This uhaul is horrible it seems like nobody know what they’re doing I walked in the door was NEVER acknowledged worker continued on the phone I waited 40 minutes and still haven’t been acknowledged another girl can up to register but of course said she couldn’t do anything on the register instead of him seeing if I can be quickly helped while waiting to solve their problem he didn’t he continued to try and fix what was obviously a problem and going to need more attention I rent uhauls frequently and I promise to never come to this one again NOBODY ever seems to know what their doing now I’m late to work trying to stop and get my money but only late cause he rather sell uhaul trucks then to acknowledge customers as they come in they need better employees here cause they are all horrible didn’t explain about the drop box at all took a hour returning truck after calling customer service but hey you live and you learn I’ll NEVER spend another dollar with them and they slow ass employees PERIODT! Oh and you have to press a star to leave a review so that’s why I have 1 but they deserve NONE!
These people are horrible and no doubt crooks!!! They charged me for another day and only had the Uhaul from 2pm to 7pm. I cked my account and couldnt believe they charged me for another day. I called and was hung up on when they cked my bill, knowing they were wrong. In the call center a female rep said she didnt charge me, my reply was you work for Uhaul right? She hung up on me. I was furious. I hurried up and left to go to the Michoud office. The General Manager name Al in Tate the only one there. Told him what happened. He cked the computer and took a call from someone else as I waited on the verdict. I got upset and said to my son, I guess we are not customers. He eventually got off the ph and called the rep who we dropped the truck off previously. She confirmed we only had it for a few hours. Again he didnt say anything. I said what is the verdict. He said she confirmed you had it for hours. He than said he knew this bc he saw the Uhaul the night we dropped it off. So for 30 mins, I kid you not, he tapped on keys to pro ess a refund and I told him I am a disabled veteran and is in pain. He moved even slower. If you can help it dont rent or rtn a Uhaul from and to them. Not once did this smart mouth General manager/Owner apologize for their error! It will be 2 days b4 we get our money back.I wouldnt have even given them 1 star but had to in order to leave a review.
So rude...forgot to put my appliance dolley on the truck. When I got to my move site I had to turn around. Ask the manager to at least compensate for the miles during the return. She flip the script and blamed it on me for not putting the dolley on the truck. WTH. Then I told her this is worst customer service. She said, that is fine....you dont have to come back here again. Who and the f@#k tells a customer that.
UHaul as a whole is garbage in my book. The company makes up policies on the fly. My local uhaul closed shop forever and I needed a 6x12 open trailer with ramp to haul large items. I’ve done this many times in the past so I figured this wouldn’t be any different WRONG.I reserved this trailer 2 times today and canceled the first due to kidney issues. Once I felt better I decided I would go get the trailer.The uhaul employee said we cannot get a 6x12 open with ramp for 1 way haul. I said this is new and uhaul rep on phone sent me 40 miles to your location for pickup. Bunch of back and forth but this ended with no trailer.So I went 40 miles out of my way, 1 hour of my time wasted and drove to trashy New Orleans.Never using uhaul again for anything since they make up their own rules. I’ve rented several trailers 1 way and never had this problem before. I guess this is a trashy Uhaul New Orleans policy!Avoid at all cost and never travel in this area at night or alone. This uhaul is located in a very bad area!
Great service from Lisa. Could not ask for better
The attendant was very rude and disrespectful.
Nice staff
Good service