Wonderful customer service. Michael helped me and I was impressed by his problem solving ability and pleasantness. Excellent employee and experience.
They have everything you can think of for boats and its pretty much the only place you can find for all kinds of boating . If you have a boat Id check them out for sure . Stuff was friendly and very clean store .
Great place for all boating needs...and the staff is amazing !!!
High prices and they are only selling their own brand of everything now. Better to buy online elsewhere unless your forced to buy from them.
This must be one of their showcase stores, it is well stocked and staffed.
Great price.. Good store.. A little short on just serve...
Katelyn, manager at the register, I had to threaten going over her head for them to take back a faulty water pump. She finally offered an exchange of product which she could have done right up front. Hey West Marine! Do you really want our business or do we simply protest and stick to Amazon????
You would think that if they know something is miss marked, they would not put it back on the shelf for another customer, which was me, to get mislead on the price. After finding out the item is miss marked and finding out that I am not the only customer to which this has happened to, I ask them to honor the marked pice. The employee refused and actually asked me if I really wanted to go down this route. Well, since he said it that way, yes I do! There is a California law that addresses this type of bait and switch. Waiting for a call from the store manager.I am a very long time customer at multiple West Marine stores on both coasts. I have never been talked to by an employee in this manner. It felt as though I was being treated like I am the one who is in the wrong. This is at the Newport Beach location.
Updated store is great. Easy to shop.
This place is a complete mess, managers are incabable of performing easy task, items are everywhere and in the wrong spots, most but not all employees have 0 knowledge on the items they are selling and I would not recommend this place to anyone! Dana point or long beach would be you best bet but even then, Amazon has better prices.
They have been remodeling for several months. Low to no inventory. San Diego store is 100 times better.
Super friendly a n d helpful staff.
Excellent service today when replacing my dinghy battery. The sales folks were super helpful and friendly. The service guy offered some good recommendations and charging tips. Strong thumbs up for this store.
Good people great service. Not going to lie they are very expensive. But if you time it right with certain holiday offers and saving its definitely worth it.
Manager need to be polite when asking about wearing their mask. Plus he needs to wear his mask also.BTW. I have had my shots. !!!!!
Great place! Friendly and Helpful team
Well with Marines very expensive in sore boats so I understand but I buy sandals there because their top sider and my age II would slip infall on other type of sandals the very They do last a long time but the sandals I got were $65 I just think thats a lot of money to pay for sandals yet How much is my health worth in 5 So I would say anyone a senior that if you do like wearing flip flops so to speak this is the type you should wear youll never Slip on The
The staff here has always been extra polite and helpful.
Steve was very helpful with my kayak needs and questions.
Great store with great locationKnowledgeable staff with excellent service by multiple staff members thanks for all your help.
Great customer service. Honestly.
Has everything. Staff is super helpful.
I recently went into the store and a sales associate helped me by the name of Carter K. He was very knowledgeable and helped me find what I needed and even showed me things I didnt even realize i needed! It was a great experience and I will definitely shop here again! Found my one true store for boating accessories and parts!
Anything you need for getting out on the water. Super friendly and helpful staff.
This location is stocked with all the right stuff. Great sales staff and high quality parts and goods.
Called in to order some stuff, they put it aside for me. Drove from Baldwin Hills to Newport Beach. Got there, and let me tell you, I have never been treated so well! Maybe I looked like I had no idea what I was doing (I didnt), but I was helped by at least 4 ppl making sure I was okay and helping me find more efficient things I needed and giving me advice on usage and day to day use. They knew my name too when I went to pick up my items, (perhaps I was the only one to call in an order), but it made ya girl feel special af.Please, keep it up. Someone even offered to help me while I was in line and gave me more advice and even better tips on how to use all the stuff I bought. Hundreds & HUNDREDS of dollars later, Im literally a happy camper.
Very friendly staff, good sales
A boat is a hole in the water where people shovell their money, and West Marine is happy to help with that. This branch carries a very good selection, and if you need a general use part or other supply, they will surely have it. The quality will also be very high, so it will perform well. Youll just have to pay. A lot. Like up to double of what it costs on line. Having the right part available can be priceless, though, and West Marine knows that.
Helpful friendly staff and great selection for your boating needs.
They had some personnel changes but for the better. Responsive and attentive personnel to help you. Good products great service.
All your fishing needs plus much more. Clothes etc
I went into the store on 5/24/19 specifically to purchase all new electronics for my boat. (Radar, Plotter, fish finder, auto-pilot etc) I literally waited 45 minutes for someone to assist me who never did. I ended up going online and buying everything later that day. Got all my info from an online forum. Spent about $11,000 all said and done. This isnt the first time Ive tried to spend money in store and couldnt.
Newport Beach, Ca location is FABULOUS!
Today i needed to purchase VHF radio with mast head antenna for our Olson 30 sailboat. N2E race requires a mast head antenna. I arrived at 8am and got personal attention from very skilled guy-Richard. Pricing seems very competitive in general. It was a nice experience.Harold
It is a West Marine store, lots of stuff for that hole in the water referred to as a boat. They offer clothing, ship lines, boat parts, paints, waxes etc. Suggest that you go early on the summer weekends, the parking in that part of Newport Beach is pretty hectic. The parking lot is patrolled to ensure that the parking is used for the stores in the lot, they like to tow scofflaws.
Best place around the area for Marine parts. Lots of parking spaces
West Marine is awesome and the greatest place ever they are just very expensive. They have everything you need from boat parts to fishing lures . Boat chairs to live bait tanks. Electrical to motors. Troll motors to paddle boats paddle boards to kayaks and electronics to clothing. You need gear get it here!
Went in to get some things for my boat always have a positive experience here only thing I dont like about this place is parking the restaurant next door has valet drivers and crowded parking lot. Other than that great place good customer service
Very satisfied with Robert and his giys service
Almost anything you can think of in Boating and even RV accessories that cross over from a marine use is here, most of what I saw was from quality oriented manufacturers,but all this space and especially the location does come at a cost not ridiculous high but enough that if you can wait few days might be better ordered online .I purchased a Solar Power Controller that wasnt so I high I didnt buy it, but if I hadnt needed it now and waited a few days could have saved 65% buy purchasing it online
Cozy store & great service
They have everything youll need there for a boat an if they dont have it theyll order it for you its a fantastic place they also have top notch sailing shoe and clothing its expensive but all highest of quality sperry top sides for starters.
Great service. Fair price today. Joined their points program. Check it out.
They were very helpful and I like all the products they have
This is one of the largest West Marine stores and caters both to family and watersports, as well as hard core boating. This one and 1200 Rosecrans San Diego are my two favorite West Marine stores. You can find anything there.
We were looking for fish bait and they have it! They also have a lot of water sports gear. The staff were also very nice and helpful. Its a little pricey compared to REI.
Fantastic marine supplies store
Went in to exchange a pair of flip flops that I received for a birthday present. They were packaged wrong with the size on the package not matching the shoe size. After waiting at the check out stand while the kid tried to figure out a customer discount that left the customer irate I was sent to customer service. I older blond lady told me that without the receipt she could not help me. I showed her the that size didn’t match the package. She said anyone could have changed it. I left disgusted I spend a ton of money in the store because I like the convenience of being close to the boat. I’m done, to loose customers over $20 is an indication of where that store is headed
They frequently have a waiting period for common marine items but the staff is usually very helpful.
Load your wallet for some pretty cool stuff.
I own three boats I shop and westmarine 3 times a week I love that store Newport Beach theres a girl named Amber that works there shes very smart and always very happy and willing to help Excellent work Amber thank you so much!
Great selection. Fantastic hours. Reasonable service. Reasonable prices
Nice store; one of the bigger West Marines so a very big selection.
Great place for all things marine orented
This place has really good stuff for boats & marines life!!
Two of thw employees were awsome and Z was very helpful and answered all my question.
Very impressive store compared to other West Marine locations I’ve been to with a highly professional staff to match.
A good place to get your water sports essentials, this store is very nicely stocked and organized, staff is very knowledgeable.Sometimes they have good items on reduced prices.
Fantastic over prized clothes
Did not have updated inventory as said online along with not having their phones working as so someone can call in and inquire. Dont trust their online inventory!
Poor customer service.
One of the only places i go to get my boating needs when it comes to parts or supplies.
Everything you need, fair prices when you need it NOW or wait for one of their many seasonal sales.
Helpful staff quality products price could be better
Great staff, great selection...however atrociously overpriced!!! A $3 fitting at home depot costs $29.95 here! Everything is crazy expensive...but if you have a boat, youll have to come here sooner or later...they have everything!
Awesome store. Beautifully updated. They have everything.
Great for all our boating needs.
Very helpful finding parts.
Mason was fantastic! Knew where items were in the store and courteous to me and those waiting at check out.
The staff was prompt to ask if i needed any help finding an item and leade straight to it with no hesitation knowing exactly the location of the item
Went on a good fishing trip
Nice place $$$ expensive though.
Every thing you ever wanted and more.
Good marine hardware and adhesive
The best.
Light on fishing pole options.
I got what I needed (varnish from Holland) when no other store carried it. Great selection
West Marine has been a store that I can always rely on to get me excited because all they have is toys for my hobby.
They had what I needed. What more could you ask for?
Helpful, friendly staff, especially an Estancia grad :)
So much fun
Huge store and they stock everything also custom rigging onsite
Very helpful staff, found all the parts for my boat
A lot of apparel on clearance.
Perfect place to get your tackle in your bait swear I stopped every time
Great service and amazing store layout!
Good clean store with friendly staff
Good selection
Big store and knowledgeable team.
Nice store with assorted options for boats
They have everything.
Below expectation. Had to wait a sales associate for quite a long time while some other ones were chit-chatting together.
Lots of great stuff, all over priced, great return policy
Port supply saves a bunch of money
Knowledgeable and honest employees
West Marine is my one stop shop where I can find everything for my boat I would ever need.