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Coast Hearth & Home
633 E Olive St, Newport, OR 97365, United States
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Coast Hearth & Home
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Na
Review №1

Requested to get a quote to have my old wood burning stove removed. They told me this is a job they could do. Scheduled a day for them to come by and set up an estimate. Let them into my home and they got photos and measurements. After they left, I never heard from them again… oh well.

In
Review №2

Just can not say enough on how great my experience with this company has been. I wrote a length review but Google did not save it. Professional prompt clean and very considerate! I asked about estimates and the owner came out and gave me one quick easy. They are very nice all of the company. Knowledgeable and helpful. I broke the glass on my stove before Christmas and my heat pump was out the girl in the office went above and beyond to help me find a new piece of glass in town that day! Both times they have been out I have been super impressed! ❤

ch
Review №3

We had a couple techs out to clean/inspect out set up for a home in Newprt we just boyght. The guys were very professional, and courteous. We weny into the store to inquire about other hearth products. Thr gentleman and the gal in yhebstote were equally awesome.

Ma
Review №4

Very unprofessional and horrible customer service. I came into their store over a month ago to have the glass replaced on my wood stove door and the woman who worked behind the desk (dont know who she is) was very dismissive and acting like they didnt want my business. I was told the glass would be ordered and be in a week, and they would call .e once its in. Over a month later, no call. I called them to inquire and they had no record of me coming in or the glass I ordered. Save your time and money and find a different business, DO NOT WASTE YOUR TIME AND MONEY WITH THESEE PEOPLE!

Si
Review №5

VERY UNRELIABLE & POOR QUALITY !!Find another company!! They wasted a lot of my family’s time. I called many times and the phone would get passed around between staff. We left messages and they were not returned. I scheduled a day for a estimate - they did not show. When that was done finally it took numerous attempts to get scheduled for a service. I called the day before to confirm that they would be coming and they had no idea what I was talking about. When the service was done we saw they had put up a dented piping !!! Unacceptable- I would NEVER in my life recommend this business. In a small coastal town it is beyond me that they are still in business.

Ty
Review №6

They were a great help. Had the firebrick we needed and were very knowledge and answered all questions we had.

Ja
Review №7

This place is amazing.

Se
Review №8

Need a new burn pot for my Pellet stove. Quick turn around & great customer service from LISA!!Thanks for your help.

Ja
Review №9

Pulled in after close but the owner was nearby and gladly opened up the register so I could buy some firebricks for my wood-stove. Really nice family run business!I got a little stuck rebuilding the innards of my stove and installing the new bricks. Called to ask some questions and got great direction which enabled me to finish the job.Knowledgeable folks with great service! Wouldnt go anywhere else within range for my next stove need! Thanks very much!

D
Review №10

Went to inquire about natural gas built in fire places; met up with knowledge staff. Questions answered and great advice given. I recommend making a visit here for your planning phase of remodeling.

Ma
Review №11

I have repeatedly recommended this company to my clients for any wood stove, pellet stove or fireplace needs. They are professional and expedient. I have always had great results.

ca
Review №12

Called 4 days in advance to have a part made for woodstove. Came in to pickup and they had done nothing. Wanted high heat caulking and they didnt carry, not sure what they do but selling products doesnt seem to be a high priority.In response to owner, they said they could make the part! not sure why now there incompetents is the customers fault but typical to blame others for your mistake. Go to coastal farm and ranch! Better prices and actual service!

Ce
Review №13

What wonderful service! Doug came to do a full clean of my pellet stove and address an issue of too many pellets being dropped. Not only did my stove look like new when he was done but he figured out why it was dropping too many pellets (something another company could not figure out) Doug was courteous and explained things in a way I could understand. 5 STARS!Thank you Doug and Coast Hearth & Home.Char

Da
Review №14

Dont waste your time because they will. Showed and quickly left promising an estimate. Would not return repeated phone calls. Very, very unprofessional.

Pa
Review №15

Great customer service!

An
Review №16

This company is terrific...they went the extra mile to make sure all my needs were met, even went on my roof when it was poring down rain and supper windy to put tie downs on my stove pipe, I would go back to them in a heart beat,Robin,, your great !!! thanks,Kimberly:)

pa
Review №17

When they finally came out to see the project and to take pictures for what i assumed was going to be an estimate, they never called back. not even to say that they didnt want the job. these guys act like they have other issues that are preventing them from going to work every day. this place doesnt even have voice mail. these people lied to me, and wasted my time. do yourself and your property a favor and find another vender, depending on these guys is like depending on an alcoholic. they cant even manage basic customer service. their promises mean nothing.

Ro
Review №18

These guys are time wasters. They dont keep their appointments. Wont call you back to keep you informed of delays. Said theyd come out to make a repair, and after calling them over and over to remind them and reset after each missed time, they finally just said they couldnt do it. Find someone else if you want reliability.

Da
Review №19

Good people.

Ga
Review №20

Excellent service & affordability!

An
Review №21

Called Monday for chimney cleaning, cleaned chimney on Tues. On time, very professional. Thank you

Information
2 Photos
21 Comments
3.7 Rating
  • Address:633 E Olive St, Newport, OR 97365, United States
  • Site:http://coasthearthandhome.com/
  • Phone:+1 541-265-8390
Categories
  • Grill store
  • Fireplace store
  • Heating equipment supplier
Working hours
  • Monday:10AM–5PM
  • Tuesday:10AM–5PM
  • Wednesday:10AM–5PM
  • Thursday:10AM–5PM
  • Friday:Closed
  • Saturday:Closed
  • Sunday:10AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
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