All of my experience with Sussex Honda was beyond exceptional!!! Was helped with Rita via chat and phone initially. As we were essentially stranded away from home she provided a courtesy vehicle. Jeffery, the service advisor, was very helpful throughout the process. My questions were the thoroughly addressed when I picked up my vehicle. Thanks

My service this morning by far was absolutely phenomenal. It was a perfect five star. The minute I walked in I was greeted by the service advisor with no time wasted, no hassled. He was professional, treated me with respect. Right now Sussex Honda is on my top list, the place to fix my car or my family members car. Not to say the least, Honda gave me the best rate in prices when compared with other competitors. Im not saying price matching with the competitors, but exponential better in price. Let me put it all in a nutshell; I was very satisfied with the service. Great Job! Keep it up. I want the big boys (CEO) to Recognize them.

Could not have asked for better service. After leasing cars in so many other Honda locations, Sussex Honda was by far my best experience yet. The whole team there is wonderful!

Great experience buying a Pilot from Sussex Honda. Cameron is a great salesperson, was not at all pushy and explain us all the options available. I went their to buy a Passport but ended up buying a Pilot. On the delivery day, the SUV was clean and ready waiting for us. Before taking it out, a product specialist explained us all the features like remote start, seat adjustments, etc. And the biggest one, Sussex Honda is not overcharging in the name of chip shortage. Overall great experience!

Mona was amazing from start to finish! She found us exactly what we wanted and the right price. Even Jeff in finance was great. They were all professional and courteous. Paperwork was quick and smooth. All over a great experience. Would recommend this place to anyone!

If you want the best experience possible buying a quality Honda Vehicle, Sussex Honda is the dealer to go to. In addition to paying a fair price for my 2021 CRV EX, the treatment I received was truly outstanding. No pressure, no hassles, with everything clearly explained and all questions answered in a timely manner. I thank my salesman Chris and the other staff members who assisted me for providing this great service making car buying a real pleasure.

Service rep was very friendly and helpful, besides being knowledgeable and efficient. Staff had car serviced in 30 minutes; waiting area was spotless and very comfortable. Would recommend this place to family and friends.

Great service, Paul was excellent with his kindness and understanding what I was trying to describe about the concerns I had with my CRV.

Battery died over the weekend. Got the car jumpstarted and drove to the dealership first thing Monday morning without an appointment. Tom was helpful and accommodating and got me in quickly and I was back on the road with a new battery in just over an hour. Awesome service! Thanks!

Quick turnaround service for oil change and differential service (2019 Pilot) plus multi point vehicle inspection and a wash. Pleasant service staff. Complementary hot and colddrinks along with snacks.

The best dealership i came across. You can completely trust them on the price. No hidden cost. They are not asking for any extra money on MSRP. Good people to work with. Specially, Muna helped me at every step as much as she can with my car purchase. Overall experience was smooth and I would recommend for sure.

Honda of sussex took very good care of my cars.Took both my accords on the same day.Discount wherever possible.All thumbs up 5stars perfect score A+ etc.

Great experience. Everyone at this dealership was top notch.Sad to say that when my lease is up it will be the first time in many years I do not get a Honda. All 2022 models are four door and look like every other boring sedan on the road. I do not drive a car with four doors never have and never will.

Always friendly and thorough. Usually it’s not that long of a wait but today was really busy so it took longer than usual. Otherwise, always good service.

Easy and best car purchase I have ever done. The sales staff was knowledgeable, very friendly, and extremely easy to work with. Special thanks to Muna and Jeff for all their help!

While the employees that I encountered were all pleasant, the service took way too long. I had a 4:00 appointment for an oil change and tire rotation. I did not get out of there for an hour and a half. I will think twice before having those services done there in the future.

Kaitlyn Hambright was my sales representative and she was wonderful to work with. She listened to my desires and did everything possible to help me get the vehicle I desired. Jeff the finance manager was also amazing to work it. He too provided great information and was very knowledgeable. I just purchased the Honda HR-V and love it. Thanks you both for a great experience.

Excellent service! Friendly and helpful staff! Thank you!!

Took my 2016 Civic in for service as the air conditioning system was blowing warm air into the cabin. The tech said the condenser was leaking and needed replacement. They did the work at no charge due to the extended warranty. The new condenser worked great for two days and now I have warm air again. Going back to Sussex Honda for further evaluation.5/26/21: Went back to Sussex Honda and once again spoke with Service Advisor Paul E. This time I was told that the air conditioning condensersO-rings needed replacement (why this wasnt done a week ago is puzzling). I waited two hours and the air conditioning system worked fine for one day. Next day, warm air was once again present in the cabin despite my setting the A/C system to Low.I do NOT recommend Sussex Honda for service. The tech(s) who serviced my vehicle need to be reprimanded. Having a new customer return twice for the same issue and not getting it right is unacceptable. Paul E. said they have great techs on site, but as they say, the proof is in the pudding.I wont be back.

I drive more than 20 miles out of my way to go to Sussex Honda because my local Honda service center is awful.At Sussex Honda, I get no-nonsense, straight forward customer service. I get treated with respect and sincerity. I also get spot-on diagnosis of the problem sometimes before the vehicle has even been looked at. Clearly, the customer service folks and their mechanics know their stuff.Im also not made to wait an unreasonably long time for my service while hearing other customers complaining about the same thing.My truck needed some work by the time I was at 100,000 plus miles. Knowing that, I hesitated to go to my local Honda because I didnt trust them and they were part of the reason my truck needed work.Sussex Honda gained my trust and as a result, my business when it was time to put some real $ back into the truck. Thank you!

Service department is the greatest in the area. They have knowledgeable and friendly staff. We not only go there for oil changes (which are very reasonably priced) but for all maintenance - big or small. We have never had any issues with their work!

It was a Great experience - felt like a person & not just a number. Made appt & was taken on time unlike some other Honda dealerships. Will definitely be back for service on both our Honda vehicles. Our service writer Paul was very helpful & informative . So nice to find a place that really appreciates their customers

Always a pleasure to deal with Sussex Honda. Very professional and have always resolved our problems promptly. Best decision I ever made buying from them.

Friendly staff! Made the entire car buying process easy. No artificial mark ups no hidden fees. Would recommend this dealership to friends and family!

Sussex Honda is our go to place for service on our older Pilot. We trust them, as they don’t try to sell you add on items when you get an oil change. They’re accommodating, courteous and professional. We won’t go anywhere else.

Dylyn was so helpful and made the car buying process so easy. She took the time to go over all of the features on my new CR-V before I left. I am so happy with my new car from Sussex Honda!

Great Service. Very professional. took my car for maintenance and it was done within an hour. I thought it would take at least 2-3 hours, since the dealer where I got my car originally takes an hour for an oil change, and this time it required more than that. Also big difference in price (saved about 200 dollars) compared to the original honda dealer in route 23. Very happy with Sussex Honda

Chris helped me find my new beautiful car and has helped me look for a few months. He is AMAZING!! I’m so thankful to have had such a great experience at Sussex Honda!

Kaitlyn was AMAZING!!! She was so kind and efficient. We were literally out the dealer with my new car in 2 HOURS!!!!Luke was also so helpful in explaining the features of the car.I would recommend this dealership to anyone!!!

My son and I were very pleased with the service we received at Sussex Honda. The CRV was ready once we got there both signed the documents and we were on our way. All vehicle purchases should be this smooth! Thanks Again Saverio!

Today I had an awesome visit at Sussex Honda. I went for an oil change. I was in and out in no time and they even washed my vehicle. Thanks Sussex Honda!

Sussex Honda’s service is second to none.They are dependable, trustworthy and personable.Loaner vehicles are always available and they fix your vehicle right the first time.Great place to have your Honda (old or new) serviced with care. .

Great experience! Kaitlyn was amazing! She made the entire process of buying our 2021 Pilot SE easy. I would recommend Kaitlyn and the entire staff of Sussex Honda to anyone!

I recently went to Sussex Honda for work on my car and Paul and Rita there were wonderful. The mechanics did a great job!

From my first call to schedule my vehicle for service to final pick up was effortless. Everyone is extremely helpful and friendly! I wouldnt go anywhere else!

Paul, in your service department, provided prompt and efficient attention to detail for the work being done on my Accord. I’m very satisfied with your service and and the managers in this department.

Weve purchased two vehicles from Sussex Honda and have always found everyone on the team there, from sales through finance and service, to be courteous, helpful, respectful of our time and sincerely interested in our satisfaction. When a warranty item needed to be addressed on our most recent purchase we dropped the car off on a Friday afternoon and they had it ready for pick up, all issues addressed, by Monday afternoon. We can highly recommend Honda vehicles and Sussex Honda.

My vehicle had an oil change. Everything went smoothly. I was happy with my service.

On my most recent visit to this dealership I was greeted by a Service Advisor not yet familiar to me. His name was Danny and the service he provided was exceptional. My car is getting older and things are beginning to need attention. Danny, who explained that he had been a mechanic before transitioning to this new role, answered all my questions, advised me on how best to handle situations that may arise and went out of his way to allay my concerns without ever being condescending or impatient with me. I wanted to let management know how much this is appreciated and that they have a valuable employee in this young man.

The service is quick and the staff is very helpful and I am very grateful for their service.

Great service at this dealer ship. I was able to keep my toddler entertained with the service area as well ! Will be back thank you

Jeff in service is phenomenal! My last service had a few bumps along the way, but I will definitely be returning to let them prove themselves once again. I drive past a local Honda dealer then an additional 30 minute drive to get to Sussex because the local one is terrible.

I had a bad experience here a few months ago, but Paul and everyone there today helped change my mind. Paul was the sweetest man, and I was greeted with a smile by everyone working today. I felt well taken care of and understood everything. Paul went out of his way to help me. I am glad I feel more confident going back here again like I used to.

My appointment was 4/14/21 at 8:00am, Paul at the service counter helped me sign in and had answered any questions I had being that my car was a 2020. This is my second Honda Accord that I had purchased at this dealership and have always been pleased with their service department. Paul was very kin, respectful when speaking to me, and made me feel very comfortable from the time I came through the door till I paid my bill and he walked me to the door. Very kind employee you have there. I worked in retail for 45 years and recently retired and I know that it is not always how the customer is treated. Kudos to Paul in service.

Sussex Honda was so welcoming and accommodating! They gave me some incentives during my visit and changed my key battery for me for a small fee! Will definitely be visiting again for future services!

Terrific service! Do you remember when your mom took your hand? Got the idea?

Chris and Daniel made the car buying experience super easy and fast! Definitely recommend going to Sussex Honda.

On the way West to East with the RV when our 2009 CRV tow car faltered on the return from a side trip to LBI.  It was a Friday so I figured wed have to wait until Monday to find out our fate. Probably set our plans back a bit. So I was delighted to find out Sussex Honda was open on a Saturday. I thought it must be the Sales Dept only but the place was very busy looking like a regular work day.. I talked to Danny in Service, telling him my sob story (easily could have been) and asked if they could take a look at the car maybe on Monday. Danny said they could look at it today and depending on whats wrong, maybe even get it back to me by the end of the day! Danny called 4 hours later to say they had diagnosed the problem but they needed to order a part which would be in first thing Monday morning and said he was sorry about that. I told him not to worry, they were already ahead of schedule and that I was able to borrow a friends truck to go to Binghamton for the weekend. I told Danny I was really hoping that I could get it by Thursday for a trip to New Hampshire. On Monday morning at 9:00 the car was ready! And this included additional preventative maintenance work (plugs, serpentine belt) that I had requested. I dont usually go into the dealership for repairs and maybe all Honda dealerships are this responsive but in general this kind of service seems hard to find these days. Dannys warm, professional response to my situation put me immediately at ease And the service department backed him up. The CRV has been into the city and back and is now headed to NH as I type (no, Im not driving).

I went into Sussex Honda for an oil change. They changed my oil and let me know a brake light was out. They changed that and my wiper blade. They offered me bottled water and snacks while I waited in their TV lounge. Very happy with the service.

Outstanding service by Danny. Next time, Ill bring the bagels.

Kaitlyn that works in sales is amazing! I was in an accident and looking at Hondas, even though I chose not to get one she went above and beyond to help me out and see what I could afford. Even after I had decided I was probably going to get a different car she was still able to help me out and anwser all my questions. I highly recommend her at Sussex Honda!

They were very through and polite. Explained everything they did. And they were quick.

Great service & very punctual - they keep appts unlike another Honda dealership. Thank you for the wonderful service. Paul our service writer was exceptional - Thank you we will be back for service on our CRV.

Start to finish my car issue was taken care of very efficiently & professionally.

Great service and very honest. I asked for a tire rotation, and after inspecting the tires I was advised to leave the tires at their present location. I recommend Sussex highly.

Sussex Honda best service department. Always a joy fast in and out and loaner and car wash.

Best Honda dealership I have ever used for all my Honda needs. Excellent customer service and I refer all my friends and family to Sussex Honda. Thank you for helping me keep my Honda Accord running like new.

Great experience! Courteous staff, knowledgable technician. Car is fixed in one day and Chris (technician) was great. Plenty happy with this place.

Fixed my ac condenser in less than an hour, overall great staff very friendly. The best around

The staff was very friendly and knowledgeable. Best experience by far.

We loved the experience. Christopher was very, very helpful and accomodated the car option to our needs. We have been going to Sussex Honda since 2011 and will not change.Totally recommend it.

Great service at Sussex Honda yesterday. I was given a loaner car so I was able to get my errands done while my car was being serviced. Nice people. Will definitely go back to do other maintenance.

Very satisfied with the service I received at Sussex Honda. Everyone especially the salesperson were very courteous and attentive to my needs and wants.

Tom, Carly, and the Parts, and Service staff are awesome!Very professional, and I highly recommend them for all of your parts, and service needs.

Dylyn, Jeff, Dan and the rest of the team were all wonderful to work with. We got a great deal on a beautiful used car. Our finance situation was difficult, but they all worked so hard to get it done and we are loving our new wheels!

Paul was GREAT as was his service team! I really felt listened to about the noise my car was making and they made every effort to remedy the problem!! It was so refreshing to receive excellent customer service! THANK YOU!!

I tried to make an appointment for Sussex Honda service online, but the website didn’t work: I filled out the forms to register, but then the website wouldn’t advance to available times — it returned to the home page and had me register again; after a couple cycles of this, I gave up. It was evening and I couldn’t call for an appointment. So I just showed up for an oil change, was warned by the service writer that wait time would be 90-120 minutes, which was just about right.

Their customer service is extraordinary. Always friendly service department staff, it’s actually a pleasure to have my car serviced, especially with the complimentary car wash!

Had a very informative conversation with the Service Dept. about the concerns I had with my 2013 Honda Pilot.Representative was very knowledgeable and patient as I asked my questions. Will definitely be returning to Sussex Honda in Newton, NJ.

Brought my car here for an oil change. In and out with my multi point inspection done in a little over 30 minutes. Thanks, Sussex Honda!

Excellent job well done by the service team @ Sussex Honda; first time here with my new Accord Sport and the whole team took me in last minute (despite being super busy) - and did more than I expected them to in a super timely fashion. Definitely recommend.

My car has two recalls on it, try to get it fixed promised a loaner car (said I need to be 21 which I’m 24) gets there changes the age to 25 acknowledges that the parts on my car are faulty and that they’ve given me a loaner in the past and proceeds to tell me to call mommy or daddy to save the day and rent a car. Also let them know I live alone and can own a house but not borrow a car and they proceed to tell me to ask my significant other to come get me a loaner, so as a single 24 girl I can’t own a home with a significant other in their mind???

Ive left a review before, but I feel the need to again.Yesterday had services done on the Civic.I can not recommend this place enough.If you are local or even not so local, and have a Honda and need anything.....go here!!!Super friendly, FAST, listen to my requests and never trying to sell me something I dont need.

Went above and beyond for an airbag recall will go here if i encounter any problems for my 04 accord

We had a great experience! Kaitlyn was awesome! Very easy to work with! Thank you to the whole team!

Nice friendly people in the service department as well as good technicians in the garage.

Excellent experience and service, will definitely recommend them, thank you we love our new car

I have just leased my 6th Honda from Sussex Honda and each time was a good experience. The first five I dealt with the same salesman, Gary Zinn, but this time it was with a different one because the former had moved south. My new rep was Christopher Burd and he was as pleasant to work with as Gary! I had wanted to upgrade to CR-V EX-L and was specific about the color, so they had to search for one. They found it in 2 days. Everything went smoothly and Chris did an excellent job. I’ll most likely be going back in 3 years for my next vehicle!!

Great place to service your vehicle, any age. + Danny is the best! Will keep coming back.

I loooooved my experience with Honda ! Great location. Dan was an incredible service tech !!! Thank you again

My brother John and I experience with Miss Kaitlyn Hambright was wonderful from start to finish. We met her at the showrooms door and she took us through every step of the transaction with no worries. We received the price we wanted at first offer and we received what we wanted for our trade too. The other dealership we went to first would not offer and did not give us what we wanted for our trade. So, Sussex Honda has our business for a long as I drive the car which is going to be a long time, My recommendation is to look up Miss Hambright and other capable sales consultants and work with them for the deal that you want. Sussex Hondas consultants will work with you to get you the best possible deal for you!

Monday morning oil change and tire rotation and they were able to tell me when my last trans fluid (CVT) which was done at another dealer and it was due. they looked on carfax to confirm the miles since.. they do try to sell the other maintenance items but usually is because your vehicle is do for it, and always check specials on web site but they will tell you if it is a soecial.ok

Very nice people, great customer service and great job in service

Today was my first time at this Honda! They got me right in on a Saturday morning and out within an hour. Nice staff! Thanks Honda!

Work was completed in a timely manner and my service advisor was on the ball.I would definitely recommend Sussex Honda for anyone who may need service on a Honda.

The best car service I’ve ever had!

Jeff is always great! Thank you for taking care of my Passport.

First class service. I get all my cars serviced here.

Service personnel were great (thank you Paul!), especially with the details explaining what my car needs...

I have purchased several cars here and just had service done yesterday. Always a great experience!

Paul did a great job thoroughly explaining everything and making sure I received every pricing discount!

My tech advisor was great. Curteous, knowledgeable, and got the jog done fast..

Had a problem with my appt but they made it right! Things happened and they corrected the issue. I’m very happy with the results. Thank you

The staff at this dealership works non stop to ensure customer satisfaction. My salesman Anthony was a great guy he may talk your ear off. But he was non stop trying to get me the best deal on my 2020 Honda Fit! Thanks again Anthony I love my Fit!!

I have two Hondas and always have both my cars serviced at Sussex Honda. I always receive excellent service there. They have a great team.

Wonderful service great staff and would recommend Sussex Honda for excellence and total customer satisfaction

Everything hanndled bery well.Minimal waiting.

I really like Sussex Honda for service! They go beyond go make waiting customers comfortable and even brought out SNACKS!!

I had a bad experience here 15+ years ago and never forgot so I started car search here to show my kid how to deal with jerks. My credit is straight & did due diligence. We bought the HR-V we wanted, in and out 90mins, everything was clear and concise, like buying a TV. Roger and Danny were great!

Got a great deal here, friendly & knowledgeable staff, especially Peter in sales, comfortable facility with nice treats, all around excellent experience.