This is the third Toyota we’ve purchased from Toyota of Newport. Always a very positive experience. They are professional, competitive, fair prices and willing to work with you on pricing and other details. We highly recommend them.

Considerate, down to earth., helpful, obvious that the staff are quite skilled, well educated and have expertise. Comfortable waiting area as well. I felt I could trust them and their honesty when recommending what is and may be needed for my faithful Corolla.Thank you

Thank you Joe! I love my new car and I am very happy with my purchase. I will definitely recommend buying a car from Newport Toyota. Joe and everyone there made the car buying process a breeze for me. Never been happier!

All employees are respectful, professionals and knowledgeable on their role. I will not take my car to anywhere else. I trust this place and I fee safe when I arrive there. Congratulations😊

I found a 2021 Toyota Prius for my mother here. Joe Barger and Jerry Gray were fantastic. No high pressure tactics. Just friendly and helpful service. We walked out happy about our purchase rather than feeling beat up. I can’t say that for other dealers in Newport I have dealt with!

I always feel like I’m in safe hands with Newport Toyota when I get oil changes and recommended service for my 2012 Toyota Prius. Service options and costs are thoroughly explained in advance, work is timely, and communication is excellent when something unexpected is discovered. Staff is friendly and efficient and make maintenance smooth and easy.

We had a new noise show up after driving our Toyota Tundra across Iowa to the Oregon coast for my daughters wedding. I drove to Toyota of Newport at 8:00 am and they said they would have a mechanic evaluate it that morning. I was called back around 11:30 am and was told it would be repaired by 12:30! We piked it up and it was running as good as new again! The staff were friendly and cool and I dont think any car mechanic has ever treated us with such kindness and compassion. A huge Thanks to Toyota of Newport!!!RE

Ive done business with the Newport Oregon Toyota a few times now; I purchased my current vehicle there and Ive used their service center for emergency auto repairs and or advice twice.Each team member I came into contact with when visiting was exceptionally friendly, thoughtful and caring; and I found the repair service team to be knowledgeable, efficient and cost conservative with advice and repairs.Id be delighted to refer my family and friends to their establishment to find remedy for their needs too.Thank you to the team at Newport Toyota for going above and beyond the average standards Ive found at most other dealerships & repair centers to give us such outstanding service and customer care.

Thanks again for last minute service to us as Toyota family members! You rock!! Rios family COGracias por el servicio de ultima hora!!

Buying a truck here was absolutely memorable. The staff was as happy as I was that I was getting the truck of my dreams. Jennifer Krueger worked hard to hand pick just the right vehicle for me. She and her team were patient with me every step of the way, and made sure that I was well taken care of. If I ever buy again, it will be with Toyota of Newport.

Toyota of Newport is the best! Small town roots and a great crew! I’m SO happy with my slightly used vehicle, and the service I just got for my first auto maintenance. Their service department is quick and thorough, from start to finish.

I have worked with Toyota of Newport for 18 years. They are the best. The offer great deals, are fair and stand by their word. The service department is great. They are friendly, explain what is needed and what can wait. Their estimates on both pricing and the time it will take for the repair are spot on.

Stopped to get new tires just purchased from another Toyota dealer in another city checked when tire pressure icon turned on. Was told service department was closed on Saturday and to try Les Schwab

The service on the 4Runner was great. However, the invoice leaves some work. Ive ALWAYS received invoices with line item information. Your invoice lumps items together. It would be great if your invoices by line item.Thank YouRon Rueter.

Joe was really great. Very smooth transaction, everything went just the way it should have. Thank you Toyota of Newport!

Absolutely wonderful experience. No pressure, no tactics, just walked in and told them we’d like this car at xxx payment. 15 minutes later we had a deal. Thank you so much Imran in the sales office, Jerry in finance, and of course Tonya our fantastic salesperson. If you’re in need a vehicle, make this your first stop and be sure to ask for Tonya!

Excellent customer service! Madeline my sales person was perfect and didn’t pressure me and was beyond professional and I’d recommend her every time someone needs a new vehicle!!!

I am grateful to be able to say Newport Toyota made it very easy to have my car serviced while I was traveling. They were able to schedule me quickly and had my service done in 40 minutes. They were genuinely happy to help and made the process very easy for me.

They were great. One of the easiest car buying experiences Ive ever had.

Jennifer Krueger was great as our salesperson. No high pressure, asked what we wanted, was efficient, and knowledgeable!She made sure we were satisfied as a followup. Willing to answer all of our questions. Overall, our experience at Toyota Newport was excellent. They even were able to acquire our preferred color vehicle from a dealer up the coast. We also ordered custom floor mats and they were available next day.

It was a pleasant experience at the dealership. They make you comfortable and very helpful.

Great experience dealing with Imran, the general manager. Smooth transaction buying the car

My appointment was at 1:00 and I drove out just before 2:00. When I questioned being charged because of extended warranty, the service quickly looked it upand said I have 3 or 4 more service appointments before it ends. Great customer service by all staff.

This place is absolutely amazing. Our experience could not have been better. Everyone was so friendly and accommodating, Lola was so wonderful and by the end of it I felt like we were friends. She has gone out of her way so much that she is personally going to deliver the car to out house during a birthday party as its a gift for our daughter. She helped us plan all of it. On top of that Jerry came in on his day off to finish the lending process since somebody else was sick. Top notch service. Cannot recommend them enough.

The service center at Toyota of Newport was excellent! I was treated with respect and caring, they kept in contact so I knew everything that was going on over the weekend. Rich and Jocelyn really stepped up and bailed me out with a rental car after I was stranded with my 1 yr old grandson by a local rental service. I will not hesitate to use them again!

Very good pre-sale service, but post sale not so good - 5 minute orientation to the car - cited some rule about the salesman not getting inside.Sales aways busy when I came for service but service department ok.

They was very helpful and quick was able to help us get in to a 2019 newest car we have ever owned! Thanks for all the help with getting us our new kia soul we love it

These guys worked all day, trying to reset a recall code on our car, which prohibits us from using any part of our in dash, info-center. Because nobody can tell them how.....

Every one was very helpful. They were up front about pricing. It was a very positive experience.

Saw a gorgeous Camry XSE Hybrid on their website. Called (I live 1.5 hrs away) and spoke with Eric who gave cars ETA from transit, and vehicle arrived within that timeframe a few days later. When picking up the car, Joe from sales was kind enough to patiently go through the bells and whistles, Eric had paperwork to sign, then I was on my way home. Having owned six Toyotas over the years, I already know them to be reliable vehicles, so I just wanted a quick, smooth, hassle-free buying experience; and thats exactly what Newport Toyota delivered. Thank you!!

Really awesome experience at Toyota as usual! Jennifer kept us informed every step of the way and helped us get exactly what we needed and wanted. I love this truck!!!

Great service very nice people great help from Richard Murry

Amazing experience and the staff was fantastic! I would buy here again for sure!!

Always a fair deal and great people

Very easy transaction. They worked with us to make the price reasonable for trade in and purchase. Friendly staff and overall great experience! Would buy from them again and recommend to others.

Our experience purchasing our new Toyota of Newport, Oregon was fast as we drove our Highlander off the lot after we were given a short lesson on the various things it could do. ..We made a fast trip to Sacramento, California and the car drove like a dream. We would buy another Toyota in a heartbeat.Margie P.

Toyota of Newport and in particular Jennifer Krueger did an outstanding job of getting me the Prius Prime LE I wanted (even though they didn’t have one on the lot when I started looking) in time to take advantage of the amazing cash-back offer Toyota had going that month. I very much appreciate them going above and beyond in my behalf!

Had a very well informed sales person (Joe Barger) who went over a number of models, explaining the specific features and performance of each. Although Id done my own research, the additional information received helped me to make a more informed choice. I was treated with courtesy and respect, there was no pushy sales pitch, and Joe spent quite a while with me post purchase to help me to get my phone paired into the system, to personalize my audio and navigation systems and to show me all the features on the dashboard. I love my new car and felt very well taken care of.

Customer service is great! Very comfortable environment and it was a fast, easy and efficient process. Thanks, Jennifer!

Came in on my lunch break, drove out with the car I wanted. No stress, no fuss. Jennifer and Jerry were both awesome!

Nice service. They told me a price and delivered same. Most professional.

Very friendly and helpful staff. It was wonderful to have a woman sales rep.

I know I’m generally going to pay a little more going to Toyota versus other shops, but time and time again these guys prove why I do it it. From the service writers to the service manager they are always working to be flexible and earn your business each and every time. Been going the service department of Newport Toyota for 1.5 years now and have always walked out the door happier than when I entered.

Very reasonable and friendly. They went to the extreme on covid -19 precautions which we appreciated. We highly recommend them. Jennifer was very helpful and courteous. Thanks to all the crew for their help!

It was my first experience with buying new. Sales was fine, but finance was awful! I definitely got taken advantage of and it was a very predatory experience. Plus, the attitude on this guy stunk. Condescending would be one way to describe it.After becoming more knowledgeable about car buying, I decided to try and work with them again. I gave a call to ask sales a question. That same condescending tone arose from this sales guy. So, I went and bought a new 2021 vehicle elsewhere. Toyota of Gladstone is where you all need to go. The service was non pushy and youll have actual options to chose from. I tried to support local! Its not worth it. Trust me.

Toyota of Newport was great! They worked with me and were easy and courteous during all negotiations!

Didnt follow through tires needing replaced. Found 3 nails but only found that on final papers. Rotated tires but failed to fill low tire causing indicator light to come on after we left. At a competitor they replaced our tires but found no nails.They also reset indicator light.We paid $20.00 for an unnecessary rotation. Will go elsewhere for next routine check.

I brought my car in for service. The parts and service department went above and beyond for me. Great customer service, excellent work in a timely fashion. I highly recommended!

Called Aaron and set up the service to replace the fuel pump which had a recall. Dropped the truck at 10 and Aaron called at 12 letting me know the truck was ready to be picked up.

We were on vacation from out of state and stumbled across this little gem. Didnt have plans on buying but the price was right and their no pressure sales tactics are fantastic. Eric was the best to deal with and Kevin in finance was thorough in making sure we had all of our out-of-state info in order. Wed highly recommend.

Great service was finished faster then expected and was less money than was quoted to me

2nd experience using this dealership for service. I had a good experience. Estimate was spot on. Service was explained. Friendly and professional. Would recommend and use again.

My long awaited hybrid RAV4 xle got her tow hitch installed today. Now she not only looks glam, but pulls her weight (almost) around the homestead. Thank you Toyota of Newport!

Service was excellent and quick, with no hidden gautchas! Glad to recommend them .

Toyota of Newport is friendly, professional, and committed to customer satisfaction. Trustworthy. Truly a nice experience. Thank you for taking care of your customers.

Great group of people at Newport Toyota. Great service—very efficient.

I would like to add an amendment to this review. After posting, I was contacted by the GM of the dealership. A very agreeable man who, without my asking, offered to replace the brakes on my vehicle at no charge. I brought the Sequoia in yesterday and they performed the work. This shows me a great generosity of spirit and they have earned my business back. Well done! This is how business should be conducted! Many thanks for your help and efforts to resolve this issue!I hate to write this as we are small town and I am also a business owner. I spent $30,000+ on a Sequoia with these people last January. At the time there was a real issue with the seat belt. I told them it would have to be fixed before I bought the car. Not a big demand I dont think. They didnt fix it. After I complained they said they fixed it after I had to be without the car another day, now one year later, even though they said they replaced it, it is still doing the same thing. But the bigger issue is that I was told the breaks were new when I bought it. I brought it in for service and now they are trying to sell me an $1100 break job. I have only driven the car 2000 miles. They also told me that synthetic oil is REQUIRED, come to find out it is not. I am picking up the car today and will go and have the oil tested to see if they put synthetic in or not. On ALL of their paperwork it says they put conventional oil in, but are charging for synthetic. I buy a new car every 2-4 years, needless to say, I would not buy another car from this dealership...from any of their locations. I will however go back to Beaverton Toyota who for the past 25 years has done very good business for me. I should have waited for them to have the car I wanted and should have never bought from this dealership. The folks are very nice there and I like them, but their business practices seem shady to me and Ill not be a customer. Again, I am sorry I even have to write this. On the flip side, I also write positive reviews for places who do business ethically!

I need a repair that should not take long for my 2007 Yaris (fan belt). My vehicle went in on time and was back to me in under an hour.

Great experience overall and great customer service! Thank you for everything!

Really like the vehicle I purchased, even with the undisclosed issues it has, but Im also truly disappointed with the dealership. Im hoping the service side is far better, since I purchased a maintenance package at the time of sale. Definitely wont go back for the second vehicle that my family needs.Updated to include *some* of my reasons for being so disappointed.First and probably foremost, is that despite talking about using this FJ to tow my travel trailer, and living the RV life, nobody saw fit to point out that it isnt even equipped with a tow package. The advertisement said it had Bluetooth, and when I questioned it because I couldnt find out how to pair my phone, I was told it was definitely there and that I just needed to consult the manual in the glovebox. Not only is that untrue, there is no manual in the glovebox, or anywhere else in the vehicle. When it was discovered that the locking gas cap was broken, they told me theyd replace it. When I went back a few days later to get it, they handed me the cheapest possible replacement, with no lock. The heater fan has an obnoxious rattling, the maint reqd light keeps turning on and off, and the sub woofer cracks if you turn the volume past about 1/3. Certainly not least of all, I told them Im a member of TLC Credit Union, but instead of getting a loan from my bank, I got a ding on my credit from the hard pull by Oregon State Credit Union. Thats just what I can remember at this moment. I still love Toyota, but Ill go to the valley for my next one, and tell anybody who asks to do the same.

Recall made easy. Thanks for making life easier

I was looking for a economy car to save the mileage, wear and tear on on my 4x4. I was lucky enough to come across this dealership on the web they had exactly what I was looking for, and after hassling with Lithia Motors, this dealership had no problem working to get my payments where I had to be and they delivered my new vehicle close enough for me to pick it up, and with my busy work schedule it worked out great.This dealership is the easiest and friendliest place to shop for a car that I have experienced in a long while. I recommended them to my family and friends.Thanks Joe and Matt

Excellent and knowledgeable service. They are great at explaining, too.

Again the service was amazing!! Thank you Toyota!

They seem honest and straightforward. I appreciate that!

The staff is friendly and knowledgeable. The only place I take my vehicles for service

All experiences here have been positive. Good buying experience for the Prius and subsequent maintenance has been done with no pain. The folks in the repair department can be a little short but get the job done.

This is the best dealership Ive ever gone to. Im 65 so thats saying a lot.

I just had my first service/ maintenance appointment at this dealership and I have to say I am absolutely pleased with the friendly and informative staff there. It may be silly, but I was totally thrilled that they offered to wash my car for me as part of their service. After 20 plus years at Ford, I never had anyone wash my car. Just delightful to be part of this Toyota family now. Oh, and best car I have ever driven... such a delight.

Really nice folks. Needed a key made and they worked us into a busy day. Thank you everyone!!😃

They listen to you. Not pushy. Gave us a great deal.

Good service for a very nice 2019 Toyota Avalon for a great price.

As always excellent service and staff at Toyota of Newport !! Best in the west.

They were great. Service department was very helpful.

I was in a car accident that totaled my vehicle. I spoke with Brian Fine and within 2 days we had a vehicle. I am injured and he made the whole process easy and smooth. I highly recommend Brian.

What a good experience..so helpful..Service center staff so nice..they are Covid complient..oil change and check-up..I was in and out in half an hour..hugsx12

All went well until the lack of communication regarding that I changed my mind and opted for a ride home instead of waiting for one and half hours on the premises. My driver, Tim, was wonderful! He did his part well, but was not informed of the time he needed to bring me back. I barely made it back before 5:00 PM. Then I was not informed as to where my car was! I had to walk a ways on gravel. Walking is a bit challenging for me.

Always fast, friendly and professional.

Everyone there is super friendly and knowledgeable

Always awesome, the people here are great and really respond to their customers! Refreshing!👍👍👍

Work with Jennifer Krueger she got us a phenomenal loan deal and I walked out with almost a brand new car and less than 2 hours they even stayed late after closing to make sure we were able to get the deal will be going back to Toyota for all future vehicle purchases

Horrible experience ever. The finance guy talked down to my daughter. I walked out. Lost a sale from us for sure!!!! 👎👎👎👎👎👎

They are awesome from sales to service and parts

To Chris McClure, Toby Murry Sales Representative: We want to express our gratitude on the knowledgeable and creative manner in which you managed our recent vehicle transaction; culminating in a successful and, we hope, agreeable result for all parties involved. We especially hope that an adequate return accrues to the dealership; securing a good commission for you in recognition of your superior salesmanship. That you were able to carry out the entire process essentially via e-mail was very impressive! Thank you so much. I dont think I/we have ever enjoyed a less stressful, more pleasurable car-buying experience. We like your pleasing personality, professional approach, and customer service skills (including dispensing gout-management advice -- which, incidentally, seems to be working!).We have driven our new Avalon a couple hundred miles since purchase. The car is comfortable; well-mannered; and adequately powered by those 200 horses kicking out from the combined gas/electric engines. There is a noticeable shift between traction sources at slow speeds and from starts; but, I believe, I read somewhere that such was characteristic of Toyotas hybrid system -- at least with the Camry/Avalon version. Our fuel efficiency has been about 43mpg! Remarkable for such a large vehicle.In Appreciation.

Personally purchasing 3 vehicles from this location I wouldnt go anywhere else for the quality of service. The owner and employees are all top notch. I have even made some requests and they are more than accommodating to fit your needs and then some. Great people with great service, you cant go wrong .

This is an awesome place! Most car dealers are still stuck in the 80’s and make buying a car a nightmare. Not these guys. Matt is a super nice guy and will give you a straightforward price, no games, and they make purchasing a vehicle fun and enjoyable. Every time I go here everyone is super nice and cool. I have bought 2 vehicles from them and I would not go anyplace else again. They have a great inventory as well, usually having several TRD Pros on stock. Thank you !

Seemless! I inquired online and heard back from Tanya right away. She was willing to text which I appreciate. She put together a great deal to get me off the sidelines. No nonsense, just a fair transaction. Drove from Portland to make the deal. I appreciate their obligation to show you how everything works at delivery but it would be nice to have an option to opt out.

Service was quick and complete.

I was in the middle of a road-trip when my key quit locking my car. I knew it wasnt the battery and felt very lucky to drive past this dealer. I walked into the service center and Rich immediately walked out to look and the car and help me. Come to find out the battery pack I was charging was reversing power into the car just enough to tel my key the car was on and cause it to not lock! Quick and easy fix but I would have never been able to figure it out on my own. Thank you so much Rich for saving our trip!

It’s not always easy when dealing with the business of buying a new car but Tanya at Toyota of Newport proved to be knowledgeable and exceedingly helpful when helping me find the new vehicle I was shopping for. I couldn’t have asked for a better auto shopping experience.Jennifer

Great service at the dealership ☺️.very professional

On time. Very respectful. Always comes and tells you what they did and what is needed if they find something wrong. No complaints at all.

Timely and efficiently

Short holiday in Newport and while there took advantage of the Toyota dealer to get an oil change and service. Prompt and efficient service, nice clean environment and friendly staff. Location is great being right on the highway, south side of the bridge. While waiting for the car we walked over to the nearby Newport Aquarium for an enjoyable visit.

Great service department! They helped me out on short notice, replacing a parking light bulb on the spot! Wonderful customer service!

Was given an appointment promptly, the staff was courteous and professional. The work was completed on time and well done. I am happy to have bought here and will do so in the future. Thanks guys you make it easy and fun to buy local!Kermit

Changing my rating.Last year I wrote a glowing review of this place because we had a good sales experience. However today I went in to service a half hour before they were supposed to close. All I needed was a suggestion on what to do to fix the screws that broke off flushed and I cant put my license plate on. The guy sitting at the desk, probably the service manager, told me that everybody had gone home so they cant help me. There were four guys there. For men that work for Toyota that couldnt help me look at the broken off screw in my car. I am so irritated that they did this that I promise I will not go to have my brakes serviced and four tires from that place. Because they couldnt take 5 minutes to look at my car they have probably lost $1,000 sale. Great customer service, dude at the desk! I will definitely drive to the valley or go to another place in Newport before I ever consider going back to you.The owner phones me and was apologetic and gave me his number to call if I wanted to talk. Thank you for reaching out. I hope the service department turns around for you!

Brian was great. Sales staff are friendly not pushy. My car buying experience was fast and easy! The prices are worth the trip to the beach!

Higher prices than other dealerships for like services.

I walked in knowing exactly what car I wanted, and what I was able to pay. I asked Joe for his best price (without sharing my own), and he was able to make a deal. The whole process was smooth, and I am happy to have a reason to go back for continued service on my perfect new car.