Internet was fine but when I moved they never properly disconnected my service. I was charged for several months after I moved away from xfinity service area. 6 months later I am still chasing them down for a refund, being promised a refund, and not receiving it. Customer service is impossible to get in touch with a real human and the automated voice isnt programmed to deal with this.

Been without cable,,internet,,and phone been trying to contact them and wont even pick up I understand the weather was bad but I need internet service and they wont respond

Excellent service. Friendly, knowledgeable staff. Exchanged my defective cable box without a hassle. Gave me all the wires and hook-ups, a new remote, free batteries. Awesome!!

There is a new set up and a check in process which made my visit fast and easy. Great customer and swift service!

Amazing service! I had a really bad time in the Allston and Plymouth locations, they admitted to basically cheating me into a plan, broke my phone and told me to leave... After this I went to the New Bedford location and it was like a totally different company! Heather was awesome! She took care of everything, she deserves a raise and a promotion!

Very pleasant experience. All employees were very friendly and helpful.

I was able to save money on my bill while adding more to my plan. ☺

Terrible internet, tv, and phone. Terrible customer service. Terrible company. We are forced to stick with them as they are the only service provider in our area… terrible bunch of clowns

The reason for my recent visit to this center was to complain about poor internet service for over three weeks, must say I was ready to pour out my frustrations on the agent. He scheduled a technician very next day and was more than helpful to my needs. It turns out the main line had water damage, Steve was able to replace it in no time. Both Jose Ramos and Steve was warm, friendly and professional. Im very happy with my overall experience in this center.

Great service. Just need more sales reps. Very busy.

Comcast is way to expensive. There should ne 2 or more cable companies to choose from. This would make rates go down.

Horrible service dish 📡 network has a lot better customer service plus better service

Excellent John was more than helpful

Too busy.. but always good service when we go!! Lower our monthly bill too!!

Nice staff, very efficient.

Having trouble with my phone again.It is the 4 time coming here . Service is great but the phone is a pain in the but

Excellent customer service at this location.

They customized my entertainment so I only pay for what I need. Kinda impressed

The associates were very friendly and they explained everything so you will understand and they took their time so you left the place feeling right.

New Management. New attitude. Im so grateful.

I’ve never had such bad customer service in my life and it doesn’t matter who you get the technician came to my house to replace my bigger box that runs everything,he looked at it said I’m going to my van to get a replacement and never came back so I called and got a even worse response from customer service waited 4 hours and they were rude and didn’t care about my situation at all never got any apology and nothing was fixed or addressed

Quick service with a smile!

Quick experience with no upsells, no hassle, just quick answers and solutions for us. Left with a new modem and no fees. Two thumbs up from me for this location and its knowledgeable staff.

Very easy and quick for changing out old cable boxes. Customer service was helpful and nice.

Best Comcast store I have been to. The people are friendly an good at their job. Great customer service.

They go above and beyond for their customers.

Very efficient. Maintained social distancing. Courteous staff

Very helpful... and efficient

I dont know whats going on with that super quick internet they have but its been over a month and mine has been working properly I think its all smoke and mirrors

Tried to return a phone they sent me. They said I had to get a return label and mail it back. I hate Comcast and Verizon !!

Great fast friendly service

Was in and out within 5 minutes. Picked up my xfinity wifi and tv equipment and went home and set it all up through their app within 30 minutes. Relatively painless.

I hate using the app because it cant solve or answer all the questions I have, so I went to the store. You have to give your phone number so they can txt you when you can come in due to covid-19. The wait wasnt to bad, and once inside everything went smoothly.

I have had my modem reset three times in last three weeks due to shoddy internet service at best. No text or call back-can’t get anyone in person-today they said I would receive a call within thirty minutes-that was two and a half hours ago. Yet an automated call came through with a survey regarding the service I was supposed to receive. Currently looking for another provider. The only reason one star is checked off is b/c I couldn’t post otherwise.

Ready to help and fix any concerns you have from cable to phones

Came the same day to get my cable running again and also connected my CD player!!

I received excellent service from Suzanne on Sept 5. The office was extremely crowded and busy, but this was my only free day I had to go in and discuss my bill. I must say I was pleasantly surprised with how she greeted me. She was so friendly and personable. She asked me questions to find out what was important to me and then looked and showed me the best plan available. Best experience I have ever had at Comcast. 👍🏽👍🏽👍🏽👍🏽👍🏽

Cable good, phone service poor

They didnt know that the equipment that I returned was from my present address. They thought I still had equipment from my old address.I stated that I had returned it long ago.

I was at the store on December 3rd and it was very busy. However, I have to say I was pleasantly surprised with the GREAT service I received from a an employee named Suzanne. I had a lot of questions about my bill and the reason it was always changing. She took the time to look up my account and explain the pro rates on one bill and that someone in the home is ordering/purchasing movies. She then took the time to write the directions down for me on how to put a purchase pin on my cable box, also demonstrated the steps. I often dread going into the Comcast but she made my visit very pleasurable. On another note I went in on Dec 31st to pay my bill. I requested to speak with her and was told she no longer works there. Too bad Comcast you lost a caring, understanding AWESOME employee.

Fast curious and painless, exspecially to my wallet.

Dont work

Fast, efficient, clean & pleasant service. Absolutely the best you can say despite it being a service that charges exorbitant fees for cable television.

15 minutes to closing and the staff still pleasantly smiled and greeted me. I had a crate full of equipment to return and no one glared or complained about needing to close or anything. My every question was answered before I could even think of it. Amazing experience and I cant wait for the next trip to get some phones!

Women at counter was great and cute too

They let us worship the dark Lord satan in the basement.

Paid bill fast ppl nice cheapp phone to buy

The staff were very friendly and even though there were a few people in front of me in line when I got there, I didn’t have a long wait. I returned my old cable box, got all the paperwork I needed, and had a few questions answered in less than 10 minutes. Best part? While I was waiting in the Customer Service line, one of the salesmen helped me out since he was free at that moment. He didn’t just look at me and make me wait because it “wasn’t his job” like so many other people do at other places.

The Visit Was Pleasant and The Service Very Professional As It Should, Im Very Pleased..

Cant stand going there

Deanne was a pleasure to do business with. She is at the New Bedford branch. Very professional and personal.

I wish I could give this place zero stars. I went there the other day to swap equipment as I was told to do so by the person on the phone. It was 5:30pm and I could not find a spot to park and when I got in the line was out the door. Every person that was working was helping a customer with the cell phone. I have been in here at this hour before and there are usually 2 girls that get the line moving. I did not see them. When I asked the girl at the front desk about them she knew exactly who I was talking about and explained they no longer work for the company. That is too bad because both girls were extremely knowledgeable. It’s too bad these two young ladies are no longer there. It’s definitely a loss for Comcast and especially the customer.

The 5 star rating is purely for the young lady I had the pleasure of being helped by on Thursday morning September 5, 2019. She was incredibly friendly, helpful and professional. She took a very tense situation and made things better and left me with a positive impression even if I wasnt thrilled with Comcast as an overall corporation.

Let us take off our masks!!

Great hair cut !

Fast quick service. Well organized. .

Awesome service 🙄

I had a salesperson named Suzanne who was extremely nice and helpful with my mother’s account. She helped her get exactly what she wanted and needed and was extremely informative. When and if I need to return I will wait to see her because she was so helpful. She went above and beyond. Best experience I have ever had at Comcast. I would give 10 stars to her if I could. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️.

Nice pace

Very helpful staff.

Great service

It’s a joke. Got a problem. Forget about it. You cannot call the store. They will refuse to connect you. Keep in mind this is a telephone company, bunch of hypocrites. One star in too generous.

Handling pandemic guidelines exactly. Transactions are quick and easy.

The staff is helpful and knowledgeable at this location.

Wish they would have better deals for customers who have been with them for years. New customers get better deals.

For the store experience I had a lovely experience everything went well.. over the phone was a bad experience

Lines due to covid were a little inconvenient, but once we got inside, the lady was very friendly and made our trip 5 minutes!! would recommend!!

Ive had problems after problems with this xfinity location. First off I went there three separate times for a new phone all three times I was asked for my name and number and when in stock they will call me. After months of waiting and a new phone had just come out. One in which I gave my information to receive a call once they had one in stock. I decided to go and see what was available come to find out one of the phones I was supposedly on the list for to get a call for was in stock. Another words I was lied to in regards to getting any call.Then recently had an issue with my new phone in which everyone had an excuse on why they couldnt do anything. Seems as though this xfinity is good for nothing. Aside from bill paying and returning devices.AVOID THIS PLACE!!

Love Tina, just NOT Xfinity or Comcast!My cable Lady, Chris is Great at her work! And Knowledge, plus a Wonderful person!!

The fees the add can easily double or triple your cost of service.

Staff was very helpful. I cant believe people stand in line to pay cash in 2019.

Stopped in on a Saturday expected it to be busy but they did not have nearly enough help. I used the machine to pay bill but a good amount of people where there watched then asked me how do you use that. Need a greeter. Someone to orgi ize the lines and show people where self pay is and how to use if they dont know. Would improve customer service at this location

Very nice and helpful 👍

Long line. There were approximately 8 or so service counters but only 2 of them were manned. Consequently the line was out the door. I have a handicap (spinal stenosis) that prevents me from standing in lines for more than a few minutes. I advised the young lady at the reception counter of my situation and she told me that I could have a seat and she would save my place in line. She was there for about 20 minutes or so (admiring her diamond studded gold fingernails, and I must say they were quite impressive), but unfortunately she left shortly before it was my turn to be serviced. After 10 minutes or so she still hadnt returned to her station. To add insult to injury, the person who was to be behind me in line was an elderly woman who did not speak or understand the English language. Fortunately the gentleman that was in front of me in the line was bilingual had overheard me. He was able to communicate with the elderly woman and explained the situation. The woman was very understanding, but had it not been for that stroke of luck, theres no telling just how long I would have had to wait to get serviced.

Very friendly and polite and no waiting

Great customer service

Customer service needs work.

Had representatives working but had to pay bills at the kiosk. Makes no sense!

Waited for help though there were 6 reps available. But very helpful

Been here twice in one week. Long lines each time. There are about 6 seats for customer service, only 2 are in use! Every person in line complained about the wait time. They are patient and knowledgeable with all the aggravated customers. There are 2 kiosks to just make a payment. There were 2 sales people there to sell all their electronics- phones, tablets, etc. Apparently, they are competing with Sprint, etc. now. There is handicap parking but the doors are not, Im disabled and found that, if anything they are especially heavy!

Easy in and out service at easy off highway location.Very friendly, knowledgeable, and helpful staff.

Dealt with a woman named Nancy who was rude and wouldnt help me at all. Seemed to just want me out of the store. Had to ask to speak to someone else to get something accomplished.

They really upgraded the whole building quite nicely. Love that i can lay my bill electronically there. Quick and easy.

Comcast is a bunch of CROOKS always over charging and double charging.

Since they changed it around inside its way easier to pay there use to be a long wait. Prices could be much better, but I love my cable and internet.

Great store friendly workers new phones and tablets great store

I have been watching a show on a channel that I have been paying for for over a year now and they decided to move the channel into “the package above mine” so now to continue watching the show I have to pay more money? As if I’m not already paying way to much for the service. I will be canceling my cable through Comcast within the next few days.

Its like walking into a Verizon store. Renovated with multiple customer service desks. The Xfinity mobile store included . Impressive.

All new thought I was at Verizon for a minute lol went quick

Heather helped this morning and is a 5 star employee, enjoy the RV across america

Talking to customers customer service they were ignorant and unprofessional the lack of effort and care and even when trying to address questions all I got was an attitude don’t recommend at all

I had a great experience there. She helped me and explained everything

Having problems but the technician is outstanding and I am very pleased.... Matt DaSilver is my hero.

Awesome service!

Awful awful awful. For what I pay a month for cable phone and internet. I should have been treated like a king. Service went out a month ago. Still havent been able to get someone here to fix it

This is the worst cable in America. Get a little wind. Cable goes out, cant change the station. Plus comcast is a complete RIP off. When u call they put u on hold for a long time, and u dont get anyone that can help u, or doesnt speak English. I wouldnt even give them any stars. Direct TV is the way to go. I wish there was another cable service, in my area.

My name is Luisa, and I am with the Office of Tom Karinshak. I sincerely apologize for the frustration you have experienced with talking to customer service in regards to charges on your account for something that you did not request.After reviewing your account I do see you were charged in August $ 6.98, September $5.99 and October there was a charge of $5.99 with adjustment of $2.99 since thats when Epix dropped from the account. An item reversal for the full fees for August and September. Since there was a partial adjustment in October the difference of $3.00 for that bill was applied. All credit will be showing within the next two bill cycle for the bill adjustments.Since you mentioned that you are on a fixed income. I was able to find an offer that might help you in lowering your bill if you choose to accept.You are adding the following equipment and services: DVR Service for an introductory price of $7.68 per month for 12 months, and then regular rates apply;Regular rates after promotional period are subject to change.You are removing the following services: DVR Service;Service with TV Box;Your estimated recurring monthly bill will be $77.54, including $1.87 of estimated monthly taxes, and government and other fees.Lastly, Ill run through some important details about your order.Equipment, taxes, fees, and other charges are subject to change during your promotion or term agreement.If you do decide to go with this offer please keep in mind that I will need a response as soon as possible due to our promotions changing and I cannot guarantee that this package will be available for any certain period of time. I will also need to get your acceptance either through phone, text, e-mail, or e-signature.If you chose e-mail or text once I send the acceptance you will only have 15 mins to accept. THE NERVE OF THIS PLACE!!!I WROTE THEM BACK...First of all, what is the and then regular rates apply in the statement... DVR Service for an introductory price of $7.68 per month for 12 months, and then regular rates apply; Regular rates after promotional period are subject to change.HAHA!!! THE NERVE OF PEOPLE I WROTE THEM BACK.What will my rate be after 12 months? And you only gave me 15 mins to accept? Thats not nice. No I do not accept something that has me paying a mystery price in 12 months. I need to speak to someone who is in charge.I FINALLY ENDED UP PAYING WAY TO MUCH JUST TO WATCH CNN!! OVER $100 A MONTH FOR CHANNELS I WILL NEVER WATCH. THIS IS NOT FAIR PRACTICE. WE SHOULD PAY FOR WHAT CHANNELS WE WANT TO WATCH!!!! I CANT WAIT FOR VERIZON TO COME AROUND HERE!! I HATE COMCAST

Over price and it sucks!

The best

Fast serving and enough staff