In this new era ( pandemic) Suttle treated me like family. Even when my card wouldnt approve such a large charge for my down payment, they were willing to allow me to bring it back later which I did in the form of a check. Who writes checks anymore, lol. Thank you Suttle Motors. Forever grateful. Sonny my sales tech rocks. He was so kind and polite. And my 1 yr old didnt shy away from him either. I knew then he was gonna get me in a car that day.

Professional, efficient and friendly environment. The shuttle service driver, Smitty, was courteous and gave me a smooth, safe drive home.

Go here for any concern and for rentals. They always shoe great service. They are was busy for a reason.

I visited the service department. I have always found the staff to be pleasant and professional. This makes the difference for me in returning for service or products. Even the staff that make the appointments are pleasant.Thank you Suttle Motors!

The orange team is a great team of professionals women and men with outstanding Customer Svcs.

We received a complete auto detail on our 2012 Buick Regal.  Needless to say Suttle Buick, Cadillac & GMC Auto Detailing Service Team did and excellent job.  Our vehicle looked brand new. Water stains on windows gone, stains on leather seats gone, interior odd smell gone etc.  Prices are reasonable for quality service performed.  No upselling on unnecessary services.  Win, win for customers.  We will be repeat customers.

Excellent service across the board, in ever department. Unprecedented sales and service and best described as practically paranormal. Highly recommend Suttle Motors!!!

Auto was due for 1st maintenance, appt was made and set in great time manner. Dropped car off, my team was told time to pick up was called earlier than expected. All aspects of this service was excellent and Im glad to have purchased my auto with Suttle Cadillac.

Vinnie Thukral was so helpful when I was looking for a vehicle. He was very patient and understanding to my needs and wants in a vehicle. He worked with me to get the price and payment where I was comfortable. I recommend anyone looking for a vehicle to go to Suttle and ask to speak to Vinnie. He works on the used car side.

After a bumpy start going through a third party vehicle reference site and missed communications, Suttle aggressively pursued in connecting me with Jim Blankenship of IT for Suttle Motors, who turned me on to Bill Lawherd, General Manager. I eventually was linked to Jim Gamble in sales and the vehicle I was interested in was closed by Lita Louaillier, Finance Manager. I’m 65 years old and have bought a few cars over my lifetime and as a lot of folks, not been somewhat impressed by a dealership. But I have got to give credit where credit is due. I have never experienced a dealership that was so customer orientated that was staffed with the professionals I have previously mentioned. Though I did not get my Suttle ball cap as part of my end of the negotiations (LOL), they made up for it in ensuring I had bought an operable used car. There extensive inspection by their competent mechanics also alerted me to future problems (if any) which gave me great comfort and full disclosure in what I was buying. Though in life I have more miles in my rear view mirror than across the dashboard and don’t expect to buy another car in the future, I would highly recommend that you give this dealership and the folks afore mentioned a shot at providing you a vehicle with the great satisfaction I had received. Maybe I will see that ball cap on the passenger’s seat when they deliver it…. TJB

The work on the car was great & they gave me a discount & cleaned the inside & washed it. Now I dont feel so bad about the 2,grand I spent.

Quality and Honest service since I have been taking my vehicle for past 7 years.

Unfortunately had to bring two vehicles here for repairs. They finished quickly and the job was well done.

I dropped my car off for some body repair good place they do a outstanding job.

It didnt take long for my vehicle to be repaired and the work was excellent.

Ronda should be in salea she talks a great game. She could sell u a lemon like it was a million dollar car. Told me i need motor mounts and i need. Transfer case. The team driving my car for peraonal how is 147 miles add to my car n the 3 days they had it?

The experience with the service department was exceptional. In fact, this was my best experience with a dealership. I even purchased my vehicle here and will not shop anywhere else when I want a Cadillac.My vehicle was outfitted with all of the protection necessary so it didnt get damaged while being worked on (eg. Steering wheel cover, seat covers, floor covers, etc.). This is not usual, in my experience, and was very much appreciated.Johnny and Ronda are exceptional!

I called about a whine in the back of my 2016 Cadillac. Rhonda McClean, Team Lead for the Gold Team set up a convenient appointment for me, insuring a loaner car to my liking would be ready. Jokingly, I asked for a specific model loaner, just as a thought that it might be my next model car. I never expected it to happen, but sure enough when I went to pick it up, it was the exact model I had mentioned. I had not mentioned color or features, but they were exactly what I would have chosen. A few days later I visited the new car sales department to talk about upgrading to a new Cadillac. Melvin Dawson in the Sales Department was helping me decide and told me he had seen my car on the lift, meaning the parts arrived early. I stopped by the Service Department, and Rhonda informed me my car would be ready in a couple hours, much sooner than I had expected it. I came back and it was sitting there ready to go, looking like it did the day I purchased it.I know I am just one of many of the Gold Teams customers, butthey sure made me feel like I was their only one. I know Suttles Gold Team was giving all theve got for me and I surely appreciated it. They definitely have this customer for life.

Friendly dealership. Mike, the sales rep was excellent.

Getting car body work done. In and out with an estimate, a rental in minute. Very friendly.

Ray Hogge is awesome! Hes very friendly and takes care of the customer in the utmost professional manner.

This people invented customer service, theyre the best.

Great @Auto body shop..Fine Cars& Trucks, $$$$$$$

Ronda (The Gold Team) is the best. As long as she is with Suttle, I will continue to use Suttle for all of my needs. Her customer service is unmatched. She goes beyond what is expected or imagined. Also, the work done by the mechanics is always top notch. I never have to worry that something wasnt properly done. EXCELLENT experience.

Exceptional service on both of my Cadillacs. Quick & detailed service from Patrick and his team. Im moving soon and still plan to bring my vehicles back to Suttle for the overall ABOVE STANDARD Service!!

Friendly service and fair prices. Vinny was awesome!

The people were pleasant easy to work with, and answered all my question. I am calling back now to make an appointment for next week. Thank you Ronda!

One of the best car buying experiences we have ever had. Very friendly and no pressure.

I expect the best service/excellent performance at Suttle Cadillac in Newport News. I get it!

My service advisor, Rikki provided good customer service.

Jim thanks for the repair on my fuel tank leak on my Hummer. I can now drive safely with the family.

Good customer service

Good, friendly service. Was my first visit after purchasing a used vehicle from them. Was using a free service coupon.Parts were expensive. TPMS went out, was charged $170 to swap it, just the 1. No mention that it was probably the battery and if so, potentially, the others are about to start going too.

Since the day that I made the purchase of my vehicle, I have been very impressed with the staff and services at Suttle Motor Corporation. They are more than just my car dealer - they are family!

My service team is great! The vehicle 1 warranty program that I purchased via Suttle Motors has proven to be a great investment for my 10 year old DTS with over 100K miles. My rental car was even covered over the weekend!

Another fantastic experience with Rhonda and Suttle Corporation. Thank you very much! We will be back.

Had auto body repairs done on my vehicle. Service mgr was extremely professional and kept me well informed of the status of repairs. Repairs we completed to my satisfaction

Great service for a great car.

Polite and friendly staff. Extremely convenient process. They have onsite insurance adjusters and Enterprise car rental. My car looks great!!

Jimmy with the Blue Team was excellent. I recently switched to his team and was very impressed with responsiveness and turnaround time.

My service rep was amazing. Also, the service was excellent . Everything done was explained clearly with the approximate price...also I think this was the first time my vehicle was wash.

Fantastic job!

Always great to work with. Service department is excellent, technicians will call you to ensure they get to the bottom of the issue. 5/5!!

Great service..superior sales staff..no pressure

This is my car dealership where my car is serviced when its time

Awesome. Punctual and efficient

Rude, didn’t even look at the vehicle, went in for a live appraisal mind you, lowballed us because (can’t make this up) “old people buy our cars” KBB low end 13,500 high end 15000 they offered 10000.The only reason I gave 2 stars was because everyone other than the salesman we got stuck with was very nice and helpful.

As usual Rhonda on a GOLD TEAM takes great care of us.

Staff was friendly and greeted me by name when I arrived. I was helped immediately, and the appointment did not exceed the estimated time.

Great job by Silver Team! I want to move my services there permanently!

Very professional and attentive.

Good people great customer service

Nice staff in the Bay Area but the guy who offered us a ride home and others talks too much

Had a flat tire they could not repair because of the rim

Always courteous, helpful and friendly! Quality work!

Any issues I may have as a customer, the management team actively listens and resolves the issue expeditiously. I am glad I selected Suttle Motors for my dealership.

Had my car repaired after someone run into it. Great People and service

Excellent customer service representatives made all the difference.

My service tech is AWESOME RICKI

Always great customer service!!

If you need a new car Mr Tony Ray is the man

Services wont give u info about what uAsking

Great service!

Very good !!!

Car was hit, and towed to Suttles

Excellent and friendly staff

Great service

Great

Service center takes to long.

Great experience as always.Rhonda- Gold Team is the Best!!!!!!!!!!!!!!!!!

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