Our fireplace is getting to be older and we were at a junction of putting good money after bad or getting a new fireplace.The technician took the time to explain the risks and benefits of continuing to repair the old one or get the new one. He was courteous and professional and talked the whole decision out without angling toward a sale or any ulterior motivations.We took a chance on repair and the tech:* Completely disassembled and cleaned the whole unit* Took apart the deteriorating side and back walls* Hand-painted and reassembled them so that none of the deteriorating parts that had faded over time were hidden or repainted.* Courteous and professional especially during COVID.A fantastic job, highly reccommend!

The Flame-Tech TeamWe are extremely pleased and impressed with the two Flame Tech fireplace installers, and the two Briggs Improvements contractors who replaced our Fireplace yesterday.Both teams arrived ahead of their scheduled arrival time, which to us, was an immediate sign of professionalism. After the two teams assessed the most suitable and practical method of removing our old fireplace, inside and outside, they went to work.As the Flame Tech installers worked on removing the old fireplace and preparing the area for the new fireplace, the Briggs Home Improvement contractors worked outside removing the external fireplace components and redesigning the area for the new fireplace.Both teams took a great deal of care, and pride in the installation and the integration of the new fireplace. Both teams were very careful to install the system in a manner that maintained the integrity and aesthetics of our home, which we so appreciate. We were, and we continue to be impressed with the Flame Tech installer’s, and the Briggs Home Improvement contractor’s professionalism, knowledge, attention and commitment to detail. Both teams exude the utmost in integrity, and professionalismThere are absolutely no doubts that we would hire these two companies in the future, and we will not hesitate to use or recommend both Companies to family, friends, and colleagues.Maxwell and Donna Riggsbee

We had our fireplace installed in mid-2019. The fireplace install was very professional and detail oriented. The stonework installer was awesome. The layout was completely custom and it was not in a pre-fabbed pattern and pieced together like other stone systems. During the install, they were completely flexible with a few minor last minute changes to the design.The mantle is a cast concrete product for safety, but unless you touch it, it looks exactly like an old beam. We are also very happy with the hearth that we added and the few extra seats that it provides for gatherings throughout the year.We recently had our yearly service which included glass cleaning, dusting, ember refreshing and other maintenance checks. Everything went smoothly, even changed the remote batteries!I highly recommend Flame-Tech to be your fireplace company.Here is a pic of our fireplace decorated for the Christmas Season.

Absolute top notch customer service and very competitive prices. Great people to work with. They had parts for my nearly 20-year-old fireplace in stock. Im sure they dont have it they can get it.Highly recommend!!!!!

We had Flame Tech install a Mendota fire place 2 years ago. They have always been professional, prompt and thorough. We really enjoy the fireplace and would highly recommend Flame Tech.

Tech came and diagnosed our problem, was able to order parts for our fireplace (18+ year old Majestic model). Another tech came back with the parts, fixed the problem, repainted the inside and replaced the logs and embers. Definitely a first-rate repair, worth the $600 instead of a whole new fireplace for $8000.

First experience with Flame-Tech. Bill arrived on the early side of the scheduled window, calling ahead to say he was his way. Friendly, professional and clearly knew his stuff. My issue was that there was a minor explosion (not sure explosion and minor should ever be used in the same sentence but...) in the fireplace. Bill examined the unit, determined the root cause (blocked gas vents) and resolved. Inspected for safety and back up and running. He did explain the potential for future issues with some of the other components (due to age, excessive heat, etc) but no hard pressure (or scare) tactics, just the facts. When/If there are issues down the road, Ill be calling Flame-Tech. Thanks, Bill for the great job and peace of mind.

Updated Review--- This review is updated to remove superlatives and suggestions. I’m posting here and for KSQ because our tech said he came from New Castle even though we live in PA. Tech came to service Majestic Fireplace. After $119 just to come out which I agreed to, the Tech said Majestic was no longer in service, suggested he could fix the unit but should the valve break next there would be no parts and we would need a new unit anyway. The Tech was very respectful and courteous but he suggested we look to buy a new fireplace and quoted us around $6,000. The cost to clean and replace the pilot and embers was around $545. The technician did warn us that we could choose to fix the unit, but there would be no other parts to replace should the unit fail and he could not guarantee that it wouldnt further break. We chose to hold off until we could do more research. The tech further explained that he could put the service fee towards a new unit, but not the repair (company policy).After some research Majestic is still in service and making new as well as making replacement parts for all models. Majestic while it was bought over by other companies over the years, still is in service, making all original and new parts, and making new units.When I reached back out to Flame Tech, the original tech advised that he had asked around his company and believes he was mistaken. He then suggested that the sales part of Majestic was sold, but their parts section of the company was still in service.Had we known that parts were still readily available and even if the unit would have another failure down the road that we could still repair it, we would have gone forward with the repair that day. Even if the future repair would have been another $5-600, the total of both repairs would be 1/6 the cost of getting a new unit.After posting my original review, Flame Tech suggested that there may be a misunderstanding on my part and offered no remedy other than offering to come out and replace the unit at full price not including the deposit. Either the Technician was unaware of the current status of Majestic or was getting wrong information from his company, this review is not a reflection of him or his conduct. This review is on the overall experience and lack of information to make the best informed decision on the date of service.

Again, we are expressing our happiness, and our satisfaction with the service we received from the Flame-Tech staff and service team.This past summer (2020), Flame-Tech technicians removed our old fireplace and replaced it with a new fireplace, with a remote-control feature.We began using our fireplace with the remote-control feature mid-October as the temperature began to cool.The system worked flawlessly until this past Tuesday when the remote-control unit stopped working. I called-Flame Tech and the receptionist scheduled an appointment for a service technician to come out the next day (today, Wednesday).Nick, the technician, arrived ahead of the scheduled time, as have all of the Tech-Flame technicians. He was friendly, pleasant, knowledgeable, and professional. He immediately identified the problem with the remote, and the problem was me. I had inadvertently turned the thermostat feature on that was set at 59 degrees; therefore, the remote could not turn the fireplace on, since the thermostat was set low.Nick turned the thermostat feature off and voilà, the remote worked as intended. Nick, carefully, and pleasantly walked me through the various features of the remote including the thermostat feature, as did the technicians who installed fireplace had also done. This time I was more focused on the remote and not the excitement of our new fireplace.Maxwell and Donna Riggsbee

The service I received was excellent and I would recommend and use Flame Tech again. Also the techicans were courteous and professional.

Flame-Tech has always performed flawlessly ever since the day they installed our fireplace gas insert. Every year after they come out and service our fireplace on a maintenance agreement and kept it running. We have seen our heating bill go down as we can heat our family room and adjoining rooms without having to heat the whole house. Their technicians are knowledgeable, efficient and in the time of the pandemic scrupulously followed protocol.

Have dealt with Flame-Tech since initial install of fireplace. Build of stone chimney and fireplace was very efficient and well done. Adds greatly to our main living space. Yearly check up and maintenance has always gone smoothly. Same technicians each year-and they were part of the original install-so they are quite familiar with the system. They are always prompt and efficient. Take great care in protecting home with drop cloth and cleanup. They are personable and present a good image, and are very knowledgeable about my system. They have never tried to upsell or push needed repairs. Have been looking at burner for past two years with indications it will need replaced, but in future, not at this time. I appreciate this type of feedback and honesty. I would highly recommend the company and its service.

The Flame-Tech Team is phenomenal! I dont think there is anything they cant do. They removed a wood-burning stove for us and replaced with their fireplace. They were able to use the exact footprint from the old stove which eliminated the need to replace carpet. They carefully removed some of the stonework fom the wall behind the fireplace in order to relocate the old opening to accommodate the new one and then repaired the old hole with stones they removed. My recent service with Jay was very professional and pleasant as usual. I totally recommend Flame-Tech to anyone wishing to have a first rate experience.

We continue to be impressed by this company’s professionalism. We receive a reminder postcard of our upcoming appointment and a follow up phone call. The day of the appointment, the representative calls in the morning and then the technician calls when he is on his way. Once here, Bryan was very respectful of us and our home. He explained what he did and why, plus answered our questions.Everyone from Flame Tech we have interacted with over the past two years have been courteous and professional. We’d highly recommend this company to everyone.

A very comprehensive display and knowledgeable employees made for an easy, stress-free visit. We learned a good deal and realized that we would be able to make an intelligent choice that fit our wants and needs perfectly. They are happy to sit down with you and help you through the step-by-step process of deciding what is right for your home as well as what is attractive for your decor. When it comes time to buy one we will definitely be dealing with these good people.

Each year, my gas fireplace is inspected by Flame Tech. They are thorough and professional. The inspection gives me peace of mind. I have only needed a service visit once and, as a diamond member, the visit was scheduled easily, there was no charge beyond my membership, and my problem was addressed quickly.

Flame-Tech is fantastic! Over the years, we have put in three different gas fireplaces. We wouldnt trust anyone else to install or handle the yearly maintenance. The technicians are very friendly, and knowledgeable. And, the office staff is the best!

As always, Flame-Tech exceeded expectations. Bryan, our tech that day, was on time, friendly, professional and did a great job. Each tech we have had since working with Flame-Tech has shown the same attributes towards us. That is why we are a loyal customer.

Everyone has been very helpful & professional! We had our fire place installed a two years ago and continue to have them do our PM. When the tech is done, the fireplace always feels brand new. Great job everyone! Keep up the amazing customer service.

Technician called to let me know he was on his way. He got there promptly and did a great job as always. Same technician alerted me to a gas pressure issue last year that the gas company felt was urgent and came out immediately. These guys were highly recommended to me and I can highly recommend them myself.

We really liked Flame Tech! Bill was professional, knowledgeable and tidy! He even took his shoes off when he walked into my house! I was impressed, I usually have to tell contractors to do this. Unfortunately, they were too expensive for us! We had our plumber install our new gas log set. ( Purchased from Home Depot ). I wish there pricing was more competitive! The diagnostic fee is a little steep other than that great company. We will have them clean our chimney next year.

We have had Flame Tech since we bought our fireplace about 5 years ago. We could not be happier, everyone is so professional and willing to help solve any concerns or problems.that arise. We have had our fireplace serviced yearly and they explain everything they are doing.( Thanks Andy for the past couples of years you have been a pleasure to deal with.) Please call Flame Tech before you buy your next fireplace, you will be very happy you did. Thanks Flame Tech for being so wonderful.

Bryan, our technician, arrived on schedule. He removed his shoes upon entry and protected the work area with tarps, both on the hearth and the carpeting in front of the hearth before beginning to work. He told us what was included in this service call and the quoted price for that work. He took pictures of the unit, noting the log arrangement. He cleaned each log individually, the burner unit and the walls of the fireplace. He cleaned the gas flow jets, added new embers and reassembled the unit. He checked the venting outside and was very thorough. He asked if we had any questions or problems with the unit and made sure everything was operating before he finished. He vacuumed up all debris from his work and asked if we needed anything else. The charge was as originally quoted. Quality work, professionally done. 5 stars in my book.

Flame-Tech has always provided us with the best service. The technicians are capable & considerate. We just had a problem arise with our gas fireplace that needed attention during this Covid-19 stay at home order. The two technicians arrived with protective gear which made us feel comfortable & we had ours on as well. I highly recommend Flame-Techfor reliability & expertise.

We’ve had the same tech, Andy, several times.From the office making the appointment to the tech arriving, it’s a seem less procedure.Always on time, professional and courteous.I highly recommend Flame Tech

We have been using FlameTech since the installation of our gas fireplace 5 years ago. They did an wonderful job. We have a maintenance agreement and they come every year to service it. The staff is always professional and knowledgeable. I would highly recommend for installation and service!

I had a routine service done. The staff were professional on the phone and the technician came out on time and did his job efficiently. We got a full report of what he did. Excellent service. We also love the fireplace they installed.

We are extremely pleased with our gas fireplace insert. It works beautifully and warms our room perfectly, even without the blower. The installation was quick and done by efficient, neat, informative and friendly workers. We had hoped to have it delivered a couple of weeks earlier, but couldnt be happier with it once we got it!

Bryan was very polite and took care to protect our home while doing a thorough cleaning of our fireplace. he tested it for gas leaks and made sure it was in good working order before he left. They installed our gas insert in 2011 and we have used them ever since.

Flame-Tech is a great company to work with, very professional and very courteous. They have great products and even better employees.

We have been using Flame Tech for a few years now. They are always professional and careful when working in our house. All of the techs have been polite. The most recent tech that came was Bryan. He was thorough and courteous.

I purchased a gas fireplace from Flame-Tech close to 10 years ago and use it every night between October into May. Its beautiful and Ive never had 1 problem with it.My stone chimney, inside and out, had many problems inherited from the previous owner. Much work needed to be completed including stainremoval, grouting and dry wall replacement, water leak repairs, and almost complete overhaul of outside chimney. Flame-Tech fixed everything and its perfect. Two other companies that I hired before Flame-Tech did not accomplish the repairs, I had persistent problems.Everyone from the receptionists, Sam and Tiffany, to the entire staff are friendly and professional, and the skilled experts who installed and maintain my fireplace are exceptional.Thank you, Flame-Tech. Now Im going to fix a drink and turn the fireplace on.

Andy did a exceptional job cleaning/sweeping my chimney. He was very knowledgeable,polite and able to answer all my questions. I strongly recommend this company and plan to use them again real soon.

Im so happy with my new fireplace, and so glad I chose Flame-Tech. From my initial call with Tiffany, my salesman Andy, and the installation crew, it was a great experience. The install crew took care in protecting my home and worked well together (you can tell they like what theyre doing and take pride in it)! Thanks guys, I will definitely refer you to my friends!

Even though its summer .... itll be winter soon enough! Getting our fireplace installed by the best in the business well post photos on another post. PS they do service on old units as well. I thought they only installed new.

The technicians arrived on time, they prepped room with my new flooring with tarps. They were very continual in wearing COVID masks and gloves. They did a great job! Love my new gas fireplace

Have used Flame-Tech for years, including installation of a new gas fireplace a few years ago, as well as yearly maintenance. I have always found them to be knowledgeable and professional, as well as fair to deal with. I highly recommend Flame-Tech for your gas fireplace needs.Mariella Ross

A few months ago Flame-Tech installed a new gas insert in our existing fireplace. We have been enjoying it since. The company has been great to deal with and the installation was done in an excellent fashion.

Great job installing a double insert into our fireplace. The price was as quoted and the installers were outstanding explaining every step of the process. Highly recommend Flame-Tech

Nick can and serviced the fireplace. He did an excellent job. He was efficient and clean. Fireplace looks sparkling new!

I have learned over the years that Flame-Tech in an enterprise that can be trusted for consistently good service with quality results. They have maintained my gas fireplace for quite a number of years with no pressure or hype to upgrade or perform unnecessary service. I hope to use Flame-Tech for a long time to come.

Flame-Tech has been a great company from the advice they gave me about the size and performance of different models to the yearly maintenance that is performed in my home. I highly recommend the people and their products.

We have been with this family owned company since their early days. They are very professional, will work well withIn your particular environment & above all they will listen to you.

Fabulous, as always! Nick was wonderful - he did a great job in servicing my fireplace. Thanks also, to the entire Flame-Tech team!

As always super job, find and repaired small gas leak. Professional, skill tech always put your at a great comfort level. Thanks Nick

This was our yearly gas fireplace service check. Bryan was very professional and did a great job. He also let the fireplace run for a short while afterwards to be sure that gas was flowing correctly and everything was A-ok. I appreciate the efforts of all your technicians and have recommended Flame Tech to my friends.

Prompt and reliable service. The technician always explains exactly what he is doing and what the condition of the unit is following service. No surprises on the invoice!

Flame-Tech does annual service on my propane fireplace logs. They traveled to my Ocean View Delaware townhouse (from upstate Delaware) at no extra charge, arrived on time, performed the service quickly and efficiently, explained what service was being performed, and reviewed the overall condition of my fireplace over the last 3 years they have been servicing my fireplace. Very helpful and professional.

Called for service and all they talked about was what they needed to be paid. Confirmed the service date and all I heard was 50% deposit on parts if we have to order. After reading other reviews on this site I felt comfortable not using flame tech. As one person wrote dont say I didnt tell you. In my opinion when a company wants you cash in hand and thats all they talk about, move on.Update: I did get another appt with someone else. I suggest to anyone call and call around till you talk to someone on the phone who doesnt cry money all the time. This person had another job to do in my area and did a diagnostic for free. Service was reasonable.When a company defends themselves quickly with a poor review it is said they are a poor company to deal with.I am (we are) happy we did not use Flame Tech.

They created a cool fireplace in my home and have been excellent at servicing it each year...they are the BEST

Technician was on time, very courteous, and very safety conscious with respect to the Covid-19 situation. Cleaned up after job very well and kept us well informed.

Since moving here in October, Ive used Flame Tech on several occasions and couldnt be happier with the service. Prompt, professional and courteous.

Billie the tech who serviced our fireplace was thorough and respectful of our property and also personal space. I highly recommend this company

Really great service was able to trouble shoot our problem and save us the cost of replacing parts! Friendly service, Andy was awesome explained everything in detail!

I cant say enough bad things about this company. To make a very long story super short, just beware. Any fireplace store can do annual maintenance, but if you want to purchase a fireplace, or have one installed, go somewhere else. ANYWHERE else!

Knowledgeable staff and Jay was prompt, knew the technology on the fireplace and diagnosed the issues. Helps maintain the gas fireplace in good condition.

He was pleasant, efficient, answered all of my questions and explained what he was doing and why.The only thing that made me unhappy was that he said my chimney or flue was out of code and FlameTech couldnt inspect it again. However, I wouldnt want it inspected, I would want a future problem fixed.

Service was exceptional. I would recommend Flame-Tech to my family and friends

I wanted to say I have personally used Flame Tech for our home fireplaces and business. They are one of the best to work with and very professional. Whenever we have had an issue they have been very responsive and fixed our issues immediately. I highly recommend. A great family owned local business.

Prompt arrival. Technician knowledgeable and friendly. Maintenance work performed quickly and efficiently.

Technicians always knowledgeable, friendly and clean. We are very happy with Flame-Tech!

The staff at Flametech were prompt, professional, gave great advice and felt it was a job well done.

Dave came out and addressed our “antiquated” wood stove..... the stove should be in the Smithsonian or maybe in the Neanderthal exhibit. Took pictures of every angle. Explained everything we needed. It was obvious from the jump he knew what he was doing. Even knew what the stove was. (Took me forever to google it). Well worth having flame tech handle the job.

These guys do it all when it comes to fireplace stuff! They built my gas fireplace from scratch. We didnt need to do anything but give them some design ideas. They have high quality products and their staff was incredible. We highly recommend them for your fireplace needs.

Very professional company that provides wonderful service. Highly recommend!

Excellent fast service and no nonsense repairs if needed.Flame-tech has been servicing our fireplace for years now and hopefully many more years to come!

We had the most unpleasant experience with Flame Tech. I made an appointment for our annual maintenance/check-up and to have them clean our chimney and replace the fiberglass gasket on our wood-stove door.The woman who made the appointment explained that there would be a fee ($119) for the technician to come out but that the fee would be applied to our bill as long as we had all of the services performed which he recommended. I agreed, we like to keep our equipment in tip-top shape.I took the day off from work to meet the tech. He walked in and announced our wood stove “did not meet code” (it does) once I expressed my surprise since our insurance company signed off on it, he changed his mind because he “didn’t realize it was zero clearance”. He then went on to explain all of the parts that required replacement. Okay I thought, no problem they are all under warranty. The tech then leaves. I wrote a check for $119, and neither the chimney or Door Gasket were addressed.The tech also implied there was a problem with our firebox due to the condition of our baffle. I contacted the manufacturer and was assured we are in good shape.The manufacturer did not believe one of the items the tech wanted replaced needed to be replaced but they were kind enough to warranty it anyway. The parts arrived, I installed them and called them back to request the tech come do the originally requested maintenance.I called 3 times to schedule the maintenance items and was given the run-around. The fact that I installed the warranty parts was a huge issue (they are designed for the homeowner to swap out per the manufacturer). It appeared that they had intended to charge me for installing the warranty parts and that’s why they were upset.I was then told by one of their employees that the $119 on account was forfeited because the service wasn’t completed within 30days. I explained that the time limit was never discussed, she responded that we were told when I made the appointment (def not) and then “it’s on the bottom of your invoice” I expressed how ludicrous that is and also that we had to wait for the warranty parts to arrive per the technician . She then changed her mind and said it was because the services should have been performed the day the tech came out. I explained that we were upset that the work wasn’t performed the same day since it meant a wasted day off work and that was the decision of the tech.Throughout the process they were unresponsive and rude. We did finally receive a full refund after I repeatedly insisted since they did absolutely nothing.****update**** we just had a highly recommended fireplace company perform the services we had initially requested from Flame Tech and a thorough inspection showed our equipment to be in excellent working order save the door gasket...

Ive been doing business with Flame-Tech annually for 5 years now and have found the technicians to be courteous, professional, and respectful of my home and my time. Thank you!

Not very friendly office staff. They think as there technician or owner that their xxxxx don.t stink.After charging $300 plus dollars gave an estimate of over $600.00 for repairs.. This $600.00 includes and additional $250.00 to confirm there their work. Their attitude is it take it or leave it Well I think I’ll leave it.

Extremely knowledgeable staff which is important when dealing with your fireplace. Super friendly and treats your home with respect. Highly recommend!

Flame-Tech was at my house yesterday to repair my 15 year-old fire place. The technicians were top-notch professionals! They made sure their work area was covered to keep the area clean. I definitely recommend Flame-Tech for all of your fireplace needs!

On time, clean, respectful of us and our home. Very professional and we couldn’t be happier with the result!

Flame Tech is the only company we use to service our fireplaces and woodstove. their techs are knowledgeable and above all honest. They even took their shoes off and rolled out workmats, they didnt step one foot on our floors. I thought that was awesome...professionalism abound and even in the small details....thanks flame tech...we will have a long relationship! Scott Powell

Andy was fantastic and such a nice guy! He answered all our questions and kept everything very clean when sweeping our chimney!

Did not do what I asked of them. Seemed to be more intent on selling a chimney replacement. Asked them to clean first then fully inspect, did not do it. Tech said he could see cracks 7 down. Into a dark, soot covered hole, on a vertical service. Cant be done. Said the entire chimney was old and bad. It was built in 2007. Nice try flame tech. Move onto your next victim.In response to the owners response... first off how could you say that the inspection was done at no cost when the bill was about$120.Next, when I asked your tech about heat shield he laughed and said it was not a UL listed product, which is false, it is UL listed #1777 for cerfactory products.I instructed you to bring a 40 ladder which you did not and you used mine that I has put up.You said a video inspection was $550, I had one done yesterday (12/14), for $180 After they cleaned it for $170 . Found some minor, typical flue pipe cracks. One medium about 4 down.Did I mention that this company pushed for a total chimney rebuild ? Just a mere 20 to 30k they said.

Very profession technician, removed shoes and used a tarp around the work area. took to review the remote functions with us.

Was told installation would be 4 to 6 weeks from time of 50% deposit. Actual installation on 12/27 was 7 weeks from deposit date. Installation of unit was done professionally and looks good. Gas meter was installed the next day to provide gas supply to house. Technician arrived on 12/30 to turn unit on. He was able to get a flame, but could not get the blower to work. Another service person will be coming to trouble shoot the blower problem next week. I will improve my rating to 4 stars once the blower is working.1/5/2018: Technician replaced blower fan. Now working. However, I wasnt there and my wife paid the balance of bill ($880) for work which has yet to be performed (chimney repair and waterproofing). This work cant be done until weather is warmer. I will call on Monday to get the money credited back to my charge card. Will change to 4 stars if they agree to this.1/8/2018: Well Flame-Tech agreed to refund half of my over payment. Stated there was a 50% deposit requirement. I can understand this for the original installation, since they needed to order the fireplace unit. However this shouldnt be required for chimney service yet to be performed. As a result, my rating will remain at 3 stars.

I highly recommend Flame-Tech. The techs are very knowledgeable and friendly. Great service, prompt, and very affordable. Thanks again Flame-Tech, for all your hard work.

Weve been working with Flametech for years. We have three units that we have serviced yearly. The guys are always on time, professional and knowledgeable. Will continue to use and highly recommend.

Sham. Sham, sham. This company is in business to collect a servive fee from each customer ($120.00)but does provide any any service. But what you will get is a sorry excuse why they can not fix your fireplace and a wrinkle piece of paper describing what they FOUND. Do the math yourself. Im just 1 out of the 100 people they ripped off. My advice, Keep your money and look somewhere else.

Great experience from installation to maintenance. Knowledgeable and friendly staff. Love the product and couldnt be happier!

Had an amazing experience at the shop. It was very education to be able to receive all the information I did with the proper customer service.

Always on time and do a great job!!!

Efficient, excellent customer service and did an amazing job. I wouldnt trust my families safety with anyone else!

We just moved into a home and had a full inspection done for the homes two fireplaces by another licensed and certified professional. Flame tech used scare tactics to try to get us to replace almost all our fireplace components when all that was needed was a pilot light assembly. Since we did not want to pay close to $1,000 for something that cost between $25 and $80 we were forced to pay the dispatch fee. If I did not already have a full professional inspection and complete documentation detailing and combating every single issue the Flame Tech “found” then I may have been taken advantage of and tricked into paying for the service. The Flame Tech sales guy tried multiple times to say that our original inspection had no merit and that the company that performed the inspection was unfit to do so and did so incorrectly to attempt to back his own outrageous claims that we would be in danger if we did not agree to all the work. Flame tech will most likely say something along the lines of we legally cannot allow your fireplace to operate unsafely, because of what their technician diagnosed. Its one thing to run a business in that way but to claim to know more than another certified and licensed expert in order to make a buck is uncalled for. I appreciate the effort but, the truth is this probably happens many times – I would steer clear.

We love Flam-Tech and have used them in our home for years and have never had a problem or been disappointed. I get asked all the time in my line of work for advice on fireplaces, and I always tell people about Flame-Tech!

If your Shopping for a new fire place come check out there showroom

I wrote a bad review because I jumped the gun talk to the service technician and here it was heat related on my fireplace and everything working great