I have shopped at the Newport Staples for years, ever since it opened. I have never had anything but excellent service from the fine people at this store. The manager of this Newport, Oregon store is an expert in every way. He has good people, and he personally makes sure that no one leaves his store unhappy, or dissatisfied. His people know their products and are always helpful. The computer people know every product and answer questions both specific and general.I once bought a bad container of DVD media, 10% of the discs were bad. Jim, the manager, replaced every bad disc. Once I had some problems with a rebate, Jim and his people fixed the problem. They know their business, and accept zero defects, while maintaining a relaxed tension free environment.I always, without question, know I will get the best from the Newport store. Jim and his staff earned that confidence by being the best in everything they do for many years. Thank you Newport Staples.

I received a Kindle Fire Tablet as a birthday gift. I went in to my local Staples store to see if I could exchange it for a nicer tablet. The on-floor attendant said that I needed a receipt and it had to be done within 14 days to return any product. I again explained that I want to exchange it for the newly released 32GB Nexus 7. He said wait and he would check with someone else. They both returned and explained that I needed a receipt but if I wanted to I could talk to the manager. Debbie, the manager of the day came over and was very pleasant and when I explained what I wanted to do she said Of Course you can, No problem.. It took a matter of about 10 minutes and i left the store feeling very happy and satisfied with their great customer service, GREAT JOB!

Often go there for Shopping, Friendly Place, Employees are Always Helpful and Professional Tech Support. Manager Debbie Is Friendliest and Professional Manager Ive meet.

Terrible. I purchased a shredder that was on sale, for $49. They gave the $10 discount (now price is $39), to me in the form of a Visa rebate card, that I could use wherever, for whatever. When I tried to use it at 3 Newport stores, it coming up as no funds. When I called the rebate support, they told me to go back to those stores & tell them they dont know how to do their job. Really?So I ended up buying some items from staples to use up the card. Had to return them a few days later, because it didnt fit notebook. They would not give me the $10 in cash, would only give me a card that could only be used in their store. They wanted me to sign a form, I would not. The manager that was on duty, was the worst person ever to deal with. Said if I didnt sign, it would be fraud. Really Mr. Manager? I think it was fraud with Switch & bate on your part, when you sold that item. I will NEVER buy anything from Staples again, & make sure all my friends do the same. Buyer Beware @ Staples.

The staff really isnt interested in customer service at all. They make you wait at the cash register for 15 to 20 minutes while they roam around the store fixing the items on the isle. They dont know how to prioritize. When you are standing at the cash register waiting to give them $100 for the product you are buying. Hey do you want to make a sale or not. I bought a huge box of packing boxes that was really heavy. I am a senior and the sales clerk, about 24 years old and built like a wrestler made me lift it on to the counter so he could scan it. Did not offer to get a clerk to help me get it to my car. The manager woman is helpful but obviously doesnt get the support from HQ she needs.

I am disappointed I was not warned about the difficulty finding information on how to operate the HP computer I purchased. This is the first computer I have purchased. I was not expecting a fee of $100 an hour for instruction. I am amazed people accept buying a product without information about or instructions on how to operate the product. I was not even offered any hints as where to look.

I went here about a month ago after the release of the Motorola Xoom WiFi Model. I have been weighing options of tablets for quite some time and with much research I decided to get a Xoom. When I went to the section of the store that had it on display, a young man with facial hair walked up and offered his assistance. I told him I was there to check out the new Xoom, and that I was thinking of buying one soon. What happened afterward baffled me, beyond all logic. This employee went on and on on how Android is not ready for the limelight yet, and that the iPad is far superior. Not only was he incorrect on many attributes that he claimed made Honeycomb a poor OS, he stated that he really loved all things Apple, and unfortunately they did not carry any of the Apple products there. I let him him know that I owned both the iPhone and an Android phone in the past and that i liked the fact that Android lets you run Flash, where as iOS does not. His reply is that Flash will not be around much longer. I find it hilarious that their employee actively made it a point to not sell me the tablet that I wanted, and I will gladly oblige them by buying it on Amazon. I come from a long line of retail and electronics sales (Good Guys Electronics) and that is no way to operate a business, by talking someone out of the very thing they wanted to buy, especially when it comes to a luxury item. I will never shop at Staples again, and they can press that little That was easy button all the way to Bankruptcy...

Will only sell you a computer fan if they install. Just after a service charge for the repair. Its a fan not a mainboard.