I visited Russell Verizon in New Braunfels and was very satisfied and pleased with the service I received. In particular, Mario gave me quality service and attention. I would recommend this Verizon Store to friends and family, and anyone needing help with all products.
JULIAN was the Best!! He was knowledgeable, professional and an absolute joy to work with. I definitely recommend this store and JULIAN. Thank you JULIAN for everything!!
Excellent experience. Will was great, very knowledgeable and courteous. He helped us to switch my entire family from ATT to Verizon, and the entire process was hassle free.I highly recommend Will if you need competent guidance and online deals and complicated plans are not your cup of tea.
Only had one worker in the store: i think she.was the.manager. she has so much patience and polite. I just wished she had more help. But she.really did a great job and talked to the other customers and let them know she will help them soon. Thats a greatworker. At least she kept the other customers at ease.
Fired! All I wanted was to activate my new cell. Incompetent Verizon representatives. They locked out my account because representatives was guessing my password...dumb. My bill went up; increased charges for extras I never asked for like insurance. Rep told me it was removed. They lied. Also, I purchased a new cell there, they said u cant buy the cell at full price....WTH? They told me I had to have the remaining $20 spread out over payments...are you kidding me? Stay away from this place. I dont see how the star rating is as shown. I contacted Verizon central...reply...not normal business practices. Time for new provider.
Very helpful… she knows her business. Efficient!Lot of people came at the same time. She handle it well .
Two separate visits to Russell Cellular and could not be happier. Ketrick is the bomb. He patiently explained all features of 2 new upgrade Verizon phones, accessories and money saving features.HIGHLY RECOMMEND RUSSELL CELLULAR and Ketrick!
Our experience with Russell Cellular/VERIZON was Superior. Ketrick saw to our every need and explained everything along the way. I would HIGHLY RECOMMEND Ketrick and Russell Cellular.
Amanda was great, she definitely went above and beyond. Verizon is lucky to have her on their team.
I am a new customer to Verizon, and the handful of times i have gone into the store the young ladies behind the counter have been of no help! They are doing a doing a disservice to Verizon. When I called the customer service, they were way more knowledgeable with plans and services than the ladies at this service center. I WILL NEVER STEP INTO THIS LOCATION AGAIN. Verizon customers I recommend either calling customer service and getting the information. They were misleading with promotions and plans. i have had to call customer service more than just to get my plan straight.
I had lost my phone and had to replace it. Since I had no old phone to transfer my apps, contacts, etc from, the attendant helped me recover nearly all of my critical data. Praise God for her as I would have never on own be able to get it done.She went way beyond good service, she provided great service!
Russell cellular is best Verizon store in the area - I almost dont want 2 share my well kept secret - they go above & beyond to help with any situation
I travel specifically to go to this Verizon store because I am always treated so well and the service is awesome. The staff is very knowledgeable and helpful and I leave with my phone information switched over from my old phone my protector is put on and I love it.
Always great customer service.
They are nice but they cant help when it comes to a corporate issues or changing anything on your account.
The folks at this Verizon store really make you feel comfortable.They were very welcoming and informative, and most importantly did not make me feel stupid! :-) I would recommend them highly!
Jacob was real helpful and knowledgeable about the phones. Answered all my questions and didnt try to sell me the most expensive phone for my husband. A very pleasant personality, I would recommend Jacob and the store highly. I have been doing business with this store for almost 2 1/2 yearsl.Thank you Jacob for being so helpful
The Technician Will got us all set up in no time, very polite.Thank you
Jacob was amazing with helping me upgrading out phone and held a great conversation thank you for all your help!!
I am old and do not understand all this new computerized stuff. I appreciate the time the manager took helping me undrstand how to use my new phone. I would recommend this store and employees to anyone wanting to purchase a new phone.
Will did a great job!
Derrick was fantastic today. The battery on my old iPhone was not holding a charge; he quickly recommended a replacement - not the $1300 phone, transferred my data and applied a scene protector. A very courteous and professional young man; thanks !
Knowledgeable and friendly staff. Helped us find best deal for our account.
Everything was great Jacob was able to get everything done and out the door quickly. The ordering process for the new phone and the set up was effortless.
Highly recommend this store. James is excellent. Ive worked with him several times that Ive gone in the store and he remembers who I am and my family. Hes always extremely courteous, and always takes his time explaining things. Never seems to get frustrated with all my questions. This store is operated really well. James knows his customers, makes great recommendations based on his customers, never tries to oversell. You need service, this is where you want to go Thanks James, appreciate all your help. Keep up the great work.
Impeccable customer service from the store manager himself! James was super helpful and set up both my new iPhone XRs within an hour. He transferred all my data and gave me the best advice on future purchases. He also put my new screen protectors on and found a case my son was happy with.I loved the personal service and he answered all our questions with a smile. Highly recommend coming here to buy your new devices or cases. I will definitely be referring friends and family.
We went in to discuss switching from another carrier. Derrick was great and very patient with us. He is super knowledgeable about all phones and carriers. And we got a good deal from him. We also met James who is great too. Recommend both very highly.
Bought my phone online and needed help with set up, went to the art. 46 store at west point and was glad I did, very helpful and prompt. If you want great service I recommend this store highly.
Great customer service, very friendly
This is the only Verizon in New Braunfels, TX worth going to. All the other ones are a waste of TIME and MONEY!!! This location has the nicest staff and is extremely honest and transparent, they explain everything very well with NO surprises to the bill. I cant stress how much I recommend this store over the other ones in the area. Best Verizon Ive ever been to.I now have a BETTER phone CHEAPER bill and MORE DATA than ever before! A+ Location, I HIGHLY RECOMMEND.
Wont buy out phone so had to leave. Nice guy there.
Horrible theres only one staff and we have been waiting for awhile now, yall need to have more then one person here.
Great store! Even better staff. Very knowledgeable of their products and EXTREMELY genuine. Didn’t feel like they were just trying to sell me and my family a bunch of different things we didn’t actually need. Derrick was a huge help. Will be coming back for any and all of my needs.
These guys REALLY work for your business! We were with the big three letter company for years, so glad we switched to a company that cared about our business. We knew wed made a good decision when they stayed open late for us and even opened the store on Easter Sunday just because they said we could pick up our other two phones then. They have been helpful even after the sale, ported numbers as we needed and helped with the rebate requests. Love love love this place!
Purchased 2 iPhone 8’s and got 2 free, and upgraded to the unlimited plan which was a better deal for our family. Derek did a great job of explaining the promo and what our first few monthly bills would look like so there were no surprises. Keep up the great customer service Derek!
Chassidy was very helpful,very friendly,informative and professional.
We have been with Verizon for over 10 years and have always dreaded going in to get new phones, its such a long process and the staff is not always the best. That changed this weekend when we went into the Verizon store off 46 next HEB. Derrick and James were great. They were very knowledgeable in the products and have the best customer service. My 17 year old daughter even walked out and stated that they were the nicest shes ever encountered and she is hard to impress.
Derrick as well as the other young men I spoke with at the location here in New Braunfels were very polite, helpful & knowledgeable. They assisted me in purchasing a new iPhone as well as switching from the 20+ year service that I had with ATT (ATT has mastered the art of providing the worlds worst customer service). Id highly recommend this Verizon location and I commend the employees for providing great service.
James and Trenton were great. Made upgrading our phones to the new S10s quick and painless, very good experience all around. highly recommend this store!!
Had an issue with an online order and James was happy to help even though he would get nothing out of it. He is very knowledgeable and has a heart to help others. There are multiple stores nearby, but I will be going to this one from now on.
James is super helpful, fixed my plan and very patiently did an upgrade to a new phone. Like this store way better than Creekside!
So I went in there on Thursday and just was going to ask few question. Well to say the least I traded in my phone and left with the iPhone 7 plus! And the manager was AWESOME! So helpful ! The other guy was way good too! (Sorry horrible with names) but to say the lease I recommend this Verizon to anyone! Thanks yall for the amazing help!
Derek and his staff were awesome. They communicated every detail of the transition. Gave us options to save money and coordinated the entire process between my family. Thank you Verizon. We love the service
Great location, came in because my phone took a dip in the river so i was in desperate need of a new one. Rich was a great help, he informed of my options and gave me a great deal on a new phone. Felt very comfortable here, there was no pressure from the reps to get something that i didnt want. If you live in New Braunfels this should be your location.
This store is probably one of the best Ive ever been to. The guy who runs it and his employee were excellent. They were friendly, helpful, knowledgeable and seem to only keep the customer in mind.
Took my Grandma and Jerry to this store today to help them get their phone bill lowered and get a new phone. Great service. We got rid of two unneeded lines that my grandma was paying for without knowing! Also her iPhone 5C 8 gigabyte was too full of pictures so we easily upgraded her to a 32gb iPhone 7 so she can take more pictures! Highly recommend this store and the staff!
I recently went into the store and talked with Derek. I have absolutely nothing negative to say about him. He was on the ball, knew the answer to all of my questions and was extremely professional. Make sure to ask for Derek, he will take care of you!
They take really good care of the customers from start to finish. Dealing with phones and online accounts can be stressful and irritating. Most people fall apart and are rude to the customers but not these guys! It took a long time to switch over from AT&T to Verizon (due to some issues with a previous account)and they kept their cool while keeping us entertained the whole time we were there. They even followed up with us after the fact, more than once! They are a perfect example of great customer service.
I went in to compare contracts from my current AT&T service to Verizon and I had the best customer service. Derek was so helpful and answered all of my questions, even gave me other useful information as well. I will definitely be returning to this store
We had great service from the sales team of Amy and Luis. Now that I am retired they reviewed my bill and reduce my expenses. I also now have a cloud account where I can backup my phone content in one place. Great piece of mind for just a few dollars a month.
Derick was AWESOME!! He is so patient, polite, talks you through everything and funny! Ask for him or set an appointment with him! James is very helpful as well! They are a great duo and work great together!
The costumer service at this location is absolutely incredible! Derek Lopez got me a great deal, he really cares about his clients. 10/10 would recommend to anyone.
Man Derrick was really great. Handled my problem fast and correctly. This Verizon Is very knowledgeable and you should definitely go their for your cellular needs.
So my fiance and I have had Sprint as a carrier for a while and have had horrible service, dropped calls, etc. We went in to Verizon and spoke with Amy about our issues she was very knowledable about promos, the service, etc. She answered all the questions we had with no hesitation and if she didnt know she made sure she got adequate info to report back to us. We went in and switched over our service and she guided us through the whole process, it was smooth sailing the entire time. She was polite and professional throughout the process. Two thumbs up to her! She did an amazing job!
Great place for upgrading your phone..friendly staff
Thanks for the amazing customer service Derek. Just so helpful in explaining the whole process & got me a great plan. Literally balling on a budget. Thank you!! Also, the location is very convenient.
Kori and Miguel were the best and quite helpful they enlightened me on the new phone. Would recommend this store to your great personal. Thank you! Nancy Wisdom
I lost my phone today and needed a quick replacement but feared I would lose all my info or have to wait a day for a replacement. Miguel and Luis got me a replacement with all my info retored in less than an hour. Very customer friendly and great service! I found my new Verizon home shopping location. Thanks guys.
Staff was great! Can’t beat 2 iPhones for the price of one! Derek was super helpful! Tremendous experience overall can’t recommend enough!
Derrick and James and the staff have helped me thru all that my family has needed and Derrick has even stayed late to be sure all got done with a phone switch! The best service!!!
I cant say enough good things about the customer service at this store!EVERY SINGLE employee has gone out of their way to help me with purchases and technical support. Theyre always patient with my questions, and their positive attitudes and professionalism are the reasons why I will remain with Verizon, and this store in particular.My thanks to Miguel, Jamie, Nicki, and Amy!
Customer Beware: I was told I could upgrade at no cost. They even showed me on the computer and took a screen shot, which disappeared when I asked to see it. I was told my monthly bill would be $120. It came in being $297. 4 trips to the store and still no one to talk to about issue. Someone named Norma was supposed to call - never did. I was told to call Keith - he never returned my call. I spent almost an 1.5 hours on the phone with Verizon but because this store is a premium retailer, Verizon has no control of issues with them. Never use a premium retailer, I never knew there was anything other than Verizon. Also, beware of their reviews, they show all 5s but just looking at the first person, he is a sales representative (employee) of the store.
Walked in a hurry and not knowing exactly what was wrong with my phone, but thankfully Derek made everything clear and easy to follow and I got what I needed. I was in and out with time to spare! Excellent customer service.
James helped us exchange our phone and work through moving the data to the new one and getting the best phone for our needs ... he was so kind patient and funny ... a great conversationalist and very helpful thank you James, our new “go to” guy for versizon !!!
Great experience! Workers were great and were able to help me get my own line at a affordable cost. Thank you Verizon.
With a difficult transfer from a sprint to Verizon phone the guys did an outstanding job. This is a first rate store and will always recommend it to friends and neighbors.
Everyone is very helpful at this Verizon location in New Braunfels. My husband and I have asked numerous questions, and Miguel, the store manager, has gone out of his way to assist us. I highly recommend this store to everyone!
Great Job and great people
Awesome service & assistance!
Friendly, knowledgeable staff.
Very knowledgeable staff. I really enjoy the amount of attention and care they provided me and My family. Needless to say they are very thorough.
Ive had many phone issues and was ready for a new one. They made the process easy for me, even if it wasnt for them. They were patient in transferring everything and service was wonderful.
Brandon helped me switch from AT&T and get a new iPhone 8 Plus. He made the transition seamless and effortless. He was extremely knowledgeable, and I would highly recommend Brandon and this store.
The store associates were very helpful & courteous. Im very happy with the outcome. My problem was resolved.
Nick was phenomenal at the store at Westpointe Village! Id recommend you come in and see him about the Hum by Verizon for your car.
Great Staff, from the moment we walked in we were greeted and felt very welcomed. From beginning to end the reps provided great service.
Went there to upgrade my phone today. Staff was super friendly as well as knowledgable about their product and plans. I had my new phone synched up and ready for me in less than an hour. I highly recommend this location.
Derrick was very friendly & knowledgeable about a lot of the products! Definitely going back whenever I need assistance!
These guys will pretty much upgrade your phone for any reason even if its not broke . Wouldnt trust them for anything . Consistently lie to customers and sometimes throw things on your bill that you never even bought
Brandon really outdid himself with helping me out after I lost my phone in the Guadelupe River. Would definitely recommend this location!
James was so helpful, patient, and courteous. I love this store and Verizon !
Everyone at this location was very helpful. They spent a lot of time answering my questions and making sure I was comfortable with my new phone.
Derek was awesome, got me out of my old contract and into a newer better phone without raising my payment
Great customer service. A gentleman name Derrick help me with all the questions I had. 👍🏾
Frankie at this store was knowledgeable fast and very personable! The exact reason I have been a Verizon fan for over 20 years!
The young lady at the store kori was a great help. The store at Chermside was aDisaster no service wont take care of customers just sell phones. When you have a problem good luck.
I bought a new phone here today and everything works great! Luis was very friendly and helpful
Great location! Awesome staff, I came in with TONS of questions and they answered them all.
Outstanding customer service,very clean work environment.Took care of everything I needed without any hassle or problems.By far the best Verizon store I visited.I recommend anybody thats in the area to check it out.
James was awesome! Got me switched over quick!
James and Jacob are incredibly helpful and patient, this is definitely my go-to home Verizon store !!!
Loved it here! The customer service is unbeatable!! Definitely will be driving here anytime something is wrong with my phone!!!!!!
Derek was extremely helpful, attentive, and thorough. I highly recommend!
Good service, Derrick was a great help at helping me find what I wanted to buy. Will personally ask for him next time.
I went in there with hopes of leaving with a new phone and thanks to Miguel my wishes were granted!!! You guys need to hire more people like him.He was so respectful and understanding and picked the perfect phone for me. Hes the man!!!!!!
Such a great store. The employee Derrick was a great help
Worst experience at any cell phone retailer ever!!! If you want to get completely ripped off, go here!
Had a great experience, Rich was very helpful will definitely be back again.
Very good experience. Very helpfully.Thank you.
Miguel has been extremely helpful to my wife and I and illustrates the epitome of patience and professionalism. We highly his store.