Customer service is amazing. I came to Rodd asking how to P* an Ares L1A1, a fairly uncommon gun with a totally proprietary gearbox. He gave me detailed instructions on how to take the measurements he needed to find out, and then told me exactly what parts I needed to buy. Seriously dont hesitate to reach out to them.

Excellent customer service. Rodd quickly responds to any questions and is very helpful in sorting queries. Postage to the UK is very efficient and we have received our orders amazingly quickly. We have no hesitations in recommending the service from this company.

I bought a CA KAC Stoner and realised while in transit the gearbox was not standard V2, I asked Customer Support what I would need to fit my Jack engine. Rodd sent me links, a detailed description and photos.They honestly could not have been more helpful or quick to respond.

The BEST customer service I have ever dealt with! Fixed my hpa F2 in no time flat. Amazing people to do business with and stick behind there products and willing to work with you the best way they can. Awesome experience, and now an awesome P* for me. Love them!

Even during their busiest times they repaired my F1 that had a broken solenoid and had it back to me in 2 1/2 weeks all under warranty, perfection at every level!

10/10 best customer service out of any company I’ve had to deal with.

Fantastic American made products! With absolutely wonderful customer service!

Awesome customer service. I ordered the wrong nozzle and sent them an email asking for it to be switched and they switched it before the order went out. I hope these guys stay in business as long as Airsoft is around.

I gotta say first of all it’s a shame you can only go up to 5 stars on here because they deserve a dozen! I went in person to the facility to have my polar star looked at. From the moment I waked in I was greeted by an awesome woman whose name I unfortunately don’t remember (actually we startled her when she walked in but that’s our bad for being too quiet plus I wasn’t sure if we walked in the right door) long story short she was super cool and friendly. She then led us to the technician Rod who I could write a novel on!In short HE IS THE MAN!!!Rod alone gets a dozen stars as well! He went way over and beyond to really get my polar star going In my gun that wasn’t too accepting of the system. His work was done so professionally and methodically, he cut no corners whatsoever, he tackled every single problem that came our way all with patience and just good spirit whereas I’d have thrown the thing across the room at this point. He not only fixed the problems until they were 100% (nothing less or he’d go back and do it again until it was done right) but completed the project from start to finish where after all his labor and successful testing he handed me a completely assembled functioning Polar star.Not only do I hope this review can shed some light on the incredible people that work there but the ones in charge know that the workers/technicians they have there are very rare to come by today.Thank you!

This was a great experience. I went to get some paintball tanks filled and learned some new stuff on airsoft. I think I may be buying an airsoft gun. These guys are at the top on customer service

Polarstar has been phenomenal in supporting my UGV build as well as customer support! Robb and Ben go out of there way to help and lead you to the best option in your conversion from AEG to HPA. I have been involved in airsoft for over 13 years and polarstar’s continued efforts to innovate and listen to players feedback is beyond approach.

Excellent customer service, very high quality parts, the machining is beautiful. Ive had four polarstar engines, and they live up to the good reviews

I bought a polarstar jack and I love it to death! When it had a slight malfunction, they replaced every piece until it worked. Their customer service is amazing, and they are all really nice people. 10 outa 10

One of the best customer services in the industry! Fast responses, knowledgeable employees, willingness to take that extra step (in my case, it was to dig out an old schematic from 2011 so I can 3D print a replacement) to make everybodys experience with them better.

I was converting my m4 fe to mp5 and had some problems, I contacted Polarstar and they helped me all the way trough. I cant recommend these fellas enough!!

Super helpful customer service with quick responses.

Love polarstar’s custom service. Big shoutout to Rodd Rambo very friendly and helpful guy!

Great products with fantastic customer support! Would absolutely recommend PolarStar Airsoft to anyone in the sport.

I was having issues with a Fusion Engine i got in a trade, and so i emailed Polar Star asking to send it in to be fixed, since i wasn’t sure what the issue is! However rather then just take my money i got a detailed response on things i might be able to first to fix it before sending it in!So Over the Course of about 2 weeks emails were exchanged back and forth, with possible solutions and when they didn’t work, they gave me more. But also explained what it could be if the first fix wasn’t the cause! At the end of it all it was just a bad data cable, which they shipped too me, it arrived with in 3days of them telling me so! i did as instructed and my Fusion Engine was fixed! The consultant i dealt with was very helpful and kind! And we’ll versed in his knowledge of the product! Great Service, Great Experience, and a Fixed Gun! and no money spent! Highly Recommend Polarstar’s and This company!

Absolutely amazing customer service!probably the best I have ever encountered with a online merchant.my man Rodd Rambo was extremely helpful and knowledgable,not to mention their products are the best of the best and they stand behind anything with their name on it.Great company I highly recommend.

PolerStar not only has great products, but I think maybe their customer service is better! And that says a lot. Rodd was our customer service representative that assisted me and my son with lost shipment of a PolerStar item. He was very thorough and so helpful. In the end, Rodd and the PolerStar team made it right by going above and beyond. I highly recommend PolerStar for both their products and customer service.

I have an issue with my Kythera from a third party seller and when I called Polarstar of the issue they asked for my Kythera and fixed it and fined tuned everything. It should of costed me a couple hundred but they replaced everything for free and got another happy customer. Thank you P* and I will definitely share your product and services. Also I forgot to mention the person that assisted me was Rodd. I hope I spelled his name right because he needs a raise or promotion. I wish more company’s would take into consideration such work ethic and customer service of polarstar. I hope everyone stays safe during this pandemic and I wish you all good riddens.

Amazing customer support and products

Great !! Just a short email about the problem and 10 sec to get reply, lots of email exchanged within 10 min, just like having chat 😊 thanks for the great service, special thanks to Rodd Rambo

Polarstar makes an outstanding, reliable, and high performing product. I’m addition to making the best system in the Airsoft market, Polarstar also hosts the greatest customer service I have ever experienced. The staff expressed unprecedented care and concern in the minor technical difficulty I experienced and did far beyond their call of duty to ensure I had the best experience possible. I cannot recommend this company and their products enough.

Ive been using PolarStars HPA systems for years, Ive had an issue the other day with the MRS system, customer serves was quick to find the issue and had a new part sent to me the following day. They made me a lifelong customer. Thank you PolarStar!

Amazing company to deal with, A Grade products and customer service just as good.100% doing more buisness with again.

Excellent products, consistent quality, dedication and outreach with their communities, and a reliable and informative customer service team. I always recommend their products and services.

Excellent customer service on top of a really top notch product.I had a small technical issue with the wiring harness. Customer service was prompt and had a new part sent to me quickly.On top of that, they believe in developing best practices based on the issue. They found the storage of the wiring harness in the stock was causing it to be damaged and developed a video on proper placement of the FCU and battery in the stock to prevent and prolong the life of the wiring harness.

Thanks Rodd Rambo for answering my e-mail question so quick. 5 start for you bro!

Great customer service, always have great ideas for solutions and willing to help.

I had a problem with my Jack and their customer service sent me a detailed troubleshooting guide and helped me fix it, at home, free of charge. They made a lifelong customer.

Fast responding helpful customer service.

Ive delt with quite a few airsoft manufacturers and products but in all honesty Rodd and polarstar was a real nice change of pace and great service -and Im from canada I might add. Short version of the story was I had nicked my f1 nozzle and mutilated it pretty good where I needed another one and a milsim was coming up within like 6 days I ordered a new f1 nozzle except they accidentally sent a f2 nozzle I called and emailed Rodd and they told me to keep the f2 nozzle cause it was gonna cost more to send it back, and they sent me a f1 nozzle that came literally fast as lightning, clutch! At my door the day I was leaving to go to the milsim i installed in my trailer and it was flawless, between my wife and I we have 3 hpa rifles a wolverine bolt, a inferno gen 2 and my f1, and I gotta say- my p* is by far the one I love, for tuning and operation and warranty nothing beats it, now Im hooked and will buy a polarstar engine over anything else hands down. With that being said, I only wish they had a bolt drop in kit *ahem * (wink wink lol) cause Id buy that too !! (Im a sniper, and love my sniper rifles not gonna lie, I use my p* m4 incase I dont get sniper role at milsims) I cannot say enough about p*, its top tier, seriously if youve read this far - GO BUY ONE ASAP!! Keep up the great work to all the guys and gals at p* you guys make upgrading a gun enjoyable and hassle free 👍👍👍👌

Very helpful and quick to respond to emails

Amazing products and simply the best customer service in the industry!

Dont buy PolarStar!! They do not work.. my PolarStar gun only worked for 1 day.- everything was installed by PolarStar.- I sent it in to PolarStar to fix it- it came back working for two hours and then the gun didnt work anymore..Now they want me to pay for it to go back to the store again and pay for the work meanwhileThey installed it and broke it themselves...DO NOT BUY - - DO NOT BUY - - DO NOT BUY

Thomas plesha is a noob

Good stuff