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Brooks Stone Ranch Inc
2051 FM1102, New Braunfels, TX 78132, United States
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Brooks Stone Ranch Inc
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Ga
Review №1

I always find what I need, personal attention every time and quick deliveries.

CJ
Review №2

Great place to get stone, rocks,mulch,soil,etc.

Is
Review №3

Love this place! This is THE place to go for all your landscaping/garden needs. The staff is so friendly and knowledgeable; even if you have no idea what you’re doing, they will help you figure out the best plan of action and material for your project. Fantastic customer service!

Be
Review №4

Great people, great place. We where needing mulch for our flower beds. The Lady I spoke with suggested mulch with nutritious for my flower beds. Oh my she was right. My flowers are beautiful. Plants are big & lots of blooms.Thank you!

da
Review №5

Courteous, Customer Service, This place is very reasonable, They will load the Rock for you, Just weigh your Vechicle, Than Load & weigh ... Thats it, Excellent Service !!!!

Ju
Review №6

Great place to get landscape materials.

Ki
Review №7

Just look for the big yellow sign! The staff is always helpful and very knowledgeable.

Be
Review №8

Rude, unprofessional. Take your business elsewhere. Never buy from here.

Ja
Review №9

Good dirt. Good rocks.

ra
Review №10

Went to buy 4 x4 limestone patio rock and I need 5 piece and I like 2 of them and they would bust open another bundle for me to buy.. I cant believe they woulduke 500 dollars just walk out of door... very poor customer service

Br
Review №11

After reading thru reviews, I am wondering why my trip to this business was not like the rest, mine was horrible. Was told one thing by one staff, then three staff told me something different. Then after 30 min sweating my behind off with none of their assistance I received a lecture from another staff. Maybe good customer service and assistance is saved for their bigger customers, sure wasn’t there for this lowly homeowner.

Ed
Review №12

We have been trading with Brooks for many years. They have always made the process simple and efficient. Katherine was especially the Best.

Ja
Review №13

Nicole was wonderful to work with! Fast delivery and great prices. I will definitely use them for my future projects.

Ch
Review №14

They are wonderful! They have a great selection and competitive prices. Staff graciously took a LOT of extra time to make sure we understood which stone we were choosing and would be happy with our selection. Very pleased!

Ro
Review №15

Outstanding service! I came in at the end of the day, I found what I need, I was taken out, we verified the stone, delivery on the third business day to Freer Tx., reasonable prices and a great knowledgeable staff including the equipment operators! Thanks!

Me
Review №16

My husband Jeff Atwood and I own and operate NativeScapes Landscaping and we have been long term customers of Brooks Ranch not only because of their great selection of stone and landscaping supplies but more importantly because of their consistent and impeccable customer service. Both John and Karen Brooks will take the time to find the answers to questions and point us and our clients in the right direction no matter how busy they might be. John and Karen are very hands on and spend many hours making sure their business is run efficiently and with quality customer care in mind always.

Ry
Review №17

Years ago, my dad and I used to get holey rock for our aquariums that we built and maintaned. We have been coming back for years because of the selections, prices, and helpfulness. This weekend is Easter and they were understandably closed today. I called on Friday and told them I am from McAllen so I wasnt going to to make it in time so the lady that answered said she would leave me the price sheet outside the gate so I could see. My wife and I have a few projects we wanted to do. They are very helpful and very kind. I really like coming here, even just to look around.

GR
Review №18

I cannot say enough positive things about Brooks Stone Ranch! I came in looking for landscaping and edging stone. The office staff was very helpful and there was a great selection of stone to choose from. I highly recommend them!

Vi
Review №19

We have been buying flagstone from Brooks Stone for over 5 years now and we highly recommend them. The staff is very helpful and friendly and we are always impressed on how clean and organized they keep the stone yard. Excellent!!

Sm
Review №20

We have worked with Brooks Stone Ranch for many years to provide materials for our custom home builds in the New Braunfels area. This family-owned business has a wide variety of stone selections for our clients to choose from. From phone orders to face-to-face encounters, Brooks Stone Ranch has proven to be a trusted, reliable, and competitively priced source that we regularly use.

Br
Review №21

Please consider purchasing materials elsewhere!These owners are completely ungrateful, rude and talk unprofessionally to and about customers, competitors, and local tradesman.I was warned by many local landscapers, masons and builders about the Brooks, but had a good experience with former employees Wes, Danny, and Gil.They are gone, and so is any remaining customer service that existed.There are better prices, better service, and more appreciation to be found at other local providers, I assure you.

Ca
Review №22

I learned of this place from my builder who recommended I use them as my supplier of my exterior limestone. Yes, their pricing and product were very good. I really became impressed with them when I started needing materials for my own little projects; walkways, raised flowerbeds, etc. They were very patient with me and once youve learned the weigh-load-weigh-pay routine, you are in and out in no time. Nice folks, great pricing, incredible selection. Glad I live only 13 miles away. Go on a weekday in the late morning and you have the place to yourself.

J.
Review №23

Sent my wife on a mission to pick up a yard of top soil for our yard to dress and prep for new sod. She states that they were very friendly and informative in helping decide which compost was right for the job. Thanks for the great product and price.

Ro
Review №24

Great service, very knowledgeable. Stayed late for us. Very large selection.

Sa
Review №25

Great location. They are quick, courteous, and fair priced. Very knowledgeable staff. Plenty of material to pick from.

An
Review №26

Very helpful and friendly service.

Lu
Review №27

They have a very copetitive prices over the stone, the sand is expensive (you can find it for half price somewhere else). The customer service is poor, I went to pick up a stone and the young lady was rude when I was trying to buy a nice piece of Lueders stone, because I didnt have the right vehicle.She was yelling to the guy in the machine, she dindt said nothing about rules or policies she was mad and told me it something happen to the stone you will pay and I say I will pay it if the stone in the truck is damage, no when your people is working on it and I didnt touch.UPDATE: I return for the Lueders stone(2in x 2 x 7 foot), in this time the owner came to me and said, if want that piece of stone you need to pay $400. (It sounds more like retalietion because it wasnt special cute, it was unique cut to way diference) The same price that you pay for ton. So I decide to looking an other stone supplier. Yes, when i saw the same attitude from the old lady I let her know about this review and told her She wasnt nice.*Of course, people justufy them self because they know they were wrong. But never they going to say Sorry for your bad experience. Just see the reviews and their response.Thats why always Im looking for really nice customer experience😉

Tr
Review №28

Good people with great customer service that are willing to help with all your needs.

C
Review №29

Ordered sand from Gil and it was delivered the next day. The delivery guy even offered to dump my sand wherever I wanted. They were so professional.

Ag
Review №30

Great selection and service!

Yo
Review №31

John Brooks is very rude and unfriendly towards his customers and employee. Do not shop at Brooks Stone Ranch

Information
73 Photos
31 Comments
4.2 Rating
  • Address:2051 FM1102, New Braunfels, TX 78132, United States
  • Site:https://brooksstoneranch.com/index.html
  • Phone:+1 830-624-7554
Categories
  • Landscaping supply store
  • Landscape designer
  • Masonry supply store
  • Mulch supplier
  • Sand & gravel supplier
  • Stone supplier
  • Topsoil supplier
Working hours
  • Monday:Closed
  • Tuesday:7:30AM–5PM
  • Wednesday:7:30AM–5PM
  • Thursday:7:30AM–5PM
  • Friday:7:30AM–5PM
  • Saturday:7:30AM–5PM
  • Sunday:7:30AM–12:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Service guarantee:Yes
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