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Audio Light & Music
6029 E Virginia Beach Blvd, Norfolk, VA 23502, United States
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Audio Light & Music
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Wh
Review №1

Ive been getting great deals and gear here since I was a teenager. I just today picked up a new mic from them that sounds great. Probably the best store for recording gear that you can physically walk into and get sales help from experienced guys. I just wish I had enough money to empty the place out. Heres a pic of the mic

Da
Review №2

I live in California and I searched high and low for this guitar. AL & M was the absolute best experience from communication, packaging, and shipping! This guitar is absolutely amazing. Forget the box online stores; go with AL & M. You will not find better quality and service, period!

St
Review №3

Amazing experience and excellent prices. I have been shopping for an electric guitar and as a very novice player I wasnt sure about which direction I should go. After leaving guitar center feeling discouraged and embarrassed, this store helped figure out what I needed while being honest and insightful. Would easily recommend this shop to anyone. The owner is extraordinarily personable and will get you hooked up with exactly what you need

Uk
Review №4

It was wonderful 🥰 My husband was very pleased with his keyboard bag...

Ri
Review №5

Excellent knowledgeable veteran staff, both new and used gear, fair prices. Definitely worth a visit. Good health and safety protocols

Is
Review №6

This place is outstanding, terrific staff helped me decide what guitar to purchase and were very accommodating in regards to answering any questions I had (As Im a beginner guitar player).The Prices are also very good, better than guitar centers, at least in comparison to what Ive seen, they dont have a lot of the bare-bones, bare minimum $ cheap guitars that guitar center has (They did mention that they were going to get a new shipment soon as they were sold out on a some styles) but you can get quality guitars for way cheaper than you would at guitar center for the exact same brand.When I was there they had a generous sale on Breedlove guitars, which I took advantage of and now I own a guitar that I named Au Chocolate bc it sounds better than chocolate tastes. The staff polished the guitar and changed the strings for me for free before I purchased the guitar, instead of simply selling it to me as is, since it was scheduled to be touched up anyway. That shows good integrity.They also have very good ukuleles. I recommend this place to everyone.

Ja
Review №7

I am a WAY BACK buyer. Back in 1981 I bought an Ibanez Destroyer II that was the first one they had and it only lasted for 3 days. It was like the Mike Meyers Waynes World Strat. It was on the shelf above ALL of the guitars and I bought it. I also put a complete rig together and their advice was great.

Fr
Review №8

Ive only been in this particular store once but been in another store they had on military hwy that is no longer there, but the people in this store greeted me when I first walked in and were very nice. They asked if I needed help. I had an instrument that needed worked on and a group of them came over and were willing to help me. Even though the person that worked on that particular instrument wasnt there, they let me when he would be there and a round about time it would be finish. They told me if they came into any problems they would give me a call, and they did. It was more money, but you have to pay for quality.

Ro
Review №9

I just wanted to rent some speakers and a mic to play music from a playlist during my wedding reception. Rome was very helpful and responsive. Prices are reasonable. Service is reliable, and everything went smoothly for my wedding. This was a great, no stress vendor to work with!

sh
Review №10

Five star, friendly service and expert work. Thanks again!

Al
Review №11

Rome and crew are very knowledgeable, helpful, and friendly. Prices are very competitive.

Al
Review №12

The people here were helpful, accommodating and pleasant- and they fixed my stuff perfectly. I’d recommend this place to anyone needing repairs to equipment. I’ll be going again. Thanks guys!

My
Review №13

The store had exactly what I needed...Thank you Paul

Sa
Review №14

Rome is your go to guy for all things audio, light and music. Solid dude and knows his stuff.

Ky
Review №15

My amp had all sorts of problems going on so I decided to take it up to Audio Light & Music to have them look at it. Customer service was all time and they were able to get everything fixed in about a week. They were by far the cheapest in the area and I would 100% go back if I ever had any issues with any of my equipment. Definitely recommend.

Je
Review №16

Excellent service on guitar repair and setup

Ry
Review №17

Received top-notch service from these guys. They know what they are doing and are willing to work with you on just about any sized project. They did a permanent House of Worship install for us and we couldnt be happier. Definitely be using them again when the next event calls for it.

Mi
Review №18

I really want to like this place. Used gear is awesome and good prices. Rome is great. But dont hope to try out an electric here. Guitar guy wouldnt even plug me in.

Yo
Review №19

Excellent job guys..service was GREAT. A happy customer

Jo
Review №20

Great place and the staff is always so helpful

Ju
Review №21

These folks are so nice. There is a huge selection. And I get the feeling it wouldnt take much to get a jam session going right on the floor.

To
Review №22

Good service and deals

Za
Review №23

Staff were helpful and accommodating with my needs for sound equipment on short notice. As someone who grew up in a family-run music retail shop I know it’s tough to keep a shop like this going with Big box and online options. Customer service is the key. Big thanks to Tom for working with us. I’ll be back...they have some sweet Gretsch kits I want return and drool over.

Mi
Review №24

AL&M is an awesome store. Rome and the rest of the gang know their stuff and will take very good care of you. A fantastic local business to support in the Hampton Roads (Coastal Virginia) area.

Ka
Review №25

I stop in occasionally. Friendly staff and a unique stock of instruments and equipment. I appreciate that they arnt one of the big chains. I recommend using them for at least one of your go to stores.

Li
Review №26

Always love their customer service. Everyone is helpful and knowledgeable about anything that you need to know about lights and sound.

Im
Review №27

I originally was very disappointed with the service that I received from a l & m. I had a keyboard that I brought in for repairs in December of 2018 because two of my keys were not playing in each octave. I always had to call to check on the status of my keyboard and could never get a phone call to be told what the status of my keyboard was and I felt that was unprofessional. my keyboard was finally fixed after being told I have to wait a few weeks for parts to come in.6 months later the same two keys stopped functioning on my keyboard. I took my keyboard back with the receipt that I had from 6 months ago and told the African American gentleman what was going on with my keyboard. He proceeded to tell me that I needed to pay for the same service again and I explained to him that the parts that were put in my keyboard should have at least a one year warranty on them and I dont feel that its fair for me to pay for the same work to be done again. He disregarded what I said and told me Im sorry but thats our policy and a white gentleman I believe the manager came over because he started to see that I was getting heated. Im also African-American by the way do Im not being racially bias, just too be clear.The gentleman took my keyboard and wrote down what the issues were on June 8th. I called two weeks later to check on the status of my keyboard and a gentleman told me that he could tell the repair guy to call me back but there was no guarantee that he would be able to call me back because he was so busy. I said I just want to get the status of my keyboard are there not any notes stating the status of my equipment and this gentleman said no you have to speak directly to the repair guy. I thought that was unprofessional also because if I had a car and bought it to a repair shop I wouldnt have to wait two weeks to hear from that auto repair shop about whats wrong with my car they will call me instead of me having to call them and speak to a specific individual.I went on vacation out of the country and came back now were six weeks after my original drop off date and I have no phone calls on the status of my keyboard and Im fed up at this point so I call al&m and tell them Im coming to pick up my keyboard today whether it is repaired or not. the gentleman I spoke to on the phone hung the phone up on me because I was getting irritated and and vice versa. When I arrived to the shop I was greeted appropriately and a gentleman named Ben came out of the back room to assist me.Ben made my experience better this is why Im giving three stars instead of one. He explain to me what was going on with my keyboard and tried his best to give me illustrations to make sure I had a clear understanding of what was going on and what my options were for the future. I appreciate been doing that but what I most appreciate its been said hey I know you had to be inconvenienced and coming here again typically we get a 30-day warranty on repairs but I feel compassion about your situation so therefore dont worry about can I see anything on this go round. That went a long way with me and it will allow me to give al&m another chance because of whats Ben decided to do. Take this evaluation for what its worth.

Ki
Review №28

Drop off my drum kit proffesional...waiting fr the call.

Er
Review №29

The staff here is very helpful and friendly

Ro
Review №30

Amazing! I brought my bass amp (It is a vintage SWR) in on Wednesday and thought it was FRIED! They had it fixed and working like new Thursday afternoon. Not one hiccup in my busy music schedule at all! I sure hope none of my equipment breaks but if it does: Im taking it to Ben over at AL&M. You guys rock!

Kr
Review №31

Great service very knowledgeable staff. Thank you Chris!! Great to meet a Cruzan in Norfolk.

Mi
Review №32

The place is legendary!That is all you need to know.

Jo
Review №33

Great, salesman very knowledgeable.

Jo
Review №34

I have been shopping for a MIDI controller for days, I wish I had gone to AL&M sooner. As a newbie I didnt know what I wanted. They listened, answered questions and were very patient and understanding. Their selection was not vast but what they did carry was quality, and because they are a repair shop too they know what works and what is troublesome. I will definitely be going back.

Jo
Review №35

Great place, Friendly & great service

B
Review №36

No complaints. The staff is knowledgeable and friendly. I will be making a purchase.

Ro
Review №37

Good people!

Do
Review №38

Excellent Pro Audio guys and Top Notch repair services!

Do
Review №39

Website sucks cant verify inventory on DJ equipment like The Guitar Center come on guys step your website game up. Who wants to drive 50 miles to see what you dont have ?🤔🤔🤔

Fr
Review №40

Nice place helpful staff good for parts and repair also A place I will return to

De
Review №41

Super helpful staff, good selection for a small store.

EA
Review №42

I am a big stickler for customer service! If Im spending my money I expect to be treated a certain way. Well, their customer service is OUTSTANDING like the Gapp Band! Its been like that for Years!

Wa
Review №43

If I could give this company a -5 start review I would do it. I own a small business and we had a urgent need for a mixer amp yesterday, so I stopped by ALM. They sold me a used mixer amp and claimed that their tech had checked out the unit. I bought it and asked about the warranty and the salesperson assured me that it would work. I bought the unit from him and also several new microphones. We took the unit to my customers site and checked it out prior to the installation and the unit did come on, but did have significant distortion. Needless to say, my customer was not a happy camper, so with very little time left in the day, we found another mixer amp from a ALM competitor that worked perfectly! So, I called ALM today to let them know of the problem I had and they were not interested in refunding my money, they would only offer store credit. (just an aside, how many of you would accept store credit from a company that clearly did not properly check out their used equipment before selling it?). Anyway, my response to him was that since they have a full time repair technician on staff, I proposed that the their technician check out my claims of a faulty unit, and if he could demonstrate that the unit did work properly, then I would keep the unit. He declined my offer, so my advice to future ALM customers is to get their policy on buying used equipment IN WRITING prior to making a purchase.

Le
Review №44

Always my go-to place! Awesome service!

An
Review №45

Good local store. Good staff.

De
Review №46

AWESOME 5 stars dudes!!!👊😎✌

Jo
Review №47

Great customer service. Once you experience their customer service, youll want to go there all the time.

Ce
Review №48

Always have what Im looking for been dealing with them over 30 years,

Ma
Review №49

Great customer service 👍👌

Bo
Review №50

Friendly Sales People and wide Range of musical instruments.

So
Review №51

Seller a bit opinionated on how bad of a product he was selling

Ja
Review №52

Staff were very helpful and courteous to my ignorance 😀

Ko
Review №53

Friendly staff, & knowledgeable.

Mi
Review №54

I have been buying instruments, gear, accessories, and getting advice from these guys for years. THEY ROCK!

Wi
Review №55

The staff are very helpful

ro
Review №56

I take my gear there, for repairs. Most are repaired, close, to vintage condition.

Ke
Review №57

The service is great

Ja
Review №58

👍

To
Review №59

I cant complain, they know their stuff ! I bought a Triton Keyboard used a few years back, only to find out when I got home that the sequencer was inoperable .. Took my Triton to Guitar Center who explained they dont do repairs ... Driving down VA BEACH BLVD, I saw AL&M and decided to stop . Not only did they do repairs, but even offered to fix at a reasonable price . Until I sold that board, I had no issues ....

ke
Review №60

Great service

Al
Review №61

Very helpful and friendly

Th
Review №62

I shop there. Enough said.

J
Review №63

Always have everything

no
Review №64

Very knowledgeable and friendly

In
Review №65

Our only store...takes care of everything we need from accessories to repairs

Ba
Review №66

Great products

Wi
Review №67

Awesome

La
Review №68

Found what i needed thanks

gu
Review №69

Nice place

Ja
Review №70

Nice

Kh
Review №71

Love it

Information
25 Photos
71 Comments
4.6 Rating
  • Address:6029 E Virginia Beach Blvd, Norfolk, VA 23502, United States
  • Site:http://audiolight.com/
  • Phone:+1 757-853-2424
Categories
  • Musical instrument store
  • Audio visual consultant
  • Audio visual equipment rental service
  • Audio visual equipment repair service
  • Musical instrument rental service
  • Musical instrument repair shop
  • Used musical instrument store
Working hours
  • Monday:Closed
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:Closed
Service options
  • In-store shopping:Yes
  • Same-day delivery:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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