Very happy happy with the service from sales to installation. We needed a washer and dryer set that would work for our family and they did a great job. The product was quickly available and the installation went well. Thank you very much for taking care of us today.

What a great local shopping experience! Joel Garza was more than helpful with the purchase and installation of our new refrigerator. He made a follow up call to see that all was working properly. So helpful and customer oriented. Thanks Sears Hometown!

Joel Garza was knowledgeable, very friendly, and looked for all possible ways to give the consumer the best price possible. He greeted us at the door asking if he could help us, but wasnt hovering, and was available when we had questions. I will definitely recommend this Sears Hometown store!

Needed a water softer. Had what I needed and took care of me fast.Very personable and friendly. Felt like I had know them for years.

They provide excellent customer service and support! Their employees are top notch! I would most definitely recommend friends and family go here!

They never return calls. Dont buy the small deep freezer, it dies just after 2 years. You can verify this buy reading reviews. The replacement part has only a 90 day warranty, and the repair line representative claims, the compressor with only cost about 20 dollars and labor will be about 50, which is about what the minimum fee for coming out is. I spoke to a independent repair shop he said there is no compressor for 20 dollars available anywhere, thats Sears is miss representing to get a home service call. Its to bad too, Sears use to be quality product.Heres the kicker, I had all my meat and other frozen food in it, its all gone. I am on a fixed income and cant afford to buy any food right now. My son and I have bread to eat, seriously thats it. THANKS Sears for becoming selling junk products. Youll never get another dollar of mine and I am posting this on face book. I plan to call BBB and attorney general, this model is know for these issues and should be removed from market.

Great store. Customer service is awesome. Very knowledgeable. I have bought all my craftsman tools there. They go out of their way to make sure you are taken care of.

Excellent customer service! Staff are very knowledgeable and helpful. Definitely will be back in the future!!

Great Hometown Store! Excellent customer service with super selection of brands. Locally owned and operated. Shop local 😊

Excellent customer service. The protection plan that is talked about is worth it. Very friendly, professional service.

Nice to see that our local store is not part of the bankruptcy but is individually owned & run. Very helpful staff person!!

This is a great store. Come here to get any tools and appliances. They will hook you up and take of you.

Great staff. Always more than helpful.

Great store, well run, friendly staff, always have a great selection of items

The guys that came out to deliver my Refrigerator did great work would recommend them for anybody’s delivery

Great place could replace my craftsman tools and send to my house friendly employees

Great service and help, greeted right away and had awnsers for all of my questions.

Third time here - same employee - super service! Love this store.

Our new KitchenAid appliances are amazing and excellent customer service! We had such a great experience with Sears in New Ulm.

Staff was friendly during my visit to the store. Great customer service!

Great product and service. Highly recommended!

Wonderful store and great service! Highly recommmend!!

Very nice help, its what I call a hometown feel!!

Friendly service. Small limited sears store.

Great service, this is the place for appliance deals

DO NOT BUY the KENMORE 8000 BTU Window air. The fan made awful noise and when I tried to return it after only two weeks they chargd me $32.00 to return a defective item. They said they could send it in, and I could wait for them to determine the cause and repair it. Its JULY. They had three others in the store and refused to do an exchange. BEWARE! The policy is to charge you 13% or more to return defective merchandise! I will never spend another nickle with SEARS and will tell everyone by word of mouth and on line what a shady business they run. Go to Walmart, menards, anywhere but SEARS>

Sorry to see them going out of business

We love to help as much as we can

They had all the craftsman tools that I was looking for, will be back for sure

Rude staff but decent deals

Joel is always very helpful.

Old school feel

I really miss the Sears stores

Poor service waited for someone to come help me but nothing he waited on the next guy

Great customer service.

Great customer service

Clean store and rude staff

Friendly customer service!