I picked up my new Honda C-RV EX-L yesterday and couldnt be more pleased. We took it for a nice long drive and its the smoothest ride weve ever had. Thank you to Neil and Sarah for being so friendly and honest with us. I highly recommend this Honda dealership, and ask for Neil, you wont be disappointed!

Purchased my very first Honda vehicle this week from Hamburg Honda! I can honestly say that this was the best experience Ive had purchasing a new vehicle. I unfortunately had to trade a vehicle I love for a van out of necessity! I ended up purchasing a 2022 Odyssey Touring off the lot and it is a beautiful vehicle! I must say, I am loving it!I highly recommend this dealership! They arent pushy at all but are very diligent to get you what you want and dont waste your time. I worked with Neil and he was very knowledgeable, friendly and responsive to my inquiries! Also the finance manager Rick was great to deal with! When I picked up my vehicle it was quick and Neil took some time to show me the different features. Overall I am very pleased with my experience with Hamburg Honda and am very happy with my new vehicle!

Thanks Neil & Chris for all your help on my first Honda, always bought Toyota till now. Looking for SUV and Honda CR V won me over the Toyota RAV4 hands down. So thank you again.

We just bought our first Honda from Hamburg and I cannot say enough about how great our experience was. Our salesman Neil was super friendly yet professional, and not pushy at all. After having looked at a car that didn’t fit our criteria, Neil went out of his way to contact us as soon as the perfect car for us came onto the lot for sale. We were able to work with Neil (who really pushed to get us the best deal!) and the sales Manager to agree to a great price that worked for everyone. Rick was also great to deal with, going over the final details of our sale. I would absolutely recommend anyone go here if you’re looking for friendly, fair and quality service! Thanks so much Neil and team, you’re all fantastic!!!

We bought a brand new 2021 Honda C-RV Touring and its absolutely amazing. The staff we dealt with were very professional and friendly as well as very honest. Neil was our sales representative and Sarah was our financial representative and both were a pleasure to deal with. I highly recommend this Honda dealership and ask for Neil, you wont be disappointed!

The best service, very nice and friendly people ...Be the best use the best Hamburg Honda Niagara falls Ontario Canada !

Just picked up my brand new 2020 Honda Touring. This was my first experience car shopping and Neil made it a wonderful one. I was a little anxious, but Neil guided me through the whole process - even answering my questions on his days off. I highly recommend him to anyone looking to purchase a vehicle. In fact, he is SUCH a good salesman that he sold a Honda to someone from a long line of GM workers (I will certainly be getting roasted at all future family events, but worth it.). Sarah in finance was also a joy to deal with.

My experience with Hamburg Honda has always been excellent. Recently I had a pretty unusual problem with my Accord, but Jay and Clint worked hard to diagnose and resolve the problem. Much appreciated!

Had many amazing experiences with Hamburg Honda. Even though I had a horrible experience when i bought my honda accord coupe from Whitby Honda as they gave me the car in horrible condition and said it wasnt their problem anymore. Thankfully Clint Bowman at Hamburg honda service made everything perfect. Clint made sure i was happy with my vehicle even though i didnt buy it from Hamburg honda, thats when you know they truly care.Thanks Clint!

5 Star for the service department, they are great. Always take my car there and they go above and beyond.Only been to the sales side once, wasnt as impressed with that, very pushy to make a sale.

Nick is very nice salesman, good place to go.

Don’t buy from here and don’t trust these people. They will sell a car right from under you and not even be apologetic about it even if you were in your way from out of town keen to buy the vehicle. Absolutely scummy practices!

Amazing staff and service. I dealt with Neil from sales and he was very knowledgeable about my vehicle and was very patient in answering all of my questions. I reached out to him some time after I purchased my car to get his opinion on snow tires and he did the research for me, broke it down and gave me his best recommendation. If you are looking for a new/used car, I highly recommend going to see Neil! Great experience all around!

Outstanding service! I just picked up my vehicle yesterday and I couldnt be happier. Neil has gone above and beyond from the minute we got to the appointment to him installing my floor mats and trunk tray! He answered all my questions and responded to all my emails quickly. Sarah and Chris have been so helpful and patient through out this whole process. All three have made my experience at Hamburg Honda a good one!

We were in Hamilton to get winter tires put on (not at Honda) but we didnt have the key in order to get the tires bolts(?) off as it wasnt returned to us from the Whitby Honda location last time we had our tires serviced...All that aside, the guys at Hamburg Honda were so kind to help out right away and we were back on our way within 15min or less. Thank you so much!

Ive only interacted with the service department but theyre awesome. Upfront about what needs to be done versus what can wait, how much itll cost, and how long itll take. Very professional and courteous.

Hamburg Honda staff make every car experience easy, pleasant and professional. From leasing a new car to having service staff fill a low tire without an appt, Im glad to be part of this Honda family🙂 Sharron

There arent enough stars to tell you how grand this dealership will make your experience! Frank is an old school mechanic in a new car world. He is a database and a half of practical skills and technical information when it comes to Honda vehicles. Plus, Frank cares which makes him a service legend in my opinion. Hamburg Hondas service department is a no pressure informative pleasure. Any of their service advisors know their stuff and Ive had the opportunity to book my Ridgeline Touring in with Jay recently and he is on point with service intervals and providing top notch people skills. All service advisors here are great! Let me tell you about Charlie in parts. That guy can give a price, availability and not skip a beat providing the guys in the shop products to remain efficient. Ive purchased many parts from Charlie and he has not made a mistake, ever. To sum it up, go to Hamburg Honda and test these professional people and their skills, you will be happier than any other dealership youve visited when you do. I love my Honda and Hamburg is my dealership of choice ten fold. Thank you to all staff, you are an entire force making a difference in the auto community. I appreciate you Hamburg Honda 🏁😎🏁

Service Manager Clint went above and beyond to resolve an issue I was having. Great customer service, Im glad I came to Hamburg Honda!

I have been taking my vehicles here for 6 years. The service is so much better than any dealer I have dealt with. Jay and John are always great to deal with - professional, courteous and respectful. The appointments are always on time, quick in and out, and the techs do the job right the first time.

Would highly recommend dealing with Hamburg Honda if youre looking for a brand new car. My sales representative Marco Buscema was pleasant and professional, helpful and very fair in his sales routine. Full-comprehensive warranty coverage and additional bonuses from Hamburg really added extra value to the purchase as well. The 2019 Civic LX seen below has been a complete pleasure to drive this last month, not to mention all the great safety/tech features included. Great service + value.

Was never told how expensive repairs would be on my vehicle before purchase!

If you want to be treated like a human, and not a number, Hamburg Honda is the small and mighty state of the art dealership for you. I have been going here for years. Service department is amazing and friendly. And if you are in the market, its the best place in Niagara for a new or used car. I highly recommend asking for Neil Camden, he wont waste your time, and he will actually make you feel good about your vehicle purchase. Cant say enough good things about this place, I say experience it for yourself.

Neil is a great guy to deal with. Very personable and knowledgeable. I have purchased two vehicles from him and will absolutely go to him again in the future. Highly recommend.

They truly go above and beyond here! Neil was an outstanding sales rep. Informed, Articulate and pleasant. They even provided me with a loaner car when my insurance wouldnt extend my rental until the day I pick up my new car. Very appreciated!Would definitely recommend this dealership as well as Neil as your sales guy!

Very Happy with the service I received at Hamburg Honda today, no pushy sales, they listened to what I wanted, everything was smooth & easy.

Ive purchased many many cars from Hamburg Honda. I replace my 2 cars every 1, 2 or 3 years. Neil Camden is the salesperson I deal with. I could go to the end of the earth and not be able to find one single complaint about my experiences with Neil. In the finance department I deal with Rick Noble and I feel the same about Rick. I was there today Dec 1, 2020 to trade in our 2020 HRV and 2020 Honda Accord Touring for a 2021 HRV and 2021 Honda Accord Touring. I was there for 30 minutes and the deals were signed and done done done !!! I will sum up my evaluation of my experience in all the years Ive dealt with them in 6 words. Competence, competence, competence, trust, honesty, and integrity. Ive been in business myself for many years and I know the ins and outs of perfect customer service. I hope my opinion will mean something to potential purchasers. Outside of Honda I know nothing about Neil, but when it comes to Honda? I honestly do feel like he is my best friend and has my back. And when I refer someone to him? He takes care of them like family. He treats customers as if he was the owner of the business. You cant top that !!!!

Referred to Neil by a family friend and I have now bought 2 cars from him. I bring my cars to this dealership for everything. The staff is wonderful and treats me very well. Would recommend this dealership to everyone. 10/10

Great service, Covid-19 protocols are excellent...highly recommended

I have had the unfortunate experience of going through 2 Civics in 5 years due to some extremely bad luck, and the curse of the colour red, but I would never ever consider another brand after all the help I’ve experienced from Hamburg Honda.Chris and Sarah helped get me into my FINAL Civic yesterday, and I am so beyond grateful. Their attention to detail and willingness to help is beyond compare.Chris alone has been my saving grace through a total car loss, 2 tire issues, 2 break-ins, and much more, and it’s easy to see that he loves what he does. Plus, he puts up with my many questions and that’s a big deal! LolJohn and Jay are incredible service men, and help ensure I understand everything before something is done to my car.I bought my first car from Hamburg, and I’m a forever customer! I tell everyone I can about Chris and all Hamburg has to offer!Civic Nation for life!

They are not paying attention for the proper appointment services. I had to wait about 1 hour for just oil change and tire pressure.

My sales rep Jim listened to me!! There was no pressure and I did not feel rushed at all and that was key!!The Dealership made the process easy & the final price was exactly as negotiated (no last minute surprises)All in all a fun and rewarding experience and I drove off with a big smile on my face in a beautiful car that fits my needs and was exactly what I wanted!Thank you Jim and the team at Hamburg Honda for making my experience an enjoyable one!

I came all the way from Toronto to deal with Neil at Hamburg after multiple bad experiences at dealerships in Toronto. Neil was fantastic in dealing with me through text and email so that I didnt have to travel unneccesarily. If youre like me and dread car buying because of having to deal with sales tactics, give Neil a call. Heres my shiny new Civic Turbo.Update: I have now had 2 service appointments done at Hamburg and they both exceeded my expectations. The second one was a few days ago and worried me because my kid is severely immunocompromised and I use this car to take him to the hospital. The service team made extraordinary arrangements to ensure our safety, such as making sure only one team member entered my car during the entire visit, and thoroughly cleaning my car when finished. I cant thank them enough for their kindness and consideration. They also discovered some warranty work that needed to be done in future.This is my 4th Honda vehicle, dealing with 5 different dealerships through the years, and I have never felt so well taken care of.

Best Experience In My 20 Years With HondaClint at Hamburg Honda went above and beyond to help me. I had been experiencing an issue with my Honda that started late February. Due to Covid and personal health issues, I had been putting it off, but it was clear that my car was now unsafe. Clint assured me that they would take care of me. Met me outside to do the paperwork, guaranteed that only the tech (who was awesome, too and found my issue right away!) would be in my car and provided me a loaner car that hadn’t been touched for a week. Hamburg Honda really went that extra mile to protect my safety and make me feel valued as a customer. Very grateful.

Very straight forward. Everyone was professional and efficient, made for a very smooth transaction. Will use this dealership again.

Loving my Civic still after a year and a half. Neil was great for helping me pick out my first brand new car!!

Excellent customer service in sales. If your going, ask for Neil! Very knowledgeable and straight forward.

I had the pleasure of working with Neil while getting my new Honda C-RV. He was very knowledgeable when it came to the cars and what I was looking for. He provided quick and easy service for me as I am an on the go gal. I would 100% recommend Neil to anyone looking to get into a Honda, he is a true professional.

Everyone here really cares about their customers. They represent the Honda brand with the highest degree of quality and professionalism. Very good place to do business.

My experience at Hamburg was amazing, i bought a Honda Civic from Neil, he was great and took care of me. Made the whole process of buying a car easy and stress free!

Neil Camden helped us out a ton when picking up our new 2017 CRV. Very well knowledge and worked hard to get us approved. One of the best experiences ever buying a vehicle

Neil was an outstanding Sales Representative. Informed, Articulate and pleasant. Its always great as a possible purchaser of a vehicle, not to be pressured, but to be guided. Ill be back when Im ready, thank you Hamburg Honda.

Had a trade in deal at Hamburg Honda that went extremely smooth.Few month later A/C failed on the vehicle i received for my trade in, called in and the part was replaced within an hour. Great service

Great service!Have bever been disappointed.

Great service!

I had a wonderful experience at this Honda location! Neil Camden offered his assistance just moments after we stepped into the lot. His knowledge was phenomenal and he found my family the perfect vehicle! I highly recommend this dealership for anyone who is looking to buy a new or used vehicle. Rick Noble was also a tremendous help and explained all the details of my purchase thoroughly. Both were very helpful and polite. If I could give them a 6th star I would.

Excellent service department! Excellent prices! Very good work! Highly recommend the synthetic oil and 4 wheel alignment services! John Franco is the best and most honest guy working there! Nearly always throw in a free wash with any service!Thanks guys!

Just ordered my 6th car from Hamburg Honda always been satisfied

Very friendly and helpful. Service staff are friendly and not pushy. Finance department staff are very helpful and willing to work hard for you. The customer service is excellent, great follow-up.

Went to Hamburg and got amazing service from Neil, love my new Civic.

Great service. I had planned on just looking around and learning more about the 2019 Civic Touring. Upon arrival I was met by one of the salesman, his name is Nick Caprara. Nick was very respectful and well spoken, and he answered all of the questions I had about the car. We went for a test drive and Nick took his time to show me all of the controls and features that the vehicle had to offer. He went above and beyond to meet my needs and because of him I purchased my car the same day. Nick came into work on his day off when my car was ready to be picked up, he made sure it was everything that I wanted and that I was satisfied. He has since reached out to me a couple of times (1 month after picking up the vehicle and 6 months) to see if the car is still running perfectly and to ensure I am still satisfied with my purchase.I highly recommend this salesman to my family, friends or anybody else who is considering buying a Honda.

If I could give zero stars I would dont buy vehicle here or get it fixed here. I got a safety 14 days ago and they now say its doesnt matter they have to safety it for me to buy my lease out. They want to fix everything that was already fixed. I didnt use Honda parts because Im going to own the car they want to change all the parts with Honda parts. I gave them a cheque to buy my car Im asking for it back and they are not giving it back fully. They want to keep 120 for the time their mechanics took to look at my car. BTW the safety is not hot its from a garage I trust over any other. DO NOT deal with Hamburg they just want your money they dont care about their customers

Honest to God this dealership never ever disappoints in anyway! I just traded in my previous Honda lease, I had an excellent experience from beginning to end in sales and service and finance! I just purchased the new accord touring and I’m absolutely in love with that! They worked with me with anything I wanted, for example I wanted tinted windows and new rims and they made it look like the most beautiful car I’ve ever seen! Sales did not pressure and they were helpful and flexible with my demanding schedule and the service department is out of this world! Every single one of them goes out of their way to make my experience every time seamless and the prices are excellent! My Honda accord touring feels like the most luxurious car I’ve ever driven in because I’m in sales I’m in the car a lot and there’s nothing I would choose other than this. Hamburg Honda is by far the best there is for service quality and customer relations! Thank you so much John Rodney, Chris Keller, Sara in finance, And Nick Caprara. You guys are amazing and I’ll never go anywhere else! 😁🙌🏼

Super helpful and easy to work with. Love my new car! Thanks to Neil and Chris and Sarah!

Purchased a CRV off Neil Camden, was a great and easy experience

I was in a bind today. On my way to Buffalo and my passenger window was not working and open 4 inches. I was leaving my car for 2 days at a hotel for a business trip. They manually got the window up and taped it in place. So professional and helpful!! Thank you

Great people! 100% costomer service

Bought a Ridgeline from Marco yesterday at Hamburg Honda, its our 3rd Honda.... we love Honda. Marco was awesome, very helpful, very informative. Cant wait to pick it up next week!!!! Thank you Honda!

They have great service, always quick to help and answer questions.

I recently purchased a brand new 2018 Honda Civic from Hamburg Honda. I was on the fence about whether to purchase a new car and I met Neil, who eased some of my concerns with purchasing new. I wanted to think about my possible purchase so Neil arranged a time to meet with me at a later date; when we met the second time Neil ensured a similar vehicle to what I was thinking about purchasing was on the lot and ready to test drive. Neil is very professional, knowledgeable and acts with integrity. I never once felt pressured into the sale. In addition, Neil was accomodating to our pick up schedule. He came in on his day off as it was the only day I could pick up. I was also pleasantly surprised to receive a follow up email from Neil this week to ensure that all is well with my new car.I also had a few interactions via email and in person with Chris, the Sales Manager. Chris has exceptional communication skills; he was very helpful in assisting me navigate an issue with my trade-in vehicle. He was very prompt at answering any of my questions and always responsive to my needs as a customer.Neil and Chris represent Hamburg Honda very well. Thank you for such a positive experience!! I highly recommend this fantastic team.

While in Niagara Falls, NY for my sons hockey tournament my 2013 Honda Pilot starting having SERIOUS electrical problems. Thankfully I was able to make it back to Canada to the Hamburg Honda Dealership. Although I am from London and not a regular client, the service provided from Jay Miazek and Dieter Rielau in the maintenance department was OUTSTANDING. Having car problems away from home is always terrible, but they were extremely helpful and although we could not get the parts that day to fix the electrical issue in Hamburg, they made sure the car was safe and secure for me to get back to London. Thank you Jay and Dieter for being incredibly supportive, your regular customers are lucky to have your service.

I have been a very satisfied customer of this dealership since I bought my car there several years ago. Jay and Service Manager John Rodney go beyond expectations every time. When our car was totaled by another driver, John could not have been more helpful and reassuring us, getting us a rental at a very good rate, and guiding us through the process of sorting it all out. I highly recommend this first rate dealership. John Lancaster

First time car buyer which had me kind of nervous but every question I had was answered quickly with all the information I needed to make my decision. I ended up choosing a 2016 Honda Civic and am loving it. The staff was wonderful and helped me with everything I needed. I recommend asking for Neil Camden (who I dealt with). He has a great way of explaining things easily and will answer any question given and above all was very nice. The service department is also top-notch!

Ive always liked Hamburg Honda. Not pushy, no egos, no arrogance but instead very informed friendly staff.Nice selection of vehicles.Ive had experience with their service department in the past and it was pleasant and the work was good.Honest and a good experience every time Ive been there with friends, family or myself.Recommended.

Had a wonderful experience from beginning to endNeil is very knowledgeable (I originally started with Daniel and he was also wonderful to work with) I never felt pressured. They were both honest. There was no hidden fees when I went. They laid it all out on paper for meChris and Rick were both wonderful to work with as well. Everyone made me feel very comfortable and welcomeI look forward to dealing with this team for years to comeA

Four stars because they were very nice and tried to help us. We took a Honda Element to the service department that had an occasional lack of power on the highway. Then they told us it needed a new computer module costing over $1,000. We asked what happens if that does not cure the problem, and they told us they would work with us. It did not fix the problem. Next they wanted to pull the oil pan and check the motor. We decided to pick up the vehicle and paid the bill in full. When we got it the motor was knocking. We put in a used motor from the auto wrecker. Not saying they are responsible for the blown motor. It failed while it was in their shop, but things can happen. I see many great reviews from happy customers, so they should be excellent most of the time.

Neil Camden at Hamburg Honda NF was an experience that needs to be had if you are car shopping. He is honest (too honest). He has integrity- and a lot of it! This is my third Honda purchase, third Honda dealership and FIRST TIME EVER I feel well taken care of ! A++++ for Neil and the entire Team at Hamburg.

No pressure sale, showed many options, happy with our purchase.Update: We bought a used 2013 Honda Civic, and it lost its muffler about 4 weeks after we bought it. Chris in sales took care of it, no charge. Very appreciated!! Would definitely purchase from them again.

They have an awesome service department. Far better than the other local Honda dealers I have been to. The service technicians never suggest unwanted pricey repairs. I appreciate their honesty and respect for customer service and customers budget. Thanks.I live in Hamilton and drive out of my way just to have my car serviced here. Great job guys. The earlier review online about how the service department is out of this world is accurate.

I wanted to wait a year before I wrote a review. Bought a 2012 Pilot. The sales guy was nice, did his job. Had to hassle him to get an owners manual, but thats not a huge deal. So far Ive had it serviced there (oil change) and bought a few parts. Each time I had quick and courteous service. I am happy to recommend Hamburg for sales and service. Even their parts department is really helpful and friendly.

Very quick! Recall notice came in the mail and appointment was made. Quoted me half an hour fix and was done within ten minutes. Very nice waiting area was available as well.

I purchased a CRV and had a great experience. Sales team was helpful and provided a friendly no pressure approach ! Thanks to Neil Camden, Chris Keller and Sarah Doan who all were incredibly helpful!

Definitely an amazing experience. Neil listened to all of my must haves and Chris spent his day finding the car I wanted. It was the last blue standard hatchback sport in the province ! They traded one of their cars on the lot to get the one I wanted. Everything was explained to me without any misconceptions. As a young girl buying her first new car I was surprised how they treated me with respect. It was everything I hoped for and more in a vehicle and experience. Way to go guys I am definitely a customer for life 😀 Thank you so much

Prompt, good customer service. Friendly and cant complain about the work. Cookies and coffee available to support Humane Society in the Falls is nice touch 🐶

I have had to do business for the first time with Hamburg Honda being a newbie to Niagara Falls and swear i will never go back there. The staff that did the oil change was very rude. Prior to doing the oil change he mentioned that checks revealed that other things needed to be done. I told him i would do it another time. After everything was done i asked if there would be a complimentary wash which is normally the norm at other honda dealerships, he said no because i didnt do what was needed to do. I was quite taken aback and obviously showed it, thats when he quickly said it cant be done because its the weekend. What he said next to me really showed me how much he was going out of his way to be disrespectful and rude. He asked me does Mr Lube give free washes?I went home really angry, was it because I am a woman of minority why he chose to treat me in such a rude manner.

Abosutly fantastic experience. Went in to purchase a car and ended up getting a fabulous deal. The sales person went over all my options as well as financing options and i felt very well informed. Unlike previous experiences at other dealerships i didnt feel pressured or like o was being taken advantage of. Would definitely recommend anyone looking for a new to go chat with the staff at Hamburg Honda !Thanks again guys I am loving my new civic !

The staff at Honda was very helpful and informative. They made purchasing a car a very smooth and easy process and were quick to answer any questions or address any concerns I had.

Drive in service call ahead to book appt

Neil is a very professional and respectful Sales employee. Great interaction with him recently. Chris and Rick also great. I will continue on with Hamburg Honda because of them.

Had a great experience here. Needed the car in a hurry and boy did they deliver.Great buying experience and they treat you right. I would recommend this place to everyone. Jason is a great sales rep and was very genuine and honest. I was blown away by the speed of service.

First time at this dealership and I was extremely impressed with the level of service, courtesy, quickness, professionalism and friendliness.The service department was clearly the best I have dealt with in a decade.

Top notch mechanical work and outstanding customer service from John Rodney and the members of his service department. I NEVER take my cars to be serviced by dealerships until my recent repair to my Accord. So impressed that I will only be taking my Accord and my new 2015 Pilot to the mechanics at Hamburg Honda for now on. A+++

Good customer service

Best customer service I’ve experienced in a long time, they helped me out at closing time on a Friday when my car rolled up on a flatbed, courteous and professional, went above and beyond.

While their service department may have glowing reviews, I cannot say the same for the sales department. Was in there several weeks ago looking for a used CRV. First of all, the salesman jumped in the car and drove us, as if at 65 years old this was something new for me! After pulling over on Lyons Creek Rd I was allowed to drive back, but was suggested I take Lyons to Stanley, which I didnt as I wanted to test the car on the highway.One car we took out reeked of cigarette smoke and we were told the sales manager was the one who had been using the vehicle. Really, smart move, that smell will never come out. Although we were told it would if they put it thru some ionization process.After testing another vehicle, not totally convinced, they (Marco and the used sales mgr) tried to get me to put down a $500- $1000 deposit (this was a Saturday) to hold the vehicle until Monday. Obviously, I was not going to do that. The best part was, upon walking into my house, Marco called and told me that vehicle was already sold and was being picked up on the following Tuesday. Hmmmmm, no mention of that while we were there with him and his mgr. BUT.......if I wanted to meet him somewhere Sunday morning, he would bring the paperwork for me to purchase the car. Really???!!! On top of the fact that Im really not that gullible, you were going to what - tell that customer on Tuesday that you sold the vehicle out from under him? Bad bad customer service all around,Also, found out by another dealer that had I put down a deposit, I was bound to Hamburg Honda to purchase a vehicle or they hold up my money as long as they can. Again, shoddy business practices.I gave them one star as I couldnt post without.Buyer Beware!!!!!

They dont know how to make customers happy. For me It was bad experience. I just bought brand new car from here and very first day when I was looking the car they told me that We would do first time oil changing from us and as soon as my deal done. They started making excuses and denied to change the oil it was not big deal, but when you promise, should do. It was my foolish that I should have got written down.

Have been coming here for many years. Excellent staff and service. They will take care of all that needs to be done on your vehicle and notify you of your continued appointments. Keep your scheduled maintenance and your vehicle will take care of you! 😀

From start to finish a fantastic experience! From thinking that we needed to buy a car (as we thought ours was a write off) to then learn that it wasnt it was a beyond smooth experience. Neil was great with helping us figure out what we needed and in looking to the future we ended up with an Odyssey and couldnt be happier! Will be returning when we outgrow our second vehicle!

Very friendly and helpful! 5 stars!

Highly recommend these folks if youre in the market for a new vehicle. We were GM people for the longest time until we stopped in. There sales staff were awesome...responsive to our needs, no pressure tactics, fair price, and they didnt try to over-sell us on what we didnt need. Ultimately we bought an Odyssey from Neil Camden and cant say enough good things about our experience. The Service department is equally outstanding...always up-front and honest, willing accommodate, and flexible. They made life-long customers of us.

Ive been getting my vehicles serviced here for a couple of years now. Ive been pleased with the work, and the staff is always extremely personable. When the installation of a remote starter on my Odyssey took longer than expected, not only did they provide me with a courtesy vehicle, but the van was cleaned inside and out when I picked it up the next morning...a nice touch. :)

I found this dealership ignorant and unprofessional, unable to meet us half way between them and their competitors. Their test vehicles where dirty. You would think with covid they would pick up there game.

Ive had all my Hondas serviced here since 2002...wouldnt go anywhere else! Charlie, Joanna, Jay and John are the best at what they do and can always be relied upon to do a great job, every time.

Brought my leased Honda in for B6 Service today. John B. greeted me in the service area and kept me updated as to my cars progress. Extremely professional, very respectful and helpful! Exceptional customer service!

The after market starter they replaced in Nov. 2019 has already failed - 10 months later!! I called the dealership spoke to the service manager and was given the typical nothing we can do answer! What a surprise and a joke! $700 later and Im left stranded once again!!Dealership didnt step up at all offered nothing, only seem interested in making money not looking after clients.Posted in Nov. 2019 - They looked after my problem with my starter when I called at the last minute

Great service, great prices. Jay and John in service dept. are awesome. Ive been their customer for quite a few years ( took me long enough to write a review ) and have been treated very well. I have a 2011 Ridgeline and thanks to them it runs like new. They go overboard with every little detail like nobody else. Every time I call them for whatever reason my truck has to come in, they say we can squeeze you in . Other places can make an appointment for a week or two from now. These guys never let me down. Free coffee, free water, free WiFi. What else could you ask for. I would strongly recommend Hamburg Honda For all your Honda needs. Thank you Jay and John for years of great service and there will be many years to come. Hope this helps a lot of people with their decisions.

The worst experience ever with a Hamburg Honda Niagara Falls, ON. I have previously been at this dealership once and had a pleasant experience with John Franco at the service desk. I was 15mins late for the car service appointment due to my prior appointment with the doctor and I did apologize the moment I stepped off the car. But I happen to come across the most unprofessional, rude and unethical service representative ever Jay Maizek who replied you came late, doesnt mean I have to go home late with sarcasm (after reading some reviews below, looks like hes been acting the same since past 1 year and still no action has been taken against him by Honda) I was shocked and angry to hear such response even after hearing that I was late due to a doctors appointment. He also mentioned that they wouldnt be able to cater to all the required service work as they were around closing time. He took the car and the service was done in 15mins, which usually takes about 45mins to an hour with all the oil change, tire rotation and car wash. When I asked him so soon is everything done he said we changed the oil and the tire rotation was not required, so since we had time we gave you a complimentary wash (in a sarcastic way). I left that evening with doubt that the service was not done in a proper manner. I sure was right as within a day my car showed Low tire pressure while heading to the airport, checked the air pressure at a gas station which was low in the rear driver tire. We filled up the air but the sign didnt go away. We were getting late for an international flight so left my car at the airport parking thinking will be fine when I come back. When I picked up my car after 3 weeks the car still showed low tire pressure. We checked the tire pressure again and still the sign was showing, we drove back home slowly and very carefully as such situations can turn dangerous anytime.I took an appointment the very next day at Hamburg Honda, Niagara Falls to get the issue sorted. Unfortunately came across Jay once again who was busy on a call and didnt have any courtesy as a customer representative to put the call on hold and ask me to wait until he gets free. I kept waiting for 15mins and then went in to ask for someone to help me. A lady came in took the car keys and asked me to wait inside. Both Jay and the lady came back within 5mins saying we checked the air in the tires and they look fine might be due to temp change. So we fixed the Tire calibration manually to get the notification to go away.  Within 2 days the notification came back again. We checked the tire pressure again and it showed low, we filled the air and fixed the “tire calibration” manually as told by them.5 days later we had to drive down to Delaware USA, while we were on our way the same notification showed up again. It was around 5:30 pm and we called couple dealerships around and stopped at a local Honda dealership (Scott Honda at West Chester) in Pennsylvania, USA. They said they close at 6pm to take in the cars but given we have issue with the car they can wait until 6:15pm. We reached the dealership at 6:05pm and came across an amazing customer service representative named “Hamza Kareem”. He took the car in and checked it in front of us and told us that there is a leak in the rear tire on the drivers side, as there has been a gap between the tire and rim. He also showed us the bubbles coming from the tire. We were grateful enough they could accommodate us on the fly even though they close doors at 7pm. He said since we are driving from that far (Ontario) he doesnt want us to be stranded in a snowy weather, so he made sure to get the issue fixed ASAP and also told that he will be rotating the tires for even wear out which was ignored by Hamburg Honda previously. He didn’t charge us for any of the work. Him and his service team worked past their close time and made sure we were safe on the road. A shout out to Scott Honda at West Chester and their service department employees. I will be writing about this to Honda headquarters.

Great service from these guys. Bought a used car from them and couldnt be happier.

Absolutely amazing customer service from Paul and Rick. They helped us get our car quick and easy. Great service, didnt make us feel pressured and gave great advice. Would definitely recommend Hamburg Honda to anyone! Thanks again Paul and Rick!

Dealt with Niels at Hamburg Honda in recieving our new 2015 Civic. What a great experience we had. Niels is a very pleasant person to deal with and made us feel comfortable the entire process. Highly recommended.