting area always clean. Very professional and friendly staff.

Been coming to this Nissan dealership for a few years... I have been disappointed in the past, but hoping this time is different. I dont know if its the service rep or service technician. But I just want my heater to work, so my kids arent freezing when we go to the snow.

I only went to change the oil and filter and rotation of the tires. I was only there for about an hour and that was great because I thought it would be longer.

Good customer service esp.Antonio Barajas..

When I look under my hood saw a big difference. I was there only for a oil change good job

Follow up for a new purchase. Great experience!

Friendly staff, fast service, detailed diagnostics of my car and its needs. Staff was following covid guidelines, very much appreciated during this time.

The man I had (ese or esie) was the best ever!! I loved his customer service very great will definitely come again to buy a car from him! Thanks again

As always everyone was cordial and friendly, Mr Rafael Osio was excellent in his service and advise.

Got a car 2018 I paid 1500 down and the car keeps breaking down yes it’s still under warranty but that will be expired soon and the car has had multiple issues lemony car I’m not likely to recommend mossy Nissan to be honest bad experience and. Still hasn’t resolved my issues.

Great customer service

Great experience with Mike Obeso and his salesperson, Saul. Thank you for the great experience, my dad is very happy.

Excellent Alex Pena, very professional salesperson

Thank you to Victor Maldonado, all time he was in communication with me.

Excellent customer service. A pleasant experience from start to finish, even had my new truck detailed and delivered to my home with a full tank of gas. Way to go Mossy. And a special thanks to Jake McElroy for the personal service.

Experience a easy no hassle car buying experience at this Nissan dealership. Alex Peña has the best patience, easy to talk to and knowledge about cars. He hears your requests and expectations closely and will work with you to make sure you are completely satisifed with the Nissan youre looking for. He will make sure you are happy. I highly recommend finding Alex as he will do best to fit you into a nice car and that it will meet your budget. Enjoy free coffee and watch TV in their lobby, bathroom, clean location, vehicle brochures and test drives with ease while your Nissan is serviced. Customer service is excellent here. Bilingual staff and they explain in detail everything and are honest.

Henry Samaniego the best advisor you guys have

Henry was a great service advisor

Antonio washed and cleaned my car after the car repaired and he was very polite.

Antonios B was phenomenal to work with!

Great experience from service department. Quick and knowledgeable, very Professional. Will return and recommend to friends.

The team were so helpful and made the process easy!

Customers service helper Ceasar isvery professional, well manner and highly knowledgeable at his job. He is not pushy when selling a services that my car needed at the time. He gave me time to make a decision on what order that my car needed. He understands that sometimes people do not not have money to fix all that is needed in my vehicle. He executed excellent services and I will recommend my family and friends when needing a new car or services on their vehicle. Great Job Ceasar I had a pleasant visit at Mossy Nissan dealership. Please promote him or give him BIG RAISE, especially during this COVID 19 crisis. Thank you Ceasar for making my visit pleasant.

Mossy Nissan in National City has been servicing our Nissan autos for years and provide good value. Especially the oil change pre-pays, which save us money, and includes a free car wash. Service advisors are good and dont push unneeded repairs. If anything is not done correctly, service dept will fix it at no charge. Usually, everything is done correctly the first time. All in all good value for service.

Always helpful friendly and efficiently

Customer service was great!

Great customer service 👏

Rafael Osio is who I reccomend speaking to. This is the second time he has helped me fix my vehicle and made recommendations based on my budget and the amount of time it would take. I started off telling him my budget and he helped me picked what I should do first, second, etc. And I have completely fixed my vehicle so far. Definitely recommend Rafael Osio.

Henry Samaniego was very rude while assisting me over text. I ended up rejecting all of the recommended services, and when I would call Service to see if my vehicle was ready for pick up they did not know if my car was ready even if it wasn’t going to be worked on. I had to call twice since the first time I called they had no answer, then I called again and said I would receive a call within 15 minutes and I did not receive it. So after two hours of waiting I decided to go to the dealership and they said they did not know the status of my car. In like 10 minutes they figured it out and realized it was ready for pick up but could not find my keys. After looking for them for a while I was finally able to take my car home. Horrible experience at this dealership.

Customer service is exceptional. The service representative, Manuel (Manny) was nice and courteous throughout our visit. He texted and called to keep me up to date with how my vehicle service was going. I definitely will do business for my service commitments for my vehicles going forward.

Antonio Barajas always takes excellent care of us!! thank you 😊

I asked hope much they change me to change my AC refill. The guy informed and said I dont know you need to speak to parts and services which most likely charge you $199 just to check. After that he didnt even try to help me out or try to see what was going on with vehicle. He said he didnt have time.

Alfredo was really nice and helpful, he took the time to find us what we needed. Finance manager Al Akbar went the extra mile to find us the best APR% for the loan. I really appreciate how nice and helpful they were.

My experience was great. The employes there are really welcoming and adapt to your needs to help you find the perfect car for you. They are really nice and for sure made my first experience buying a car great and pleasant.

Like my two previous experience excellent service by Saul Garciahighly recommend to family and friends the national City Mossy Nissan dealership. Thanks you!!!

Just purchased brand new Pathfinder from this dealership, the whole process was easy. Got a great price for my trade in, got great price on the pathfinder and low interest rate for 72 months.Most importantly, team at this dealership was awesome.