A very kind and patient man named Mike helped me buy my mattress. I’m very pleased that what I would normally think of as a stress filled decision ended up being very pleasant. Mike led me through a process to pin point the kind of mattress that would work best for me. I highly recommend going this route if you need to buy a mattress.

After 2 great nights of sleep on our new Metro mattress, I decided to write a review. The salesman, Paulie Casilio was very attentive and knowledgeable. We took his recommendation and we are completely satisfied with our new mattress. Paulie gave us a great price. The delivery guys were on time and very efficient. Overall, buying a new mattress at Metro Mattress was a pleasure.

When we realized we could not afford the bed we wanted, Paulie struck an offer I simply couldnt refuse. Suddenly our dream bed was within our price range, and from there we were done in less than 10 minutes. Highly recommend this location if you are looking for a quality selection and attentive salesmen!

First time here, picking out a queen mattress for our new apartment. Was able to try out a handful of mattresses in-store and get a decent deal for the one we liked. And it arrives in 2 days! Thank you for your help and service.

Just wanted to take time and say how awesome an experience my girlfriend and I had with Mike at Metro Mattress.As soon as we walked through the door, he greeted us promptly and was very kind. He figured out what we were looking for in a mattress and educate us while also allowing us to test certain mattresses out. Was extremely kind and courteous throughout his entire presentation and never made us feel pressured to buy.At the end of the day, we decided on our mattress and felt awesome about our decision. Would definitely recommend Mike to anyone who is in the market for a new mattress.

Mike from Canada was such a great help today! We were really struggling to find a mattress that would work for both my husband and myself. Mike was absolutely hilarious and personable while teaching us everything we needed to know. He was very patient while we tried out all of his suggestions building up to what would be great for each of us. And we finally found the perfect fit for us both! Thanks Mike for all the great sleep with no back pain we will be getting!

Mike was awesome at Metro Mattress. He gave me a great price and he was very helpful picking out a mattress. I was in and out in no time. Go see Mike at Metro Mattress on Military Rd. in N.F. He saved me a bunch of money for a good quality mattress.

The gentleman who waited on us (Mike) was nothing short of phenomenal. He spent a lot of time with us and was cordial, had an excellent sense of humor and was very product knowledgeable. No question went unanswered and additional information on each subject was forthcoming. I must say we have never had such a good time spending so much money! LOL! Will definitely do business with them again in the future.......

We had a great experience buying our new mattress and base. Mike was a great help with selecting the right mattress for my husband and I. He was knowledgeable about the product and was not patient and not pushy. Mike allowed us time to try out the mattresses and choose the right one for us. Thanks Mike we would recommend our friends to visit your store.

Mike from Canada was the best! Very knowledgeable and helpful. He made mattress shopping fun 😁 I definitely recommend.

Wow! That was the best experience, they have your best interest in mind. Michael helped us make the absolute best purchase. My fiancé and I are getting married in less than a month! :) This was one of our needs. Michael made sure we got what we wanted. He showed us how to select the right bed for us, and it is comfortable! He took his time with us, didn’t pressure us and we left with our expectations more than met. We can’t wait to try it out. Thank you Michael, we can’t wait to hang out in Canada!

Excellent service and attention by Mr. Mike, he was very patience and understanding... Definitely 💯% recommended. Niagara Falls Location 😁.

Mike (from Canada!) was an amazing help today. Super friendly, knowledgeable and gave us an awesome experience in mattress shopping. I didn’t feel pressured to buy a nicer model, in fact felt more inclined to get the more comfy/expensive one BECAUSE Mike was actually concerned about my needs, not just making a sale. Thanks again so much for being so kind to myself and my Nana - it was so appreciated ☺️

Mike at Niagara falls was a great. Great customer service was really helpful with the purchased we made today.

Mike was very knowledgeable and did not rush us. Explained in detail and walked away so we could discuss how we liked this or that . We had no issue with anything . Will definitely recommend MetroMattress to our family and friends and will name Mike as great salesman to use.

Mike from Canada was a great saleman very personable and friendly made shopping experience easy.

Bought a mattress for my son today. I was very happy with my salesman, Mike. He was very knowledgeable and helpful. This was my first time in metro mattress but so far I am impressed.

Was very helpful and courteous in determining which mattress I should buy, price was good too

The gentleman that took care of me, was very informative and polite, it was a good experience and I would definitely tell everyone I know.

Mike was a great sale person!! I will definitely coming back again !! Great location at the Niagara Falls

I cant say enough good things about the guys at the Military Road location in Niagara Falls, NY. Great Customer Service, extremely helpful in assisting me with finding the correct products to suit my needs, and they were very kind to my little girl; who couldnt help buy test out several of their demo floor units. I highly recommend them to anyone in the market, or simply looking.

Mike was very awesome and took very good care of us on our first king full queen bed. Outstanding person and fully recommend him to anyone whos looking for a great sleep mattress !!! 10 thumbs up if I can

Mike from canada was nice very informative guy i truly recommend u buying a mattress at metro mattress

Laura was an excellent and personable sales person! She took her time to make sure we knew everything we were looking at, and ensure that we were comfortable with our choice. She showed us different beds that had benefits and downfalls, and was upfront about all of them. She was clear and concise, and made sure we had all the details to guide us toward the right choice for us. She ensured we were well informed on the costs and any fees, and helped us to get the best deal possible. The store itself (military road in Niagara Falls, NY) was well maintained and clean, we genuinely felt comfortable and safe with the experience.

Omg we have to thank Mike from Canada for helping us find to right bed for usThank you so much for your assistance. We will finally sleep as it should beThank youRivera Torres Family 👍

Mike from Canada was excellent. He was extremely knowledgeable and friendly. He made our purchase so easy! Thank you, Mike and Chris!

Very happy delivered in a timely manner, very professional!!!

Mike did a great job of providing information without being too pushy. He allowed us to decide what we were more comfortable with and let us know our best options. I would rate his service a 10 if 1 being the bottom of the scale and 10 the was the top.Thank youSam Gatto

I had a great experience at this location. The salesman, Mike, was very polite & helpful! The worker’s there were all very friendly! Appreciate the amazing customer service.

Went in to purchase a bed for my daughter at the Niagara Falls location. The salesman Terry was absolutely great dealing with. Took his time and went above and beyond to help make this experience smooth and within the range I was looking to spend. Thanks again for the great service.

Mike was very knowledgeable and professional. We highly recommend Metromattress.

Mike was very knowledgeable. Funny. Got us excited about out incoming temperpedic setup.

Mike from Canada was great.patient,listened to what we wanted and has a great personality.FRIENDLY!!He deserves a promotion😉

Jon was very helpful and very pleasant during my mattress shopping experience. Will visit him in Lockport when I make my next purcjase.

Had a great experience at the store on Military Road in Niagara Falls. Anthony was a great help in explaining and selecting a mattress and adjustable frame.

Excellent service from Phil who really went the extra mile to make sure I was going to be happy with my purchase. I am extremely happy with both my mattress and the service given. Finally, a good nights sleep!!!!

Great service - no high pressure. Just an all-round pleasant experience. Highly recommend!

Mike from Canada was awesome! Not pushy at all, would definitely recommend him or metro mattress to anyone. We’ll be back in the future.

Eli Keck was very helpful and friendly .If you need mattress and frames go too metro mattress. Thank you Lynette

Mike from Canada was great. Spent time with us and was not pushy.So I wrote the previous review on the date of purchase.One bed purchased for my son worked out nice.Now after sleeping in the bed I purchased for myself, I do not think that Mike listened to what I needed in a bed. He sold us a Temper Pedic matress. I explained I had back pain and other concerns. After sleeping on this matress it is worse. I was not able to return the matress in the 30 days due to surgery or I would have. (I am 4 days over) The number 1 complaint about Temper Pedic is low back pain. He never should have sold us this matress. He should have pointed me in a different direction. Do your own research. I now have an expensive bed worse than my old bed.

Their website information was very informative so a basic decision could be made before going to the store. The sales representative was professional and courteous. He did not try to sell me anything other than what I wanted. The information he provided matched the online information (which is a rarity). It was a very pleasant shopping experience. The mattress was delivered on time according to arrangements made. I received a call before the delivery was made so I could be prepared. My old mattress was taken away with no added cost.

Laura was super helpful and knowledgeable. She was able to answer all my questions thoroughly. Will recommend her to anyone looking for a new bed!

Cannot thank Terry and Dakota enough for helping Ed and I get adjustable frame for our king bed. They were both very kind and helpful. This was not our first purchase here and wont be the last. Happy Holidays and stay safe.

Great customer service!! Mike (from Canada) was extremely helpful to find the right mattress for me at a great price! I was very happy with the communication metro mattress has with their customers. The delivery tracker was accurate and easy to use. The delivery team also calls when they are on the way. I received e mails that confirmed my purchase, delivery and receipt. Great shopping experience!

Expensive no been in there 12 years but they must do something Wright been there long time

Very personable and pleasure to work with.

Mike from Canada is the man. I got a tempur on adjustable bases. I went to 5 other mattress stores and not a single one asked me the important questions like mike did. It seemed like he really cared that I could be sleeping better. I would recommend every person I know to go see mike for a new bed

Wonderful experience buying a tempurpedic mattress.Knowlegable salesman,kind, friendly and very helpful

Knowledgeable, low pressure salesman.

Mike was very helpful in picking out beds for my 2 boys.

I had a great experience at this store and Mike was a huge help! He listened to my concerns and help me find the solution to them. Mike was also very friendly and understanding and was able to get me a deal on my mattress set! I would highly recommend that anyone in the market for a new mattress shop here!

I called Metro mattress needing a two piece box spring for my queen bed. The gentleman were very kind and help me order and then within two days delivering these two items. It was not an expensive purchase but they gave me all the cares if I was spending 2000. Nice people I’ll be back.

Mike from Canada was our salesman. He was very helpful and patient and we got a great price.

Mike from Canada is the kindest, most efficient man. He helped my husband and I pick a mattress we needed and afterwards when we needed assistance he went above and beyond to help us, twice! He is a great guy and I thank him so very much. . Ask for Mike you want a wonderful guy with a kind heart. metro Mattress has one great employee.

Mike from Canada awesome really great guy

My husband and I purchased a new king set from this location. Our customer service rep, Mike (from Canada) was the perfect blend of being helpful and informative, without being an overbearing salesman. He was easy to talk to, and really walked us through the process of choosing a mattress (spoiler alert: you dont just lay on one type of mattress). Our beautiful, spacious new bed was delivered the following day, and the delivery guys were early. I would absolutely recommend metro mattress to a friend. Thanks Mike!

My family and I are moving to the area and have been looking for a mattress for our sons room. There was a very kind gentleman and lady named Laura that assisted us. They helped me find something close to our budget that also met the needs of our son. The kindness they showed my little boy spoke volumes to me in customer service skills. Thank you!

Amazing! Laura is the best! She knew exactly what I wanted and helped me get everything ready for my son. Thank you so much

We purchased a mattress from Mike. He was very professional and polite. He was a great salesman and I would recommend anyone to him looking for a mattress. His knowledge and experience in the business showed through the minute we walked in the door and helped us make the best decision possible. Thanks Mike!

Dakota and Laura do such an excellent job. I had an incredible experience buy in my new bed.

Salesperson warm and friendly, good job showing us available stock. Helped us make our choice and set up sale and delivery. Great service.

We went to Metro Mattress today after not having much luck at another mattress store. Mike immediately greeted us and was fantastic throughout the whole process! He was very nice and personable and never pressured us for a second and helped us find the perfect mattress that we know is going to feel amazing. If youre in the market for a new mattress go see Mike (from Canada) at this location, you wont be disappointed!

This was by far the beat experience I’ve ever had buying a mattress. The salesman was extremely knowledgeable about the products and helped my son and I choose what was the best fit for him. I will definitely be back in the future

Great staff made the process super easy and made sure I was getting the right bed for my issues

The sales person, Laura, was wonderfully patient and helpful with no pressure. I highly recommend the place. I ended up spending less than I thought so I splurged on a fabulous pillow!

Awesome knowledge of the products and customer service!! Highly recommended!!

From the moment we walked in it was a positive experience. Mike worked with us to find what was important, and within our budget. He barely tried to upsell us! Very pleased

My saleslady Laura was extremely helpful and knowledgeable about mattress needed... Im most greatful for her help ! Its the first mattress purchase that was a pleasant experience.

I finally decided to shop for a replacement mattress that was long overdue.I visited the Niagara Falls location. I cannot tell you how much I was impressed by the help and guidance I received from Mike. I was able to try out numerous mattresses to decide what was suitable for me. Mike was very knowledgeable in the features of the products as well as being patient while I made a decision.I am anxiously awaiting the arrival of my new bed tomorrow. Thank you Mike!

Very friendly and competant salesman. Knew and explained all products.

So easy friendly the price was right I was in and out in 5 mins. Laura and Dakota knew their stuff.

Michael was very informative and explained the different features of each bed. I was happy to meet him and he helped me find the right bed for me. Thanks so much for all your help

Very easygoing, relaxed experience. Mike was very helpful in helping us meet our mattress goals. Would definitely recommend!

Great experience working with Michael and the sales staff!They started out showing me the $3k expensive mattresses to get a feel for what I needed so. Once we figured out the type of mattress I should get, we moved on to some models within my budget. You dont have to worry about falling in love with a mattress you cant afford.The folks here took into account my sleeping position, where my pressure points are, and what kind of pillows I use so Im looking forward to a better sleep.All around friendly service with no pressure to upsell.

Do NOT buy a mattress here. This is your warning, I had the WORST customer service experience in my life. I would offer - 5 stars, if possible.I purchased a brand new mattress from Metro Mattress for my elderly parents. Before I made the purchase, we specifically asked about the height of the mattress bc the model in the store was way too high for my father and he said he would not sleep in the bed if its too high. The sales rep said it would not be a problem at all, and advised us to simply ask the delivery guys to install the shorter legs, and it wouldnt be an issue. Unfortunately, we were given wrong information and it is has been an ABSOLUTE nightmare. And the issues have nothing to do with COVID-19. The store Manager, I think his name is Mike, literally HUNG UP on me when I was initially trying to explain the issue back in March 2020. Afterwards, I spoke to a female in the store and she helped me PURCHASE (about $50) a new set of legs. Fast forward a month or so, when we received the new legs and they are still too high for my parents, I tried to call the store again since we needed shorter legs and they stopped answering my calls. So I contacted Danielle at the Corporate headquarters office in Syracuse, NY. Danielle was kind and has tried to help me resolve this situation. I had to called Danielle several times, while she had to email the Niagara Falls management team several times, before they even attempted to contact me. Danielle explained that Dakota (a person from the management team from the Niagara Falls, NY location) should be contacting me in order to resolve this issue. Dakota told Danielle he called me on Friday August 21st at 2/3pm and left me a voicemail, HE DID NOT, I have a screen shot of my call log that day. After my calls to Danielle and she emailed him at least two times, he called me on August 24th at 8pm! I couldnt BELIEVE how late he called me. My day job is an Asylum Officer, I interview people that ask for protection in the USA, so its extremely stressful. My point is, I like to relax after work, but at 8pm, I had to deal with Metro Mattress disaster customer service, which only went down hill fast with this call. I explained to Dakota that we needed 10inch legs for the bed, and he said he would see what he could do and call me back the next day with a solution. And I havent heard from him since. I cant believe they dont care to help me resolve this issue, I spent so much money. I wish I took my business elsewhere and I completely REGRET ever spending a dollar at this store. After all this mess, my dad has NOT slept in the bed because it is too high and uncomfortable for him and this is the ONE issue that I was extremely worried about before I made the purchase. Again, I feel awful for my father and completely regret buying from this establishment.

Mike has been the best sales rep I have dealt with in a very long time. Friendly and professional. This guy knows his stuff !!! If you need a bed come see them !

Great Customer Service, knowledgable, able to meet my needs.

Brought my teenagers into MetroMattress at 2212 Military Road in Niagara Falls today to get prices on some new mattress sets for them. Mike and Laura were excellent. Very pleasant and took the time to explain everything and show us what we were looking for. They helped me find something suitable for my budget and in my price range with fast delivery options. I would highly recommend them.

Purchased a new mattress at Metro Mattress. The shopping experience was great. Mike took plenty of time with us, explained things thoroughly, and was a pleasure to work with.

Go see Mike at Metro Mattress, he went the extra mile and beyond to help us out. Hes a great guy to buy a Mattress from, very helpful and knowledgeable.

Will was amazing! He is very polite and patient. I went in with my partner and my 20 month old so, walking in I had a bit of anxiety but Will was very nice and accommodating and gave her attention without losing focus on us finding the perfect bed! He explained everything from prices to budgeting properly and honestly! Its so hard to find an honest salesman and Will is the guy!! Cant wait to get our bed and adjustable bed frame delivered!

They were very helpful in finding us a mattress in are budget. I would highly recommend Metro Mattress for your next purchase.

Very knowledgeable sales person. No pressure sales felt very comfortable with my purchase!

Salesman Mike was friendly, knowledgeable and not pushy at all! Gave us many options to choose from and showed us how to find what was right for us! With easy financing we are getting our new bed delivered free in 2 days! 30 day money back guarantee if we dont like it...what more coud you ask for? Def recommend Metro Matress and Mike.

Laura & Brianna were both wonderful & accomodating for both myself and my service dog. They were not only good at customer service all round, but friendly & personable. The experience was very appreciated.

Very satisfied. Terence is very knowledgeable and is great to work with.Delivered and installed yesterday without a hitch. You can track the delivery so you know within 1/2 hour of when theyll arrive.Had the best night of sleep last night that Ive had in years!I would definitely buy from them again

My husband and I had a perfect experience at your Niagara Falls store. Jeff was very informative, answered all of our questions, made us feel very comfortable and not rushed at all. He had us try a lot of mattresses before we were able to pick the one that was best for us. I would definitely recommend Metro Mattress and Jeff to my friends. Even after our purchase I called the store and Jeff was there and answered all of my questions. He is an asset to your company.

Brianna and Mike showed exemplary customer service and sales skills. I highly recommend Metro Mattress in Niagara Falls if youre in the markets for a box spring or mattress.

Mike at the store on Military Road in Niagara Falls was excellent in helping us choose the right mattress at a great price. We told him we wanted something simple for a spare room and 10 minutes later we had exactly what we needed. Thank you!

Mike was great! He was very patient and extremely helpful. He helped me pick the perfect bed based on what I need.

Mike was extremely accommodating and I left happy knowing I got a really great mattress and deal! Great service

So glad I decided to go with Metro Mattress for my purchase, they are reasonably priced and have different varieties to choose from based on your budget. Sales representative Mike, was very helpful, knowledgeable and polite... I would definitely recommend them to anyone looking to invest in a new mattress!

Michael at the Niagara Falls location was extremely helpful in getting a warranty claim resolved that seemed as if it was previously being ignored! My mattress is 7 years old and I was feeling ignored over the past 2 months waiting for information on the status of my claim. Within 24 hours Micheal had the issue solved and got a replacement delivery scheduled, for that plus the initial service of patience when I bought the mattress I say 3.75 stars only because it seems like some employees are not quite as helpful as others.

I purchased a mattress for myself and my daughter and received a great deal. I also bought 2 pillows for my neck since I have some disc issues and i cant wait to try them out. The salesman was so nice and helped me find what I needed based on my needs. Definitely would recommend this place!

Very helpful, knowledgeable associates. Store was very clean and the associate really did an excellent job

Mike was an excellent salesman. He was very understanding and knowledgeable about our needs.

First time buying a mattress, thought it was a great experience. Mike was helpful in finding an option that fit my needs for sleep and financially. He wasn’t pushy and really worked hard to find the right mattress, frame, and financing.

Mike was a great salesman who really went the extra mile to help us out.

Great people thank you for your help

Mike at the Niagara Falls store was outstanding. Very knowledgeable. Highly recommend!