Great people! Highly recommend. Had the hard to find part that I needed in stock

Had my GE dishwasher part on hand that no other place did. In and out with a smile. Reasonable prices like online.

Rude and no customer service at this place they rather take a phone call than help a customer Really bad service Now I see why I use the Santee store.

Friendly staff, knowledgeable personnel, helpful people are not found here. Try to skip the woman in her 50’s, she has the worst of all attitudes

Called in a part that was only in National City and even had the guy on the phone describe it to me to make sure it was the right part. I paid for it over the phone and had my wife pick up cuz she works nearby and they gave her the wrong part. Now I had to drive back to National City from east county to swap parts and the dog and pony show there were telling me they don’t have that part in stock and they don’t even have it in any of their stores. I had to tell them that I bought the last one and it would show out of stock after that, then told them it was there somewhere and they need to find it. They found it, gave it to me and didn’t even get an apology. I should’ve gotten the part from Amazon, where it was $10 cheaper. Thought I’d get it faster and buy local at same time, never doing that again. Never buying from here again.

So very friendly and helpful. I was so glad they had the part I needed.

Great place. Extremely helpful! Neighborhood store.

It is a small place and some times they dont have some parts.

Excellent service, great staff

Good food

The sales person dont know what is doing

They didnt seem interested in helping me. Its weird because I loved that place.

Fast service. Excellent Covid-19 protocols

Great friendly, knowledge employees

I bought an oven ignitor yesterday, Friday, August 6, 2020. I thought I purchased the right one but turns out I was one number off on the part number. I came in today, Saturday, August 7, 2020 to return/exchange the part. A tall, older man helped me. I told him what happened, first thing he says is they dont do refunds on oven ignitors. Ok. Fine, Ill eat it but I need the right part. He walked to the end of the counter to talk to another employee then comes back and asks for the right part number. I tell him its almost the same one on the box of the ignitor Im returning (which is on the counter in front of him) but instead of #530393506(6) its #530393506(8). He then proceeds to tell me with attitude, as if Im a 5 year old child, that I need to be sure because hes not going to refund me on the other one. I work for a property management company, I come here often for parts but this specific part was for my oven. I dont need to be talked to like a child because I made a mistake. If you dont do refunds for oven ignitors, then you dont. Id have been fine with keeping the original part I purchased and I did because after scolding me like a child he told me the right part would have to be ordered and would take 3-4 weeks.Greet your customers when they walk in. None of you people ever look up and acknowledge anyone coming through your doors. Its like were bothering you just by coming in. I waited patiently yesterday for almost 30 minutes before anyone helped me and was not once greeted. It makes a difference. If you dont like what you do for a living, quit.

I needed a part for my dishwasher and Kathy helped me on the phone with finding the correct part, taking my credit card and walked to the shipping department, part in hand and mailed it to me same day! Only place for appliance parts in San Diego is APC!

Very helpful if you need parts. Guy in shop very nice

Ive been going to the 8th street in national city location since goah 82 when i was still in the Navy repairing shipmates wives appliances. Keep your minds out of the gutter😄anyways like today the gentleman that assisted me has been there since the early 80s a wealth of knowledge and wisdom i would recommend this place to get the right parts the first time to any D.I.Y..ers

I found this company while looking for a part online. They werent the cheapest, but they were close, local and had it in stock. I came in, waited for a couple minutes while they dealt with a phone customer, told them the part number, and left a couple minutes later with the part. The staff was friendly and helpful. Going in person was nice since I could return the old part immediately, so I didnt need to worry about the core price.

My husband and I had a great experience. Wait time was only 2 minutes. They knew their stuff and ordered our part in a timely manner. They are so friendly and awesome

Very helpful and knowledgeable about part replacement.

MARIO is unknowledgeable and provided very bad service, turned us away without even looking for the brand of our dryer for the part needed, no attempt or intention to help... Second time we came today looking for a part for a dryer, earlier the gentlemen that helped us just asked us to bring the part which we have taken to another store and they have helped us before but didnt have the same one, he told us he cant help us turned us away because the part is broken when thats the part were trying to replace, if you dont want to help people out or if it bothers you to help people you shouldnt work in customer service period. You shouldnt be getting paid to give people attitude.

Always got it! Kinda grumpy but spot on!

Cathy was great very helpful.

Knowledgeable and friendly staff. I shop for all my appliance parts here!

I had a very unpleasant experience trying to buy a small part from this place. I had called ahead and I gave them the name of the part the name and model of the dryer. They told me the part number & gave me a quote over the phone. when I got to the place to get the part and pay for it, it was a different price. I asked why. A man about 60 years old with glasses got defensive and started insulting me telling me that didn’t know what I wanted. I look at him & I told him that as a representative, he should explain to costumers prices accurately, but he continued to argue telling me “next time know what you want” so I told him as a business representative, he shouldn’t be arguing or being rude with customers. I ended up leaving. Another lady that works there, apologized for him.

Sails rep Kenneth said i could bring back the parts if I didnt need it. He never said there would be a 25% Fe, if I brought them back. Its not about the $20. I lost. Its about the principal and customer service and how he lied. Kathy Manager was nice and apologize, but still will never go back. Maybe thats why the store in Chula Vista close. Bad customer service.

Great for DIY repair jobs on appliances. Saved myself 250 doing the fix myself. The fact its been here for as long as I can remember says something.

Only waited for a few minutes. Got the part I came for. The range now working OK. All done before 10:30. Wife happy. Saved at least $70 by doing myself.

The lady inside was so mean didn’t even ask about my part and said we don’t have it

Great place for replacement parts, tools, and great prices .... not in the greatest area but well worth the trip

Good prices and great service. Plus they have a cool assortment of gadgets, Flashlights, grill accessories etc..

A small store. But specialized in appliances. I come here to get products to finish up tasks that needs to be completed. If they dont have what you need, they can place an order and get it within a few days. I prefer coming here compared to Home Depot or Lowes.

These guys are great! They always have the parts you need! When you have a broken refrigerator it good to know this companys name!

I came in the store to buy a replacement part, a thermal cutoff. Turns out the part comes in a kit of two parts, one high limit thermostat and a cutoff fuse. They dont give me both parts just one. I had a repair man come out and he showed me the bag they come and they come together. You always replace both. I didnt know this. They just give me one of the parts, not in a bag. They charge me over $50 for one part and they both sell online for $35 total. Why wouldnt they give me both? They sell them that way on line, thats how the appliance repair man had them. Dont go here.

Fantastic specially the sales rep( ALEX ARANDA ) that help me GOOD ATTITUDE.....

I have bought parts here, very helpful for non-professional trying to do things ourselves.

Quality Poor to fair Appeal Poor to fair Service Poor to fairI called and was told I need to go there to see if they have a part. I figure it is an appliance store so I would just try it. I get there and then they tell me they have to order it and it will take a few weeks. They waste my time and gas. Better to buy stuff online and better help. The guy there was neither nice nor helpful. The price they quoted to buy the part was also expensive.

Very good customer service

I bought a part. Didnt even open the box. I called them 10 minutes later, asking if I can just get an in store credit, because it was the wrong part. I dont even want my money back the answer was no. Very bad customer service, they dont care about their customers. If you want laundry parts call Brooks laundry equipment in San Marcos you get better service and better attitude. I will never go back to the store again. Stay away.

This place is fantastic, they had the parts that I needed and were very helpful. Keep up the good work.

I should have paid attention to the low star rating. Horrible business sense.

This is not an establishment that seems interested in customer service. If you know what youre going in for, youll get your parts at a good price. If youre a civilian with no appliance knowledge, suck it.

Fantastic customer service! Went in with the part I needed for an electric stove and they had it in stock.

Always amazing to go and expect expert help.

Inside of store has just been renovated, all you need for your appliances

Dont park on the side. Nose in, hard to get out in a big vehicle.

Really handy for when you need a part and another place doesnt have it. The staff there are pure professionals at what they do.

Great customer service

Had a little bit of a wait, but the staff is very friendly and knowledgeable.

This the place were you can find anything, good services

New parts, refurbish appliance and new good service representative

Very helpful. Good prices.

Very helpful staff great place for appliances parts

Courteous polite and parts are priced right

Super helpful personal definitely i recommend this place

Staff is slow and rude at times. Helpful either way

The old guy was rude.

Very disappointed they would not return to fix recurring problem after they repaired it, very rude, not helpful.

Exellent,. Thank you guys

If you need a part, this place has it! Lots of off street parking, friendly employees

Very knowledgeable staff.

Previous review submitted in error....disregard. Sorry APC.

If this place doesnt have what you need they will go out there way to find it

Very helpful.

This little hole in the wall place, so to say. Has All Your Major Appliance parts, if not, theyll have for You, very quick. Ive ordered parts, and, YES, WE HAVE THAT IN STOCK . Theyve been in business for Years, so come in, and see for Yourself

Frendly staff...

Very expensive and almost everything is non refundable.

Has what parts you need

To expansive

Always a help

I read the opinions and they did not seem fair. The service is very good, they have practically all the parts you need to repair the refrigerator, heater, etc. They speak Spanish. If they dont have something, they guide you so that you can buy it elsewhere

Very good service

They treated me well and I found what I was looking for

I do not attend the calls

It is good to know where you can buy the parts of my dryer. It is a good place.

Very good place

They lack bilingual staff

Good job guyd