They not only help you find what you need but will also come outside with you and install it for free for you. I went in needing new headlight bulbs and windshield wipers. They showed me my options and then came outside and put them in for me! Very friendly staff too.

Tony was the best helped me get the right part and made sure the hardware was in my brake

Great customer service got what I needed

Um yea - this used to be a great place. So I go on line, order the part,which says - this part is an exact match for your vehicle. So I put it in my virtual cart, pay with my real credit card. I get an email - your part is in - sweet - I drive 25 minutes - 1 way - upon arrival Im told oh no we dont have your part, but Main st. does. So I drive to the Main St. store, its 10 minutes away. They make phone calls to make sure I paid, I did, I ask for a receipt, oh well thats at Clearwater - we cant print that out, I go drive another 10 minutes, get back to Clearwater, only to hear oh we cant print that out now. I dont know how. Um okay? I did grumble though. I take the part home, another 25 minute drive, upon the part now being installed we find out - it IS THE WRONG PART. I had to then go to the Market St store to finally get the correct part. WHAT THIS is not --> IT IS NOT GOOD BUSINESS or GOOD customer service. THE ONLY STORE THAT TREATED ME RESPECTFULLY was Market st. Thank you Market St for ending the madness of a merry-go-round situation. My vehicle is officially repaired with the correct part. Advanced - Clearwater & Main St. 1 star / ADVANCED ON MARKET ST.....5 stars ☆☆☆☆☆

I was the only customer in store. Some sheep behind the counter put a mask on when I walked in, and then proceeded to tell me I needed to do the same. He was not profesional about it at all. I even asked why his nostils were not covered by his mask, and he just ignored that. Didnt care about my health, or anything else. Just a lil boy that thinks he has power. Owell, I am done with Advanced after that Maskhole. Plenty of other places to get parts.

The customer service is Hands down the best in town!

Great group of associates at this location. Theyre always helpful and willing to answer any car questions. Shout out Hunter as I went in quick today on a lunch break . He was willing to assist me SUPER quickly. In and out and back to work right on time!! Cant thank these guys enough for how they assist me so well and always willing to come out and check for the right parts on my car to ensure theyre providing me with the correct replacements. THANKS SO MUCH ADVANCE AUTO PARTS OF NORMAL, IL!

I like this place over the other auto parts stores. They seem to have better deals.

Best place to get parts exelent people to work with

Took care of the battery installation in 4 degree weather. Did a Great job.

One of the better versions of advance in the area. Aside from their computer system not working properly, the workers are great. Everyone is helpful and friendly. The only thing stopping 5 stars is the fact that they are not given the proper equipment to do their job effectively.

Decent

Generally a pretty good experience and since theyre willing to put the parts on for free so I dont have to mess with changing batteries headlights and stuff like that wiper blades they put them on for free stuff like that more than makes up for the occasional lapse in customer service or product availability

The place was busy, looks like the majority of the staff is new and green. One person seemed to answer all the questions,answer the phone, get receipts.

This is my preferred place to get parts. Parts are normally in stock. If they are not they will be there soon.

Great service. I brought in a defective battery that I purchased at this store and the staff replaced it, no flack given. They even helped me with the battery out to my car. This is my neighborhood auto store and Im grateful that its a good one.

Had to stop in first thing on a cold day while it was raining. Within seconds of entering the store we were asked how we could be helped.We expained what was going on with our car and explained that it was dying but starting back up, and we would like him to test the battery and alternator to see if that was the problem.He put on his rain coat and took his computer out in the rain to check our car. He told us the readout was fine and there were no problems with either the battery or alternator.Then he told us that Hondas have a problem with the distributor cap and coils and that he really thought that was the problem.Well the part was over $200 and of course he explained you cant return it once it is purchased as it is a non returnable item.We figured since the battery and alternator tested fine maybe he was right.He continued to explain how to replace the part on the car and said people have changed them in his lot before. He said he had the tools if we need to use them and explained everything I needed to do.My friend called his mechanic friend who was willing to install it for $125 but I told him it sounded like something I could do.Advance Auto Parts really came through on this and saved us a lot of money and time by explaining why he thought this was the problem and the proper way to install the part.After we installed the new cap and coils the car ran and started excellent! He diagnosed the problem correctly and we got the car back on the road very quickly.Greg was the guy that helped us and I must say he is really very knowledgeable and very helpful. He didnt complain about the weather and tell us to come back later, he did his job and he went above and beyond to diagnose the problem and he made sure we knew how to install the part.Honestly this has been the best experience I have had at any of the auto part stores and I will make sure I return to this store for all of my parts.Thank You Greg!! Thank you Advanced Auto Parts for having Greg on staff he is a real asset to your business!

Good to deal with

Brad was a tremendous help at the store on N. Main

Very helpful and professional!

Best In Customer Service!!!I had an issue with my battery and they replaced it. The staff was very professional and attentive to my needs & concerns.Most of all they gave me Peace of Mind!!This is the store to shop at for your automotive needs!! Friendly and Very Knowledgeable.

Fast service

I went to Advanced after having to jump start my vehicle due to my battery being dead. The employee tested my battery (from the front of my vehicle and the battery is in the trunk) and told me it was good. Then later on in the day, I got back in my vehicle and it was dead again. So I jumped it for a second time, and then went to a different auto shop where they completely emptied my trunk out for me, got to the battery in my trunk, and determined that it was indeed the culprit. I did not recieve this kind of outstanding service at Advanced, unfortunately. If I would have my car would not have died for a second time in one day.

Quick and easy, ordered online, picked up here

Always courteous staff, if they dont have it they can get it for you

Clean, knowledgeable, and helpful.

Always has the parts I need in stock!

Greatest service ever the workers are smart and friendly. They even teach you how to change a battery

I had an issue with a set of wiper blades and instead of going in the store and asking for the mgr because I purchased them on there web site for some reason I thought I should contact Advance through there web site.For some reason I did not get a reply at all which didnt help any however little did I know the District manger was well aware and assumed like most normal people, I had gone into the store and left there not any happier by my problem not being solved so he in turn contacted Greg Prewitt the store manager wanting an explanation as to why things were not taken care of better and at that point Greg knew nothing about me or my wiper blades. I am guessing only minutes passed before Greg called me about the situation ready to step into this and do what he needed to do to help me and had the authority to do it as fast as I could get to his store. As you might guess with 5 stars he did just that. After meeting Greg I see why Advance has him running that store. Being in retail 35 years I have to say he could not have done one thing better. I have to credit the district mgr Roy Allen with addressing my needs fast and to my satisfaction as well. I just wish I had gone into the store in the beginning like most other customers would. NO doubt I did myself or anyone else any favors going the direction I did, a lesson learned even at my age . Thanks to Advance Auto!!

Helpful customer service rep. Job well done.

These guys are very helpful. They have always gone above and beyond.

Thanks joe

Helpfull

Great all info i needed write away to fix my problem with out all the extra expense. Either new car these days easy fix for a jeep patriot and only cost the 24.00 for the parts thanks

These fellas put on my wiper blades for me and were very helpful!!

Great service

Very knowledgeable courteous and polite took care of all the parts I needed

Had a car issue, one if the employees came out checked our car and helped us diagnose what we needed to fix. Saved us time and money💰. Now the car works great

Friendly staff and quick help as soon as I walked in the door.

Always super friendly, knowledgeable staff and superb service.

Very knowledgeable, fast & friendly :-)

Very friendly and extra helpful. Much better than some other places in town that make you feel like you’re bothering them with questions or make you feel like your questions are stupid.

Great place for all kinds of car related parts.

The service was great I end up buying a brand new battery but it was worth it because when the time is coming up and I will not have to get another one and I also have a warranty on it great place will return

I always find what I need and get fast friendly service.

Always very helpful and friendly staff

Always have a little bit of everything there for your vehicle

Excellent customer service!

I receive great service. Thank you

Great service good price

Auto parts great prices

Great place to shop. Come here often.

Very helpful nice parts store!!

Greg and Jeff are great guys

The employee was very helpful.

Very helpful and friendly staff.

You need it, they probably have it.. for your vehicle anyway. .

Price checking. Competitive.

Great place for quality parts

They had what I wanted!

I went in for wiper blades. i had an oddball technical question about adjusting their swing. not only did i get a full explanation for adjusting it myself, the clerk adjusted the symptomatic side for me while he explained it. 👍

Great staff

Knowledgeable Parts People.

Helpful employees

Found everything I needed

They have what you need

Thats my place to go

Great customer service

Great service

Great service

25 pts

Always knowledgeable

Very helpful

Very helpful

Good store

Cheaper than Rileys Auto