When putting in my new sink which was much deeper the installers lowered it. There way of moving the garbage disposal was to drop it onto my cabinet base floor under the sink making a large hole there. When I called the company to complain requesting they fix it. I was told to contact customer service specific number. I then called that number and talked to a woman by the name of Amy Crain. She asked that I email her pictures of the damage which I did within twenty-four hours or her request. I asked that either they send technicians out to fix what they had broken or the company agree to reimburse me if I hired someone on my own. After about a week Mrs. Crain got back to me and said that the company was not liable for the damages. That is B.S. in my opinion. I strongly encourage you not to use this company!

When they came to install, it was close to 5 pm. When I noticed they had cut the wrong sink size, I questioned it. There had been a number switch from my written order to the typed one the installers had. Tried to call service department but kept getting cut off. Finally told them to install it and Id handle it the next day. This was followed by a series of calls over successive days, all originating from me. Each time, I spoke to Wendy who was going to get to me next. It has been four days since I last called and agreed to a grid for the new sink and a cutting board to match the countertop. She said shed get back to me the next day. I strongly advise that you not deal with this company. The frustration of their service is not worth it!

We had a very bad experience with colonial couple of months back. We had our kitchen counter replaced through them. First, we had to call multiple times the previous day to check when the installers were going to be in. This was supposed to be automatic. Once they came, they said removal of old counter was not included and charged us $300 more for it. That was still ok, however they broke a portion of the old faucet during removal.The plumber came the next day, said there was a part broken and I had to rush to home depot and get a new faucet costing around $200 as the counter top was already pre cut installed. We had the plumber write a note that we had to buy the faucet only becos of broken part when it was removed. NO CALLS COME THE PREVIOUS DAY WITH WHEN THE PLUMBER WILL COME OR FOR ANY SCHEDULING. Email to sales rep goes unanswered.Went to colonial KOP office the next day, with the installation order, the plumbers note and requested a refund. Was promised this would happen within 7-10 days however its been a month and still no check. Am thinking of filing a case with small business court. Will never recommend this to anyone STAY AWAY

I went into Colonial two times and received horrible service. The first time I happened to be in the area and just stopped in. The saleswoman told me to sign in and never said anything else. She was helping another customer but never greeted me, thanked me for coming in, or said Ill be with you shortly. I waited for about 5 minutes and NOTHING! No one acknowledged that I was there. I left.The next time, I made an appointment. I thought that maybe thats how you get good service. No. I walked in at my appt time and had to sign in. He started helping a couple who walked in after me. When he found out I had an appointment, he told me that 10 ppl walked in right before me, so I had to wait until they were done. He told me the appointment was for planning purposes, but they cant not help a walk-in just because someone has an appointment. Maybe its just me, but thats what I thought an appointment was for. At any rate, he spoke with a very condescending tone and was not the least bit helpful. Boy was I happy when I called my contractor and he told me I was in the wrong place! The service at the countertop place 5 minutes away was 100x better.I do not recommend.

Our problem is scheduled for correction this Friday - 2 weeks without a kitchen. To be continued.

Excellent service. Excellent team.

Professional and knowledgeable, from our sales agent, Shamir, to final installation. Top notch work and materials. We bought the $1499 package, but were treated like a most valuable customer. Great product and the workmanship. Recommend without hesitation.

My first call was on 8/7/2020 and no one answered so I left a message. I waited until the 13th and called and no answer so I left a message. I waited until the 17th and did the same thing. Still no answer or return call. On the 21st I called and no answer so I left a message and then called another showroom in Pa and someone answered. They asked for my info and said they would have someone contact me either today or tomorrow, nothing. I called again this past Friday the 28th and no answer and left a message. So I just called again today 8/31/2020 at 12:57pm with no answer and so far no call back. I dont understand.Updates:9/1/2020 2:04pm no return call from previous messages. I called and left another message.11/18/2020 I finally got a response from you. I had my granite top made from another company and have sold my house. Thank you for getting back to me in about 100 days...😆

I just had granite countertops installed in my kitchen. They look great. Both the salesman and the installers were pleasant and professional. The work was done quickly and efficiently and at the time scheduled. I was very pleased with the result.

The absolute WORST. I got several emails from a Brianna Trevino, who ASSURED me Colonial had the quartz I wanted. I asked if they had it even though it was discontinued and she stated that they did have it. My husband and I drove almost an hour to get there and had an appointment (which was confirmed so that we wouldnt have to wait once we got there). Needless to say, the showroom was EMPTY and they DID NOT HAVE THE QUARTZ I WANTED. She basically LIED to me. The whole place is a huge disappointment except the two women who actually work there. They were very nice and helpful in spite of working in a sham.

I was very pleased with how smoothly my purchase went and how quickly the granite countertop was installed. The countertop is beautiful!

Great selection of marble and granite. Staff is very knowledgeable and eager to help. They have a great sale going on right now until September 4th. We took 3 samples home to choose from. Will be ordering our new countertop Monday.

So I was completely taken advantage of, as both a woman and first time homebuyer. They got my money, and now I’m without water the weekend before Christmas. DO NOT USE THIS COMPANY! 2/3 people I spoke with were so disrespectful and didn’t care to help me out in any way.

The quartz countertop itself looks beautiful and perfectly cut with no seams as we were told there might be a seam but there was not so that was good. The whole process only took a couple weeks which was also good and the installers came and they were done in just about an hour. But we were left with the dreaded gap that I did not want showing a strip of white wall between the countertop and our existing backsplash. I really wanted to hire someone who was going to take care of everything and not leave that gap. But on the day we were in the office and talking with the salesman and he was telling us that there will be a gap and that the installers wont be able to fix that. So we went to leave but the sales manager stopped us and told us all kinds of things that could be done to avoid the gap so we then signed on. But none of those things were done for us and we were left with the gap anyway and I was not very happy about that. Now we have to hire someone else to fix it.

My new granite counters look beautiful and the price was very affordable. I was very happy with the work.

I have never dealt with more incompetent people like this. First I cant get a quote, then they screwed up my tile order not once, not twice but three times! Buyer beware! I will never do business there again!

My experience with this place was the absolute worst there main office tried to call and rectify all the blunders that were made which ended up costing me more money and my son who is not a licensed plumber ended up doing a better job than what they had offered dont waste your time because you dont get what you pay for..... you get a better job from a street Hustler!

Professional helpful people from sales to finished job. Very helpful manager suggested mixing colors and result is beautiful. Took time to answer questions..installers were super neat and did a great job. Very satified with all commu ications..work. And personal treatment from Delaware staff. Thank you.

I have been going back and forth over the jagged seam and tile error that wont allow my window to open. I do not endorse this company.

Wonderful sales manager