So my electric violin died suddenly. With a gig tomorrow and a recording session the day after that. So this was a real emergency. As this is a niche instrument, you all probably know I cant just go to a fancy violin shop- theyre not equipped to handle that sort for thing. Most music stores arent. But Laconia Music is. Ray made time for me and fixed my violin in the middle of crazy school rental madness. Im super grateful. Thank you so much Ray, Matt, and Laconia Music!

KINDNESS AND CUSTOMER SERVICE ABOUND! LOOK NO FURTHER FOR RENTAL INSTRUMENTS FOR NYC STUDENTS.At the schools recommendation, I contacted the first company on the list. Bad idea! I contacted Music and Arts. I feel scammed, mistreated and generally abused. After repeated phone calls, including those where they insisted they must speak to my 12 year old, they were unwilling/unable to give me useful information about the whereabouts of my instrument. And, they were unkind, reading from a script, always with a different, unhelpful message.HAPPY DAY! Fast forward to my call to LACONIA MUSIC CENTER! WOW! Night and day. Matt was thoughtful, kind and responsive. We were unable to pick up the instrument in person. He made arrangements to ship it. He communicated with me so I would know exactly what to expect and when to expect it. Not only did the instrument arrive exactly as expected, it had a tag on it with the childs name and school. So simple. Made a kid feel so good to see her name and school.To top it all off, the cost of the rental instrument for one year with Laconia is 1/6 the cost of the rental instrument from M&A. And, with Laconia, you have kind, supportive people with whom you can have reasonable conversations about the instrument, the students needs and general questions. When you call, they answer.If you need a rental instrument in the greater NYC area, please use LACONIA MUSIC CENTER! What they do is simple. They are kind and supportive and make getting an instrument to learn with easy. They do it well.

Long line and they were friendly..

Excellent music center. Consistent outstanding customer service. All staff super knowledgeable and friendly. Both my children take music lessons here and all music teachers are knowledgeable, patient and helpful. Music teachers also relate to the children very well. Ray the owner takes great pride in all aspects of Laconia Music Center and it shows in everything he does at the store. Highly recommended.

Ray,Janae and I thanks you so much for a wonderful 6 years and counting. This pandemic has change much of our physical interaction but it has not changed the great services and absolutely wonderful generous and kind customer service from yourself and staff at Laconia. We are very fortunate to have your services and would not trade you for any other.Your services are way above par and your prices are unmatched. While I can get that anywhere I sure as heck will not find the wonderful loving family atmosphere you give to ALL your customers. I implore everyone to engage in a relationship at Laconia. Once they go Lac they’d never go back.Again thank you for all you do. I wish there was a 10 star rating. You’re 12/10

I had a huge musical emergency, and the workers at Laconia helped me out when other stores couldnt. I was so grateful for them and they were so nice! The customer service is out of this world! Please support this amazing store! Highly recommend for any musician at any level. Will come back and my go to repair shop.

Crazy good service, crazy good prices, miles of instruments, expert horn repair!!

Customer service was excellent and my transaction was smooth and satisfying !!

Friendly service, reasonable price. Our go to store in Long Island for music related service.

The instrument technician was super helpful in fixing my little brothers Bassoon. Instead of charging us an inspection fee like every other music store, he helped us by letting us buy the missing screw for my little brothers bassoon and installation. I would gladly do business with them again, very helpful and nice people.

Awesome service. He did work on my guitar and gave me a history lesson for FREE !

I went to get a guitar string fixed and the gentleman was so nice. He used the string I brought and didn’t charge me. I didn’t expect that and was pleasantly surprised. I would recommend to anyone.

Very professional and efficient. I visited Laconia Music Center to get my childs oboe fixed. Not only did they fix it right away but didnt charge me anything. I was ready to pay the price. They made me feel and reinstate my faith that truthfulness and professionalism still exists.

Place hasnt changed much. We had to wait outside and i wasnt trill with the service

They currently, dont allow customers in the store. Someone will come out to help you. I rented an instrument here and there was gum in it. They didnt do a thorough cleaning before reissuing it.

Very helpful knowledgable staff!

Great people. Great service.

This is the quintessential family operation with all of the neighborhood familiarity and integrity that is imagined when hearing, “Mom N Pop,” business.Service was excellent and product knowledge superb.

Very nice! Great food!

Great customer servicegot my first violn there and about to get first ukulele

My daughter Nicole plays the clarinet that we rented for almost 2 years from Laconia. She is ten years old and loves to play, she is in the Washington st school fifth grade band. we brought in her clarinet to have the cork replaced and when she brought it home she just felt that it played different. The employees were professional and helpful and and the owners exchanged the clarinet for another. My daughter is overjoyed which makes us her parents overjoyed. There is only one choice for MUSIC and that is Laconia!!!!! Thanks again Pete and Christina and Nicole Karejwa

I got a perfectly clean cello there! Very awesome!

The most informational, helpful, and honest people I know in the music business are at this place. Ive been a musician for 20 years and if I need any supplies, expert repairs, advice on purchases, and information I go to Laconia Music. I know I can rely for honest pricing and straight answers about what I am getting from them. If they dont know, they will refer me to an expert in the field, not just another shop. If you have an interest in music, Laconia Music Center can get you what you need. This place and the people in it are the best anywhere.

The guys here are amazing. Well educated in all aspects of the music world. They are paitent and happy to answer any questions about any and all instruments. They also offer lessons and minor repairs. Prices are extremely reasonable. Got my first violin there and i plan to go back for another shopping spree. Also, youre not gonna find better priced strings ANYWHERE.

I’d give zero star for this store. I’ve waited for 20 minutes there just to pick a instrument. When it was finally my turn, a lady came and asked me about my instrument. I told her that I just here to pick my cello, and I told her every information she needs to find my cello. She asked a guy next to her about my cello, and that guy asked another to find the cello, but that last guy didn’t get it and all of them went “service” other costumers which came after me. After 30 minuets waiting without anyone helped, I realized that I’m the only Asian in the store, no wonder they don’t really want to help me. I left without my instrument.

The owners son was rude. We went to exchange the younger daughter violin which was perfect and asked for the other one to be returned as we wanted to show other shops to get 3rd opinion. The owners son started talking rude and took back the violin from my daughter and refused to exchange to return. I daughter had some violin test on Monday. She had to borrow for her friend so mu agony and pain for little one.

Curbside pickup is easy and quick. Just tell them what you need help with and theyll do it.

Great really chill guys, my brothers alto saxophone was messed up and we gave it to them and literally 3 minutes later he gives it back fixed, we went to give money for the fix but they said no need, but because they were so nice and great, my father gave $10 because they were great, highly recommended

Ray, Joan, Matt, and John Z at Laconia have made our years of weekly lessons a wonderful experience in every way.

Laconia is a great local music store. The owner, Ray, does all the repairs for the instruments and does an awesome job. As a music teacher, I send out a lot of instruments out for repairs and no one is as detailed as he is.In addition to repairs, Laconia also has a very knowledgeable staff. Many music stores try to sell you, and sell you things that would profit them more than you. But, in all the years Ive been going to Laconia, the staff has always been honest. Its the way good business should be!While Laconia may not match up with the glamour of big name music stores, what they lack in presentation, they make up with honesty, fair prices, and knowledge thats only acquired by experience.

This place fixed my alto saxophone in under 10 minutes and was just amazing at what they did. I was so surprised and I definitly reccomend this place.

Very good. it is easy to find classes fitting in your needs. A variety of classes are available. And you can find almost any instrument you like. For instance, if you have two kids who are learning two different instruments, it is possible to organize two lessons together at Laconia.

As a part of the Laconia Family i know firsthand how hard they work To please their clients. Whether it be servicing instruments, providing schools throughout long island with quality rentals or seeking out teachers who make a difference. Laconia is the best!!!

Instruments rental and lessons are in great affordable price. Its the best place to get start and see if the kids love to music.Rooms are small but what do u expect for this low rate in private lesson.

Good music teacher, a little clotted small place but they work hard with the students

Easy to work with and very accommodating and through

Better system is needed! It is very frustrating to stand, wait, fill out forms or anything with people right on top of you! Worth spending the money elsewhere!

Friendly and helpful staff.

A small but very serious place for all things musical. Theyre actually bigger than they appear from the outside.

Very knowledgeable and friendly. thank you

Make sure you get everything in writing with this company. We had to start the lessons 2 weeks later and they said is ok because we give them notice of the new starting date in advance. The next month the teacher did not showed up for 2 lessons and the billed us for the full month. They did not honored the change in starting date and the fact that “Matthew” (the manager) agreed to give us the refund. At the time I went to claim my refund an old blonde lady came from the office screamed and shouted at me like I was her made.On top that my teen had a creepy teacher.It is not the best place.

It was really good. Drum lessons there. The electric drums are a little too quiet.

This is there busy time but come in 2. Months way better

Great, lots of instruments available for the school year, prices are reasonable.

Lots of musical instruments, my son seems to be learning alot from the teaching

Small local music store with great customer service.

Great mom and pop shop that has every instrument imaginable.And if you need an instrument fixed the guy who runs the place is a master technician

Good instructors, and well teaching as well. Its the best recommended for people to come here.

Best selection of brass. Period.

Good customer service. Patient folks.

Returned a viola my daughter had rented 2 years ago and now they call me telling me I never returned it. They threatened to charge my credit card and I said there would have been a charge at the time of renewal if I had not returned it !

Rented a clarinet for five years. The repairs and checks were quick and cheap. This place is fantastic!!!!!!

Today Matt saved our sons NYSSMA audition. Thanks a mil for being so helpful.

Great place with great teachers!

Good music store for premium items for a cheap price. Unfortunately, they dont accept credit or debit, cash only.

Great instructors, reasonable prices and very knowledgeable staff!

Very helpful getting a trumpet fixed.

They place is old and smell like mold, I will never register my kids here,. The teachers look too young without experiencia, the instruments they rent look dirty and old for the rental price

The best music store on jericho turnpike.

The best music store.

Thank you for fixing my guitar free of charge! I am so glad I take lessons here!

Thank you for showing me the store hours

Was a great help

Very interesting spot.

On September 23rd I will get the Clarinet I will be in a band it will be my first time going to in a band I am so nervous......

Knowledgeable staff, very friendly

I waited 4 weeks for a euphonium and I still do not have it

Great advice and service

More like the small mom and pop stores that you used to see.

Great place for lessons....

Great place for music lovers

Great staff very professional

No hiccups

Warm, friendly, professional, service.

Very helpful!

Very helpful staff

I want to come here

Great staff and manager

Very helpful

Terrible instruments and equipment

Miles of music!!!!!