Helpful employees good prices, but I only picked up a phone order, so my experience is very limited.

Outstanding service. They know their stuff. Great to have such resources when you need it. Thank you.

The employees are very courteous, great service and knowledgeable about their business....and a great sense of humor....

Very helpful people!

This Napa has always take great care of my family!

Ive never had a problem here. Ive bought many parts because all my cars are over 10 years old. Theyll have stuff in stock where others dont. Plus I know that they have good quality parts.

I purchased a part form the store in Nicholasville, Ky. When I tried to install the part I discovered it was not the correct part. On my invoice there is no language or verbiage pertaining to a refund or return policy other than all returns must be accompanied by this invoice. My wife attempted to return the item today, with the invoice, and was declined. The clerk advised that since the item has been installed they cannot refund us our money. This is obviously not correct. If the part was installed I would not be attempting to return it. I try to avoid purchasing items from Napa as the only experiences I have had in the past have been all negative. This only confirms that Napa does not care about the customer and does absolutely nothing to provide even halfway decent customer service. I would like a refund for the item I purchased as I have no use for it and it is still a brand new item.

Nothing against the store or people, but that is the highest priced Auto parts store. I compared 4 parts against two other local automotive stores and Napa was always higher. The several times i have been Ive left disappointed, annoyed, and not appreciated as a customer. Employees act like they cant be bothered with stepping outside for couple minutes

Most knowledgeable staff for auto parts

Had what i wanted wipers guy put them on for me

Good service with employees that are knowledgeable.

Very expensive compared to other places like it and the people arent very friendly

Have anything the others dont.

Excellent service

Very helpful