The technician Ray Dixon installed my monitoring system. From the moment he made initial contact until his arrival to my home he demonstrated a professional attitude and was ver patient in answering my questions. He took time to explain what he was doing when I asked him questions. He was very patient and courteous. I appreciate all his help.

Vector security not only has amazing service but completely saved me when no one else would. Devin S. Came out quickly was professional and did a wonderful job. They are a great company that takes great care of you and Devin just takes it to the next level with his customer service and professionalism.

Ray did a excellent job at helping me with getting my service working properly. Thank you so much for your service.

Ray Dixon is an awesome tech he took the time to explain everything step by step on the new equipment he installed! Great customer service

Nick was very polite and prompt. He called me 30 minutes prior to his arrival. I really appreciated that since I don’t work or live at the location. When I met him he introduced himself. He was nicely dressed and represented the company well. He advised me of what our alarm issue was and he got right to work resolving it. He kept me updated on the progress and gave me an update on what the issue was as well as how they had resolved the issue. 5 stars for this young man. He is definitely an asset to Vector!

Ray was amazing, we helpful and knowledgeable!! He took us through every step on the computer and through the app!! Great guy, very professional!! 10 out of 10 for sure.

The technician (Ray) who responded to our service call has been to our house before on numerous occasions. He is always courteous and is very good about explaining the details of what he is doing with regards to our security system. He is good about asking what our needs are and is quick to offer solutions. He was able to troubleshoot the issues that we were having with our system and then he installed two new devices that we had asked about…and he explained, in detail, how the new devices worked and answered any questions that we had.

I had an upgrade done. Devin, the employee from Vector who did the service, did an exceptional job. He explained everything thoroughly and worked hard the entire time at my house. Very respectful young man!

Ray was amazing & super friendly and so helpful. Worked around all the other subs working to get our new business open and made the experience really smooth!

I am very pleased with the service and equipment we received today. Ray, our tech was very courteous and double checked to make sure everything was working properly and in the capacity we needed it to. He took the time to go over everything with me and made sure I understood how everything works. It was a very pleasant experience.

Nicholas was such an amazingtechnician, he went above and beyond. Helped me with stuff completely outside of expectations. Couldnt be more happy with my service.

Ray was very detailed and informative of the whole install process as well as knowledgeable on how the system worked. Explained the working of the system in an easy understandable way.

I was scammed by a someone pretending to be Vector Security and unknowingly changed services. Vector stepped in almost immediately to let me know something was wrong. With an extremely short notice, Vector was able to come right out and fix me right up. Ray was extremely professional and knowledgeable. He performed a quick and satisfactory service. Thank you guys for looking out. I really appreciate it.

Devin Sangwuin, installed 2 motion dectors at our Worship building. He is very professional, completely job in a timely manner. Upon completion of the job, he took the time to ensure everything is working correct and even took the time to explained to me how the new added devices work. Awesome, keep up the good work Devin.

Alarm technician Ray was very professional, thorough and gave us necessary information and instructions how to get the most out the equipment. Alarm system working fine.Pastor Curtis Alexander

Vector was very expeditious in performing the needed upgrades and inspections on our security and fire systems. The technician, Devin, was knowledgeable and professional.

Vectors customer service is awesome! Nick Collier was our Tech and he was very knowledgeable and kept me up to date on what was going on with our repairs. Nick got the job done and had our equipment repaired!

Nicolas Collier. Great service very through in explaining the process and very helpful! Much appreciated.

We had a pretty significant issue with our security system (after someone had messed with our panel) no AC no elevators - not good. Nick came in and worked tirelessly to bring everything back on line, AC/Elevators security system. All of it. He kept me informed of his progress every step of the way.Then! He came back, on his own, to fix some of the underlying issues that had led to the original problem.Couldnt be happier with all that Nick did for us.

Very nice tech, he was quick and got the job done.

This is Justin Devin came to my job and was very helpful with explaining and operating the equipment

Dyan was extremely helpful in advising me and Ray did a great job installing the system and training me on how to use it.

Ray was very helpful and respective with getting my service back working. I really appreciate his service.

I called in for tech support with the Vector App.The problem was resolved. The representative was friendly and helpful, and informative.I was able to resolve my issue, pay bill, got great tipson service and maneuvering the App!

Ray came out to the house on time and got everything working fast. Vector Security is a real home security company and not a cheap, unreliable company like we’ve all had in the past. Their technicians know their stuff, and their business model isn’t based on salespeople making commission off door-to-door sales like their competitors. Definitely recommend.

Ray was amazing. Class act. On time, efficient and very knowledgeable.

Great all around services from providing information on alarm system capabilities, different package deals and maintenance. Our technician Mr. Ray shared exceptional knowledge of our plan and how to use it to its full potential. I would absolutely recommend Vector Security to anyone interested in receiving prompt and competent service for alarm system setup plus in-depth knowledge. Definitely worth it.

Ray did an exceptional job at getting my service back working. Thank you so much

Ray Dixon installed my security system today. Excellent job. Knowledgeable and very polite.Wore his mask and was Covid aware.Very professional!! Would highly recommend.Thank you

Ray was very kind and helpful with getting my system back working properly.Thank you

Devin was very efficient, friendly and professional.

The technician Ray was very prompt as well as efficient. Very knowledgeable. He was done in and out in a very timely manner!I highly recommend this company with 5 stars on customer service.Great job Ray !!!

Thank You for your service today!!!Your Technician has been awesome,he was very informative of what my choices were and he made sure I understood the service that my system could offer me thank you again and as usual I appreciate your help and your accommodation!

Ray was great i appreciated his service

Mr. Ray Dixon was awesome. He has excellent customer service.

Horrible customer service. I was told that my cameras would be under warranty for the period of my 3 year contract. Two years later, I am needing service to my camera system. I called for a service call and I did not receive a response nor a call back. That same night, my vehicle was broken into while my camera system was down. I called again throughout my busy schedule and they told me they would put in a service call. They called me for the service call and they stated that it would be a charge just to go look at it because I did not have warranty. I called Vector security and they stated that I did not have warranty anymore even though they told me my cameras would be covered for 3 years.I call Vector to cancel my service and they offer a free service call and to fix my cameras free of charge so I can stay with Vector and I agree. Then the camera service crew calls telling me that they ALREADY TOLD ME THAT IT WAS GOING TO BE A CHARGE THE LAST TIME I explained to them that Vector had offered a free service call and repairs so if they were going to charge, it would be vector security and they refused. I called Vector Security again to get clarification ONCE AGAIN and now they are stating that I am responsible for the cost even though they offered a free service call and free repair. The lady I was speaking to was very rude and kept interrupting me with I ALREADY TOLD YOU attitude. HORRIBLE CUSTOMER SERVICE. I DO NOT RECOMMEND TO A FIRST TIME HOMEOWNER. I would recommend to go with a home security system you can completely own. NEVER AGAIN.

Ray was very helpful in resolvong all the issues that i had today. Thank you

I had an amazing experience with Vector security. We got everything we wanted and for a reasonable price. The quality of the installation technician Justin Batson was impeccable. Justin went above and beyond to suit my needs. He spent extra time making sure everything was exactly how I needed it, specifically for my business. I appreciate him for being patient with me and walking me through the use of my new system. I would highly recommend him and Vector security for your security needs.

Ray was awesome he did a great job.

I’m a 1st time home owner and Robert was extremely helpful and so patient w me. After getting quotes from several different companies, Vector had the BEST deal and the BEST customer service. Thank you so much to Robert for really helping us and answering all my questions and concerns. Security is such an important aspect to owning a home so definitely make sure you’re getting the best service which is vector!!!

Rayshard was awesome. Very knowledgeable, helpful and friendly! Answered all our questions thoroughly. Great experience. 👍🏻

Ray was great and provided outstanding service.

Technician was very knowledgeable and gracious. All issues were identified and resolved in a timely manner. It was a pleasing experience.

Awesome service great with install & teaching how it worked.

I Love this guy Ray, he came in being good and professional in repairing my cameras, I had a party to prepare for so he did what he do and were out. So I just Thank him very much.

Horrible customer service. Had a lot of problems with the cameras. Robert was no help at all. TRASH COMPANY. If I could give 0 stars I would.

Great customer service. Installation and technician both very professional.

Ray, was awesome

Ray was great

Ray was fantastic! Walked us through every step and left contact info in the case we forget all the provided information!

They take care of their customers. They are more than security!