What an excellent experience at the New Castle, Delaware Dupont Highway facility. Manager and assistant are the best! Was in and out of their in no time on 4 tires needing balanced. I bought the 4 new tires at the Bear Delaware store. What a nightmare. I ordered online next day appointment when I arrived they could not find the tires.2 hours later found. Then another 1.5 hours to install. When I left vibration that never before existed was present. Had to make new appointment. Went back and had them balance again. When I arrived they questioned me like my car or wheels were probably at fault or that something doesnt sound right. When I left the vibration was even worse. So you see all my wasted time so far. I made an appointment at the New Castle, Delaware Dupont Hwy facility and as I had said from start of this review I had a fantastic experience at the New Castle store. Both guys were not only very professional but informative also. He told me how far off the weights were on 3 of my 4 tires. I highly recommend them and please stay away from the Bear store. You will be glad you did.

I had the pleasure of going in to get my tires changed on Friday September 4th. Bob and the rest of the team did an amazing job and my car is moving a lot smoother with the new tires. I will definitely be back 😃

The people are nice and courteous. No long wait. Took care of me in a timely manner. It is an auto shop so wasnt expecting it to be clean. Needs a waiting area for customers.

Excellent service.... the mgr really knows his stuff.....

The store is clean and well kept. Never had any issues getting parts or miscellaneous supplies. Never had any issues after getting my vehicle serviced. My one star review comes from the sheer lack of customer service skills that the woman working the services counter has. Worst ive ever seen. Maybe you should put her counting tires or stocking shelves? Anything but answering phones and interacting with customers! It is very evident to her other associates and customers around her how rude she is all the time.

Loved all the different car supplies they had. Huge variety of different products

Great service! Was able to receive help/advice on all my auto needs. Best part they didnt make me feel inadequate because Im a female in an auto shop (happens all the time 😣).

Horrible customer service!!!! Came in to see if my trunk could be repaired spoke with Katelynn and Todd. They automatically told me they couldn’t fix it. Didn’t look at the issue or anything. Took it to GoodYear and will be taking it there for now on. I then had to many bad experiences with this Pep Boys

Quick in and out grab of antifreeze that was on sale. Clean and organized store. Convenient location easy access odd parking lot to be noted. Friendly and helpful staff going out their way to find you your buys and deals.

Had a couple flat tires and they took care of it right away very professional company I recommend everyone to go there

Horrible service. Went to the service desk to ask for assistance and they all just said no one could help to come back in a hour. I needed one simple answer and they were just very rude.

40 percent off. Closing the store part.

1 star rating. Dropped my car and key off at 645am. Walked to work about a 10-15 min walk. Worked 7-3pm. Walked back and they didnt even look at my car yet. I set a appointment the day before. Was told to drop the car off early in the am and it will be looked at. Bad customer service. Also found out the sound coming from my car was my wheel bearing. Google helped me more then this shop did.

Doesnt have part and cant order the part

This particular Pep Boys in New Castle next to Wells Fargo try to overcharge me for parts that I didnt even need done for my car I only needed one thing done and they were trying to do three things which would have cost me almost $800 I felt like I was being ripped off but I did go to another Pep Boys and they did a great job

They didnt take advantage of me, finding I left a dome light on as the reason why my car wouldnt start. Really nice guy at the service desk. Ill definitely return!

I went in later in the day with an emergency brake issue. the crew worked late to fix my issue and went the extra mile to ensure that my car was fixed and in good working order.Kudos to the maintenance crew and the store workers that stayed open an extra hour to make sure that my car was safe to drive home.

Im a Pep Boys rewards member there towing service is really excellent. I got a flat tire on the way into work they came and picked me up at my job and took me to the store where I had my SUV serviced that day. There worth 5 stars for helping me and not making me look elsewhere.

Decent auto parts place, convenient to major highways.

BEWARE!!! SHADY SHOP! DONT TAKE YOUR VEHICLE HERE. Took my 99 Acura Integra here for routine oil change and an ECT sensor replacement. Easy fix. Picked it up, ECT sensor wasnt replaced and the car wouldnt turn over right away when cranked. So I told them to look at it. Told me it needed a Fuel Flap replacement and there was no after market. Also told Don (The Supervisor) did not have this problem before and was told there was nothing they could do for me

The representative was nice and did try. Unfortunately we didnt get to work with them. We had decided to do something different.

This establishment has mechanics that know nothing about cars. I went in for a simple repair and they did major damage to my subframe which will now cost me alot of money. Called the regional manager and he will not return my calls.

The New Castle store has changed quite a bit . New products, some old ones are gone, a lot of aisles have changed around .

Diagnosed and fixed my car today, New Years Day. Extremely friendly, knowledgeable, and got me back on the road when I thought for sure Id be stuck, for a reasonable price in a timely manner. Cant thank these folks enough! Happy New Year!

Get car fixed or buy things for it there

Their points policy changed, did not get any notice. They said you have to have at least 200 pts. to get notified 🤦‍♂️

Very helpful employees! Had one lady even help me put on my license plate! Prices are good too.

Great service very helpful nice people and pleasent.

Got what we needed at the price quoted in under 2 hours. No surprises

UPDATE. I posted on here about two weeks ago. After going all week with my idling issue, I finally looked under the hood to see if I could see what the issue was. Would you look at that, the mechanic at pep boys broke off my vacuum pump and tried to puddy it back on but still couldnt do that right. And what else? The same mechanic, George, dropped material in its packaging in where my fan is, causing the fan to rub against it constantly. Just thought Id provide some proof of what I went through.

Dropped off on Friday night. With a messed up caliper on one wheel. They did tell me it would not be looked at till the next day. Fine. I have a device in my care that tells me when its touched. It was touched once on sat. We called to find out info they said the guy working on my car wasnt done and was off on Sunday. I was told I would have an estimate on Saturday. So now Monday night is here and we call and they tell us it will be done in 20 mins, we still have never received an estimate and authorized any work? So we get up there and pay the bill. Go to start the car..... My battery is dead. It was fine before. Again I have that device. It was drained that Monday. So my wife asked for the district managers number and the guy fumbles around with a BS story why he cant give that out. I will never recommend this location to my worst enemy. Cant wait to pull the video from the dash cam.

Service people and sales people were really nice. The waiting area is in the front of the store by the front door, not close to the service area.

I had a new set of four tires installed in a timely manner at and exceptional price. Highly recommend this Pep Boys for your car needs.🙂

I thought this was a good shop,but I found out later that it wasnt.i spent $500.00 dollars on some tires,and less than a month later I had to bring it back.it had a slow leak,and they never replaced it,just packed ir up

Great source to find parts needed always a friendly service and most value of all is that they resolve any issues asked !!!

Theyre very kindness!

Great service and price on product

This review is for the Hertz rental service inside this Pep Boys location. I have no opinion or experience related to the Pep Boys side of the business. The following is strictly for the rental experience with the Hertz part of their business. The one star is only because of the marginally positive experience of the Hertz corporate website at the time of rental booking. After that it was all downhill. Katie at the rental location was rude, incompetent and even charged more than the agreed upon contract price. First off she never honored the pick-up at site feature of the contractual agreement. She was extremely rude saying she could not do it even though the booking through the website said it was part of the contract and was also confirmed by a phone rep at Hertz. At the time of pick up she displayed egregious and condescending demeanor and even slandered me to a Hertz colleague over the phone. Quote You have no idea what I am dealing with What she was dealing with was a customer asking that the agreed upon contract be honored at its full face value, thats it. The contract price was 52.82 but she insisted that her screen showed 55.58 and it was my fault that I used a particular code at booking that she cant see on her screen. Even after consulting a Hertz rep over the phone, they could not come up with a solution to reimburse 2.76 but found enough time to convey that I was somehow asking for too much from her in honoring the contract. A multi national, multi billion dollar corporation should honor its contract with its customers period. Even if the reps cant find a way to be cordial and nice, they have to honor a contract. It is a binding agreement, the foundation of business and even the foundation of this country and democracy. Even at the walk through for the cars condition, she refused to leave her seat and was told to look for dents greater than the size of a quarter. Further a circle was drawn to indicate the size of a quarter. Katie personifies the ABC (Always Blame the Customer) of customer service, while having zero sincerity, responsibility or accountability to fulfill her part of the contract. I shudder to think what accountability standards exist at Hertz that such employee conduct and practices have no repercussions. Such incorrigible behavior and contempt and disdain for a customer is an abomination. All I wanted was that the contractual agreement that I entered into was fully honored. Perhaps this feedback changes certain procedures and practices at the company.

The auto repair shop does a great job! Knowledgeable, polite, and kind. The place is always busy and that is why! I highly recommend them!

Purchased a headlight and had been trying to get it installed for over 2 days. Each time I was told that they were too busy for a job that would take less then 5 minutes and the other time to schedule an appointment. I went to return my purchase. The manager told me that I could not return because the package was open with no visible return policy. She was not helpful and wanted to go back and forth with me....Went down the s street to autozone and had no problem. That is where I will be going for now on..... If I could they would get no star....horrible service

Products good staff know the auto world. Plenty of selections from due it yourself or a pro. Reasonable pricing and great salesService bays and mechanics fair.

Great service, good friendly staff.Prices are high but they get the job done and they do really good work.

They solved my cars problem for me

Great Help and Generally Knowledgeable. Highly Recommended! Ordered a Battery online, Picked up in store, along with other needs

Great prices and service

Pep Boys had the parts I needed at a good price which was within $1.00 of the best price I could find on Amazon. Id also like to say Auto Zone wouldnt match the price from Pep Boys for the same exact item. I went to Auto Zone because it was the closest store to where I work and wound up at Pep Boys because of the price and it was the closest to where I live.

Had an appointment for a tire plug. After waiting for an hour they hadnt even looked at my truck yet. I asked for my keys back and went somewhere else. Why bother making an appointment if they wont start looking at your vehicle more than an hour after the appointment time? The man at the service desk said it would be done in 30-45 minutes. At least let people know if there is an expected delay.

How excited can you get about an auto parts store? Not that happy when something is wrong w your car 🙄

Excellent customer service and friendly employees

Small store..limited. Need to seek out help if needed. Lots of commotion in back of store around parts counter & they communicate with associate at front of store by shouting... unprofessional !

Pep Boys Service Center the worst... Im not from Delaware but visit the area with my family and my battery have the terminal pole bad ... when I enter to the service center then even let me talk.. he said Dont have time to do it.

Like my PepBoys

I have a year wheel alignment with them but everytime i call they say they cant do it...

I had a flat tire and was turned away. Don showed up 15 minutes late for work and promptly said he was too busy to entertain my flat tire. I needed a freaking valve stem, not an engine overhaul. The Pep Boys on 273 fixed it in 20 minutes, no problems. If you need Pep Boys in New Castle, go to the one on 273, not Rt. 13.

Charged 560.53 for battery and alternator . I told them it was the starter when i spoke with them. I do know a little about cars. Long story short they did what they wanted to do. Got 2 miles diem the road the car didnt ruin. They tow the car for free. I get a phone call saying I need a starter. Needless to say I have submitted a claim to the better business bureau And the corprate office for a refund of the 560.53. Never again.

This place is a complete rip off. I live about two and a half hours away from a close family friend who is a mechanic and owns his own garage and car lot and he is usually the only person I allow to touch my car. I had an emergency where my windshield wipers stopped working in the pouring rain and this PepBoys was the closest to me to fix the situation. They ended up quoting me an outrageous price and when I called the family friend he gave me the actual price that parts and labor should cost for this particular service. PepBoys tried to take advantage of me because I was a female in desperate need of a quick fix. They were charging me $310 dollars for a $150 job. Even the dealership offered to do it cheaper. The job would take an hour at most, according to my friend who is a brilliant certified mechanic with a booming business. The part only cost 75 dollars at wholesale cost and they charged me 140 for it. That means that they made almost 70 dollars profit on the part and for a job that takes an hour, they were charging 170 an hour in labor costs. THIS IS UNBELIEVABLE!!! The manager also told me that if my brother is so good I should drive the two and a half hours home and have him do it. They are completely rude, disrespectful, and rip offs. I highly recommend you take your business to a family owned garage who will do the job a thousand times better than any of these people and who will not try to rip you off.

Professional service center. Appreciate the straight foward approach! Excellent service.

Excellent service, great parts prices. Great place to get aftermarket accessories.

Good service 👍

They are great! Don, Jim,and the entire service team are great. I recommend the Service Department highly.

This location has provided the worst service I have ever gotten. They told me for one I have the wrong store and my car wasnt even there and after calling multiple stores the guy finally said my car was there and they havent even looked at it despite I dropped it of the day before. This store will mislead and over charge you avoid at all costs

Nice service personal good prices

One of the best experiences Ive ever had with a car.

They were supposed to close the store at 6:30pm but they locked the doors at 6:20 pm, as I was about to the reach the door the employee locked the door right in front of me. I’ve been a customer for so many years and this lack of respect towards the customer.Very shameful. I need to rethink where my money is going to be spent going forward.

This is the best pep boys ever! Always speedy service and excellent care to the car.. Jerry, George, and Jesse ROCK! Go here- trust me.

Could not be more happy. manager jerry and service writer Amanda were very respectful of my time. knowledgeable competent people.

Nice folks helpful

My experience wasnt good I got there at 7 am they told me they open at 730 so I waited when I finally got in they told me the mechanics dont come in until 8 and they have 3 appointments ahead of me. When people ask what time you open you should follow with what time the mechanics actually get there so the customer can decide if they want to wait or not!

Great service provided by Walt and manager.

Manager was very nasty. The head manager in the service department very unprofessional.

Pep Boys never lets me down. Excellent work and great customer service.

The service department goes above and beyond, very satisfied with the customer service. Thank you. -Richard

Good customer service in store... The best online deals anywhere....

I came in to get a tire inflated. Mr. Jim gave me a free inflation and told me if the tire remained stable, then I didnt need to come for my appointment tomorrow.

Do not go here!!! I have been to this place twice and both times They were disrespectful!!! The old black man was trying to rip me off and The old white man with glasses is a racist, he literally closed the doors on me and made the other mechanic turn away from helping me with air for my tires..

Always have what I need and can usually get a pretty good deal Ill just about everything.

This pep boys needs to be shut down because I think this place is possessed. Management is always rude to customers and even though its been changed, new management is rude as well.Hate this pep boys

Great price

Awesome team of people here... Bob saved my day in the repair shop and Katie at the hertz desk went way above and beyond!

Had my car brought in, was told a technician would look at it Saturday morning and determine if it was an issue that he could determine. I was told that it might be something worse, and that it might need to wait for another technician on Monday, but that at least this guy could rule out a few things first.I never got a call, Saturday or Sunday, and I had to call them Monday just to hear them tell me that they dont know whats wrong with the car, and that I should have it towed to the dealership.

I took my boyfriend truck here for just an oil change 1/27/20 an their was no working bathroom for customers I was told to walk to Dog house steak shop .

This Pep Boys I experienced on Delaware 13 has a really good manager. He makes the difference in service.

Couldnt put my tires on my truck, not able to lift a F 250 for wheel alignment.

Above average only in sales dept.

Quick and easy tire replacement. Friendly sales people.

Customer service is good, and I always find what I need at pep boys.

Good place to shop and good prices

I will update this rating depending on the outcome of how this Pepboys handles my car.So if you are following me, youll know as soon as I do.

Call ahead to make a appointment Have a fleet account .Still 2 hours waiting for a oil change .

Dirty, no functioning bathrooms. Took longer than promised even with appointment set in advance.

Made an appointment for AC check, when I showed up for the service, they tell me that the mechanic called in sick. No one bothered to call & alert me, and then asked if I could do it the following day. I said, no, because you all scheduled me for this time and I need this done today. Thankfully the Concord Pike location fit me in. I will not be going to the New Castle shop again.This was also my first visit at that location.

Always have what I need.

They didnt have time to fix my truck, said I could leave it for three days and maybe they could fix it then. I was broke down two states from, went to AutoZone, got the parts and I was on my way home in two hours.

Nice

Everyone is helpful, pleasant to deal with and knowledgeable when it comes to parts

Ok

Good place

Mechanich lied and said I needed a new ball joint when I recently replaced all my control arms so went to sears for a alignment and nothing was wrong

Jim was awesome, overall 100%

Great service - great new tires with awesome rebate! Thanks Pep Boys!