Mr. Chet Lee was very courteous. He went to check out the problem with my trunk. Unfortunately it opened a little with the key but by the time Mr Lee checked it out it didnt do that anymore. Still he was polite. He let me know that my trunk was still under warranty and offered to see if I was still entitled to a free oil change. He gave me an early appointment for Wednesday because I told him I would be waiting. So far I recommend service department. Space is rather tight. Sort of scary but the gentleman backed my car out without a scratch. Hopefully I can come back and give repair a good review. Went back for my repair service. I sat there from 8am to 2pm. In that time I saw Chet and his coworker interact with the customers. They were polite, helpful and took the time to explain what needed to be done. I had the opportunity to speak to customers who had been there before and they were very happy with the service. There was also a young lady whose name is Tiffany for her friendly and informative teller. I was going to pay by credit card and she told me that there would be a 3% surcharge. I paid in cash and a mix up happened. I called her the next day to rectify and she was so sweet and understanding. My trunk works. So far so good. Hope it lasts. Nothing but good things to say. Social distancing in showroom.

Erik was extremely helpful and professional. He was patient and answered all of my questions accordingly. I left New Rochelle Hyundai with a new car that I love! When you go here ask for Erik because he was awesome.

What a wonderful place. The instant I walked through the door, I knew I was going to have a great experience. The staff is so friendly. Vanessa worked with me and showed me the car I came in to see, and it took the whole of five minutes for me to decide I wanted it. To add on to this, the dealership did maintenance to ensure the vehicle was in tip-top shape. Although it was stated to take a few days, I was contacted the next day informing me that I could go and pick up my car, which I did. The financing process was painless, and although it took a while, the financing manager worked along with the sales manager Rob to ensure that I would get both a good rate and the vehicle of my dreams. If I could give this place 10 stars I would, it is truly a gem, and completely changes inherent perceptions of what used car sales is like. Thank you so much for the Audi A6!

This review is for both the buying experience and the servicing department. I bought my 2019 Kona at this dealership. The salesperson, Mark, was low key and understood I knew what I wanted - he was informative, helpful and did not try pressure me in any way. It was the easiest car buying experience I’ve ever had and after an hour or so, I walked out with a great deal on my new ride.I don’t normally take my vehicle to their service department because I have a trusted mechanic near my home who I really like. Fast forward 2 years…I’m notified by Hyundai and my mechanic that there is a recall and I need service. Made a quick call to schedule an appointment and was assured I could get a courtesy ride home and back to the dealership again when the work was done. The service department staff and its manager, Steve, were polite and efficient. I was also pleasantly surprised by the comfort of their lounge/waiting area. If they are closer to me and I was in need of service, I would definitely return.

Read the fine print before visiting Hyundai New Rochelle dealership. Online price was advertised at $30,995. When I sat down with the salesperson, they pointed out that the “listed” price on web was after paying a “Finance Price” of $1,995. Really! So they get you in the door with advertising a lower price to only add a “Finance Price” in the fine print. The real number was $33,935 and NOT $30,995. This is not good business practice. I walked away.

Sully helped us lease our new Genesis. She was excellent to work with - honest, efficient, and very helpful. She knew the product and was great at getting a deal done.

Terrific experience! Sully is pleasant to work with, straight to the point, and is very knowledgeable. She answered all of my questions and informed me information I didnt consider when making my purchase. Highly recommend this dealership and its service.

I got a 2022 Kona from Victor who was very friendly and helpful. He even drove my car to my house when we finished! Great customer service!

I bought my first car last week over there. Victor helped me with all the paperwork. First of all, I have to say they have some of the best staff over there they really go above and beyond to satisfy their customers. Thank you Victor for everything!!

Vincent Weldon was extremely helpful in providing me with a car that met my needs and budget. 5 star customer service

Staff greeted me as soon as I walked in. I was pleased with their service and will be back next week to pick up my pieces. Very helpful staff. Extremely professional team. I got a little lost looking for the “parts” section.

Mr. Chet Lee, made me feel very comfortable about the things I needed done to my car. He was very polite and respectful. Also, Mr. Matthew Nattier was polite in explaining the work that was done to my car before I had to pay the bill. There was a young lady that was sitting there also, but I didn’t get her but she was also very polite and funny. We talk about how my wife being the boss and we laughed about it. The whole team, that works for New Rochelle Hyundai service department, is an excellent team.

I came in upset because I lost my car during flood Ida but they were super sweet especially Noah and Cameron and Rob were super helpful and make my experience amazing! I would recommend getting a car from here 100%. I purchased a car and was able to drive it away the next day! Really happy with the price I got. Will 100% get my next car from this dealership.

I had a wonderful experience at Hyundai. Vincent was very professional, patient and honest. My financial advisor was amazing. Thank you so much Hyundai. I love my Hyundai Santa Fe.

If I could rate 0 stars I would. This place is absolutely horrible. Worst dealership I’ve ever dealt with. Stay away. Do not recommend.

My salesman Desmond jones was very pleasant, he was very helpful from the very beginning I was very satisfied with the services I received and my new purchase I would definitely recommend him to family and friends if they was to ever want to purchase a vehicle

I drove 1.5 hours because the person on the phone outright lied about the price and availability. Although the employees were nice when I got there they admitted it happens all the time. I wouldn’t buy a spare tire from this dealer - they epitomize the proverbial lying used car dealer. They have people on the phone trained just to get you in the door with fake low prices and promises of the car you want and then everything available is minimum 40% more. Do not buy a car from this place - you will get screwed!!

The experience with Jessenia, from beginning to end, was spectacular. Thorough, pleasant, and made the whole process very easy to go through and understand! If you are in need of a new vehicle in the area, I highly recommend this establishment!

I love it here. Chet, he’s amazing! From the very first day I started getting my car serviced at this place, I knew I’d always come back. Chet has been so patient with all of my questions and so understanding with my last minute requests etc. I go here because I know I will get exceptional customer service and will not see anyone else If he’s not at work!

Under terrible management. STEVEN HAUSMAN is horrible. I called in regards to a part of the vehicle that was supposed to be ordered and he starts speaking about a bad review I left of him after 1. I brought my car previously and nothing was fixed 2. Speaks to the owner of the car (my mother) with total disrespect 3. I was promised a loaner car and they apparently have had a shortage for the past several months. Seems like warranty doesnt mean a thing for hyundai so dont waste your time with these guys. Get rid of him ASAP. hes a CANCER to the company. He told me he wouldnt fix my car unless that survey review was fixed. In my opinion I was nothing but honest.

The salesperson Victor is outstanding. Even though he just started this position he went above and beyond to assist me. If he continue, with his upbeat, spirit he will go further in his position. Also all the workers are pleasant and friendly.

I went recently to have my Hyundai serviced. My experience with Matthew Nattier was top notch, would recommend. He came off knowledgeable and explained his reasoning for his recommendations well.

But I would give it no stars. For an industry short on cars, this dealership sure doesnt seem interested in working with potential clients.

No ethics at all. Employees are throwing their garbagge outside. They come in the morning with laud music at 8:00AM. Also, the are parking the dealers cars outside over night leaving no parking for residents, on purpose. The employees keep yelling bad words where kids are always passing by. There is no respect to residents from management. I have nothing against the company but management may take care of this situation as soon as possible. The City Hall is already aware and working on a solution about this. I hope the manager notice my review and contact the superintendent of the buildings around to take action about it.

I went back and had a great experience once again. I went back to discuss my options since my lease was coming to an end. Sully was amazing. She explained all my possibilities and in the end she got into a brand new Sonata with even a more affordable monthly payments. I love my new Sonata and I am grateful for the Sully and the team at New Rochelle Hyundai.

Erik Nava was a great Specialist. You should ask for him. No pressure from him for you to buy. Hes very polite, knowledgeable and will listen to your needs and help you find the car that you want

I took my Genesis in for the ABS repair and for servicing. Although it took 45 minutes to drive there, it was worth it. The experience could not have been more pleasant. Matthew Nattier was extremely pleasant, knowledgeable and easy to work with. Although there is a Hyundai service center closer to my home, I will definitely consider having my car serviced regularly in New Rochelle.

If I could leave zero stars, I would. This place is a total disaster. There is ZERO customer service, and the phone calls & emails NEVER get returned. If I never step foot back in this establishment, itll be too soon. Do NOT waste your money here. Do NOT waste your time here (Ive lost hours of my life in this building waiting on people to do nothing at all).

Today I walked into Hyundai of New Rochelle and walked out with a new Hyundai Santa Fe. Jessenia was very nice and welcoming from the start. We went over all things I wanted in car and she explained everything from start to finish. I didn’t feel pressured or stressed out to buy. This was the easiest and expeditious dealer experience I ever had. Thank you so much Jessenia.

Hello .... When shopping for a lease car since my car was total by a school 🚌 bus....First Hyundai Dealer I went to wanted to much for monthly payments.... Which of course I could not afford.... My son than drove me to New Rochelle Hyundai.... There I was greeted by Libby... Whom was very professional in working with me to lease a Hyundai Kona at a reasonable monthly payment that I am able to work with.... Thank you Libby

One of the worst instances of customer service I have ever experienced. Our Hyundai Santa Fe was coming off of lease and we wanted to turn it in and re-lease a new one. Normally auto salespeople are eager to make a deal. My Salesperson Dumont had zero interest in selling a car. 5 phone calls to him and not one call back. Finally, I asked for a different salesperson and spoke with Tricia. I spent 20 minutes discussing car options with her and she was going to speak with the GM and call me back with pricing. Of course, no call back either. Do not waste your time with this dealer!

It is easy to post negative reviews when we have bad experiences but it is equally important to give credit when it is due. I want to share the excellent experience I had at New Rochelle Hyundai with Jesenia Vargas. I needed to lease vehicle in a very tough market with low inventory and prices going up. After couple days of interaction on text, Jesenia contacted me in about 4 hours I secured a good offer and was driving the car home. The staff was welcoming and I deeply appreciate the experience.

I love my new Elantra, and highly recommend Javon Fauntleroy, my very knowledgeable and helpful agent at New Rochelle Hyundai. I really appreciated all his help, hes a super nice guy to deal with.

Erik Nava was very good at his job. He went out of his way to help us buy our new Santa Cruz pick up truck 2022 . We have not brought a new car in a long time and he made it nice and easy to do all the paper work.He also introducing to us all the members of the place.

Your sales rep. was very knowledgeable, professional and pleasant. She is the reason i would return. Although i ended up paying much more than your website said i would, the overall experience was good.

Hi this is Phil just want to say that I met Matt or Mathew from the service desk 1. Very professional2.Very knowledgeable on Vehicle motors And operations very good experience definitely an asset to Hyundai services

I will start out by saying, that if I can give zero stars, I would. This one star goes to the sales person, the only good thing about this dealership. Long story short:My sales person, the sales manager and I agreed on a deal. I changed my insurance, they ran a credit report, they took my plates off my old car, and then was told to wait until the car arrive from white plains…okay! 2 hours later, the car arrived, was washed, plates and new registration was on, we started going over some new features IN THE CAR( I WAS IN THE CAR)-got out to go sign papers and to my surprise, they had tacked on $3800 on top of the $2000 down!! Thank god I caught it(agreed deal: $2000 Down including dmv fee, reg fee and first month)- they had put over $3000 more in terms of taxes and fees! I told the finance person NO, that was not the offer! I told her what the offer was and after about 5 min of me still saying no and very stressed, she said, you know what, as long as you give us 5 stars, we’ll do the original deal… came back 20 min later and once again told me I owe way more money than what was promised! Absolutely absurd! I was denied my deal TWICE!! They agreed twice and then denied it twice!!! Buying a car is stressful in itself and they made it so much worse- very unprofessional! I would not trust any offer given!

Great experience. Sales rep Sully Romero was very helpful and worked with me for hour to sign my first lease! :) #Sullyisthebest

Steve Thanks. The replacement of our tire was handled efficiently and with a wonderful personal approach. We appreciate your efforts.Howard and Helene Katz

From the moment I walked in the door I was treated to an exceptional experience. Demond Jones greeted my wife and I with a big smile and an easy style. The knowledge of the vehicles I was interested in made my choice so easy. He walked us through all the things I was concerned about and quelled any concerns I had. I would recommend without reservation going to this dealership for your vehicle. Their no pressure style makes a high pressure purchase a total joy.

I worked with Saadia who was amazing and definitely worthy of 5 stars. If you are looking for someone to work with, definitely recommend her.The only reason I ding them a star was because it took way longer than expected to get out the door. I went in with a price we agreed on the prior day so I figured it would only take a couple hours to get through the paperwork but it took the whole day. Despite it being extremely slow, everyone was nice and kept trying to push things along as much as they could.

Jesénia helped us to get into a fantastic used car was the best helping us from beginning to end

Frank recommends Hyundai of New Rochelle.My wife and I recently bought a car from this dealership over the Memorial Day weekend and we want to thank sales rep Mr Erik Nava that did everything he can to accommodate our needs as buyers and was patient enough to answer all our questions car buying related.Very attentive, professional and always asking us if there’s more we need & if so to clarify with him and ask whatever was needed pertaining to our car needs. Without Erik, I dont think the deal we wanted would have happened. We did have some minor issues along the process but the manager was quick enough to settle the issue and came up with the deal that benefited both parties.Overall experience from this dealership is good and commendable.

Matthew Nattier was very helpful and explained how the repair improved our experience. Thank you for making our first visit the beginning of our relationship with New Rochelle Hyundai.

Disappointed but not surprised. Went in to look at some used Hyundai vehicles because of positive reviews and good selection. Right from the start service was slow and it took us almost 2 hours to get in a car for a test drive. After we found two models that we were interested in buying the sales manager, Rob, explained to us that the price advertised online was subject to a $1995 down payment that was effectively an up-charge fee. He then went on to tell us that every place does this and read the fine print on the website. The down payment is simply false advertising and I will be placing a warning on the BBB website. As with any dealership be prepared to go somewhere else to find a honest good deal. Overall, I would not go back to this location given there are other dealers in the area and this poor experience.

It was a great pleasure to working with Erik and he was outstanding and amazing person to have working at this dealership

If you want to purchase a Hyundai-you MUST see Jessenia Vargas! Not only is she beautiful, but she knows her stuff. She took the time to explain features and she made what can sometimes be an overwhelming experience, feel natural.Thanks girl!

My salesman Javon did his best to listen and provide me with thorough details the addresses my concerns. He also did his best to keep me updated on the status of my leasing process. Tedious paperwork and corporate policy were issues out of his control and typical of the industry though. Hopefully servicing will be seamless and without surprises. Would recommend 👌

We went to New Rochelle Hyundai to investigate the purchase of a Hyundai Genesis GV70. Our salesman, Cameron Waldman, was probably the best salesman in this context that we have ever experienced. We have bought many cars. I commented to my husband after meeting with Cam a couple of times that he was excellent, and my husband agreed. Cameron is smart, quick, relatable, pleasant, genuine, honest- and respectful of a clients time. His pleasant and efficient service was exemplary. We were extremely motivated to buy a car from this dealership....because of one thing. One person. Cameron Waldman.

My experience was not as smooth as I expected. My current lease was ending and I went to the New Rochelle Hyundai as I have for the past 12 years and found that it was under New Management. It took 3 days to complete the transaction of renewing my lease for a new car and on the last day, I was at the site for 6 hours. A new lease was processed but only after was attempted to walk out without a car. The pricing initially requested on the renewal of the lease was unacceptable. Ultimately, the final payments on the lease were satisfactory and the transaction was made. However, I dont think I will be returning to that site on my next renewal.

Jessina Vargas was excellent and super knowledgeable and friendly and had gave us great service.

Very helpful sales team. ( Saadia Parks was the best )

I responded to an ad on autotrader.com that had been posted by New Rochelle Hyundai for a Mercedes GL 450 with very low miles and a bottom range asking price. I was told over the phone at 5PM on Monday that the vehicle was still available. I took the morning off from work on Tuesday and was able to secure the loan quickly. I contacted the person who called me the evening before but he never replied. I called the dealership and they told me he just worked in a call center and was incorrect, the vehicle had previously been sold. Of course they immediately tried to sell me the same model at an increase of $18,000. CLASSIC BAIT AND SWITCH. This was a complete waste of time. And still as of today they have the vehicle listed on autotrader and on their website. Not honest business.

Absolutely nowhere to park on busy weekend days. The inside of the sales floor is dingy and smells moldy. Sales team essentially holds you hostage while trying to get pricing and doesnt let you leave with a physical quote on paper.

Bought a new Accent years ago for my mother here. For years she has faithfully taken her car here for routine services i.e. oil changes etc. Finally time for her 30000k service and they quoted her $700+ . Thats basically cabin, engine, and oil filter changes with multipoint inspection and tire rotation. Shocked and disgusted on how they took advantage of a long time loyal customer, I called City World Hyundai and got a quote of $300. I have told her now to never come back to New Rochelle Hyundai.

I had a great experience at the New Rochelle Hyundai. Demond Jones has been working with me for a few weeks to make sure I found the right car with all the features I wanted. Also I admired the team work at the dealership, everyone was helpful and inviting. They also don’t pressure you to buy which is what I like also!

Every visit here is a pleasure. I am satisfied with my service here thank you so much for the great experience Joe

The staff was very polite, courteous and knowledgeable. It was a pleasant experience. It always has been.

What a waste of time it was trying to deal with these dishonorable con artists. I initially spoke to Ashley who worked up a quote. I was extremely clear and specific With all details that would affect lease rate and down payment. I have been leasing cars for years. She repeatedly confirmed all inclusive rate and down payment and I went through all the individual potential gotcha charges. She booked an appointment for me and when I arrived I was instead given to Mike who reconfirmed rate and all inclusive. Eventually after making me wait and being evasive on specifics he admitted it would be an additional $1500 down to achieve the rate. What crooks. Stay away.

A car is a complicated machine and repairs can sometimes be a little tricky. A great service company will acknowledge when a customer may have some lingering concerns and address them. Steve Hausman at New Rochelle Hyundai, is one of those service managers. He is just as interested in fixing your vehicle as he is in making sure you are satisfied with the results. He will extend himself whenever possible to ensure the customer is satisfied with the service they have received. The New Rochelle Hyundai Service Dept, is enthusiastically recommended!

Pleased with the car and dealership.

One of the few places not charging over MSRP. Staff was knowledgeable, friendly, and gave the feeling that they were working with you. Not a high pressure sales environment. Marsley Lamy was an excellent rep to deal with.

Most of the employees are rude, they all park in the residential area, they throw all the garbage from their cars on the sidewalk of the buildings, they take out all the service cars and park them outside their commercial establishment occupying the residential parking lots of the people who live in the area, when the business closes they take out the service cars and park it outside to save their parking spaces for the next day.They say many bad words in front of the buildings where children and people of respect live, in the early morning they arrive with loud music disturbing the peace. several times we have counted more than 10 dealer vehicles parked in the residential area overnight, several times we have spoken with the manager and nothing happens! We have nothing against Hyundai but the owners and managers must find a solution to this terrible situation.

UPDATE: They will write back to your review to say contact them, so that they look attentive in the reviews. However after writing to them detailing all my problems, they have not gotten back to me in over two weeks since set. They really are setting the gold standard in how to not treat customer. ORIGINAL REVIEW: To say they are incompetent would be giving them too much of compliment. New car from them and nothing but problems. No one seems to want to solve the problem. They are the worst and know nothing about the cars that they sell. They do not get back to you when they say they will. Just awful at every step. Going to need to contact lawyers about lemon laws and what they are doing there

I am very satisfied with my lease deal of a fully electric Hyundai Ioniq! I got to test drive it on my first day at the dealership and went back the next day to pick her up, deal with finance, and drive her home!I will say, the process took much longer than it needed to. There was a confusion about my appointment time and my file seemed to get lost in the shuffle. My salesperson was new to the job, so under those circumstances I think he did a good job.Noah Domingue is a very personable and sweet salesperson. I could tell he had my best interest at heart.

PLEASE BE AWARE*** I Had a very bad experience in this dealer! I’ve had purchase 2 cars from here and after receiving multiple offer letters and phone calls I decided to stop by and see what they were offering me.Sales person asked me questions and showed me different options, I didn’t go in with the mentality to purchase that day but after going back and forth we agreed on a deal. She asked me to leave a deposit so they could order my suv, they ran my credit, and 2 days after the car arrived.Sales person calls me and tells me everything is good to go I just had to stop by pick up the car and leave my old car. I was so happy I was going to get my car so quick, great deal $0 down and no debt on my old car.After waiting for a while, sales person gives me the new car keys so i could start moving my stuff from the old car to the new car, after that she sits me down in the office with the finance guy to sign the paperwork. To my surprise the guy tells me I owe 3,200 that I had to pay right way on top of the 515$ I had left as a deposit (a total of $3,700 I was not expecting to spend), I was shocked because I had made it very very clear to the sales person Her name is Liberta that I couldn’t pay any money at front. She never told me I had to pay additional fees at front, even when she called me to pick up the car she said it was just to sign the papers and that’s it.To me that was very shady, I was so mad I paid the fees with my credit card and left. Still thinking to return and cancel everything.This is not right, all scenarios should be explained before making a sale, they only care about selling and they don’t care about their customers.As a loyal customer, I expected a better deal and a better treatment . You got me this time but I am never coming back to this place.

This is the worst experience I have ever had. The sales person couldnt even tell me the price of the car. I had to look up the website on my phone. Left a deposit on the car to find out 2 days later the car is not for sale. No management no training. Complete incompetence. Shop anywhere but here 1 star is too high in my opinion

Service was quick, efficient, what was done was explained clearly.

Really came through for me ! Quick, polite and thorough!

Very polite,professional,and quick service. Thank you was a pleasures

Had the best experience ever My guy Victor hooked me up on a sweet deal and I kept his word and walked me through the entire process . But they made us feel welcomed and overall great experience would definitely recommend them to everybody tell them Norman sent ya ;-) and ask for Vick when you get there here’s a pic of my new baby 2022 Sonata

Our experience here was just amazing!!! Brijana was an awesome saleswoman she was kind, and extremely informative.The finance department was great as well, and made things really happen for my Man..He is so excited about his 2021 G70!!! so go see them immediately!!

Service was good, however, it was impossible to get thru to the service department. They just never picked up their phone. Had to go thru the operator to get to them, and then had to wait too long to speak to someone.

I had coupons that I wanted to use for my service $20 off any service $199 or more. However, the service advisor indicated that they would be applying a better coupon. When I picked up my vehicle they only applied $10 off on the parts and I questioned where was the additional $10 and he kept insisting that they took off but I just wanted to get my vehicle and leave. I was extremely disappointed that I have been a customer with this location for over 15 years and this was the way I was treated. And to top it off, they are now charging an additional 3% surcharge on all credit card payments. Where did that come from??? They never informed their customers and we pay already so much for service at this dealership that to add an additional 3% was a smack in my face. I know that due to COVID-19 everyone is struggling for to expect customers to now pay an additional 3% surcharge on all credit card payment is absurd.

Hyundai of New Rochelle had the car was I looking for and the team worked to make sure I was a happy customer. Mike Bansey was my salesperson at Hyundai of New Rochelle. He was honest, professional and most accommodating in answering questions and making himself available to assist me – both during and after my purchase experience. Laurence, Lina and Albert (business office) listened, answered questions, and attended to my car buying needs (honoring a lower interest rate, installing a tow hitch). They worked hard to clarify what was unclear to me. I would recommend this dealership. Mike Bansey is a great salesperson.

Very good spot to buy cars. The staff are very attentive and will go out the way to help. They have one big dealer and one small yard next to the main dealership.

I originally had complaints regarding my service appointment for my Genesis car. Unlike most places, they took my dissatisfaction to heart and Steve Hausman, from service followed up immediately. His efforts changed my rating from average to excellent. Thank you

Went to take care of 3 recalls and they end up saying we need a lot of work done. We agreed to get it done but they had to order a part and held the car longer than expected. When I called one rep said the past was there but not the tech, and one said the past want there and dont know when it would be ready. After it was finally done, and denied a loner or rental, the car was riding decent except for very loud break noise when stopping on an incline.

Horrible experience. Was shown three cars and all had no window stickers!! I repeatedly asked for the window stickers and decided in a car to buy anyhow. The salesman came over with the purchase agreement and had a different car listed than the one I was going to buy and told me,” it’s kind a like the car you wanna get so you can just sign the paper.”Inexperienced salesman, no window stickers, wrong paperwork…run don’t walk away from this dealership!!!

After having difficulty scheduling on the website my first free service appointment for my 2020 Hyundai Santa Fe SE having 7,500 miles, I called the New Rochelle service department speaking with Chet. He offered me an appointment for the very next day in the afternoon and was able to accommodate my dropoff at the end of the day making my life a whole lot easier. When I arrived for the dropoff, Chet and the rest of the staff were pleasant and promptly took care of me. They were able to provide me with a ride to the local Metro-North station, which was about a mile away, and this was on the late afternoon of that torrential rainfall that flooded NYC and surrounding areas. The next day Chet called me about 2 hours before the scheduled appointment letting me know that my baby was ready for pickup and that there were no issues because this is a Hyundai! :) When I arrived, I was again promptly taken care of and was out in about 10 minutes. This was first experience ever taking in a new car after 7,500 miles for its first service appointment and I am impressed. I had worries when I knew I had to schedule and take my baby in for its first svc appointment but those evaporated with this experience. Thank you Chet and NRH for your impressive awesome service! Ill be back [with the Arnold accent]. :)

New Rochelle hyundai in my opinion is one of the best dealerships that Ive had the pleasure of being a costumer. The staff are friendly and funny as well. I was treated as if I was one of the family. Great service throughout the company. Their Employees are the best and are very knowledgeable about all your needs, and quick to resolve your issues and concerns.

My 2015 Hyundai Sonata 3 year lease expired and we opted for the 2018 Hyundai Sonata! We were treated great at the New Rochelle dealership. Moses, our salesperson, was extremely knowledgeable which made the transaction go on without a hitch! I definitely recommend the car and ask for Moses when you get there!

The guy Matt at the service center was awesome

They treat you well. Lots of knowledge on what theyre doing. Very communicative. I will go back again when needed.

They have had my car over a week with check engine light issue. This is the 2nd time they didnt fix it the first time. NO communication from the service department. I had to call them to see if I should bring back the loaner. O The loan car they gave the registration expired 4/17 and I got a ticket for that. If I could give zero stars I would. Sorry, that’s my experience with them.

Love this place. Got my first car here. Very professional and goes the extra mile. Shout to Ms. Natalie for helping me every step of the way....

A friend recommended New Rochelle Hyundai when I was looking to buy a car. We worked with Mark Lamassa - professional, direct and courteous. Would definitely recommend to anyone on the market to buy a car.

Jose vargas was very helpful & polite. I will definitely recommend him to assist you in purchasing a car from Hyundai New Rochelle.

Always a great experience at this dealership! The service center staff is always exceptional!

They have a very nice staff... but I really dont understand the strategy manufacturers use to sell their vehicles. So I went to this place asking for the Hyundai palisades immediately someone was willing to help me with all my questions they are excellent no complain about that.The problem comes when you try to make a deal... asking for calligraphy trim of the palisades their best offer was 3k down and 790.00 a month for Hyundai... way more expensive than luxury brands like acura and lexus and similar price than Mercedes and audi. I understand that is a new model but is it a smart way to do business? I certainly dont think so... momentum is the word. Once you lose that you lost a lot of money. Time for Hyundai to bring good incentives on this suv and take the market for themselves.

At New Rochelle Hyundai,the services department are only where i bring my Hyundai car think to their expertise and rapidity to services your car.Thanks New Rock Hyundai service departmentVamissa

Worked with Vince when deciding on purchasing a pre-owned vehicle. He was patient, knowledgeable and extremely helpful. I arrived with my husband loaded with questions and a bit anxious. Not once did we feel rushed. The GM worked with our budget and we decided on a perfect fit for us. I highly recommend this dealership when considering purchasing a car

Everyone see Sully in sales, she’s the truth and she’ll get you what you want.

Great, smooth and fast service for my Tucson

We were extremely pleased with our recent service from New Rochelle Hyndai. The Service Manager, Steve Hausman, made sure to go beyond what is normally expected to provide an exceptional service experience. We will certainly continue to bring all our service needs to New Rochelle Hyundai.

While it took some time until the car was ready, the people with the new dealership seem to be conscientious. They found some things that the crew who worked in Service the last time I was there had neglected to find. I really appreciate the care they took, and am certain that the amount of time taken included dealing with others lack of care.

My experiences with new Rochelle Hyundai was bad l wood not every go back it was a sad place to sell cars at it felt like a old used car lot not a Hyundai dealership

The Service department here is great. Steve, the manager, offered to have me driven home while they worked on my car. And the guy that drove me was also a pleasure to ride with. Wish the Sales group was as stellar as the Service team.

Confirmed with them 2 hours ago they had several inventory including the one I am looking for and drove up there for an hour. I supposed to talk with Jamie and she didn’t come up so I was passed to talk to another salesperson named Jose. He checked the inventory and I was told there was only one left, everything has been sold. Really? In 2 hours? When I asked the pricing of the car, he didn’t let me know at the first place and asked me after asking him 3rd time “well, are you wiling to buy the SE?” I could’ve compare the pricing even though I was looking for a SEL. Wasted my time with such a SCAM.

The staff is the most unrespectful people that I never see The workers they have the most ugly attitude I never see in a dealership