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Update Heating and Cooling Services
899 Country Creek Dr, New Lenox, IL 60451, United States
Comments
Ma
Review №1

I am very grateful to have found this company. The service is excellent and the response time too. I didnt know they handle plumbing and electrical also but I am sure I will rely on them for those future needs. Very satisfied and do recommend them. Chris was polite and professional.

Da
Review №2

Outstanding professional service! My old unit hit 25 years, I knew it was time and they helped reinforce my decision. My new unit is half the size and 40% more powerful, not to mention much quieter. The techs were very well trained, they insisted on wearing those little foot booties even though only going in my basement. Everything looks better and runs better, much appreciated!

Ja
Review №3

Chris Coffey was a very professional worker. He showed up on Time and replaced both my furnace and ac unit it a timely matter. He was in contact with both myself and my wife if he had any questions about where we wanted things or where the circuit breaker and water valve were. I would Highly recommend Chris and this company to others!

Tr
Review №4

Chris and Connor went above and beyond on this job. It was very hot out yet they remained professional. Same day quote and install. Very knowledgeable, explained things fully and answered any questions we had. They replaced a 31 year old AC unit and furnace.Its been days since we had a fully working AC so we were relieved when we were told they could install today. We will be able to sleep better and much cooler tonight.Dawn was very helpful and extremely professional. The owner plans on getting back with us another project we would like to do. Working with this company had been smooth sailing and a pleasure. I highly recommend them.

Jo
Review №5

Highly recommended company. Great people to work with. Very pleased with the service. Worked together with other contractors involved. Great company to work with. Resolve all my issues during the construction. Completing the work in a timely fashion.

Gi
Review №6

Jason came out and offered us a repair of our 12 year old unit, which was noisy and popping the circuit breaker, or a new unit which was more efficient and quieter. After we decided to replace it work was done quickly. We had an issue with the new unit not cooling after one day and they quickly responded. Although it took another trip out to find the cause of the problem, they were ALL very professional and apologetic about not finding it the first time. I wouldnt hesitate to use them again.

se
Review №7

Dependable company with quick assessments and always very knowledgeable. Very punctual on resolving my AC issue on what is some of the warmest days lately.

R
Review №8

I live in an older house and had issues with the air conditioning the past few days, so put the first time I decided to replace the thermostat to see if that was it and I had issues still so I called these guys and the guy came out actually help me with the thermostat and the programming he didnt make me feel dumb or anything very polite and courteous and did not even charge me. So the next time I will be definitely calling these guys when theres an actual problem or when I need to replace the air conditioning and or furnace.

Ka
Review №9

I use Update Heating and Cooling for all our residential needs. Great company, great employees. I highly recommend.

Ed
Review №10

We had family in from out of state, it was 90 degree weather, July 4th weekend and the A/C stopped working. I called Update - Jason called me back to troubleshoot, but determined it needed a service call. That night we went to sleep with no air, Jason came over in the morning fixed the unit and we had A/C working before half the house was wake!!!!! Service call on the 4th of July!! Thank you so much and my family thanks you. Best Customer Service ever

Ry
Review №11

Brian was on time, assessed the problem quickly, and shared the possible solutions in a straightforward way. I can see why this business is so highly rated! I would recommend them to anyone.

Sa
Review №12

Jason and Justin did an amazing job!! I highly recommend!!

Ca
Review №13

The techs that came to install a new humidifier were very polite and very professional! They cleaned up the work area and made sure I understood what they installed and how to work it! Called when headed over and they were on time! Definitely will use again and will recommend!! Thanks again!!

Te
Review №14

Chris was AMAZING! What a great person to work with. Responsive, professional, and got the job done! Would definitely use his services (and the company’s) again!

He
Review №15

Jason’s service was great and left everything clean very professional and friendly and gave good advice on what I needed and maintenance. Best of all cost was reasonable and I would definitely use this company again. Thanks for your good service

Ta
Review №16

I strongly recommend update heating and cooling services. They cleaned my dryer vent and made sure it’s done correctly. Chris and Jason are professional and honest guys. Also the lady who makes appointment is super nice and polite. Thank you again.

Sa
Review №17

Highly recommend this company! The guys were courteous, efficient and cleaned everything up. We will use again for any heating or cooling needs.

Ad
Review №18

Job done right, fair price, new air conditioner and new line set, the technicians were efficient and thorough, will use again

Ma
Review №19

The inducer went out on my furnace. They came out two hours after I called on the weekend. He was professional and even put up with my dogs. They had installed the furnace last fall so they fixed it for free! They installed a new air conditioning unit this spring. I would recommend them to anyone. A five star experience. Thank you Update 😎

Je
Review №20

I used this company for the first time to service my furnace and did a great job! Thank you Jason and the crew! Customer service is excellent! I will definitely use this company again!

Ca
Review №21

We had our hot water tank replaced.Chris and Connor did a great job installing and removing the previous unit.Just as with previous services provided by Update, all worked out and now we have hot water once again !

S.
Review №22

Had my boiler serviced and repaired. Needed to find a company that was trustworthy with a boiler system. Dawn was very helpful on the phone . Jason, Chris and Connor knew what to do. Very knowledgeable about services and I will call them in the future for maintenance on my boiler. Thank you Update Heating!!

Jo
Review №23

Came right out and diagnosed the problem immediately. Service Technician Bryan was professional and explained the problem and repair options. Very happy with the overall service.

ra
Review №24

I have been using Update Heating and Cooling for many years now – I’ve always been happy with their work – recently Chris Coffey and another tech installed a garage heater and did a great, professional job

Ja
Review №25

Theres not enough good things to say about this company... From the first time I talked to Dawn about my problems I was having. She had a Brian the technician come out the same day. Brian recommended replacing the furnace. Literallyhad the install crew here within few hours replacing my furnace and air conditioner all in the same day. Plus my house is cleaner now than it was before they came. Thank you guys very much!!! for the awesome experience.

Ti
Review №26

Matt came out on a Monday morning, and we had a new AC & Furnace installed by end of day Tuesday. They were honest and upfront about all our costs from the start. Nothing extra was added once complete. I would highly recommend!

Ni
Review №27

We recently made an appointment with Update Heating and Cooling Services to do a routine maintenance check on our furnace. From the get-go, they were extremely quick to respond and worked around our schedule - Thank you, Dawn!Brian was our service representative, he was extremely professional, polite, friendly, and knowledgeable. Not only did he do his job but offered great suggestions for keeping our two story home cool / warm (which has been a challenge of ours) that would also save us money / cut our bill cost.We also have been interested in putting in a humidifer; Brian answered all of our questions / concerns - he was never pushy or tried to sell us on any products. He just gave us free advice.I would highly recommend using Update Heating and Cooling Services to anyone - great customer service, relaible and trustworthy! We will definitely continue to use them in the near future!

Ma
Review №28

Chris and Connor were on time, very professional and neat and clean in their work effort. We are very pleased with their service and the results. Thank you

Je
Review №29

Brian was the bomb! Very kind and honest with his recommendations. I appreciate people in this business not giving you the ring around. Thank you Brian!

Ro
Review №30

I called Update in the morning, and Brian was here by 1pm. He was professional, and knowledgeable. He had my furnace up and running within a few minutes. I highly recommend Brian and Update Heating and Cooling.

Bi
Review №31

They were wonderful and very professional. Jason Rakowski’s staff were so good and very polite. I am going to spread the word about this staff and the company. They did not leave one thing to clean up. They were great.

Ka
Review №32

We have met Jason and Chris and the service is amazing! We’ve had a few emergency situations at my job and they have come out immediately and fixed the issue every single time. I highly recommend them. I liked them so much due to my job that I have them come quarterly for my house now!

Ke
Review №33

We have used them for ten years. The company has always been easy to reach and quick to respond. The technicians always take their time and explain everything.

Wa
Review №34

The service I received was excellent and professional Jasón got our heat working right away. I would definitely use this company again.

Pr
Review №35

These guys did an amazing job. These guys were very kind and got the work done fast. Will only be calling these guys when i need anything involving AC,heating, and vents needing maintenance.

Ke
Review №36

Im very happy with the entire staff & customer service! They were very helpful with my broken air conditioner. I had receivedan immediate appointment & installation of a new air conditioning unit. They are very affordable and would help you find whats best for you even when on a budget. The guys who came to install it were very efficient and friendly. I would definitely recommend to all my family and friends!!!!!

Ri
Review №37

We have had Update out to the house a few times. Each time they are ion time, calling if they are running late, and were professional. Quality work at a good price.

Jo
Review №38

Update installed a whole house air purification system in my house. The technician was very professional and knowledgeable... he came same day I ordered it and was in and out quick! He even looked at my humidifier while he was here and told me what was wrong with it! I would definitely recommend this company!! 5 stars

Br
Review №39

Update Heating and Cooling Services was recommended to me by a friend that just had a new furnace installed. With a little research I found they were Highly Rated! Bryan I mentioned to him that I wanted one that was High Efficiency including a Filter that would handle dog hair and dander(which would help with my allergies) including a Humidifier.I went with the 96% 80K 2 Stage which included a fantastic warranty.Yes it was a little more expensive. I will make up the extra cost back by greatlylowering my monthly gas bill.I mentioned to him that my Air Conditioner needed to be replaced.It will be installed in the spring.Bryan had a great idea of installing the coil for the Air Conditioner in the Furnace now which would save time and labor when the Air Conditioner was installed.The techs were here early and started right away with removing the old furnace.I could tell they are very experienced because they each had their own seperate jobs to do. I was very surprised how fast they had the old furnace removed.They were very professional answering my questions as they were working on installingthe new items. When they were done they went thru and explained everything about the new Furnace, Filter, Humidifier and the Halo Unit. They answered all my questionsincluding some added tips. They turned it on and I went upstairs and wanted to see the volumn of air that was coming out of the ducts/vents. WOW was I surprised. I always had problems keeping the living room warm. Not anymore! I checked the temps with my laser and there was only a couple degrees different in the vents up from the back to frontof the house.We made an excellent decision on the Furnace and components. And the Techs did an excellent job on their installation!!! Bryan thank you very much. With your expertise and knowledge in helping me decide on the proper Furnace and extra options.Thank you also for sending two Exceptional Techs to install my New Furnace.

Na
Review №40

I would like to thank Matt Brian and especially Leo and Noel Not only did I get a good price they were quick in 3 days I had a furnace in my attic. I would especially like to thank Leo and Noel these guys new what they were doing. They were very nice and got the job done quick I never had a furnace before I was all electric. So they had a challenge. I highly recommend this company You wont beat there price

Er
Review №41

Very knowledgeable, professional and prompt. Would highly recommend for all HVAC services.

Mi
Review №42

Update Heating & Cooling has consistently provided professional and friendly service for over 15 years. I would highly recommend!

He
Review №43

Amazing company! Installed an air conditioner at my home and for my mother in law as well. The workers showed up on time and provided me with cost-effective solutions to cool my home. Much better then their competitors. Ive worked with contractors who have been unreachable and late. These guys are the exact opposite. Great job!

Ja
Review №44

Extremely impressed with the entire staff & customer service! Our air broke and we got an immediate appointment & installation of a new air conditioning unit. They knew our financial situation and found a good yet budget friendly option for us. The guys who came to install it were very efficient and friendly. Definitely will recommend to anyone we know!

Jo
Review №45

First off, i appreciate the company so much. I had a little problem with my heater and they ensured that it smoothly goes beyond all odds to operate nicely and quietly. Thanks to that I can now enjoy the heating and cooling conditions of my heater. And yes, the ready customer care service is a driving motive to improve.

Ca
Review №46

Great response time and made sure everything was done correctly. Thank you for your time and thank you for the heat!

Ga
Review №47

Our air conditioning went out yesterday. We called today and Brian came out TODAY! He was out there in the pouring rain trying to fix the unit. He got it to be cold again. He wasn’t sure if it would stay fixed but he said at least it is working now. After he left, he came back later to check on how it was working. I was shocked. Who does that? I have never known any company to do such a thing. It was so good that he did come back because the compressor stopped working. Only the fan was running. He put in a part and it works like new. I will always use this company for any and all of my heating and cooling needs. I will definitely tell everyone I know about this company and about Brian who was very passionate about getting this working right. This is one of the best companies I have ever had the privilege of using. They care about you and will not sell you anything you don’t need. It’s a rare thing nowadays. Thank you for caring about your customers.

St
Review №48

Brian was our service representative, we had an AC/ heating unit installed. Brian answered all our questions, sent a competitive fair quote. Scheduling was around our schedule, install crew was punctul and very polite would definitely use again. Thanks again

Ba
Review №49

I called Update Heating after my central air unit went out during the first round of hot weather. They had the best quote around and were able to come out the same day! The crew was punctual, clean and did great work. I will be recommending them to my friends and family.

Da
Review №50

Great company. With just a quick search on Google I found a reputable company that offers quality repair work and is timely in their response to customer inquiries. I found the company to be highly professional. Thank you for helping me with my AC unit repairs. Five stars!

Sa
Review №51

Amazing company to work with. They installed an air conditioner on my property. The workers were extremely nice and hardworking. They were punctual, and happy to answer any of my questions. The work was completed very quickly. I was referred to them by a close friend of mine, and they exceed my expectations. I will most definitely work with them in the future.

Yu
Review №52

The company did an excelent job installing our air conditioner. When I called to get a quote I liked the fact that they were polite, informative, answered all of my questions and price was very reasonable. They were on time and did not take a lot of time to finish the job. So I was pretty happy. Definitely would recommend!

Li
Review №53

Great company to do business with. They installed a central air conditioning system within my home which has made a world of a difference in keeping our home cool. We had window units before and they were simply not doing the job. Highly recommend!

Pe
Review №54

This company installed central AC, and removed all window units. The process from initial call to project completion was quick, professional, and cost-effective. I now save money on my energy bill each month because I was proactive in investing in a central AC unit. Highly recommend this company to all. Will do business with them again.

An
Review №55

This company was the best! The whole process was very easy. From setting up the appointment to showing up on time. The ac works great even though summer is almost gone wish i had not delayed and called them earlier ! thanks again for the great work!

Me
Review №56

I gave these guys a call when my AC went out and they came out to take a look the same day. They are very polite, professional, and reasonably priced. I will definitely call Update the next time I need service. Great work!!

Jo
Review №57

Great service. Dawn with dispatch and Matt the service tech were extremely professional and polite. Great job!!

Mi
Review №58

I had an absolutely top-notch experience here! It was super easy to book an appointment. They came out on time and were super professional and helpful. I recommend using this company for all of your AC needs.

Ni
Review №59

This company has been AMAZING from the beginning to the end. Customer Service was very friendly and thoughtful.It didnt take them a long time to figure out the problem instead they fixed the problem in no time! which very impressive!! Also very affordable!! I would recommend this company to anybody who needs their AC fixed!

Ri
Review №60

Thanks for relieving me from the heat. Air conditioning went out all of a sudden, I randomly googled a heating and cooling company and hit the jackpot first time around. Very quick and professional. Feels good in my home now. Recommended this company to a friend and a family member.😃

Th
Review №61

Very impressed with their service. I don’t usually post reviews but felt they deserved it. They came out quickly, the technician was very friendly and they had the furnace working in no time. The price was extremely fair. I will recommend them to my family and friends

Ma
Review №62

My a/c went out last week and on this and today this morning they came though. It was just a minor fix so it was fast and they respected my house a s clean up after themselves well. I recommend if you need a a/c unit fixed. I thought I needed a new one like I told them but they checked it out and it was just a part. Two thumbs up. Thanks guys. -Mark

Ro
Review №63

My central A.C. was giving out on me and it was middle of summer,these guys came very quickly and fixed my unit with no problems! The customer service was impeccable and the price was very reasonable. I highly recommend this company to everybody.

Li
Review №64

What can I say besides WOW!! They came out to my moms house on short notice and I had be there to let them in and stick around for the repair. They were able to explain everything to her so that she would understand and they didn’t complicate things with terminology that she wouldn’t understand plus it didn’t break the bank. I appreciate the quality of service that they provided. And would recommend them highly.

Jo
Review №65

Jason and Update Team were excellent, prompt, friendly and far better than the competition in every level. Had a new AC unit done in a very timely manner. Chris was awesome to work with. Very satisfied and would recommend Update to anyone. Thanks again Jason and Update Team. 5 Stars. Keep up the great work!

Ke
Review №66

I’ve contacted them twice and each time they came out the same day and spent as much time as needed until it was resolved. Would highly recommend them to anyone. Pricing is very reasonable as well.

Be
Review №67

This is an amazing company! Our air conditioner went out and they came the very next day. The price was very reasonable too. They were friendly and professional. I would definitely recommend them!

Ha
Review №68

Loving my new air conditioner but I’m fairly certain I’ll be calling again in winter. Good guys great job. A satisfied customer is right here.

wi
Review №69

We had a whole house Purification System put in at our house by Brian at Update. We absolutely love the system, I was able to smell the cleanliness in just a couple hours of the system running!! Brian was great! Very knowledgeable and in and out in 30 mins! I would definitely recommend Update Heating and cooling for any of your HVAC needs!

Sa
Review №70

Our AC went out on a old unit and Update H&C came in 2 days and fixed the problem with ease. Their price was reasonable and work done was fantastic. I live in a condo with a small space to work on the unit but they were able to get our system up and running with no problem. Highly recommend!

Ju
Review №71

Brian is awesome.. Want him to service my HVAC always.

Ci
Review №72

My A/C kept shutting off for some reason. I asked a friend if he knew anyone and he recommended this company. They were quick, informative and now my A/C works like new!

Je
Review №73

Amazing company to do business with. They install cost-effective air conditioners at a fraction of the cost of its competitors. They responded to my inquiry via their website in a timely manner and provided terrific customer service. I highly recommend this business to all my friends and family.

Am
Review №74

Great company! My furnace was acting up on a cold day. They came to my house within 2 hours. Turns out the furnace needed to be replaced unfortunately. They knew I had a brand new baby at home, and I was nervous about not having heat! All that being said, within a couple of hours, I had a brand new furnace installed at a GREAT AND FAIR price. Excellent company! Would definitely recommend!

Mi
Review №75

My nephew recommended that I call and ask for a quote since he previously had his furnace replaced. I spoke to the nicest young gentleman on the phone and in no time, I had my AC unit installed in my garage! Thanks again, and I will definitely spread the good word of your service!

Je
Review №76

This company gives you a 5 star service!!!! I have been using this company for more than 10 years now! This review is not enough gratitude of how Jason and his crew did an excellent job on installing our new heating system! I recommend this company to all my family and friends. This company also did the duct cleaning at my mother in law’s house last week and found a dead mice! Thank you Jason and Chris!!!

Gr
Review №77

Really great services provided by update our ac needed to be replaced and they did a outstanding job. The price was fantastic and work was better then most places we have used before. Very happy we booked update new ac works perfect.

Ne
Review №78

Had them reroute ducts in our basement and then clean our furnaces, ducts and vents after construction was completed in our home. I will be using their services going forward!

Rh
Review №79

Awesome service and very professional! I had an emergency situation needing my air fixed (because it’s summer of course) and Update provides fast service with competitive rates and no hassle. I will be sure to call on you guys to clean my furnace and any other issues I may have. Thanks for everything!

Ke
Review №80

Staff was very understandable and professional to the highest degree. Set up an appointment with no hassle, and got my new cooking system installed at my home perfectly in a convenient time and manner. Will definitely refer to family and friends.

Sa
Review №81

I called update when my AC unit went bad. They were Excellent! The guys that came over were super knowledgeable and very good at explaining why my system failed. They replaced the unit quickly and for a way lower price than I was expecting! I would recommend them 10 times out of 10

Hi
Review №82

Great experience. Installed central AC unit in my home. Great investment for the future. I know that if something ever were to go wrong...god forbid *knock wood*..that these guys would be right there ready to help me. Highly recommend to others!

Ki
Review №83

They repaired my air conditioning unit at an affordable price. I am very happy I found this company. I highly recommend these guys!

Da
Review №84

Great experience with this company! Called around to compare prices and this company had the best deals. They are honest, friendly, and professional young men who are very knowledgeable about what they do. Love that they are 24/7 too. Will be recommending to my friends and family thanks again guys!

Mi
Review №85

Great service!!! I had problems with my heater in the begging of the month and called update to solve it. They came super fast and the price was way better than other companies. The staff was also very friendly and could identify the problem right away! Very happy to have my heater working again for these cold days!

Ry
Review №86

Very polite and helpful employees. They helped install new heat and A/C in my home and do so in a very timely matter! I would definitely recommend!

Ca
Review №87

Made an appointment with this company and they actually arrived the time they said they would! The worker was polite gave me an estimate on what needed to be repaired came out the next day and the job was complete in a few hours. I would recommend them to anyone looking for cooling and heating needs.

S.
Review №88

Jason service installed a new furnace at my home located in Richton Park, iL 60471. Jason was superb technically and his customer service skills were outstanding. Jason was very thorough knowledgeable, trustworthy, and many other positive attributes; he is a testament of what excellent customer service entails. Thank you very much Jason and the team and I look forward many more future projects. If you are looking for excellent service, please look no further.

bu
Review №89

AC went out during our extremely hot weather we were having. Called and they were able to come out and replace my unit very same day! Price was right too! Compared to a couple other places I called. Would definitely recommend and use them again.

As
Review №90

Nice people to do business with. Very polite, quick, & good prices. Will definitely be a return customer if an issue arises with my ac again.

Ni
Review №91

Great service; got everything I needed at a wonderful price and staff was very responsive. Much better than the last place I went to. 5 stars

Jo
Review №92

I needed service on my furnace & I decided to call Update. What I appreciated was that they were VERY direct with service.All I needed was some routine maintenance. All was well until they found a simple fuse problem. There were a coupe other minor problems as well. I was expecting to pay $500+ or more. I didnt pay anywhere near that. I told other companies what my problem was and each said it could cost $350-$500 but wasnt the case here. With all that needed to be done, I was at $275.

OL
Review №93

Excellent customer service. I am impressed with how efficient they were with installing my new ac unit. Also the workers were very mindful not to dirty my carpet. Overall I had a great experience with this company.

Sp
Review №94

THis company was one of a few that I called for my cooling system. They had the quickest response time and I felt like they knew what they were talking about. The crew was very knowledgeable and efficient. I would definitely called them again if the need arose.

AL
Review №95

Very good service I can say for myself! All workers are very smart and know what they are doing! This company has the best deals around I highly recommend them for your heating and air conditioning needs. Chris answered all my questions and he wasv very polite!! 10/10 service for sure !

Li
Review №96

I have recently used Update Heating and Cooling for our new AC unit. They are absolutely wonderful and affordable!! I would not go anywhere else!I highly recommend them! In todays society many companies are in and out and dont put in the quality of work. Well Update does! They are there when you need them to be, they work around your schedule and mainly they take the time to discuss any concerns you may have with your particular needs.Words cannot describe how wonderful this company and their people are so just guve them a call!

Lo
Review №97

Update Heating and Cooling, New Lenox location recently installed a new garage heater for me and did an excellent job. The personnel were professionals and knew what they were doing. They were courteous and cleaned-up all installation waste when done with the installation. I highly recommend them and will call on them for future projects

St
Review №98

I called and setup an appointment to get a quote on new Furnace and AC, and was given quick response and fast turn around time when choosing a time. I will have to say, that Dawn, Matt, and Leos crew were all very helpful and fast on completing the job. If I need HVAC support again, I am calling back Update Heating and Cooling!

Mi
Review №99

Great service, fast and professional. Full furnace and AC replacement including all new ductwork, everything exactly as quoted. They stand by their quality and even fixed an unrelated hot water issue free of charge. I definitely recommend them.

ju
Review №100

Great company. Jason is great at helping when needed and he is always available. he has worked on my roof, furnace, clean my air system in mt house, the pool, the air conditioner, my roof, my garage, and so on. my whole family uses his service. please feel free to contact me if there are any questions.I recommend Update Heating and Air Conditioning to everyone.

Information
100 Comments
5 Rating
  • Address:899 Country Creek Dr, New Lenox, IL 60451, United States
  • Site:http://updateheating.com/
  • Phone:+1 708-473-7962
Categories
  • HVAC contractor
  • Air conditioning contractor
  • Air conditioning repair service
  • Air duct cleaning service
  • Appliance repair service
  • Furnace parts supplier
  • Furnace repair service
  • Heating contractor
  • Heating equipment supplier
  • Sheet metal contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Offerings
  • Repair services:Yes
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