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Toys"R"Us
12132 Jefferson Ave, Newport News, VA 23602, United States
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Ho
Review №1

Nice place, plenty of parking, but it took some effort for my daughter and I to find the Ever After High dolls. Lady working in that area, helped us find them, and then customer service desk checked us out (did not have to wait in other lines).

Ch
Review №2

Great staff, very helpful, clean store and lots of parking.

Al
Review №3

Going out of business, alot of the items you see on sale are the same price youd find anywhere else or online...

St
Review №4

Love Toys R Us. Who doesnt love a toy store if you have a 2 year old boy with Christmas gift cards. Every Christmas we take him to pick out what he wants to spend his gift cards on. It actually is not as expensive as I remember it being. There were quite a few sales and we had a coupon along with gift cards. He picked out a few books and toys. Of course we can use the gift cards online but being that he is only 2, its nice to actually go to the store and let him pick things.

Sh
Review №5

Wanted to find a wolf toy for a child that loves wolves. No one in store to assist. I wandered aimlessly aisle after aisle. After settling for an alternative item, I went to checkout. The young lady although pleasant, just shrugged her shoulders when I told her I could not find what I was looking for. Guess I will have to make a special trip to Great Wolf Lodge and pay the big bucks.

Ch
Review №6

Great place. I waited my whole adult life to shop here until I just had my baby boy last December. So very sad to see this place go. I pray someone comes along and saves it.

JT
Review №7

Im truly going to miss this store. Ive been going to this store for years. Its my childhood. I will never forget toys r us.

Ja
Review №8

Its going out of business and theres good reason for that. We went in looking for board games for adults. Selection was limited so we walked next door to Target which had many more options. The store itself looks like it was last updated in the mid 90s. If your purchase can wait, the prices are almost better online. We dont recommend this place.

Ch
Review №9

Such a variety. Great sales sometimes and you can sign up for great rewards for your children and free things for their birthday every year. Also awesome events there too

Ba
Review №10

We always have a great time here w/ our family, & it saddens me to hear the news of some (maybe all) the stores closing starting Monday. 😭 Stupid internet shopping is putting more & more brick & mortar stores out of business. It just takes the fun away, especially for the kids & the collectors. I hope & pray they keep at least one store near me in business. 🤞

Tr
Review №11

Warning!! Dont buy anything as a collectible. After I finished my purchase, they used permanent marker to mark the box. This is essentially damaging the product, after the purchase was complete. I bought something and after I paid for it, they damaged it. Let that sink in. They also then claimed there is nothing they can do about it. I hadnt even walked away from the register yet

Ja
Review №12

Even with the huge close out sales the prices arent that great. They marked them up to make the percentage off seem like more. Also they refuse to honor the correct price on anything marked wrong. Plus due to closing prepare longer lines due to one lane; maybe two at most if lucky.

Da
Review №13

Always helpful staff. A few temp labor at holidays but overall good service. Some prices are way high. Make sure you do price match at checkout!

Mi
Review №14

So sad to see Toys R Us go! My daughters loved coming here to check out the toys. Plus the customer service was always top notch. Thanks for the memories!

Jo
Review №15

They had a special event for May birthdays with Geoffrey. He read a story, the kids got to keep a copy of the story along with a stuffed animal of Geoffrey. My son loved the parade he got to walk in. It made him feel special. They he got to use his birthday coupon and gift he got.

Am
Review №16

High prices. Catch the sales and you will get a good deal. My kids love going here even if it is just to look.

Je
Review №17

Toys R Us will always bring me great memories. Its such a shame they are closed. My family will always be Tory R Us kids. Its been great!

Do
Review №18

Sucks this place is going out of business.. loved the variety of toys! Prices were a little on the high side, but they carried everything!

Kr
Review №19

Always a good experience... Im there for my kids and them getting toys... So its always a good time and always friendly helpful people!

Ro
Review №20

Some sale, 5 or 10% off original price is not a sale. Walmart has better prices. That’s probably why they are going under.

Va
Review №21

Man cant believe there going out of business. It was my dream Land as a kid

Th
Review №22

Great Store to find those wanted toys! Just watch how Employees ring up your items! I was charged twice for an item & the employee didnt tell me that some of the items I bought were Buy 1, get 1 Free! Bcuz I would of bought a 4th item, instead the 3 I did buy!

He
Review №23

No great sales, even though they are going out of business. My son had 2 gift cards and we were told that they just stopping accepting gift cards the day before we went there (on a Saturday). The cashier handed us a small slip of paper with information on it and said that we need to file a claim with the bankruptcy court. Are you kidding me? I dont understand why they couldnt just honor the gift cards for one more day, at least through the weekend. Just bad service. I can understand why theyre going out of business. :-/

Je
Review №24

My kids Christmas list were easy because I found most of what they asked for at Toys R us.

Of
Review №25

Employees maintaining good spirits and keeping the store very organized in its final 10 days.

Sh
Review №26

Great place to shop just a glance and to buy awesome place to take your kids

Th
Review №27

Excellent found just what we were looking for. The associates were very friendly and helpful.

Me
Review №28

What a horrible experience!! Customer service is definitely not a priority to you!!! I spend so much money at your store and will NEVER be back!

st
Review №29

My son loves going here, to bad is closing. Great deals going on right now.

Je
Review №30

Going out of buisness, only offering 10-15% off right now for their liquidation sale.

Ly
Review №31

I know store is closing but it could have been more organized.

Ch
Review №32

Enjoyed just looking around an seeing all of the difference thing that they now for kids.

Sh
Review №33

If the stores are closing the prices have not gone down.

Fl
Review №34

Still had a wide selection of things. Staff was very helpful

Ma
Review №35

The customer service reps sometimes need to be found, however, theyre super helpful when you do find them.

Jo
Review №36

Very helpfull staff, great selection, great price match policy.

Ma
Review №37

Well mannered quick service good prices and discounts

Bo
Review №38

One of the best ones I have been in. Goodbye

Tu
Review №39

Its closing, both the store and employees reflect this. The shelves were a mess and the employees could only be found at registers.

Co
Review №40

The best place in the whole world! Dont close it!

an
Review №41

Love taking my kids there to find something special

ho
Review №42

So much fun, a lot better prices than There used to be.

Th
Review №43

Smaller store but still has a good selection for its size

Br
Review №44

An older location but they still serve a purpose making the kids happy.

St
Review №45

Amazing assortment of toys and games reminds of when i was growing up loving this place like Disney

Be
Review №46

This toy r us had all the toys, but looked not well maintained overall, with displays awry, and a good number of dented, damaged boxes. One of the baby toys I was looking at had pieces missing from the box.

jo
Review №47

Ebay R Us ! Free Shipping No Tax. Do The Math. Your Basically Buying The Box Anyway.. Marketing Magic . : ( Unless U Cant Wait Or Forgot Last Minuit Shopping Sucks.. LOL

Je
Review №48

Great place to get trucks for my son, they have great prices, easy checkout and knowledgeable friendly staff.

El
Review №49

Although high priced it has decent selection To choose from although the staff is OK they helpful most of the time

Ta
Review №50

Very helpful staff, and great sales. Hate to see the store closing soon.

Ki
Review №51

Prices are way to high, but there is a good selection.

Re
Review №52

Its a toy store, what else needs to be said! Staff is always friendly, and store is always well stocked and organized.

He
Review №53

Good place for variety of toys, prices are not bad.

Ab
Review №54

Good, clean. Store. Staff is good and quick to help.

Ga
Review №55

They always have everything in Stock. Plus they always have their shipments pretty early

Ch
Review №56

Great, but now dead and departed. :(

My
Review №57

This was the perfect place to find any toy on the market. To bad they are going out of business.

Ki
Review №58

LMAO the employee meant he was gonna find me a gelli bath for my daughter took him until I was checking out but he found it and found me. I was so tickled but so thankful

Ry
Review №59

Even with going-out-of-business sale, their prices are still higher than anywhere else. Also wont exist for another month.

Be
Review №60

Great deals, steals!! But thats due to going out of business

st
Review №61

Well decide to go there because they are going out of business to see how much they went down on their prices some where good and some wasnt we got something for the grandkids.

Vi
Review №62

The sales arent that great and everything is solo high....plus you can get better rates at other place then here

No
Review №63

Always have toys that my kids adore

RO
Review №64

They will meet other stores pricing if you have proof on your phone.

ca
Review №65

Theyre very friendly and helpful.

De
Review №66

Friendly and helpful staff. This place will be missed

Jo
Review №67

Next selection. Good service

al
Review №68

Too bad they are closi g as the store still has a nice toy selection

Ta
Review №69

This store has looked the same to me since I was a child. Toyland

PE
Review №70

Well stocked. Clean. Friendly staff.

Ke
Review №71

So sad to see this place closing down. There werent many discounted items when I visited but a lot of stuff was already sold.

an
Review №72

Sad to see them go but under the circumstances they were very helpful and smiling.

Ev
Review №73

If you have a question about this place, I feel bad for you. Someone took your childhood and put it in the attic, my sincerest apologies.

Gl
Review №74

Going out of business only 10% off for now

Ge
Review №75

I had to use my gift cards before the store closed. All toys were expensive. I hate to think that they are going out of business but with prices so high I can see why.

Sy
Review №76

Glad theyre going out of business. Overpriced. Even the going out of business sale was unreasonable.

a
Review №77

Great customer service and always polite

Ch
Review №78

Prices are less expensive online.

Er
Review №79

Great place to buy new toys

Th
Review №80

I found what i was looking for. Foaming hand sanitizer.

Er
Review №81

Lego sets are overpriced. But they price match

Qu
Review №82

Going out of business. Not much is discounted yet.

Jo
Review №83

Not a bad store big selection

Je
Review №84

Clean. Friendly helpful staff.

ch
Review №85

Toys R Us... Toys toys and more toys adds to fun!

su
Review №86

Went to store Sunday when they opened and they did not have a toy that was advertised in the Sunday paper.

Mi
Review №87

Good selection, but they are brutally understaffed. Hard to find someone to ring you out, let alone actually help you.

Ci
Review №88

Poor.got what we went for.got home got a call from manager.wasnt charged for item.600.00 gaming ststem.really.More training needs to be done for these young employees!

Br
Review №89

Sad to see it closing, this location is pretty much wiped out.

Ca
Review №90

Staff are very friendly and willing to help

th
Review №91

Great customer service thanks Michelle

De
Review №92

Greasy place when you can finally find someone to help when you need help

re
Review №93

Exelent customer services

Th
Review №94

Lots of toys, only worth it if you shop the deals.

Ju
Review №95

Its sad theyre going out of business

Ji
Review №96

Great clearance section and approachable employees

Il
Review №97

Great store!! Great staff!!

Ka
Review №98

They were just open to sell out the store

Ti
Review №99

Store now close. No longer a Toys R Us kid 😭

Be
Review №100

Even going out of business and the sale its to expensive

Information
98 Photos
100 Comments
3.9 Rating
  • Address:12132 Jefferson Ave, Newport News, VA 23602, United States
  • Site:https://stores.toysrus.com/va/newportnews/toy-store-newport-news-va-8369.html?utm_source=google&utm_medium=organic&utm_campaign=rls
  • Phone:+1 757-249-8697
Categories
  • Doll store
  • Toy store
  • Game store
  • Video game store
Working hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:9AM–9PM
  • Friday:Open 24 hours
  • Saturday:10AM–9PM
  • Sunday:10AM–9PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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