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Verizon Authorized Retailer — Cellular Sales
8718 Trouble Creek Rd, New Port Richey, FL 34653, United States
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Verizon Authorized Retailer — Cellular Sales
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Li
Review №1

Ken went out of his way when my new Android phone would not connect with my car. I am an Uber eats deliver & need my phone too tell me where I am going especially for Safety reasons ! Ken came out to my car & set my up correctly with my Android ..Thank you Ken & Verizon

Am
Review №2

I went in to learn about the new Apple watch. Jenny was fabulous!! Helped me pick the perfect watch! She set it all up for me and got me a great deal! Cant thank her enough. I highly recommend visiting Jenny for all your cellular needs!!

Di
Review №3

Nick was such a wonderful representative to work with. We are very happy with our new phones. Thank you for such great customer service!

ke
Review №4

I was in a bit of a time crunch and Angel did an amazing job helping me with what I needed and getting out of the store in a timely manner.

Ju
Review №5

Sam is great. We knew what we wanted so that was easy. Lots of new things to learn tho.Sam made everything go very smoothly.

Am
Review №6

My husband and I went into this store earlier this month to become Verizon customers. We were repeatedly lied to, our bill was not even close to what we were assured it would be. The discounts, for which we qualified, were never applied and after several calls to the store and our salesperson, Aruna, the only answer given was call back on the 26th when your real bill has been generated. What does that even mean??? I called back today, on the 26th, no one can help me. In a fury I called *611, and finally a real Verizon employee helped me. And they removed the extra and unnecessary charges.Beware buyers, that store is a dealer, not a real Verizon store. Their job is to sell you as much as possible and get you out. I honestly had less stress buying a car!!! I felt much better when I called and dealt with Verizon directly.

Me
Review №7

My husband and I went to return my broken phone for the new promotion and to get me a new phone. We worked with Candi and we absolutely loved her. She was so helpful and sweet! We will definitely be going back to her in the future because we know we will be treated properly! You can tell she cares about her customers.

Na
Review №8

Great customer service thank you Mike Sastre for your help with the new phones and watches..

ko
Review №9

I came in because my screen was going on and off so sebastian helped me if you can call what he did help. When he found out i didnt have the money for a new phone because i have been out sick from work. He said the corprate store can help so thats what i did just dont know why he couldnt help me at your store? i ended up being able to upgrade 3 lines. didnt know my old phone would help pay for the store bill so big help thanks!

Gr
Review №10

I normally shop at a Verizon corporate store. However, when my wife was ready for a new phone, we tried this authorized retailer instead. There was a notable, and positive, difference in the level of customer service here. Our sales representative Ryan was extremely attentive and went well out of his way to address my wifes questions and specific wishes. I highly recommend this business!

K
Review №11

Thank you Daniel and team for your seamless & professional migration of a google voice phone number to a cell phone and two device upgrades. Very personable experience with expert navigation of service plans and LG>LG equipment migration. I highly recommend this store and would feel comfortable sending my parents here. Thank you!!

Na
Review №12

We went today and we were helped by Ryan P. It was the end of the day and I was returning a phone. He was helpful and nice and did not rush us. I will definitely return. He was able to suggest a phone and I will return this weekend to purchase it from Ryan. I was too tired to buy it tonight.

Br
Review №13

The best Verizon store there is around!After visiting two other Verizon stores before and not receiving good service, we ended up being referred to come see Candi!She was extremely helpful and was able to get the phones my husband and I wanted. She even went out of her way to pick up my husbands phone at another store since they didnt have his in stock at the time!I would recommend this store to any of my friends and family!

Am
Review №14

These people are fantastic. I was greeted at the door, seated and helped right away. Super friendly staff and excellent customer service. Candi was my consultant and I am so sorry I don’t recall the other two staff members’ names. They were all very efficient and super helpful. Got me up and running quickly with a new phone when my old one malfunctioned suddenly.

Ad
Review №15

Im very impressed by professional assistance provided by Nick Cosentino. Very knowledgeable and with courtesy. I had my new phone and everything transferred and ready to use in no time. Thank you very much Nick!

Ah
Review №16

We worked with an amazing sales rep named Moe. Made the process so easy and actually enjoyable! He was very patient with us and talked us through the whole process. Great guy. Highly recommend visiting this Verizon and asking for him!

To
Review №17

Great place to go. Caleb did a fantastic job helping me pick out a new phone. Setting it up and transferred all my items on the old phone over. Getting me set up with the protector cover, case and pop-it.I recommend asking for Caleb and you will be glad you did. 😁

Am
Review №18

We were hesitant to go in store as our last experience with cell phone sales was very negative, but John did a wonderful job. He didnt push us for anything we didnt need and we walked out much happier than expected!

No
Review №19

Miyel,She is an absolute Joy and pleasure to work with and a genuine asset to your organization .

Ri
Review №20

Today I got a great deal from Verizon but what made it even better was dealing with the manager Jim GilesMr Giles was personable professional caring considerate & answered a multitude of questionsHe made me feel comfortable & at ease in purchasing a new phone for my husband. In fact from the minute I made the first call for the appointment to the day I walked into their spacious store I knew I was at the right place & made the right choice. Everyone was welcoming as I entered. The customer service that this store exhibited is very rare in this day & age & I know I will be returning there again. Thank you Jim for making this a very pleasant experience for me

Ga
Review №21

Just want you to let you know how great Jenny was!Jenny answered all of my questions in an efficient manner and in a way I could understand the “verizon wordadge”Jenny helped me upgrade my iphone and was so gracious when she answered my ?’s. She is definitely a keeper.

St
Review №22

Fast service by knowledgeable staff.

Sh
Review №23

Hanna done a great job with my phone,she was the only one that could fix it after 3 people looked at it.great job,thanks.

Ma
Review №24

From the moment I walked in Kristin was Awesome. She walked us through everything, answered all questions and explained everything to us. She and your staff are Fabulous! Thank you Kristin. Plus she kept me informed and communicated with me prior to coming. Your awesome Kristin!

Th
Review №25

Wow...what a device!!! Best I have ever had.. bar none.

an
Review №26

Miyel is amazing. She is great!

Ju
Review №27

Daniel was amazing! Traded in my phone, helped with Verizon discounting some of my bill where my grandson made purchases for clash of clans, helped set up all on new phone explaining, answering all my questions. Have his number if I have any future questions. Just a very nice guy! Great customer service! Met Daniel last October when i had questions and also bought tablet at that time. Verizon has an asset in Daniel. Highly recommended! Also, Daniel and other employees were very good at wiping down things since the Covid 19 virus. Very considerate!

Ma
Review №28

Hanna was great but prices are crazy compared to T-mobile.

su
Review №29

My sales rep was Nick C. With tech support performed by Chad. The dynamic duo that made my new phone upgrade for fathers day a blast. Nick was able to easily answer all questions and put purchase anxiety in check. Made me comfortable and I highly recommend seeing Nick when you go for your next purchase or upgrade. That store in particular has always provided consistent and excellent customer service.

Ca
Review №30

Nick C was amazing service rep. He was very knowledgeable about the different devices and helped us make the best decision when it came to adding to our plan. He was very friendly and easy to talk to. He went above and beyond with his service.

Pa
Review №31

Best Verizon experience ever!! Daniel took the time to answer all our questions and found the best deal for us. He explained all the data processes and plans so that we could make the best choice. Thank you Daniel!

Ri
Review №32

Aruna, Daniel and Hana are fantastic! If I could give them 10 stars I would. Very patient and helpful! Everyone wore masks and the cleanliness of the store made me feel safe! Great job!

Br
Review №33

Came into to upgrade our phones, met with Jenny. She was extremely helpful . She was very friendly and knowledgeable. This was the easiest we have ever had in getting a phone. She did not pressure us and answered all our questions. A very nice store, highly recommend.

Fa
Review №34

Had a wonderful experience at this store! Jenny and Nick C were professional, knowledgeable and a joy to work with. We will be back to see them.

Je
Review №35

Good service and sales associates.

Je
Review №36

I had a situation concerning my Verizon bill and made multiple attempts to contact the company via telephone and the app with negative results. I was being over charged and did not want to continue to pay only to have this issue go on and on. My last resort was to actually travel to the Verizon store, located on Trouble Creek Rd. I was greeted by Ms. Candi who attempted to assist, but when she called the customer service line there was no answer even after waiting 45 minutes or more. Ms. Candi continued to try and assist by email as well. Eventually I had to leave the store with no change regarding my situation. Ms. Candi assured me that she would get results. We attempted at least 2 more times with negative results. I traveled back to the store, and this time I was greeted by a Mr. Ryan P. We sat at his desk as I explained the entire bill situation to him as I had with Ms. Candi. Ryan P. then called Verizon customer service, and surprisingly we actually talked to a person. The situation was explained but for some reason the Customer service Rep did not understand the situation. Ryan P. continued to work with me for approximately 2 hours an 45 minutes. After explaining the situation 4 or more times Ryan P. made an attempt to email and eventually got results that were satisfactory. All this to say that these two people went above and beyond to assist me, and corrected my Over Billing situation. Thanks Candi and Ryan P. for your assistance, my next course of action would have been to leave Verizon and acquire cellular services from another carrier.

Ma
Review №37

Have dealt with Daniel Cretella for a long time and he is without a doubt the best sales person EVER. He knows exactly what we need even before we do. Excellent personality and a wonderful person in General. Awesomeness

St
Review №38

I met with Mr Cretella and he was amazing. He was able to transfer everything over and fixed my games but most importantly he was kind and knowledgeable. He was also patient and was able to assist with pricing. Thank you Dan!!!

Li
Review №39

My Verizon rep, Candi, was very patient and competent. She patiently assisted in setting up a new phone for me and insured that everything was up a running properly before I left the store. This store is very clean, spacious and follows all COVID-19 recommendations. This location on trouble creek and Little road is open on Sundays!!!!

Mi
Review №40

It was a great service by Troy. Good price in the equipment I was looking for and the entire process was less than 20 minutes. Very kind and informative,Troy, the representative. Great experience and sort period of time there. Thank you for your services.

Ca
Review №41

Always helpful & kind! Never a long waiting period! Jim & Hannah were very helpful.

Ry
Review №42

Im annoyed that I cant give them a negative rating.Apparently, when Jose Rivera (and his coworker) says free, he means youll pay this off in installments.When Jose Rivera says I work out of this store he means Ive been there before, but I dont work there on a regular basis.When Jose Rivera says Ill wipe out those fees for you, he means something else, because that didnt happen.When you ask to speak to a supervisor, they say that none are available and give you the number of someone whos not there.When you call Nate Romig, the event supervisor (because you were misled at a Verizon booth at the fair) twice, he doesnt return your call that week.Just because it says Verizon doesnt mean you can expect quality service.Burn your money and get someone to punch you in the nuts repeatedly. Youll be less frustrated.Perhaps Ill have better luck calling the Help Line listed below. That may be the only way to have some satisfaction.

Ci
Review №43

Daniel was extremely helpful with all of my phone and internet issues. He went above and beyond all expectations to try to provide me with every possible piece of information I might need to make my decision. I am very impressed with his attention to detail.

Ch
Review №44

Kristin was my Sales associate helping me.She was absolutely Perfect, highly professional throughout my entire transaction.

Li
Review №45

Daniel was awesome! Thank you so much for everything! Even though we hit some bumps in the road, he really made the experience pleasant and Fun! Enjoying my new toys!

ch
Review №46

In and out quickly with no issues a mask is required however in these times a mask should be mandatory anywhere.

Am
Review №47

Jenny was absolutely amazing, she had patience and took the time to truly help me and make sure I was happy!!! Everyone at the store was nice also.

Pe
Review №48

Excellent customer service at Trouble Creek store of Verizon Cellular Service... upgraded iPhones... Sales Associate Kristin highly competent technically, and very friendly... all tech and billing questions addressed promptly and clearly...Store very clean... all staff taking health protocols very seriously.Will recommend to friends.

Ma
Review №49

Jenny was phenomenal. After a bad experience with AT&T, Jenny went out of her way to get me a great deal on an iPhone 11 and verizon unlimited plan.She is knowledgeable with the product, the process and customer service.She was honest and transparent throughout the sale, followed up after the sale to make sure I was satisfied, helped answer my questions, and even went above and beyond to make sure all factory rebates and incentives were applied correctly.I highly recommend working with Jenny, whether you are local or not to make sure you are getting the best deal and customer service.

Je
Review №50

Went to the Verizon store to get a new phone today ran into Daniel who was very helpful and friendly answered all of our questions wanted to shout out to him thank you so much

Pe
Review №51

This particular Verizon is better than all the rest and this is why we go here

Bo
Review №52

When we visited this location Candice helped us. I was extremely satisfied. The place was so clean. While we were sitting there we saw how they wiped everything down after someone left. Everyone had masks on. I do hesitate going places but the team at this location goes over and above.

Cr
Review №53

Candi Durm was absolutely wonderful in helping my wife and I buy Google Pixel 3a mobile phones. She got every single discount and special offer that Verizon Wireless had. She even made sure we got the discounts that were available when we purchased the phones and had disappeared on the system by the time that were shipped (about 3 weeks). Candi was very gracious and stayed an hour past the regularly scheduled end of her shift when we picked up the phones.

Sh
Review №54

This location has the best customer service by far compared to other locations. Jenny recently helped me get my new phone up and running after my old one malfunctioned. Ive had some pretty bad customer service experiences in store and online /over the phone. If I ever have an issue or need help, I always go to this location on Trouble Creek Rd. Thanks Jenny for helping me out. It was greatly appreciated!

Ju
Review №55

My husband and I came to Verizon today as he had an issue with his phone no one could hear him. Ya nelly spent an hour and a half assisting us with choosing a new phone, helping us to save money on our plan setting up our new phone and applying the new screen protector and case. Ya rly provided exceptional customer service and made the new phone transition easy. Tamely is an assist to a Verizon and we appreciate Great Customer Service.We highly recommend Yanely!

Sh
Review №56

I want to thank Nick for excellent service! I brought my 96 year old dad to get a new “flip phone” and it was all done curbside. Nick made the experience stress free with the COVID-19 precautions. I highly recommend this store and Nick!

Mi
Review №57

Candi is very skilled and well versed on Verizons service and products. She saved us a TON!The store is also extremely clean.

Ju
Review №58

Elizabeth was so helpful. She took the time to figure out my best options which fortunately was to upgrade my phone... my iCloud was not backed up so she was nice enough to do a hard backup with her personal computer... anyone else would not have done that... oh and she helped save us money by eliminating unnecessary costs to my account. I hope the next time I ever need to come back to Verizon she is there!

Ce
Review №59

Excellent service love Dan Cretella will always return . We got three new devices and had everything transferred . Upgraded to two new phones apple iPhone pro Max and new iPad . All smooth transition from old to new . Very very pleased . Store is very clean and all the employees are very nice and accommodating!

Th
Review №60

Dan was a great help with getting my phone set up and really took the time to make sure I got everything I needed ported over.

Ha
Review №61

I went in on 05/25 to look at the newer phone models. Upon getting there, all the phones were put up due to the COVID-19 procedures. I was very happy to see that they didnt have them out, for that would perpetuate the spreading of germs. Nick came over and introduced himself, bringing me to his desk. We sat and talked about the differences between the Google Pixel 4 and the Samsung Galaxy S10 for about an hour. He was very patient and went over every detail to compare between the two. Nick went to the back multiple times to see which phones they had in stock. With the pandemic, there wasnt many options to choose from, but he brought out what he could. Unfortunately, there were no more standard Galaxy S10s. Instead of pushing me towards a more expensive phone, he helped me compare what he did have in stock, the Pixel 4 and S10+ 5G, to the Galaxy S10 that i wanted. At no point, did i feel rushed or pressured to make a decision or choose a specific type of phone. Nick even sat and listened as i thought out loud comparing the three. I did end up leaving the store to deliberate more, but he was holding two of the phones to the side for me for when i decided and came back. When i did come back, Nick was with another client. I waited, and he came over to apologize for the wait and made sure i was okay with waiting. Once his previous clients left, he made sure to COMPLETELY sanitize his desk and the table in front of it. I was very impressed with the cleaning protocols this store had in place. When I sat back over at the table, Nick went over everything that i was thinking and my concerns with the phones. Unfortunately, he had to give away the Galaxy s10+ 5G because of a managers discretion due to a situation. Instead of pushing me towards another phone, Nick offered to have a Galaxy s10 or Galaxy s10 5G ordered and shipped to any Verizon location i wanted, or I could possibly try another location when i went back home to Orlando. After some more deliberation, I decided to go with the Galaxy s20+5G. Though it was a more expensive phone, Nick never once pressured me into buying it for a bigger commission. Nor did he make me feel as if i was taking up his time.Overall, i am thoroughly impressed and beyond satisfied with how Verizon at Trouble Creek Rd. is maintaining their store cleanliness and sanitation. In addition, their specialist, Nick, was very attentive and took his time addressing any/every concern i had with a new phone, even offering other solutions when an option wasnt available.

Gr
Review №62

My boyfriend and I came to this location to add him to my plan as he was looking to switch providers. Candi helped us and was professional, patient and pleasant throughout our visit. Candi was super informative and made us aware of some account offers and trade-in offers. Candi took the time to review our options and with us which allowed us to make an informative decision. We ended up purchasing two apple watches and a new iphone 11. we are extremely happy with the service received from this location as always. We even received a courtesy follow up call from Candi to ensure our satisfaction with the product. Thank you Candi!

Pa
Review №63

They were very eager to assist. We are retired and decided to move to Consumer Cellular to save $80 per month. Had them as our carrier for about a week and a half. Very seldom had more than one bar. Calls were dropped constantly so we wanted to come back to Verizon. This required a lot of customer service with little chance of making any commission. Daniel Cretella was fantastic. His primary concern was to take care of my needs. Ended up buying 2 new phones & a Hum. I would definitely recommend him to a friend!!

Ci
Review №64

Candy was awesome, very informative and patient and curbside....all was processed via curbside. I highly recommend you contact Candy.

Ma
Review №65

Candi was very professional and knowledgeable she went above and beyond to help us have a great experience. Candi is the reason I will be referring family and friends to her at the Trouble Creek store going forward. Thank you Candi for the exceptional service. The trip from Wesley Chapel was well worth it.

RO
Review №66

Ive been working with Daniel for the past 2 days he is absolutely great you should be very thankful you have an employee like him

TR
Review №67

First of all, one star is very generous giving the way this company treats people but, since I cant give no stars, I guess that will have to do.They have nerve even using the name Verizon, yes they do state they are an authorized retailer... Whomever authorized that needs to think twice.Verizon Wireless is an awesome company & these guys are dragging their name into the ground!!The salespeople are liers!! They only work on commission so, they will tell you anything to make a sale.They were at the Florida State Fair with multiple booths and big Verizon Wireless signs. My family and I have been loyal Verizon customers since the late 90s, we were aproached by a young man named Jose. He told us that if we traded in our phone, we would get a new phone free of charge to us with a plan change. I questioned him multiple times about a monthly fee for the phone and was told none - free. We were also promised a credit for some overages on data because of changing to an unlimited plan. Almost 3 months later, that never happened plus, there is a $27 phone fee on the bill!!!This person flat out lied straight to our faces!!!! After the fact we called the salesman and he told us to go into the store, which we were told that he doesnt work at. A young lady tried to help but couldnt. She provided the name and number of a manager whom never returned the 2 voicemails left for him.A representative at the local real Verizon store was helpful and broke down the bill for us. He did confirm that there is no credit on the account and there is a monthly phone payment!!Bottom line here, dont give these guys any of your business. They are CROOKS!!! Go to an authentic Verizon Wireless store.

Ke
Review №68

Earlier today I went in and spoke to Chad and I wanted to get on a good affordable plan and Chad made it happen for me! He was a very nice, personable salesman that listened to my needs and my crazy jokes to lighten the experience to make it enjoyable! More salespeople need to do what Chad did to make it a pleasant experience to be personable and accommodating! I am looking forward to doing more business with him as a new long term happy customer!

De
Review №69

Daniel was awesome! I came in to change a phone number to another phone, but he had a great deal and got me a new phone. He transferred all info from 2 phones to the other phones, which took FOREVER, figured out a few glitches, and smiled the whole time! Great service!

Ch
Review №70

I just purchased new phones from Verizon and this was my first experience with your company. Associate Ryan P. went above and beyond to be helpful and friendly. He is a credit to your company and I look forward to many years of service with Verizon.

Ja
Review №71

Best Verizon store I have ever been to! All the guys and girls are so nice. Especially Mekhame. He helped us get 4 new phones plus cases for personal and business use. He made the experience simple and smooth. Also he was extremely knowledgeable about every product we asked about. We will definitely go back for all our cell phone needs. :)

Ro
Review №72

Came in looking for a new plan with the wife and we were greeted with a smile and a hello by Daniel and he helped us get set up with our new lines and phones and help us saved also. I would recommend this store location to anyone.

Ma
Review №73

Wonderful customer service as always! Definitely the best Verizon store around and they take your time to make sure everything is perfect before you leave.

Ma
Review №74

Daniel Cretella was a wonderful help assigning my business new phones. The process was seamless and made it very simple to change out 4 phones with out any hassle. The store was super clean and they were very conscientious with the Covid 19 virus.

Kr
Review №75

It was time to upgrade my Husbands phone which we were not looking forward to as in the past it has always been a poor experience. Yesterday started out no different we went to a Corporate Verizon store & waited over an hour with no help. We left there and went to this store where we had called ahead & asked how long the wait would be. I spoke with Ryan P. who said he would wait on us till we got there. Once we arrived we were greeted by Ryan P & the rest is nothing short of excellent customer service. Ryan explained everything in detail from start to finish. He set up our new phones, even lowered our bill by telling us some things we werent aware of. He was patient, knowledgeable and one of the best customer service experiences we have ever had. Thanks again Ryan P.

Ke
Review №76

Great help I was having issues with a upgrade Chad was able to help with everything and the manager jim was awesome very professional for now on ill be going there to get all my cellular issues taking care

Ab
Review №77

Daniel is amazing! Not our first time with him and utilizing his services. He is such a help and very professional and efficient!

Je
Review №78

Ryan was amazing. Went there to upgrade one of our two phones and Ryan was so knowledgeable and helpful, steering us to the best new iPhone for our upgrade. He even synced the phone to our car! Saved us a lot of time and made sure we received all applicable discounts. Thanks Ryan! We’ll definitely be back to see you when we’re ready to upgrade our second phone!

Th
Review №79

I went to the Verizon on Troublecreek. Candi was amazing. I freak out when my tech world crumbles. My battery wouldnt hold the charge and I have been dealing with a super slow phone in a quick paced world. Candi calmed me down, talked me through everything and then some, and quickly had me back to doing my thing. She explained EVERYTHING so I could understand and made herself accessible if I have any issues. Call or go see Candi for some bomb, quality service!!!! I think this was my most satisfying experience with Verizon since I have had them for over a decade. Thank you Candi!

Da
Review №80

Daniel was a great help at Verizon today got me set up with a great deal for 2 line and very nice

Do
Review №81

Excellent, professional, pleasant, helpful Brodie. Helped me so much and he smells good too! Good job mr. Brodie.

ke
Review №82

Ryan was great. He helped us get through the process and made sure to transfer all of our phones. The price he quoted us was the price we paid. I would recommend everybody wanting Verizon to ask for him. Great guy with great work ethics. Thanks Ryan, you are a great representative for Verizon.

Jo
Review №83

Chad was an excellent salesman! He sold an I-11R to me! It was different from my I-7. He was so kind and patient showing me how to use it‼️ Chad even came out to my car to program the phone to my car! I felt reassured that I could use the phone! Thank. You Chad‼️🤗I would like to also inform you that Anthony I. was of great value when I went into Verizon again. I didn’t know how to download my Apps.! He was so helpful‼️ I’m not good with using the new phone! I felt comfortable with it after talking with Chad & Anthony‼️👍🏻

Ba
Review №84

I came in to pay my past due bill and get my phone reactivated. But, I had the very pleasant experience of meeting Daniel and Chad who helped me, not only get that done, but purchase a new phone with better features, explanations, and fun conversations. Better keep those 2 guys! Thanks!

Pa
Review №85

Met with Daniel and Hannah they got me a new phone very friendly and helpful excellent service everything was safe with covid 19 with cleanliness.

Je
Review №86

Had a great experience with choosing a new phone. Was not pressured about anything and everything was explained to me very detailed and politely. Chad Pittroff was great and I appreciate his help very much. It was past the hours of operation and he still helped me and made sure I understood everything!

La
Review №87

Great job...very personabl and explained everything. Daniel was excellent..

Pe
Review №88

John Adams the man! Set an appointment with him and an hour and a half later I had a new phone, watch, and iPad 😁

To
Review №89

The associate Aruna was very kind, nice, and helpful when we went to the Verizon store and she help me out a lot.

Ta
Review №90

Initially was helped by Nick, further helped by Daniel. Both very friendly and helpful. Store very clean, everything wiped down between all customers to keep things clean and fresh

Ma
Review №91

The Best customer service person ever! Ryan Ptreated us with kindness and Did take care of all our needs. Ryan will be the one we go to for all futurePurchases. Thanks so much Ryan!

jo
Review №92

Worst Verizon store around. Make you you go to a corporate Verizon location stay away from this store.

Ka
Review №93

My husband was having trouble with his phone and he went back several times and he said the employees there were fantastic. Very nice and helpful.

fr
Review №94

Dan greeted us at the door, and he and Nick set my husband up with two new phones at a great price. Finessed our bill to get ys the best deal. Great experience!

Tr
Review №95

Excellent!!!! I Have to start off by saying I have not had a great experience with my Verizon store near my house in land o lakes, each time I sought help for issues on my phone. I was told I need to do a factory reset, and they were not happy to help.. I was at the point of switching carriers. I decided to call a store near my work, best customer service phone call I have ever had. I spoke to Ryan and his positive and caring attitude shinned through over the phone. Even better in person. He helped me with what is best for me. Not what is best for him or Verizon. He took so much time with such personal care. Definitely the WOW factor. Do yourself a favor and go see him

Mi
Review №96

Dan did a great job selling us two iPhone 11’s. His patience was outstanding working with two folks not knowledgeable with transferring cellphones. He also gave us great tips on how to improve our television capability and reducing our costs. It was a pleasure working with Dan!

Ge
Review №97

Daniel was awesome got all my pictures back. Service was great very nice gentleman

Em
Review №98

Rich Talamantez is by far the best cell sales representative I have EVER dealt with. He was patient and polite when I came in seeking help with my IPhone 7Plus. NO ONE else seemed to be able to help me and I had spent countless hours on the phone with Apple and other help centers. He will be my “Verizon guy” from now on. My mother was also with me, and impressed with his professionalism. He was such a gentleman. She too will be a customer of his! I recommend Rich and this store to anyone dealing with Verizon in the area!

Mi
Review №99

Outstanding service and care for the customer, listened to our wants and made everything happen with a smile. Got us a great bang for the buck and looked out for our best interest. Exceptional product knowledge and support

Ke
Review №100

Store was clean and covid complient, my rep was Nick C and he was very helpful and patient. He took extra time with me getting my first smartphone and my husband as well. I would highly recommend!

Information
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100 Comments
4.7 Rating
  • Address:8718 Trouble Creek Rd, New Port Richey, FL 34653, United States
  • Site:https://cellularsales.com/stores/verizon-8718-trouble-creek-rd-new-port-richey-fl-34653/
  • Phone:+1 727-372-2355
Categories
  • Cell phone store
  • Telecommunications equipment supplier
  • Telephone company
Working hours
  • Monday:10AM–6PM
  • Tuesday:9AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:Closed
  • Saturday:8AM–9PM
  • Sunday:8AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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