Used to be platinum blonde, for years, so I know what a good hair color is! I had a baby 5 month ago, and went to my natural dark brown. Recently I got a full highlight foil done and I was amazed! Such a good price for a full highlight! Full foil highlights are pricey in general! My stylist Taylor Smith, was so kind and accommodating, and gave me even better than what I expected!!! I highly recommend!

Got my hair cut at the salon. paid $55, and the cut was legitimately uneven. came home and tried to fix it myself.

I love this store. The employees are always very knowledgeable about products and kind. I always get welcomed in at this store and someone can always help me here.

The salon part is a joke... They give outdated cuts, no matter what you ask for, they do it how they want. When doing highlights, they didnt take it to the root, Left out of there with dark roots 😠. THEY ARE RUDE TOO! Very full of themselves.

I love ulta. Ive been a customer for years. I like how taylor, a stylists does my hair, but Newport, ky location is severely under terrible management. Ive never had trouble with ulta until the newport, ky location. Please, I beg you all, check your receipt thoroughly before signing it. The new General manager and smaller managers are not to be trusted. They have had recent turnover so do not, I repeat do not trust the general manager or management. Stylists is great, but goodness gracious they need a new General manager and management. I was defrauded approximately $50..00 to $70.00 dollars per General manager Haylee. On exposure to this fraud I was then punished and mistreated by an unexpected manager named Kate Race. On my wedding anniversary. Please, check your receipts before signing and do not trust these young managers. Taylor did a great job in july, but hidden fees can hit you without the stylists telling you according to Kate Race who called me today because of a dispute per her general managers, Haylee instruction.check your receipts please?

I really want to like this place. However every time I buy something, they never have samples like they use to. This is why Im going to spend more at Sephora. At least there I can earn cool rewards and not feel like I am begging for change on a street corner after I ask for a sample and get attitude from the chick behind the counter. Its just not fun to shop there anymore.

Gentleman checking out the misses was either really un educated or something. Couldnt got out the money given to him and was very slow. Products are what you would expect at a high end beauty shop but the check out experience may have you tapping your fingers at how slow they were typing in info if your q first timer and if your paying cash.. well lets say your better off swiping your card because apparently thats all these youngsters are use to these days.

Makenzie does my color and cut at ulta salon and does amazing work. Ive been twice and dont forsee stopping anytime soon!

Good selection of products, an employee was helpful/answered my questions about a few items, and the clearance section was lovely! My experience involved a very pushy cashier who struggled to accept no as an answer when it came to opening a charge card and buying extra products. I dont mind being asked once, but it was a bit excessive! Keep in mind, pushing charge cards and products is likely a requirement of employees set by Ulta (its likely not the employees fault), and not every cashier will be as aggressive with meeting Ultas charge card goals. Id likely shop here again.

My daughter got her eyebrows done for the first time here and it was a great experience!

Emma at the brow bar is amazing!! Unfortunately I just called yesterday to book an appointment and they had said Emma is no longer working there. I wish I could find out if she went to a different location. No one got my brows just right like she did! That’s why I’m giving this a 5 star!!

Cheyenne, employee, was very helpful in assisting me today. I was looking for a specific hair product that had been discontinued. She found comparable items for me to pick from.

Great service at this Ulta! Clean, well stocked store.

This beauty store has a large variety of all beauty needs. Their customer service is always amazing. The employees are knowledgeable and willing to answer questions.

They were so rude to us while we were shopping there for eye shadow asking us questions and wanting us to leave before we were done looking just because we were a group of teenagers

Theyre an unprofessional make-up store for teenagers if you want to go to a make-up store I would suggest you go somewhere else or theyll think your stealing because your a group of teenagers.

Great store!!! This location is clean and well organized.

Super clean and organized store with plenty of helpful salespeople on the floor.

Love Ulta for so many reasons. Always helpful always friendly. Love shopping here.

Pros: The staff is very helpful and polite. I was looking for salon grade shampoo and a girl in the salon, I can’t remember her name, was very helpful in finding a good shampoo for getting chlorine out of my hair. She offered to help me find anything else in the store I needed help with. Later in my visit I went to get a Naked pallet for my daughters birthday and the employee with pink hair seemed very knowledgeable in helping me find what my daughter wanted me to get.Cons: The store seemed a little chaotic. I guess I went in on the day of their delivery and boxes were all over the place several hours after they opened for the day. I don’t know what the dress code for the store, but on several occasions that I’ve come to this location I have noticed a couple employees wearing skirts or dresses that were not of professional length and weren’t very flattering. Honestly I think if she had bent over I would’ve gotten a show! On another visit to the Newport Ulta I was rung out by Cheyenne, I think was her name, and she was extremely rude and loudly sighed when I declined signing up for the store credit card.Final call: I have had pleasant and not so pleasant experiences at this store. I will be coming back. Over the last few months I’ve noticed more positive attitudes from employees but I wish the cashiers would smile and seem like they enjoy their job!! If it wasn’t for the salon girls always being so helpful, I’m not sure my experiences would be the best.

We entered the store and was greeted immediately with, Wear a mask, understandably so, but we just came into the store from under our umbrellas and from the pouring down rain. We did put our masks on as soon as we folded up our dripping umbrellas. After that, the same lady asked if we needed help finding anything and we did need help.We then asked the same lady for a specific liquid facial mask and we were told there was only ONE available, that someone had just returned one.... That alarmed me because arent the stores NOT accepting returns? So, the sales lady retrieved the liquid cosmetic facial mask for us. I said I wanted to look at it and open the box. She told me I could not open the box, but I could see the boxhad been opened already and was not securely sealed, so I opened the box anyway. Its a good thing I did, the box was stained inside from the purple liquid facial mask and the liquid had spilled over and had been running down the bottle ( but since had dried). She then said, that the return customer lied about it, that it never had been used ! Really? So, returns at Ulta are not looked over, or made sure they still have the bottles security seal still in tactand havent been opened or used? !! Gross! Buyer BEWARE !!!

Great customer service very friendly very helpful

I want to start off and say I like my hair. But I don’t love it. I usually go some place else but this was the only place available that for my schedule. I asked for something totally different then what I received. The lady was absolutely amazing and did her best but I didn’t get what I paid for.

I enjoy going to this store very much. I always consider it me time. They always greet you when you come into the store and the first thing they ask is if they can help you with any thing. I like to be left alone when I’m shopping there and apply my own make up and have fun. They will ask me if I need any help through out my visit and if I do have any questions or need any help they are right there to help. Shelves are always stocked and store very clean and every one from the person greeting you to the cashier are very friendly and always smiling. Excellent service

I love this location and the Florence location. Super sweet and helpful employees. Ulta is my one stop beauty, hair, and skincare shop!!

Just got my hair cut by Haley last week. She was extremely friendly and helpful! She made me feel very relaxed, and was very careful about making sure she was cutting my hair how I wanted it. Will definitely go back in future. 🙂

These girls are the best! Great customer service from the girls who opened Newport today!

Taylor S. is an amazing hair stylist. What I really like is her consistency - I have had so many hit & misses with other hair dressers and I am really thankful to have found her. She is nice, always happy and very personable. She gets my hair right every time! I HIGHLY recommend her.

They have so many products though certain types of hair products (hair make-up, some temporary hair color & other) are not available. Prices vary though some drugstore brands seem to cost more here. Most employees are very friendly and do their best to be helpful. Exchange policy is great. If you buy / try a product & decide its not right, return and/or exchange not a problem -- my experience.

My wife always gets great help from the Newport store!

This is the best location that Ulta has ever had! The girls that work here are so friendly and nice! Will definitely keep coming back!

My first time in there after a friend recommended Meghan. She was amazing and I love my new cut. Everyone was so friendly. I will definitely go back!

Ulta always has my hair products. I am greeted at the door and asked if I need any help.

I was very impressed by the cut, color and style that I got from Tracy. She was very friendly, patient, and did an excellent job on my hair. I sent my husband there and he also liked his haircut. We will be using her from now on.

This place is well stocked, the staff helpful and friendly. They will spend time with you to help you find a shade match. One girl helped me try over 5 shades until we found my match.The hair salon is the only salon I would go to. Elly is a rock star.

The salon at this location is terrible. The manager is extremely rude and treats her employees very poorly! They are incredibly unprofessional and I would not ever come back or give them business!

Taylor S. did an absolutely phenomenal job cutting my hair. My hair is long, thick and wavy and I have had nightmare experiences getting it cut in the past so Im always really weary of seeing a new hairstylist. But Im so glad I went to see Taylor because she really gave me the best haircut Ive ever had in my life! When I came in, my hair was very visibly dead at the ends, but I wanted to keep it as long as possible and wanted the ends to blend together so it didnt look like a blunt chop. She was able to preserve the length but cut out all the dead ends so my hair looks and feels healthier than ever. I highly recommend her to anyone and everyone!

LOVE this Ulta compared to any other locations I’ve been to. Every employee has gone over and beyond to not only help me, but make me feel like I am family. Taylor S. in the salon is THE BEST!!! I’ve never had, nor heard of, any bad experiences. All services are done to customers satisfaction, and product return policy is very reasonable. Highly recommend Ulta Newport!!

I love coming here for make up and accessories. I mainly come here to get my hair cut and colored. Elly is just the best.

Excellent customer service. Alexis is very knowable about products and gives great advice! I highly recommend this store for your beauty needs.

Emma always knows what she is doing! Highly recommend her for your brows.

The women working were incredibly helpful. They were able to match me with the right product.

Expensive, but good selection.

Chelsea at the brow bar is fabulous. So nice and helpful. It was my first time ever getting my eyebrows waxed and she did a great job!

Great place to shop for make-up

Friendly and knowledgeable staff! Service has always been great. Highly recommended.

I shop for all my beauty supplies here.

They are always so nice and everything is easy to find. Great store. Always clean. Nice customer service.

Employees are a joy. Sometimes out of stock of important things. But usually good display and clean. 😁

Socially distant. Of course I found more than what I went in for!

Overall, it was just like any other Ulta. However, the displays were all messy and a lot of them werent stocked (several of us had to ask for product). The employees were really nice and informative, but some were extremely inattentive and talking rather than cleaning up the obvious mess.-1 star for the displays

Always a great experience. Taylor is the best stylist Ive ever had.

Love shopping here with my SO, she loves the place and their sales.

Erin was such a God send. She noticed me struggling and came to my rescue. Thank Erin you truly know what customer service us all about. Helping your customer with a genuine attitude. Thank you. She us why the 5 stars happened.

Good selection, but expensive

I was waiting in line to buy some products and some woman came in and was standing behind me and the cashier deliberately told that girl she could help her, when I told the cashier I was next she said in a rude tone I am sorry and then they looked at each other and laughed I said thats all good and sat down what I was going to buy . I was going to buy the James charles palette and a few other items but I will not be treated like that if I could have given it no stars I would have. How rude!!!

Taylor S does an amazing job on my hair! I’m so particular and she always makes sure to take her time to get it exactly how I want!! Pick Taylor for your first visit!

I went in and had my hair cut and a balayage done by carlee. She did an amazing job!!! Everyone was so friendly and helpful. The salon was very clean. I would recommend if you want your hair done properly and be respected to definitely go here. THANK YOU GIRLS SO MUCH!!!!!

Customer service is great at this location!

The Newport store is better stocked and much more helpful than the Florence location.

I had an appointment today for a facial with Kelly. I had gotten my eyebrows waxed on Monday with her and scheduled the appointment then I asked for anytime during the week, but Kelly works only Monday and Friday. I explained that I had to come in between meetings at work so I would need to fit within that time frame and we agreed on a time that worked best for her.On Thursday Diana, the spa manager, called me and asked if I wanted to move the appointment to Thursday since Kelly had picked up shifts on Thursday night. I was not available to change the appointment and confirmed my original appointment and time.Today, I got to the appointment 5 minutes early and checked in with Diana, and she said she would let Kelly know. I waited for 15 min (so 10 after my scheduled time) and asked Diane how much longer the wait would be since I was in a time crunch. Turns out, Kelly wasnt even there. So I told Diane that it wasnt okay that I had been waiting and Diane started talking about how Kelly was in a car accident right after a different worker said that she had just gotten a hold of Kelly and she thought she was not working today.I found the entire experience to be incredible unprofessional. There is no reason that my appointment came as a surprise. Kelly made the appointment earlier this week and Diane confirmed it just the day before. I suggested they offer some kind of service recovery to make up for the time I wasted but Diane, despite being the manager, said she couldnt do that. Ultimately the Clinique sales representative gave me some sample products.If I could give less than one star I would. This situation has been my worst interaction with any service company.

I wish I could give them zero stars....I used to be an employee of Ulta Beauty and I cannot believe how awful this store was towards customers. When I go to pay their front service girl would not talk to me after I tried to say hello and be polite. Then I mention that there is a free gift along with the purchase (it tells them that on the screen) she doesnt believe me and asked Im assuming the manager who was wearing a white tshirt which is also odd because I thought all employees wore black (like when I used to work there). The lady in white then proceeds to look through the gift and has an attitude about it making me super uncomfortable checking out. I literally ran out of that store. I always buy my makeup at Ulta but after this experience I may change my mind. I have never felt uncomfortable when making a purchase before.

We love going here. Fun looking. Staff will help you by making you up to show you. It is one our fav places.

Everytime i come in people are rude and unwilling to help. typically the younger girls. i avoid coming to this location unless its my only option but i always leave unhappy.the girl next to me was being so rude to this lady trying to return. before acting like youre better than everyone blend your eyeshadow sweetheart ☺️

Had everything you could possibly want, had a nice atmosphere, I got the best hair ties Ive ever had here.

Great place for you to get products. They dont hassle you about returning items either.

My stylist works here. Ive been going to Ulta since she started. You can now use points you earn from purchases towards Salon services. Today I saved $30 on my salon appointment from accumulated points.

Amazing prices and amazing customer service

Love, Love this place !!! Has everything you need to make you feel and look beautiful!!!

This place always has 10 desist off that I would love wish my wallet was as big as everything I want LOL

Florence location has terrible management and they are not very friendly to new customers needs. This location needs a make over would never return cost my wife $150 dollars to do her hair and 5 hours later totally opposite of what we ask for and we where treaded poorly after we tried to get it fixed. We where given the run around tons of excuses. Just because you make a lot of money doing hair doesnt make you the best at what you do. Please be care before you let anyone do you hair that makes these claims because like the old saying goes it it sounds to God to be true beware we learn the hard way.

Cynthia and Alexis were so helpful in finding a foundation and talking to me about what products to use and not use to help with oily skin. I love the Newport Ulta!

Always have Chelsea as my brow technician at the beauty bar and she kills it EVERY TIME. 10/10 recommend

This store is trouble for wallets if youre a bath product junkie like me. The staff is helpful and polite

The rudest customer service EVER! I had grabbed some perfume and put it in the bag while I planned on getting the rest of the makeup I needed. I sat the bag down to try on foundation and the thing started beeping. I went and told them what happened and they took it from me and said they would take it up front. Well, I got to the front and they had put it back and warned the staff that I was trying to steal. As much money as I spend in this store im done. Id rather go to Sephora regardless of the cost and get treated with respect. This is the second time here of me being belittled. This isnt my first bad encounter at this location here in Newport Ky. Im done they dont deserve 1 star honestly!

Great place, friendly, keep your eyes open for great deals!

Got my hair styled by Diane. She always does a great job.

This place is MAKE-UP HEAVEN +plus nice staff!!

I had a very inpersonable experience with this Ulta because of their customer service. I had previously never had a bad experience with this company but as I was checking out the representative Lydia immediately yelled out what is your phone number for your ulta rewards? In front of a few customers. Then proceeded to check me out, did not ask me about my experience and did not apologize for not having the gift associated with my purchase. This experience has made me question if I will use this store or other competitors going forward.

Great selection and service. I am always met with a friendly welcome to Ulta and the staff is knowledgeable and helpful.

I love the selection of products they have in makeup and skincare

Workers here are never helpful or kind. They stand around and talk to each other. I go for my BareEssentials foundation about once every 2 months. They have sale signs that are up, but items are not really on sale when its time to pay. The signs are old or misleading, always a different excuse.

These girls are truly down to earth and helpful.

Great selection of beauty products, and very helpful staff.

Convenient in/ out, good customer service

Literally the RUDEST staff I have encountered in an ulta. I always go to ulta because they have people who can help me match foundation shades, etc, and can provide recommendations (not the best with makeup so its nice to have help). Not only did they tell me not to buy any of their hair dye bc it would kill my hair (greats sales technique...), the staff member rolled her eyes at me when I asked for help. never going back to this location. poor service for overpriced beauty products.

Perfect place for a makeup lovers!

Wonderful haircut so happy

Bought a gold and charcoal cream cleanser. The staff are friendly and helpful.

Ulta is always great! The staff is friendly too

They have pretty much whatever you need at pretty reasonable prices

I recently had my hair cut, styled and colored by Kimber. This was the first time with this stylist. She was very friendly, patient, and absolutely did an excellent job on my hair. I absolutely loved the work she did on my hair. I still get lots of compliments on my hair. I will recommend Kimber to all my friends and family. Thanks Kimber. You did 👍. From Kimberly Condit Hebron, KY

Really rude staff. Literally rolled eyes at me because i asked for the price of an item. And they were completly out of stock of almost every Nyx item. They werent even on sale. When i got home with my purchase of maybelline concealer, i saw it had already been open. Also, clean a little. Makeup all over the shelves

I always find what Im looking for.

Love the store, friendly staff & makeup selection!!

Sooo much to choose from

Excellent customer service

Large selection of product, but very rude and unhelpful staff. Asked a young worker a question about a skincare product and I was greeted by a snotty response and a dirty look. Like sorry I bothered you when its your PAID JOB to help customers..... 🙄

These women here are so helpful!

Clean store and friendly staff