Dropped a Craftsman riding lawn off because idle pulley needed to be replaced. I allowed them to also replace the belt and to blades. Their service department took three weeks to make this repair! During this time they also managed to hit my lawn mower with a fork lift. This caused additional damage that was not detailed until I went up to the shop to see why the service was taking so long. After the first use we notice the cotter pin was never reinstall on Lawn Tractor Deck Link! Mechanics are the slow and take no pride in their work. Would not recommend their service department. I hope all their locations do not provide this type of service.

Know it all guys in there make me feel dumb for not understanding how my ms 131 r trimmer attachment options work. Then same guys give me a terrible tutorial on how to install the new blades onto the trimmer. And when I’m in the field about and hour from the nearest distributor I find out they forgot to give me the lock pin tool to take the trimmer apart and install the blade. I called and they said use a small screwdriver. Cool. Would have been great if they gave me the tool that came with the trimmer.

Walked in to this store and was trying to figure out what size tires I need for the mower I have, as I bought the mower used and tires are chewed up on the side and cant read the size. I walked up to what appeared to be the younger sales clerk at the counter and attempted to try and explain what mower I have etc. Etc. This sales clerk cut me off, with quick no, before I could finish speaking and then proceeded to act like I wasnt there. After a minute or so of him tapping on the keyboard, he looks at me and says without the model or serial number there is nothing I can do for ya quite sharply, like I was bothering him for standing there kinda flabbergasted. This company can kick rocks for all I am concerned. I honestly was coming in to get tires for my mower, but was also coming in to buy a brand new mower to add to what I have. I will go to east coast on battlefield for all my equipment from here on out!

Service wasnt interested in helping at all. Use a small engine repair place or get the parts online. Counter person told me to throw my carburetor away and buy a new one. 3 separate times. And went right back to his computer work. So why would I buy any new parts or mower there with that attitude. I just said screw him and bought an EGO 56v 42 cordless riding mower. And the EGO 56v 21 self propelled mower too. No carburetor, no gas, just charge and go. Done with Land & Coates. And a FYI for you people, they work on commission in sales there. So think twice if you really need that part today or can you wait for it to arrive by FedEx or UPS.

They have it and can fix it all in one place

Took me a little while but as promised here it is Christian. About a month and a half ago, I had a small problem that needed to be addressed with a leaf vacuum I just bought from Land and Coates Norfolk. Well every contractor knows how it is when you buy a brand new piece of equipment, have a small problem, and cant afford for the piece of equipment to be out of service.I called up the Norfolk location, where ever since meeting Mike St.Clair, has been my preferred location. Christian answered the phone. I told him what the problem was and asked If I brought it down to them could they check it out and if possible fix the problem. He told me they were booked but said he would call the Chesapeake location. He called back within 5 minutes and told me to bring it to the Chesapeake location that they would check it out and fix it if possible.I went straight to the Chesapeake location and when I walked in the Service Manager Claudia asked if I was Joe? I thought this was some weird twilight zone stuff. She knew who I was because Christian told Claudia the name of the company and my name. So when I walked in with my company shirt on she knew who I was immediately. A gentleman named Karim came out from the service department, helped me get the leaf vacuum out of the truck, took it into the service bay, and fixed the problem within 15 minutes.I have to say over the last 5 years I have noticed a big change in Land and Coates as an organization. I used to go to dealers outside of Hampton Roads because of dealing in the past. This is not the case anymore. Land and Coates has become my dealership of choice when it comes to equipment purchases for my company.Thank you guys!

Good staff. They can fix replaced anything that needs fixing.

One of my favorite places to go! Same faces, same level of knowledge!

Sister had maintenance done and was returned wrong mower. It has been over a month and they still have not corrected this.

Very nice and courteous!!!! Got 2 more blowers and mower Thanks

Good people at Norfolk location enjoy there buisness

Had what my boyfriend was looking for.

Took 6 weeks and many calls to repair my mower. It was returned missing a hub cap and all wires and cables just hanging (not secured as was). No pride in workmanship at this store. I called when mower was picked up on 6/29 and still waiting for return call. Ignition switch damaged.

Love my mower but they arent good to work with on warranty claims. Paid for extended warranty and got nothing but rejection

Great group of guys to work with from the sales to the service department. The owner is very active in the store which you dont seem to find these days. Their prices are competitive and their products craftmanship is much better than the big box stores. This is your one stop shop for all your outdoor power equipment needs.

Came in to Land & Coates Norfolk after finding a part for my mower. My store didn’t have it in stock. Called over and the Norfolk store had it. Was greeted at the counter by Wes who had my part in hand. Great service!

Thank you so much for, again, serving me so well with my lawn needs. I needed your excellent service for my lawn mower, and, as you have done for many years, you picked it up, serviced it, and returned it to me so I could mow before the rain came. Please thank Jack for me for servicing it, and Mike for assisting me over the phone. I have been with you for many years, and every single purchase I have made has been a perfect choice because you picked it out for me, and I am grateful for your commitment to care about your customers by selecting the perfect equipment for them. Everyone tells me how beautiful my lawn is, and I tell them Land and Coates has greatly contributed to its attractiveness. You are the best, and I am very appreciative. Lucy Zaleski

Pleasantly surprised with My buying experience and have enjoyed my new hustler mower. I feel like I got a good deal for the money; far better than Home Depot or Lowes prices and service that is good too. The new management is far better than a few years ago. Good job guys.

It was awesome they repaired my trimmer in a few minutes and I was out the door, thanks to the service Department

Been going here since 2010, although I’ve had mixed feelings over the years they still come through when things are not going right. When I called the Norfolk store this morning my Wright stander wouldn’t turn on and almost had to not send one of my crews out. I had an assumption it was a safety switch and the parts guy on the phone said hey man let me save you some money and get that mower out for the day till you get here for the switch. Test it with a paper clip I’m like what ? So simple but it worked, so I stripped some wire and attached the two ends of the switch and got crew out to get these clients done and money made. Thanks

I get all my lawn and garden tools here.

Outstanding support and they had the part i needed in stock @ a reasonable price.

I took a chain to the Norfolk Land and Coates to be resharpened and they could not have done a better or faster job. They told me to expect to get it back in two or three days. Two hours later they called to tell me it was ready and that chain cuts better than a new one.

I went in to get a part for my mower but they dont make that part anymore. Not an old mower but still no part. I ended up buying a commercial self propelled mower with different speeds. I used it on my lawn today. I love it. Moved my lawn in 30 minutes which used to take me 45 minutes or so. They gave quite the deal Really like them.

Recommended place to fix my pump to the powerwasher.

Great service good people

I’m a homeowner who had issues with my Honda mower and was recommended this place by a friend. Was helped by Ray and he was very helpful and friendly. He got me the parts I needed and I’m back in business.Honestly, I thought this place was for commercial businesses but he treated me like I ran a million dollar landscaping company!! Will continue to do all my landscaping business thru them. Highly recommend!!

Worst place to get your lawn equipment worked on...Does any one know a good place?Last time I went there because my hedge trimmers would not start they charged me and told me my hedge trimmers werent worth fixing, my neighbor tuned them up and Ive been using them for 2 years now no problems.Right now I dropped off a backpack blower because it wont start. They just called me and told me I need a new spark plug pull start and an air filter.The spark plug is brand spanking new, the pull start is fine,maybe it does need an air filter, but when I asked him about the reason I brought it inwont start He had nothing to say except call you back.Ill update this review if it gets any better, but it look like they are more interested in selling parts than addressing the reason I brought it in!P.S.They never called me back but I went up their 3 day later and they said it was fine, a phone call would have be nice. The blower has an intermittent problem it only starts 50% off the time the guy could not replicate the problem in the shop so i guess what else can he do.I will raise their review, but probably still wont go here for repairs.

Went to buy a Honda mower and received excellent service! He was very knowledgeable about the product. Would buy from them again !

These guys are AWESOME!!! They gave me the best hookup. For all you ladies out there who use stihl products they will not steer you wrong. 10 stars baby!!!

Ray knows his stuff, answered any question we had, gave us time to think before we bought no pressure; great customer service skills, please make him eligible for commission. Tyler is super personable and just as helpful as Ray. Spoke to Paul earlier in the week doing some pre-purchase research, he too was easy to speak with and accomadating with all questions. Demonstrates continuity of the expectation for exceptional customer service and working knowledge of products being sold. Thanks again.

PocketChange lawn has been using jack in the service department for over 6 years and has provided exceptional service in and out in a great timely manor and Tyler in the sales department if you’re looking for some great equipment he’s the one to see.very pleased in all my visits.

Second time here, second time I have gotten the VERY specific parts I need (they always have everything in stock) and very knowledgeable behind the counter. Ill be back and yall should be too

I absolutely love these guys. Everyone is extremely knowledgeable, and helpful. The service department is excellent as well.

Best Land and Coates location out of all of them! Have been dealing with Tyler for 5 years and he has always gone above and beyond what I expected . Great service!

Turned in a set of hedge clippers to be worked on.

Friendly staff, well knowledgeable and pending on your purchase or repair can be accomplished in a timely manner.

Lead me to their Chesapeake store for my lawnmower part !

Always great service, friendly helpful staff

Nice place had everything I needed

These guys are slow, but they know their stuff, and are very friendly and helpful!

If you are running a small business land and coates is not the way to go at this location. It was a month befor they even looked at my equipment i asked the guy if i could be move to the front. He looked at me like i was crazy and said noway we cant do that. 2weeks later when they called bac me in only to tell me that its going take more time and more money i was done at that point. Then i over heard one of the head guys tell the other guy see the dude he spend all this money put his stuff up next then he say matter fact if you have to fix it yourself. He spend a lot of money he get moved to the front i spend less money it take a month just to look at whats wrong with it

I will definitely go back here.

My roommate and I went in there last week to see if the lawn trimmer that was given to us was worth fixing. I made sure to ask what the charge was to look at it and if it was included in repair. We were told $35. to look at it and would be included in price of repair. Friday, my roommate was told that the repair would cost $165. So we decided not to got through with it. Land and Coates, Jack Melson was going to give it back to us in pieces. He charged an extra $30 or so to put it back together. When I called today talk to the manager...He was the manager and said it was common business practice. I let him know how ludicrous it was for someone who repairs lawn trimmers to charge which should be done in minutes, that ridiculous charge to put it back together..Unphazed, he was happy to gouge our money- since my roommate already paid it. I wish I had read these reviews before bringing it there. What a rip off.

Mr Tayler took his time to choose right tools, Mr kevin showed me how to place new chain on my chainsaw and what to look for it etc.... My new wish list is sthil chainsaw. I am buying from here. thank you again sir.

Took my walk be hind mower in for an estimate to get it running. The service department was unable to diagnose and fix any problems with my engine and suggested I purchase a new one for a grand. When I declined, my mower was returned to me in awful condition missing parts. I called and spoke with the store manager who informed me that it was policy to not return the equipment to its previous form. The manager also could not help me with my parts because I had not noticed it before leaving the establishment. I will not be doing business with these morons again.

We needed a replacement bolt for a carberator and came to this store. First we were told that the part could not be ordered and the entire carberator had to be replaced. Then we were told to bring in the old carberator and they would help us find a matching part. When we got there they could not be bothered to help find a matching part and this time said they could order the part for $10. We chose to take our business elsewhere. Luckily we found Hank;s Mower Repair just down the road off Virginia Beach Blvd. They immediately located the right part, ordered it for us for less than half of what this place was asking. Got the part in a couple of days and enjoyed courteous service too. Every time I have gone to Land and Coates at this location they have been extremely unhelpful and basically, dishonest. Not sure they have any interest in really providing good customer service. I advise everyone to give Hanks a try instead!

Always polite and friendly, have the parts or equipment I need for the job

Customer service outstanding

Unprofessional. Dont expect a return call.They are only there to sell mowers. Dont expect any more than that. Wished I had read reviews first. Shame on them 👎

Not the best experience. I would go to buy parts here but would not get service unless absolutely necessary. Literally took months to get my mower fixed and after a week of fixing it they were threatening to get rid of it if I didnt pick it up.

Ray was great help.

They have quality equipment!👍👍👍👍

Good people, good service

Needed some equipment for my lawn mower

The bearing in one spindle on my 2 year old raptor mower went bad, they picked up my mower, replaced both spindles and both idler pulleys and one blade, then brought the mower back to my house all within one week, and all at no charge under warranty.

Pretty pricey

Tyler is my hero.